5413 comments found.
Hi. You support site is not working. I need to transfer my license to a different website. The site it was registered to has been taken down.
Please help.
Hello mpgjunky,
I have reset the theme purchase code for you. Now you can use the same license for the new site to activate the theme again.
Regards Andon-Design.
Lovely, many thanks!
Can you confirm if the previously registered domain was for payserv.ro?
Also I activated it for my “dev” subdomain since the site is currently in development. I assume I won’t have an issue have the license cover both main domain, and the subdomain?
And are the essential-grid and slider-revolution plugins covered (with a license) by the theme? Or do we have to purchase separate licenses to use those plugins?
Ok, so I am stuck. Elementor does not want to load. I am getting a null error when it wants to load the Default Kit. Checking the kits, I have none. Should they not be installed by theme or elementor plugin? How do I fix this?
Hello @mpgjunky,
Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hi @Andon,
I created the account and tried to create a ticket. The email verification process seems to be broken. I am getting a 403 forbidden error when I create the password.
I don’t know if my ticket was created or not.
Thanks, Michael.
Hello @mpgjunky,
I have verified the email for your account. Please check the ticket on the support forum.
Regards Andon-Design.
Hello, can someone reply to my question that I asked 4 months ago???
Hello @mpgjunky,
We have already replied to your ticket #61915. Please check the ticket in the support forum.
Regards Andon-Design.
After the recent updates the styling is totally broken on the front end. Not sure if the core plugin or what is causing this. I tried the rollback but it didn’t help. Can you please help.
I get a failure popup when I try to downgrade the plugin. It seems like it isn’t working properly.
Hello @sobydesign,
Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Thanks, I have a question. Is it possible to have blocks from other demos without having to install the entire demo template? For example, I installed the Corporate 1 demo and I want to add a couple of blocks from the Business Consulting 6 demo. How can I do this?
Hello @zionet,
Obviously. You can do so. You have to use the Udesign Studio Library. Just edit the page with Elementor and import templates using this studio library. Refer to the docs: https://d-themes.com/wordpress/udesign/documentation/?post_type=&s=Studio
Regards Andon-Design.
Unfortunately, I don’t see any blocks or designs from the “Business Consulting 6” demo in the Udesign Studio library. I’ve installed another demo, which, based on the design, is what we want. However, I want a couple of blocks from another demo, but they don’t exist anywhere. The documentation you sent me doesn’t mention anything about importing blocks or designs from other demos.
The only thing we see is installing the demo, but it involves damaging or erasing our previous work.
Caution: We recommend removing the installed demo before importing a new demo.
Hello @zionet,
Thank you for reaching out! You’re absolutely right, if the blocks or designs from the “Business Consulting 6” demo are not available in the Udesign Studio library, we apologize for the inconvenience. Unfortunately, there isn’t a way to add them manually to the library at this time.
Regards Andon-Design.
Hello, I have written through the support forum to find a solution to an error on my website, but the response times are very long, could you please help me to solve the problem?
Hello @magicmilkmedia,
We’ve already responded to your support ticket. Please check our reply there and provide your response directly to the ticket.
Regards Andon-Design.
Hi, we cannot add Project Images in a single project. We save them, but nothing is saved. Moreover, I cannot find where the project images should be displayed in the single project view. It’s crucial that each project can have multiple images, otherwise the theme is useless for many sectors.
Hello @interten,
Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hi, I sent a support request but no reply after a lot of days. Update: ok, I saw your answer. I didn’t get any email notification.
Hello @interten,
Ok great, you have seen our reply. We’ve already responded to your support ticket.
Regards Andon-Design.
How do you change the font size for the dropdown menu on mobile ? I created a mobile menu and assigned it. I am in mobile view for editing and now I added 30px to the font size under default typography.
It has no effect on anything.
Please advise, thanks
Hello @sammybotz,
Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
I tried importing a few demos, but the import seems incomplete—images, fonts, and settings are missing, even though it says the import was successful. i redid it few times. any advice? see: https://www.californiatopremodeling.com/
also it looks good in the customize side but not live, i tried to Deactivate each plugin on and off and also to clean the cache, but still the same
Hello @woodbox,
Thank you for reaching out.
The issue is that your site is currently using HTTP instead of HTTPS, which has caused a mixed content issue, affecting the proper display of fonts on your pages.
To resolve this on your own, please follow these steps:
- Log in to your WordPress dashboard.
- Navigate to Settings.
- Under Settings, locate the WordPress Address (URL) option and update it to use HTTPS.
- After making this change, refresh your site to ensure the issue is resolved.
If you need any further assistance, please feel free to reach out!
Regards Andon-Design.
thank you 
Most Welcome
Thanks for contacting us.
