39262 comments found.
hi there, since several months i am trying to use one of my licences of avada. yes, the support is expire, but the problem is at avada anyway… Live Builder is not working. and no, i have checked at least 20 thousand times if there is any issue with my several servers. today i have a little bit more time and now i am writing here. what the hell is going on with avada?! at every installation comes ERROR 500. and i have 3 of them… very new. every each domain and subdomain has much more resources as you recomend. all permissions are perfect. but anyway, every each installation brings these errors. so what is the basic problem? that’s why i use most of time other themes cause avada is not anymore the avada i used to know. sorry guys… but the quality dies at avada 
Hello @seboa
Support is not required to use Avada and the license is valid for lifetime as far as the theme development is going on, so no license for Avada to work is reqiured.
We can assure you that the latest version of Avada works all fine and good and there should be no errors whatsoever, if you are seeing any issue, this could be specific to your installation and our team will require to take a closer look into your installation in this case.
Click Here to Get Avada Support
Thanks
-Ammar
Are there any plans to integrate the plugin or add an AI content generator to the template?
Hello @Dokaf
We do have an item for this and will be adding it as per our roadmap 
Thanks
-Ammar
As I can see, a lot of people have problems with https://avada.website/portfolio/ It’s gorgeous. But can you please check the demo import? After import, I have it on the homepage only video. And yes – I imported all content with all checkboxes. How can I import https://avada.website/portfolio/ and receive the same as the demo? And please – do not send me to your support. I don’t want to pay for this. It’s not my mistake. I bought the Avada and want to click one button and receive a template like the one in the demo. Thats all. And yes – with my dedic, all is fine – all other demos (tried 6 different) work fine.
Hi
We are checking this from our end and we can not replicate the issue in any manner. Temp video here. You can use the Alternate import method, https://avada.com/documentation/alternate-import-method/
Thank you, Shaminder
Hello, We built a website with Avada for a client. The client is no longer with us now. We handed over the website after unregistering the license but the license keeps on registering itself.
How can the license be removed from the associated domain permanently so that we can use the license on another domain?
Also wanted to know what the delete button against each license does in the My Avada panel under Manage licenses.
Hi
You can unlink the license from my my.avada.com area, Screenshot here. However if a user has the full purchase code, they can use it on their. The license, however, wont register on another site if it is being used on active site already
The delete button in my.avada.com removes the purchase code from your support account so that you can add it in another Avada support account
Thank you
Change domain I want to change my avada domain
Hello @antonagencyrd
You can certainly do that, all you have to do in this case is go ahead and change the domain from my.avada.com dashboard, we have a very detailed documentation about this here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
There was an error when attempting to register your account.
The purchase code is already in use on another account. I don’t remember any information about creating the account
Hi
The error notice will only show if the code is another support account. You can reach out to us via https://avada.com/contact/
We look forward to helping you!
Thank you, Shaminder
Hello, I need update a website built with avada in 2016-2017 by someone else, I never received maintenance or updates, right now the website is not workitn due to incompatibility with the latest version of PHP, wordpress and more, I got it to work on my local hosting to do some testing. Is an posibility to update it? O do I need to rebuild a whole new website? What are the recomended steps?
Hi
We do have a detailed documentation that explains how the older versions of Avada can be updated. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi,
I have avada 5.0.5, the documentation you shared mentions 4.0.X, and 5.9, but I doesn’t mention version 5.0.5. ¿Could you do the update for me? Will it have an additional cost?
To put this in context, someonelse created the website years ago, so we don’t have the purchase code. I think we’ll have to buy a new one to get proper support.
Hello @ronaldo15
We don’t provide update services but you can simply update from 5.0.5 to 5.9.1 and then register your Avada purchase to update automatically from 5.9.1 to our latest version.
However if you need assistance with this process, you can open a support ticket and our team will gladly help you out.
Click Here to Get Avada Support
Thanks
-Ammar
hello team! i need a support, i have a purchase code, but It tells me that the license is registered with another email, I don’t understand why. I need to be able to disconnect the license from another site because I really don’t know which one I don’t have access to. If I try to register on your page, it tells me the same thing. It connects me to the Envato account but tells me that the license is in another email. I don’t understand. I need help to solve this. Thank you.
Hello @fumaroma
This could happen if the license is registered with a different support account, check if you have multiple emails and in that case have a support account registered with a different email, if you want assistance with this, you can open a support ticket with our team and we will be able to sort this out for you in not time.
Click Here to Get Avada Support
Thanks
-Ammar
The problem is that I can’t register to submit a ticket, as it tells me the code is registered under another email address, and I don’t know which one is true. I shouldn’t have any other registered email addresses. So, I can’t send you a ticket because I can’t register because I don’t have a “valid” license.
