39197 comments found.
Hi there, after the recent update I get the console error “Uncaught ReferenceError: gsap is not defined” even when only Avada+Fusion plugins are activated. Tried to disable different performance options but didn’t help.
Hi
We are unable to replicate such an issue at our end We request you to purge any browser/plugin cache and check the content in an incognito/private mode of your browser.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I’m utilizing the Gravity Form with multiple steps. To present my form, I’m inserting the Gravity Form shortcode within the Off Canvas popup. When I click the button, the popup behaves as intended with the form. However, after completing the first section and pressing the next button to access the second page, the off-canvas reloads and closes. If I press the button again to return to the form, the second page appears.
This issue occurs with every page of the form.
Is there a way to stop the off-canvas from closing?
Hello @Rickrubenent
As gravity form is a 3rd party plugin, our team will need to take a closer look into this for you to provide a more solid response on this query, we suggest you kindly open a support ticket with us.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi. I have a problem with the Gutenberg Editor, since switching to wordpress 6.8 it always gives me this error: “The editor encountered an unexpected error”. Probably an error in a page load wrote something wrong in the database. Is it something I can submit by opening a support ticket? Thanks in advance. Daniele
Hi
We would suggest that you please check for the issue on the default theme post taking a backup of the site. You can also test this with plugins disabled (except Avada core and Avada builder). If you still need help then you can reach out to us via https://avada.com/contact/
Thank you, Shaminder
I’ve already tried, the problem only goes away if I switch to a default theme by disabling all Avada-related plugins, if I reactivate even just the Revolution Slider the problem recurs. Is this a problem that I can submit to support or is it a type of technical intervention that you cannot do?
Hello @danielebenedetti
Kindly contact us on the page here => https://avada.com/contact/#contact Kindly add your purchase code and issue in the email.
Thanks
-Ammar
Thank you so much
You are most welcome 
Hi. My website is broken since the update 7.12. The used theme is Avada Real estate.
Hi
It would be difficult to assess/advise on the issue via the comments section. We do see you have valid support. We request you to please contact our support team to have your issue checked by them
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Quick question: can I use Avada to build my own wordpress theme and sell it on code canyon if yes how do I go about it what are the steps ?
Hello @Caleb909
Avada is not a theme builder, it is a Website builder so I am afraid that can not be done
Thanks
-Ammar
Hey! wanted to ask if i can add a button for contact in the mobile header? specifically for the portfolio theme. i want the “book a call” button to be included in the mobile header – is that possible?
Hello @aivvxgoldstart
Definitely possible using our Custom header builder, you can learn more about how to use Avada Header Builder here => https://avada.com/documentation/how-to-design-a-website-header-with-avada/
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Asking before renewal, Can I use shop feature to display products but without add to cart feature? Thanks
Hello @Zmkstudio
You can definitely do that without any issues, you can also use post card element to create a custom shop page in this case, you can read more about it here => https://avada.com/documentation/the-avada-woocommerce-builder-shop/
Thanks
-Ammar
my Avada dashboard shows V7.7 | UNREGISTERED, when i try to register my website, it warn:”The purchase code is already being used on another domain.” what happened?
Hello @AJ202022
The purchase code is registered multiple times so that’s why its registration is limited. Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
Thanks
-Ammar
sorry, where to reset please? i can’t find the page you mentioned, can you show me ?
Hello AJ2022
Kindly read our document post on my.avada.com dashboard here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
Thanks
-Ammar
This theme is too confusing. It’s an overkill. Too many complexities for changes that use to be simple. Not user friendly AT ALL. I’ve built many websites but this one is making things waaay to complex for no reason
Hello @7lemons
Avada comes with full control over how you want to use it, Avada is a multipurpose website builder for WordPress and WooCommerce and hence the diversity of options, however those options and features comes with complete control and are not forced upon any user, you have the ability to create a very minimal website using minimum features from Avada and vice versa.
We also have a very detailed documentation that explains how the features can be turned off and on if they are not required, so we suggest you to follow the guidelines provided there.
With every new piece of software comes a learning curve, however it is not that steep with Avada and we have nothing but great feedback from the first time buyers in terms of flexibility and ease of use.
Since you have a valid support, we strongly recommend you to open a support ticket with us and let our team guide you accordingly.
Click Here to Get Avada Support
Thanks
-Ammar
Hi.
What is the best or most “compatible” plugin for Avada to use a booking calendar?
Could you recommend me some that has been proven that works fine?
Regards.
Hello @galerna
Avada is compatible and have design integration with the events calendar plugin, so you can simply try to use that and see if that fits your requirements.
If you need any further assistance regarding this, we suggest you open a support ticket and our team will reach out to you.
Click Here to Get Avada Support
Thanks
-Ammar
Importing Prebuild Website failed. Here’s the screenshort https://i.is.cc/1f97Zfv1.png Help me to solve the issues
Hello @jenahfsmith
We will need to take a closer look into this issue, this could be due to low server PHP limits and you can read more about them here => https://avada.com/documentation/how-to-adjust-system-status-limits/
Can you kindly create a ticket with our team so this can be checked out.