Have a great day
Regards Andon-Design.
any chance you have a video or documentation of how to setup the services section? i have hard time to setup the dynamic content, or basically. the question his how do i have a full page of rendered per service with his unique content! i could find anything in your documentation website, is the services section is only for extended pro feature?
Hello @woodbox,
The layout of the single service page comes from the blocks. Navigate to the Dashboard >> UDESIGN >> Layouts >> All Templates >> From there, edit the block with Elementor.
It will open like this: https://postimg.cc/p5yJ8w2w. Now, all the content in this block uses Elementor’s static widgets. Like (Image, Heading, text, etc.) in these widgets, we added dummy content, which is why on all the single services pages, the same content appears.
So you have to set the dynamic widgets for the single page. These are the dynamic widgets See image: https://postimg.cc/Mf8zjSbT
On the other static widgets, you can use them as dynamic widgets like this: https://postimg.cc/CdY11Gv4
With the help of these widgets/dynamic tags, you can show the content of the services you added by editing them on the single service page.
Regards Andon-Design.
Thank you! i saw it down in the comments posts here, i guess i was thinking if can control more info and make more of a page for each service, what i saw is just “feature image” Author’s box”(title) and correct me if i’m wrong but thats not much of a content for a page? should i go with services page using posts?
Hello @woodbox,
Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hi, I used your theme in the past with wpbackery builder. In the current version wpbackery is not included? What happens if I try to update? Do I still get current version of wpbackery or can I expect my site to crash?
Hello @metalcat,
The previous version of the UDesign theme is significantly outdated compared to the latest themes, which incorporate modern technology, features, and coding standards. If we don’t update the theme, it will eventually stop functioning, and all of our customers’ websites could be compromised. As a result, we’ve decided to update it to include the latest technology, features, and coding standards. We’ve removed outdated functionalities like shortcodes and added many new features so customers no longer need shortcodes or customizations to build their sites.
I also noticed that you’re not using a page builder plugin for your site. The latest version of the theme is fully compatible with Elementor, the most popular and user-friendly page builder plugin, which allows you to easily create your site with a drag-and-drop interface.
In my personal opinion, I recommend that you avoid updating the theme right now. Instead, create a staging site with your current version and update the theme there first. This way, your site may encounter some issues, but you can fix them on the staging site using the latest version. Once all issues are resolved, you can make the updated site live. This approach ensures that future theme updates will be smoother and hassle-free. Alternatively, if you choose not to update, you can continue using the old version for now, and your site will remain functional for a while. The decision is yours.
Regards Andon-Design.
I’m using the Theme jewelry website and would like to know if it’s possible to enable an automatic scrolling feature for the slider. Currently, it requires manual navigation (clicking arrows), but I’d prefer if the slides transition automatically at set intervals.
Could you confirm if this functionality is available or guide me on how to activate it?
Hello @qyounes,
To Edit the Slider on the Homepage: - Edit the Homepage with Elementor. - Navigate to the first slider section on the page. - Click on the Advanced tab in the Elementor panel. - Enable the Infinite Loop and Auto Play options.
Please refer to the following image for guidance: https://ibb.co/3mwjyd6qRegards Andon-Design.
Thank you…
Most Welcome
Thanks for contacting us.
Have a great day
Regards Andon-Design.
Could you please respond to the support ticket I sent?
Hello @exortice,
We’ve already responded to your support ticket. Please check our reply there, and feel free to respond accordingly.
Thank you for your attention to this!
Regards Andon-Design.
I couldn’t get clear answers to my questions. Could you please check my new message? Thanks a lot
Hello @exortice,
Thank you for your message. I’ve reviewed your ticket #56317, and it appears that the issue you mentioned has already been resolved, as indicated in the ticket status (“Solved”). Could you kindly double-check on your end to confirm?
If the issue persists, please let me know, and I’ll be happy to assist you further.
Regards Andon-Design.
Hello,
I finally got the demo website loaded and “sometimes” I get the white critical error screen. Sometimes the website works fine.
I enabled DEBUG mode and got this error below.:
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the alpha-core domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/shawneeus/domains/shawnee.us/public_html/wp-includes/functions.php on line 6121
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the alpha domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/shawneeus/domains/shawnee.us/public_html/wp-includes/functions.php on line 6121
Do you know a fix for this sir?
Thanks very much
I disabled a woocommerce paypal payments plugin and now the critical error is gone but I have this error in debug mode:
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the alpus-flexbox domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/shawneeus/domains/shawnee.us/public_html/wp-includes/functions.php on line 6121
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the alpha-core domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/shawneeus/domains/shawnee.us/public_html/wp-includes/functions.php on line 6121
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the alpha domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/shawneeus/domains/shawnee.us/public_html/wp-includes/functions.php on line 6121
Any ideas how to fix that?