How can we do it? Can I send you an email directly?
thanks
Hi there
Please get in touch with us via this form > https://avada.com/contact/ – and include a link to this comment thread so that we can identify you. We will assist you from there.
Thank you, MB
I have a custom made plugin that uses bootstrap modals, which do not work with avada at all. I spent hours and hours trying various solutions, nothing works. I even tried to mimic the markup for fusion modals, it got automatically removed! Why is it not possible to use our own modals? why do you make it such a closed system? it looks to me that it’s made to leave us with the only option of having to pay a bloody 69$ for a ticket. A very disatisfied customer.
Hello @Jlcastagner
Thank you for your feedback, however when it comes to customisation in theme files we have a very specific policy regarding this, it is also very hard to tell what might be causing this issue without having a proper look into the site, with that being said however, if the issue is specific to your custom code, we recommend getting in touch with our customisation partners regarding this further.
Thanks
-Ammar
Well, thank you very much for this non-response, but this is not customization at all, i just want to be able to trigger a simple bootstrap modal – i have encapsulated my bootstrap version for the plugn to display content independently of Avada’s markup, but it is utterly impossible, i just spent hours trying to figure this out. You’ve made it in such a way that whatever integration needs a very specific way of doing for which there is no documentation online – unless you proove me wrong? thanks
Hello @jlcaster
As I have mentioned above, it is not possible to provide any response specific to custom code, Avada uses standard WP practices, in order for our team to take a closer look into this, we suggest you open a support ticket with us.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi !
I have an excerpt question. In global settings i set Excerpt to a max words setting. Now when i make a blog without any container or textblok, its showing an excerpt below the image and blog title so thats great.
However, when I use a container and a textblock in the blog body, it will not show the automatic excerpt of the first alinea.
What am I doing wrong?
Hello @EgoCentralis
We will need to take a closer look into your setup, can you kindly open a support ticket with our team regarding this issue so this can be sorted out?
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
rtl demo link?
Hello @ahmeadelnew
We don’t have a RTL prebuilt website at the moment but have it in works and will soon have one, however Avada is 100% RTL ready and you can read more about it here => https://avada.com/documentation/using-rtl-languages/
We will be happy for you to be a part of this Amazing community!
Thanks
-Ammar
Hello, I’m having problems with several websites using Avada. Suddenly, a change to a different theme occurs. (reported by conrrado2005 3 days ago) => I have same issue in 7.11.15!!! in Avada 7.11.14 it doesnt happen . 1 or 2 times a day not always at the same hour all the days avada is automatically deactivated and wordpress try to active other theme, when i go back to 7.11.14 all works ok again. I reinstall avada , copy all the files again, using a child theme and nothing solves the issue, when you activate again avada theme all workd ok it isnt a missing files problem. I having a lot of sites using AVada and it happens in all of them except some of them that they are hosted in siteground server,
Hi
We have reached to you via your registered email ID to get more details on the issue. Please do respond back to the support ticket sent
Thank you, Shaminder
Hello, I would like to use the layout “Avada Investment” . It seems well build but the mobile menu does not work on the website preview demo page here: https://avada.website/investment/ so is it something made on purpose or it s a bug? Because if I cannot make the mobile menu work i must choose another website layout. Thank you , regards
Hi
The mobile menu will work on a live site. The current prebuilt would not have the relevant off canvas connected. However, any Avada prebuilt will certainlly have a working mobile menu
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello,
Is it possible to have a store that has a landing page? Also is it possible to put graphics like a table on the shop pages? And have other graphics sharing information on the shop page? Same information on all the pages.
Hello @Caribstar
You can definitely have a store with landing page, however I am not sure about the later part of your query regarding the table graphics on shop page and other pages sharing it as well, can you kindly add some more context to it?
Thanks
-Ammar
How do I stop the box and text movement from “the approach we follow” section?https://avada.website/business/expertise/
Hello @ablethedesigner
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Thank you.
You are most welcome
Hello, I’m having problems with several websites using Avada. Suddenly, a change to a different theme occurs. These changes occur automatically. The websites are located on different servers. The only common issue that could be problematic is the All in One Security plugin, which has been experiencing issues recently. It’s very annoying because when a generic theme is used, without receiving any error messages, the website loses its structure. Have you heard of this type of issue? Thanks
Hello @Conrado2005
This shouldn’t be happening at all on its own, can you kindly make sure that your WordPress or Avada is not missing any of their required core files, I will suggest you to try and reinstall both and see if that resolves this issue, if not then we will suggest you to open a support ticket with our team so this can be checked in details.
