6670 comments found.
Xstore theme is no compatible with Variation Swatches for WooCommerce plugin. Variation Swatches no showing in the shop page
Hello, Kabres,
Thank you for reaching out to us.
Our system does not recognize your ThemeForest account as the license holder for our theme.
Firstly, please note that the owner of our theme does not require an external plugin, as the Variation Swatches feature is already included in the XStore theme. You can refer to the following video tutorial for guidance: https://youtu.be/LgzC4iK-j6A?feature=shared
Secondly, if you do indeed own a valid license for our theme, you can request assistance on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ . Please note that a purchase code is required to register an account.
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello!
I have a problem with the themes code.
[26-Mar-2025 21:07:13 UTC] PHP Notice:
The _load_textdomain_just_in_time function was called incorrectly. The translation loading for the domain xstore was triggered too early. This is usually an indication of theme or plugin code running before it should. Translations should be loaded on the init action or later.
Please see Debugging in WordPress for more information. (This message was added in WordPress version 6.7.0.)
I can give you the rest of the error in a private.
Hello, Elenaiosub,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots, site URL, and temporary wp-admin + FTP access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
You can disable the debug mode https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ to hide notices.
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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well I did hide them from config but I was expecting more help from you. Since its a code from your theme. But ok thank you 
Hello, Elenaiosub,
You’re welcome!
To receive more assistance, please write on our support forum, providing a link to your website and temporary access credentials so that we can thoroughly investigate the situation on your site.
Please note that our support forum has been created for any inquiries where you require assistance with our theme: https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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yeah you already explained I need to renew my support for a question that is about your way of translating the theme. You couldn just tell everyone about the fix. I am sure it’s because of the Loco Translate and the way your theme interacts with wordpress. I saw the question a lot in support, but I can’t see the resolve. So a lot of people is facing the same issue since wordpress 6.7.0.
Hello, Elenaiosub,
Please find below the links to the documentation for your reference. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ https://www.8theme.com/documentation/xstore/support/support/Warm Regards,
The 8Theme Team
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There is a desktop and mobile header problem. After a while of updates, header mobile desktop incompatibility occurs.
Dear woiscoartcraft,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
Hello,
Please could you help me to make the country code (in the billing data) a default one? I only sell in one country and choosing the code is tedious for the customer. I tried with code in functions.php and with plugin Checkout Field Editor for WooCommerce, but nothing worked. It seems to be a feature of this theme.
Thanks in advance,
Hello, Alexynior,
Thank you for getting in touch with us.
WooCommerce > Settings > General and ensure “Selling location(s)” is set to your specific country.
Contact support of Woocommerce to get further assistance – https://wordpress.org/support/plugin/woocommerce/
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The 8Theme Team
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Hello,
How can I see the licenses I have in use and on which websites they are installed?
Thanks!
Hello, Nodos,
Thank you for choosing XStore as your WooCommerce WordPress theme.
1/ Find your purchase codes – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-find-your-themeforest-item-purchase-code/
2/ Please add these codes to your account on our website https://www.8theme.com/ . Once added, you will be able to view the activations https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
We hope this information is helpful.
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The 8Theme Team
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Hello, I didn’t mean that, I mean where I can see the domains that have active licenses to deactivate any domain that doesn’t use the template.
Hello, Nodos,
Please visit the account page on our website using the following link: https://www.8theme.com/account-user/?user_id=24877
If you do not find the necessary information there, feel free to contact us via email using the contact form on this page – https://themeforest.net/user/8theme
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The 8Theme Team
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thanks!
Hello, Nodos,
You’re welcome!
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Hi, may I know does this theme have word scrolling effect?
Hello, Mcreativedept,
Thank you for contacting us and for using XStore.
Please check this example – https://xstore.8theme.com/elementor/demos/minimal-fashion02/marquees-element/
Should you have any further inquiries, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi, In my website www.albertopozzi.com something has happened to footer and blog columns:
[1.] the 2nd 3rd 4th footer columns are disappeared, but in wordpress > xstore > Theme options > footer—> columns are ok.
[2.] In blog post pages the whole footer has disappeared. More, the right column has disappeared and has been replaced by the 1st footer columns. Quite strange.
Versions: Wordpress 6.7.2 XStore version 9.4.9 XStore Core 5.4.9 WPBakery 8.3.1
What has happened? What should I do? Contact me at info@albertopozzi.com Thanks a lot A.
Hello, Ivanotorre,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello the new Xstore theme is not supporting the woocommerce what should I do ?