Thank you very much
Now I get a 500 server error that pops up for a second when I hit the publish button.
Hello @sammybotz,
Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
okay, I updated the support ticket with login details. thanks so much
Hello @sammybotz,
Most Welcome
Thanks for contacting us.
Have a great day
Regards Andon-Design.
UDesign Core and Alpus Elementor Flexbox Addon are failing to be installed. Tried multiple times.
Hello @interten,
The issue has been solved. Now, please try again to install the plugins. We have solved the server issue.
If still you will face any issue, could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hello!
I just bought the theme and i’m trying to reach via support with some installation inquiries. Will appreciate your response, thankss
Hello @tropicoelements,
Thank you for reaching out! If you’ve already contacted us through our support form and created a ticket, we have replied to your inquiry. Please check your ticket for our response and feel free to reply there with any further questions or details.
If you need additional assistance, we’re happy to help!
Regards Andon-Design.
Hi, When I try to install any demo, it gives me error (Installation is failed!) Thank you
Hello @Themes-Plus,
The issue has been solved on our server. Now you can import the demo on the site. Please try again to import the demo on your site, I am sure you will not face the issue.
If you are still not able to import the demo, could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
i am trying to install this on a new domain Shawnee.US
it says the code is being used but i am not using your theme on any other sites.
can you please reset for me so i can use.
user: sammybotz
thank you, Salvatore
Hello @sammybotz,
I ahve reset the purchase code, now you can use the same purchase code for the theme activation on the new domain or site.
Regards Andon-Design.
Thank you very much for resetting my purchase code. Now I cannot install the UDesign Core plugin. It just says “failed”. I tried deactivating plugins one by one with no luck. Please advise, Thank you very much
Hello @sammybotz,
Please try again to install the plugins on the site. We have already solved the server issue. Now you will not face any issue while installing the plugins.
If it still doesn’t work, kindly reach out to us through our support form, and we’ll be happy to assist you further.
We appreciate your patience!
Regards Andon-Design.
It worked Thanks very much.
Hi, can you please reset my purchase code? I can’t use the theme. Thank you.
Hello @daltonmcghee,
I have reset the theme purchase code for you. Now you can use the same purchase code for the new site to activate the theme again.
Regards Andon-Design.
Hi, thank you very much. However, it is failing to install the UDesign Core plugin and Slider Revolution, effectively rendering the theme useless. Can you please help?
Hello @daltonmcghee,
Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Where can I change DIAMOND on the Jewelry template slider?
Hello @qyounes,
This is the duplex text feature of the Udesign theme.
To find its setting or to turn if off, just click on the heading /Text element by editing the page >> After that, click on the Udesign tab of elementor >> Scroll down to see the option Duplex.
Regards Andon-Design.
Sorry, but I can’t find the Duplex option, could you please take a screenshot for me. Thanks
I have been having trouble for all my sites using the theme, for updates I get this: An error occurred while updating UDesign: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Sometimes I can keep trying to the update and it works, most times it is failing. Sometime a manual update works, other times it does not. With over 70 sites this is a concern. I have reached out to support and asked for help on this, but it is being done 1 site at a time verse this seeming to be more of an update issue. Please someone help. It is a great theme, but this is a problem. Thank you!
Thank you for getting back to me and letting me know as always, your team is working on resolving the issues!! One of the best themes, support!! Thank you!
Hello @rodeospot,
Most welcome
Thanks for liking and kind words for the customer support. We are always here fo your help and support.
Have a great day
Regards Andon-Design.
I submitted a ticket for a critical issue and have heard nothing except you will look at it. Noone has looked at it and now it is the weekend. When will someone look at the ticket I submitted?
Hello @metrocentral,
We have already replied to your support ticket#55919, please check back our reply there and then reply back to the ticket accordingly.
Regards Andon-Design.
Hi,
I have a presale question about your Icon Box Element. In Glossary section, I see “Icon: Select your icon from our icon group.” Does this mean that I can’t use custom SVG icon for thie Icon Box Element ?
Thanks in advance for your return, Best regards
Hello @MissZougou,
Thank you for reaching out! Yes, you can absolutely use custom SVG icons with the Icon Box Element. The glossary section refers to the default icon options available in the icon group, but you can easily upload and use your own custom SVG icons to personalize your design.
Regards Andon-Design.
Awesome, thanks for your quick return
I wasn’t sure because SVG icons are well specified for Icon Element but not for Icon Box Element.
Have a nice day,
Best regards
Hello @MissZougou,
You’re very welcome! I’m glad I could help clarify things for you.
Regards Andon-Design.
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