Click Here to Get Avada Support
Thanks
-Ammar
30/03/2025 3:15 am
info 127.0.0.1
Tema activado Tema: Twenty Twenty-Five activated
Thanks for the reply. Look what’s happened again. That log is from the AIOS plugin. It assigns the change to the local machine. AVADA is deactivated, and another theme is activated. I don’t have any missing files. It’s also happening on several websites located on different servers. I know AIOS is experiencing numerous issues with the latest updates. That’s why I think AIOS is the culprit.
Hello Conrado2005
Thank you for providing your feedback on this!
Have a great day!
I think Avada is responsible for the automatic theme change:
array(4) {
string(82) "/usr/home/xxx.com/web/wp-content/themes/Avada/includes/bootstrap-compat.php"
}int(59)string(12) "switch_theme"array(1) {
}string(0) ""array(4) {
}string(82) "/usr/home/xxx.com/web/wp-content/themes/Avada/includes/bootstrap-compat.php"int(103)string(25) "avada_compat_switch_theme"array(1) {
}string(0) ""array(4) {
}string(66) "/usr/home/xxx.com/web/wp-content/themes/Avada/functions.php"int(42)array(1) {
}string(82) "/usr/home/xxx.com/web/wp-content/themes/Avada/includes/bootstrap-compat.php"string(12) "require_once"SOLUTION:
I have commented below to undo the theme change:
$avada_db_version = get_option( ‘avada_version’, false ); if ( $avada_db_version ) { }
// avada_compat_switch_theme( '' );Hello There
Can you kindly make sure that your PHP version is updated to 8.0+ in this case?
Thanks
-Ammar
Version php 8.1.32
Can you kindly confirm if your hosting is from CDMON and if they are using WP Toolbox?
Thanks
-Ammar
I am using this theme https://avada.website/food/ On the mobile version of the original theme (tablet or phone), the menu loads up showing Home, Recipes, Places, Blog, About, Contact, but then quickly switches to the hamburger menu. I did not notice the glitch before installing it on wordpress. I have been wrestling with this issue for so many hours now trying to fix it. I don’t want to have to pay for support again for this one issue. Is there anyone out there that can help me please? I tried everything I could think of. I even tried creating a new menu from scratch in the menu area but no luck. Any help would be so much appreciated.
Thanks!
Hello @philfree37
This simply means that your mobille menu breakpoint needs to be changed in this case, you can change it yourself by going to the Menu Element > Mobile tab and changing the mobile menu breakpoint, more about this can be read here => https://avada.com/documentation/menu-element/
If you need our team to take a closer look into this issue, we will surely be needing you to open a support ticket with us further.
Click Here to Get Avada Support
Thanks
-Ammar
I have a new license but it is saying the support has expired. The domain name is https://cashsolutions-us.com
Hello @toddhaness
You may need to add the specific license to your account in this case and that should extend your support for the complete account, we have a very detailed article about this here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/#toc_Add_New_License
Thanks
-Ammar
It keeps saying There was an error when attempting to add that purchase code.
The purchase code is already in use on another account. I don’t have it anywhere else. Is there a way for you to disconnect the code?
Hello toddhaness
Kindly reset your purchase code in this case from your my.avada.com dashboard, go there and click on the link icon to unlink the code and then try to register it again once.
Thanks
-Ammar
I have unlinked the code and tried again. It gives me the same message that it was registered somewhere else. Can you tell me the email associated with the registration? I can try to figure out from there. I have tried all the accounts I have. Pls help ASAP. The site has no content as of now. Just the headers and footers.
Hello @toddhaness
I can unfortunately not find your account associated with this particular username so it is not going to be possible to do that, however I will suggest you to send us an email from this page => https://avada.com/contact/
Explain the issue you are facing and our team will sort this out for you in no time
Thanks
-Ammar
I sent a message from contact form.
Hello There
Thanks, we will get back to you
My website is showing just the header and footer and no content in the middle. When I change the theme, everything works. I think the issue is with Avada theme as I tried to deactivate all plugins. Even that did not help. Can you please let me know me know what to do? All themes and plugins are up to date
Hi
Please check if you have any blank layouts assigned to the content area. This can be checked by going to WordPress admin panel dashboard → Avada → Layouts
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hey. When adding an anchor link to text, is it possible to get the same slide down effect as you get when you add anchor link to button? On text it jumps directly to the area of the page, instead of the slide effect.
Fredrik
Hello Fredrik
Definitely possible to do that using our anchor scrolling unique CSS classes, we actually have a very detailed article that you can read about this here => https://avada.com/documentation/how-to-use-anchor-scrolling/#toc_Setting_Up_Anchor_Links
If you need further assistance with this, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
It seems like there hasn’t been a major update in a long time.
Hi
You can find details of our next major update v8 in our roadmap. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