Click Here to Get Avada Support
Thanks
-Ammar
How to hide Page Title Bar
Page Title Bar under global options is set to “Hide” but I still have page title bar showing up on new pages I create.Under Avada Page Options > Page Title Bar, it only shows text boxes to change “Page Title Bar Heading Custom Text”, “Page Title Bar Subheading Custom Text”, “Page Title Bar Background” and “Page Title Bar Background Retina”.
Is anyone else having issues hiding page title bar when global option is set to hide, there is no option to hide under Avada Page Options and page title bar still shows up on new pages you create?
Any suggestions?
Hello Fionaintl
This could be due to the fact that your pages are using a layout where a page title bar section is added, we have a very detailed article that you can read about it here => https://avada.com/documentation/how-to-build-a-custom-page-title-bar-layout/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Bonjour j’ai commandé avada il y a plusieurs jours, j’ai contacter le support sans jamais de réponse, rien ne fonctionne !! J’ai demandé le remboursement aussitôt et jamais de réponse depuis 8 jours !!! Merci de rembourser !
Hello @manongorju27
We have received no other support ticket from your end other than a refund request which is only 1 day old and will be replied as per our standard weekend response time, other than that we have no support ticket from your account.
We will respond to your queries further in due time.
Thanks
-Ammar
Bonjour oui j’ai ouvert un ticket… Mais difficile de vous avoir depuis le jour de l’achat j’essaye de vous contactez et impossible le site est fouilli….
Hello manongorju27
Our support team has responded to your query already in this case
Thanks
-Ammar
I have a question about the Custom Pattern for the phone number.
“Enter allowed input pattern. For pattern examples, you can check.”
I am inserting ^+0-9{1,9} (0-9{3}) 0-9{3}-0-9{2}-0-9{2}$, but it doesn’t help, and visitors to the site can insert an incomplete 10-digit phone number, and sometimes they enter just two digits, and the form is submitted. What should I do?
Hello @Dokaf
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Is it possible to have the featured images on a project/individual portfolio page shown at a grid rather than a carousel? If you set the size of the image (say 25%) would the containers to the side automatically get wider to compensate or would there be a big gap?
Hello @jcornaby
I am afraid that is not a possibility to do that, the additional featured images will always come up as carousel by default in this case, getting this functionality will require customisation.
If you need assistance specific to anything else in Avada, kindly add a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
hi there, since several months i am trying to use one of my licences of avada. yes, the support is expire, but the problem is at avada anyway… Live Builder is not working. and no, i have checked at least 20 thousand times if there is any issue with my several servers. today i have a little bit more time and now i am writing here. what the hell is going on with avada?! at every installation comes ERROR 500. and i have 3 of them… very new. every each domain and subdomain has much more resources as you recomend. all permissions are perfect. but anyway, every each installation brings these errors. so what is the basic problem? that’s why i use most of time other themes cause avada is not anymore the avada i used to know. sorry guys… but the quality dies at avada 
Hello @seboa
Support is not required to use Avada and the license is valid for lifetime as far as the theme development is going on, so no license for Avada to work is reqiured.
We can assure you that the latest version of Avada works all fine and good and there should be no errors whatsoever, if you are seeing any issue, this could be specific to your installation and our team will require to take a closer look into your installation in this case.
Click Here to Get Avada Support
Thanks
-Ammar
Are there any plans to integrate the plugin or add an AI content generator to the template?
Hello @Dokaf
We do have an item for this and will be adding it as per our roadmap
Thanks
-Ammar
As I can see, a lot of people have problems with https://avada.website/portfolio/ It’s gorgeous. But can you please check the demo import? After import, I have it on the homepage only video. And yes – I imported all content with all checkboxes. How can I import https://avada.website/portfolio/ and receive the same as the demo? And please – do not send me to your support. I don’t want to pay for this. It’s not my mistake. I bought the Avada and want to click one button and receive a template like the one in the demo. Thats all. And yes – with my dedic, all is fine – all other demos (tried 6 different) work fine.
Hi
We are checking this from our end and we can not replicate the issue in any manner. Temp video here. You can use the Alternate import method, https://avada.com/documentation/alternate-import-method/
Thank you, Shaminder
Hello, We built a website with Avada for a client. The client is no longer with us now. We handed over the website after unregistering the license but the license keeps on registering itself.
How can the license be removed from the associated domain permanently so that we can use the license on another domain?
Also wanted to know what the delete button against each license does in the My Avada panel under Manage licenses.
Hi
You can unlink the license from my my.avada.com area, Screenshot here. However if a user has the full purchase code, they can use it on their. The license, however, wont register on another site if it is being used on active site already
The delete button in my.avada.com removes the purchase code from your support account so that you can add it in another Avada support account
Thank you
Change domain I want to change my avada domain
Hello @antonagencyrd
You can certainly do that, all you have to do in this case is go ahead and change the domain from my.avada.com dashboard, we have a very detailed documentation about this here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
There was an error when attempting to register your account.
The purchase code is already in use on another account. I don’t remember any information about creating the account
Hi
The error notice will only show if the code is another support account. You can reach out to us via https://avada.com/contact/
We look forward to helping you!
Thank you, Shaminder