Hello,
XStore theme is fully compatible with the Woocommerce plugin.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and temporary wp-admin access. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello. My website doesn’t load page 2 or page 3 of the store. It only opens the first page and that’s it. How can I solve this?
Hello, IQrural,
Thank you for reaching out to us.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including the URL of the Shop page. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi there,
Is this theme suitable for B2B. Only see prices after inlog?
Hello, XlXDesignz,
Thank you for your interest in our XStore theme!
Here is an example https://prnt.sc/wzElAa1fA_Fp > https://prnt.sc/RhgoG6uA2SUk
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The 8Theme Team
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Hey, can someone please assist? Currently after adding a product to cart, the mini cart menu pops up from the menu, but I would like it to be a flyout (from right side of screen) cart – so the entire cart flies out, and its not just a popup that disappears.
Hello,
Thank you for reaching out to us.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots, site URL, and temporary wp-admin access(in case the site is under maintenance mode). You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hi, we no longer didn’t use your product/theme xstore, we completely uninstall and delete all files and tables. But in option still appear some autoload rows:
theme_mods_xstore xstore_placeholder_image xstore-update-time xstore-update-info xstore_kirki_styles_render xstore_has_child xstore_kirki_css_version xstore_sales_booster_settings_fake_sale_popup xstore_sales_booster_settings xstore_sales_booster_settings_progress_bar xstore_sales_booster_settings_request_quote xstore_sales_booster_settings_fake_live_viewing xstore_sales_booster_settings_cart_checkout_countdown xstore_sales_booster_settings_cart_checkout_progress_bar xstore_amp_settings xstore_white_label_branding_settings xstore_sales_booster_settings_customer_reviews_advanced детайли xstore_sales_booster_settings_customer_reviews_images plugin_activation_xstore-amp/xstore-amp.php
My question is, how to delete them, are we miss delete some tables/files?
Hello, Alexander_djundi,
Thank you for getting in touch with us.
It appears that the specified fields have not been removed from the wp_options table.
You can delete them by executing the following code:
delete_option('xstore_sales_booster_settings_fake_product_sales');
Please repeat this process for all mentioned fields or remove them directly from the corresponding table. Warm Regards,
The 8Theme Team
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Thank for respond, we find this row in option table “etheme_built_in_email_builder”, it is part of your theme, i mean all tables starting with “etheme_” ?
Hello, Alexander_djundi,
Yes.
Warm Regards,
The 8Theme Team
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Thanks, ok
i installed white labeling but still under Products tab i see XStore Brands options. how to rename this or hide this?
https://imgur.com/a/GPGpVHOHello, RichPoetry,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
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The 8Theme Team
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H! After last update I got:
[13-Mar-2025 02:21:21 UTC] PHP Fatal error: Uncaught Error: Call to a member function render_element() on bool in /themes/xstore/framework/features/lazyload-functions.php:289
Stack trace: #0 /wp-includes/class-wp-hook.php(324): etheme_ajaxify(’’) #1 /wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #2 /wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /wp-admin/admin-ajax.php(207): do_action(‘wp_ajax_nopriv_…’) #4 {main} thrown in /themes/xstore/framework/features/lazyload-functions.php on line 289
[13-Mar-2025 02:21:25 UTC] PHP Fatal error: Uncaught Error: Call to a member function render_element() on bool in /themes/xstore/framework/features/lazyload-functions.php:289
Stack trace: #0 /wp-includes/class-wp-hook.php(324): etheme_ajaxify(’’) #1 /wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #2 /wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /wp-admin/admin-ajax.php(207): do_action(‘wp_ajax_nopriv_…’) #4 {main} thrown in /themes/xstore/framework/features/lazyload-functions.php on line 289
How to fix it?
Hello Zevs3000,
Thank you for contacting us and for using XStore.
We recommend reaching out to our support team via the forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ to investigate which specific block is causing the error.
For a quick fix, you can either disable AJAX for footer elements or use the following filters:
add_filter('etheme_ajaxify_elementor_widget', '__return_false');
add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
add_filter('etheme_ajaxify_script', '__return_false');
https://www.8theme.com/topic/website-speed-specific-loading-times-nsfw-website/#post-437003
We hope this information is helpful.
Warm Regards,
The 8Theme Team
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Hello.. i have a pre-sale question please.
i want to use website for 1 RTL language only, will i still need WPML? if not, can i set any of the pre-designed demos to RTL ?
thank you.
Hello, Galwesh,
Thank you for your interest in our theme!
