6331 comments found.
Hello. I think there is an error at colour settings.. I have tried to optimise, but not solved yet. On mobile, is the same result..
https://prnt.sc/_hCInyWdOSyGHello,
I just tested this setting, and it works correctly on my end. Please ensure you’re using the latest version of the theme and the Upsoluion Core plugin. Also, check if the relevant Row doesn’t have other colors specified via the Design settings of the Column, Row, or via custom CSS.
If you need further assistance, please create a ticket on the Support Portal, and our team will be glad to assist and guide you.
Hello, Since yesterday, it has been impossible to import demo content.
Hello,
I just checked, and it works correctly on my end. I assume there must be two possible reasons for the issue: 1) a temporary connection issue, which you can check by giving it another try. 2) your site is blocking requests coming from/to https://help.us-themes.com/ site. This might be due to security plugins or hosting-side settings. Please check the security plugin settings or contact your hosting provider regarding this issue.
Why is demo import not working.
Hello,
Unfortunately, I am unable to replicate the issue. I just checked the import, and it worked correctly on my end. Please ensure that your version of the theme is activated and try it again.
banner is showing 39$ but actual price is 50$, why?
Hello,
The sale was open until May 31 (AEST time) and is now over. Unfortunately, regular pricing is currently the only option available. You can subscribe here to get a notification once the next sale starts.
Hello. Is it possible to change the header label of titles in carousel grid layouts (card white cat-date) from h2 to h3? where? thanks
Hello,
Create a new Grid Layout at Templates > Grid Layouts. Use the Templates button to import the needed layout and apply adjustments to the relevant element(s). After this, use your new Grid Layout in the Carousel > Appearance settings.
If you require further assistance, please submit a ticket on the Support Portal, and our team will be happy to assist and guide you.
Thank you. I’ve already done just like that. Regards
Hello UpSolution-Team,
I’ve received the test drive, but the login with the provided credentials isn’t working. Also: - Demo import: Can I import any of the 500 demos individually and fully (layout, placeholders, settings)?
- Fonts: Can I change all fonts post-import without extra plugins or a Pro upgrade?
License: Any restrictions on images/icons or modules that require paid add-ons?
How can the test drive be made to “run”? Or is it no longer supported?
If the test drive with the user name and PW does not work: I would also buy the theme, but if it doesn’t work, I would return it if we can’t use it.
Hello,
I just checked the test drive, and it worked for me. Try starting a new one if the credentials are not working. If you wish to test other demo sites, reset the test site to a default state (for example, with the “WP Reset” plugin). After this, you should be able to import another demo. When you import a demo, all images will be replaced with placeholders due to respective ownership rights for the images. You can change fonts and content as you like using relevant theme settings and tools.
Hi guys… Can the Grata V1.3 theme be integrated into the Impreza theme?
Hello,
Unfortunately, there are no tools to simplify the transfer of the site made with the Grata theme to Impreza; they are incompatible.
Hi Impreza folks. Looking to switch to a new theme. My current one uses WP Bakery as a the page builder. With Impreza using an apparently modified version of WP Bakery, would I need to take any steps to keep things together?
Hello,
If you used default WPBakery elements (without plugins adding extra elements or modifying existing ones), everything should work fine. You can create a free Test Drive site with Impreza and check how the transition will work before you purchase the theme.
sir everything is amazing, only one suggestion that in your contact form there is field of attach file, if you can make icon of file attach on that it would be more amazing and professional, and small issue is appearing after updating theme, its not support the Whatsapp Icon in incon box, please fix
Hello,
This case needs more data to investigate its reason. Please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team can investigate. Thanks in advance!
Is the Impreza theme fully compliant with WCAG 2.1 Level AA and W3C standards out of the box?
Hello,
By default, the Theme’s code is compatible with these rules and standards. Some issues might be due to the content and settings, for example, a color scheme that does not have enough contrasting color combinations. These are to be fixed by the site editor.
Our developers resolve any compatibility issues related to the theme code in case they appear.
Hello. Just wondering if you have plans soon to allow the orientation option for the list filter to display horizontally? Currently, only vertical is working. Thanks and keep up the great work.
Hello,
This option is already available at the List Filter > Appearance > Orientation settings. Please check if you’re using the latest version of the Theme and Upsolution Core plugin.
Yes. I use impreza frequently, so I tried the vertical option on 4 different sites. Wouldn’t display vertically on any instance. (Yes, theme and Upsolution up to date.) So, assumed it was bugging or feature wasn’t in place, as yet.
Hello,
Please use the contact form to email us your website credentials, so we can investigate what exactly is not working correctly.
Hey, guys, quick question.
I have a Carousel of images and in the Grid Layout I’ve set the link to “Open Image in a Popup”. The problem is: when I open an image in a popup, I can’t navigate left-right anymore. So I have to close the popup and come back to the carousel in order to navigate to the next image.
Can I open the image in a popup and then continue navigating in that popup, with all the images fullscreen?
Thanks!
Hello,
I just checked the Carousel element, and it works correctly on my end, allowing you to list elements opened in a popup. Please ensure you’re using the latest version of the Theme. Also, if you use the “Optimize JS and CSS size” option at Theme Options > Advanced, click Auto Optimize to ensure all needed styles are loading correctly.
Hello and thank you for your reply.
I was doing it wrong, indeed. I was setting the “open image in popup” option in the Grid (in Grid Layouts) instead of the overriding option in the Carousel.
And the grid itself couldn’t have had any ‘knowledge’ of the carousel outside of it, that’s why there was no navigation for the popup images.
Hello,
This is a complicated question. Please create a ticket on the Support Portal and provide your WordPress admin credentials via private reply so our support team can investigate. Thanks in advance!
any updates?
Hello,
Please switch to the List Filter + Post List elements instead of Grid Filter + Grid. It should resolve the issue.
[BUG] Impreza 8.35 has some issues with WP 6.8 in the WP Bakery Page Builder.
The icons on row component have alignment issues on hover and also seem to be cut from the left side.
See this video for reference: https://jumpshare.com/s/2t4PnkNiR0t7RV4KfCEw
Hello,
We have just released 8.35.1, which fixes a few issues, including this one. Please update to the latest version.
Okay thanks for the update. I can see it’s fixed. However, the check for updates button on the Theme About page is not working now. When I click that button, the page just refreshes but nothing happens.
Reactivating the theme should resolve the issue. Please give it a try.
Hello,
After the latest update, the grid elements in the horizontal placeholder are displayed side by side, but they are displayed in a distorted way, overlapping each other.
I wish you good work
Hello,
Please share an example page URL. Also, if you use any caching plugins/tools, ensure you clear the cache.
The mobile menu is buggy. After upgrade to the latest version, the mobile menu is broken.
Hello,
Please follow these steps to locate the possible source of the issue:
- Deactivate all plugins except the UpSolution Core, clear all cache, and if the error disappears, activate plugins one by one to replicate the issue.
- If you use any code at Theme Options > Custom Code, remove it while testing and then check if you can replicate the issue.
- If you use a child theme, switch to the main Impreza theme while testing and check if you can replicate the issue.
Thank you. It appeared that LiteSpeed is causing the problem. Changed a few settings and it solved the problem.
Team, Need help on fixing one issue. The grid filter is not working based on url, But the results are working if we select the option manually. can you please help with this.
https://kore.ai/agent-platform/integrations/?filter_integrationlogos_category=asr-ttsHello,
This case needs more data to investigate its reason. Please create a ticket on the Support Portal and provide your WP admin credentials via private reply so our support team can investigate. Thanks in advance!
Hi. I am having trouble with the carousel element. When it rotates back to the start, it stops displaying new images. You can see an example below just under the hero section. let the slider run for like 15 seconds until it gets back to the mastercard logo.
https://www.aptpay.com/Hello,
Please provide more details on how to replicate the issue. It seems to be working correctly on your site.
Hello, I am having problems with the mobile menu after the last update. Whatever I did did not fix it. Please solve this problem. gopos.com.tr
https://ibb.co/xSYj6vnvI created a demo account and did a new installation, still the same.
gopos.gopos.com.tr
https://ibb.co/qY40w8Z2Hello,
Earlier, a few of our customers had a similar issue when the site/hosting used the “rocket loader.” If this is the case, try turning it off and check if you can replicate the issue afterward.
thank u very much Yes, it is there, thank you very much, have a good day.
I am having problems using the “Edit Live” to edit my pages. It says that my site has rejected the connection. But I have no problems editing at the backend editor. Is that a problem with the WPBakery?
Hello,
Please check if you can replicate the issue by switching for a moment to one of the default WordPress themes (Twenty Twenty-Five, Storefront, or similar). If you can, then the issue is not theme-related.