RTL styles are applied once you enable an RTL language in Settings > General, regardless of the demo you imported. In this case, the WPML plugin is not required.
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/Warm Regards,
The 8Theme Team
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thanks for your kind response, have a great day
1 more thing please, i have seen the demo and the link and thats seems like what i want. but i noticed that admin panel also changes to RTL.
is there is anyway to apply the RTL to frontend only?
Hello, Galwesh,
We appreciate your prompt response.
This does not depend on the theme being used but rather on WordPress itself. You can achieve the desired result by using a third-party plugin or custom code.
We have a 7-day money-back guarantee, so you could take a test drive of the XStore theme.
We hope this information is helpful.
Warm Regards,
The 8Theme Team
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thank you so much for your kind support, have a great day
Hello, Galwesh,
You’re welcome!
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The 8Theme Team
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Hello. In your theme, Popup Maker stops working when using the category filter widget. That is, if I use your category filter and ?filter_cat appears in the URL of my site, Popup Maker does not load its scripts and stops working on that page. As soon as I clear the category filter, Popup Maker starts working again. However, your attribute filter does not break Popup Maker—only the category filter does. I don’t want to purchase technical support because I believe this is a bug. I have disabled all plugins, updated everything, and tested filters with and without AJAX. This is definitely a bug on the theme’s side. I would like you to fix this in the next updates.Thank you.
Hello, Studio_360,
Thank you for choosing XStore as your WooCommerce WordPress theme.
In order for us to better understand the situation you are describing, we require more details. Please contact us via email using the contact form on this page: https://themeforest.net/user/8theme (it is free).
Kindly provide a link to your website and, if possible, the conditions you have set for the popup.
Additionally, record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
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All premiums plugin add with this ? Or it’s buy From another?
Hello, Aibytetechnologies,
Thank you for your interest in our theme!
Here is the list of plugins that come bundled with the theme – https://www.8theme.com/documentation/xstore/plugins/included-plugins/ and do not require any additional payment – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Warm Regards,
The 8Theme Team
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Hi,
I’m experiencing an issue on the Store Main page where product images are not maintaining the same height. I attempted to resolve this through Theme Options → WooCommerce → Product Images, but unfortunately, the changes are not taking effect.
Is there a recommended way to ensure uniform image heights, even when product images have different aspect ratios? For example, is there an option to automatically crop or zoom images to maintain a consistent height?
I’d appreciate any guidance on this.
Hello, Cloudypro,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ Make sure that thumbnails are uncropped in settings and then regenerate thumbnails using the appropriate plugin.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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just noticed when you have more than 4 thumbnail images it doesn’t limit the visible thumbnails on the product page but instead shows all associated thumbnails causing page formatting to look off – is there anyway to hide the 5+ images until the navigation arrows are clicked. Also when you do click the navigation arrows the 1st image doesn’t disappear but just moves up the page… see screenshots – thanks
pre-click: https://www.dropbox.com/scl/fi/z5hvz7fbbll1sonvvozlt/pre-click.png?rlkey=8g8blwy5t5obt32smpzyq83yz&dl=0 post-click: https://www.dropbox.com/scl/fi/7g3d460hv7egez86ktd86/post-click.png?rlkey=8a91zx6r7oqzcpdlrrkzq4wh3&dl=0did this for a quick fix:
.slick-slide {
transition: transform 0.25s ease-in-out, opacity 0.25s ease-in-out !important;
}
.slick-slide.slick-active {
opacity: 1 !important;
}
.slick-slide[aria-hidden="true"] {
opacity: 0 !important; /* Optional: Dim non-active slides */
}
On mobile the arrows aren’t write though… also when you put your mouse over the main image and it enlarges, and its a transparent png we need to hide the main product image thats behind the enlargement other wise you can still see it and looks like theres something wrong…. hope that helps
actually simple fix
.zoomImg {
background: #fff !important;
}
Hello, Redflamemedia,
Thank you for reaching out to us. Please kindly submit your request through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ We appreciate your cooperation in advance.
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The 8Theme Team
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We are testing the white label system included with the theme to give a more personal feel – however i’ve noticed a few items it doesn’t white label:
1) When editing a page using Elementor – the left side panel under advanced tab it still references the following: - XSTORE Effects - XSTORE Tooltip - XSTORE Ajaxify
is that normal or should that have been white-labeled too?
Great theme so far!
Thanks
Hello, Redflamemedia,
Thank you for contacting us and for using XStore.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum
Thank you for your cooperation and we look forward to hearing from you soon.
Warm Regards,
The 8Theme Team
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