5387 comments found.
Hi, I used your theme in the past with wpbackery builder. In the current version wpbackery is not included? What happens if I try to update? Do I still get current version of wpbackery or can I expect my site to crash?
Hello @metalcat,
The previous version of the UDesign theme is significantly outdated compared to the latest themes, which incorporate modern technology, features, and coding standards. If we don’t update the theme, it will eventually stop functioning, and all of our customers’ websites could be compromised. As a result, we’ve decided to update it to include the latest technology, features, and coding standards. We’ve removed outdated functionalities like shortcodes and added many new features so customers no longer need shortcodes or customizations to build their sites.
I also noticed that you’re not using a page builder plugin for your site. The latest version of the theme is fully compatible with Elementor, the most popular and user-friendly page builder plugin, which allows you to easily create your site with a drag-and-drop interface.
In my personal opinion, I recommend that you avoid updating the theme right now. Instead, create a staging site with your current version and update the theme there first. This way, your site may encounter some issues, but you can fix them on the staging site using the latest version. Once all issues are resolved, you can make the updated site live. This approach ensures that future theme updates will be smoother and hassle-free. Alternatively, if you choose not to update, you can continue using the old version for now, and your site will remain functional for a while. The decision is yours.
Regards Andon-Design.
I’m using the Theme jewelry website and would like to know if it’s possible to enable an automatic scrolling feature for the slider. Currently, it requires manual navigation (clicking arrows), but I’d prefer if the slides transition automatically at set intervals.
Could you confirm if this functionality is available or guide me on how to activate it?
Hello @qyounes,
To Edit the Slider on the Homepage: - Edit the Homepage with Elementor. - Navigate to the first slider section on the page. - Click on the Advanced tab in the Elementor panel. - Enable the Infinite Loop and Auto Play options.
Please refer to the following image for guidance: https://ibb.co/3mwjyd6qRegards Andon-Design.
Thank you…
Most Welcome 
Thanks for contacting us.
Have a great day
Regards Andon-Design.
Could you please respond to the support ticket I sent?
Hello @exortice,
We’ve already responded to your support ticket. Please check our reply there, and feel free to respond accordingly.
Thank you for your attention to this!
Regards Andon-Design.
I couldn’t get clear answers to my questions. Could you please check my new message? Thanks a lot
Hello @exortice,
Thank you for your message. I’ve reviewed your ticket #56317, and it appears that the issue you mentioned has already been resolved, as indicated in the ticket status (“Solved”). Could you kindly double-check on your end to confirm?
If the issue persists, please let me know, and I’ll be happy to assist you further.
Regards Andon-Design.
Hello,
I finally got the demo website loaded and “sometimes” I get the white critical error screen. Sometimes the website works fine.
I enabled DEBUG mode and got this error below.:
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the alpha-core domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/shawneeus/domains/shawnee.us/public_html/wp-includes/functions.php on line 6121
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the alpha domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/shawneeus/domains/shawnee.us/public_html/wp-includes/functions.php on line 6121
Do you know a fix for this sir?
Thanks very much
I disabled a woocommerce paypal payments plugin and now the critical error is gone but I have this error in debug mode:
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the alpus-flexbox domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/shawneeus/domains/shawnee.us/public_html/wp-includes/functions.php on line 6121
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the alpha-core domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/shawneeus/domains/shawnee.us/public_html/wp-includes/functions.php on line 6121
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the alpha domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/shawneeus/domains/shawnee.us/public_html/wp-includes/functions.php on line 6121
Any ideas how to fix that?
Thank you very much
Now I get a 500 server error that pops up for a second when I hit the publish button.
Hello @sammybotz,
Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
okay, I updated the support ticket with login details. thanks so much
Hello @sammybotz,
Most Welcome
Thanks for contacting us.
Have a great day
Regards Andon-Design.
UDesign Core and Alpus Elementor Flexbox Addon are failing to be installed. Tried multiple times.
Hello @interten,
The issue has been solved. Now, please try again to install the plugins. We have solved the server issue.
If still you will face any issue, could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hello!
I just bought the theme and i’m trying to reach via support with some installation inquiries. Will appreciate your response, thankss
Hello @tropicoelements,
Thank you for reaching out! If you’ve already contacted us through our support form and created a ticket, we have replied to your inquiry. Please check your ticket for our response and feel free to reply there with any further questions or details.
If you need additional assistance, we’re happy to help!
Regards Andon-Design.
Hi, When I try to install any demo, it gives me error (Installation is failed!) Thank you
Hello @Themes-Plus,
The issue has been solved on our server. Now you can import the demo on the site. Please try again to import the demo on your site, I am sure you will not face the issue.
If you are still not able to import the demo, could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
i am trying to install this on a new domain Shawnee.US
it says the code is being used but i am not using your theme on any other sites.
can you please reset for me so i can use.
user: sammybotz
thank you, Salvatore
Hello @sammybotz,
I ahve reset the purchase code, now you can use the same purchase code for the theme activation on the new domain or site.
Regards Andon-Design.
Thank you very much for resetting my purchase code. Now I cannot install the UDesign Core plugin. It just says “failed”. I tried deactivating plugins one by one with no luck. Please advise, Thank you very much
Hello @sammybotz,
Please try again to install the plugins on the site. We have already solved the server issue. Now you will not face any issue while installing the plugins.
If it still doesn’t work, kindly reach out to us through our support form, and we’ll be happy to assist you further.
We appreciate your patience!
Regards Andon-Design.
It worked Thanks very much.
Hi, can you please reset my purchase code? I can’t use the theme. Thank you.
Hello @daltonmcghee,
I have reset the theme purchase code for you. Now you can use the same purchase code for the new site to activate the theme again.
Regards Andon-Design.
Hi, thank you very much. However, it is failing to install the UDesign Core plugin and Slider Revolution, effectively rendering the theme useless. Can you please help?
Hello @daltonmcghee,
Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Where can I change DIAMOND on the Jewelry template slider?
Hello @qyounes,
This is the duplex text feature of the Udesign theme.
To find its setting or to turn if off, just click on the heading /Text element by editing the page >> After that, click on the Udesign tab of elementor >> Scroll down to see the option Duplex.
Regards Andon-Design.
Sorry, but I can’t find the Duplex option, could you please take a screenshot for me. Thanks
I have been having trouble for all my sites using the theme, for updates I get this: An error occurred while updating UDesign: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Sometimes I can keep trying to the update and it works, most times it is failing. Sometime a manual update works, other times it does not. With over 70 sites this is a concern. I have reached out to support and asked for help on this, but it is being done 1 site at a time verse this seeming to be more of an update issue. Please someone help. It is a great theme, but this is a problem. Thank you!
Thank you for getting back to me and letting me know as always, your team is working on resolving the issues!! One of the best themes, support!! Thank you!
Hello @rodeospot,
Most welcome
Thanks for liking and kind words for the customer support. We are always here fo your help and support.
Have a great day
Regards Andon-Design.
I submitted a ticket for a critical issue and have heard nothing except you will look at it. Noone has looked at it and now it is the weekend. When will someone look at the ticket I submitted?
Hello @metrocentral,
We have already replied to your support ticket#55919, please check back our reply there and then reply back to the ticket accordingly.
Regards Andon-Design.
Hi,
I have a presale question about your Icon Box Element. In Glossary section, I see “Icon: Select your icon from our icon group.” Does this mean that I can’t use custom SVG icon for thie Icon Box Element ?
Thanks in advance for your return, Best regards
Hello @MissZougou,
Thank you for reaching out! Yes, you can absolutely use custom SVG icons with the Icon Box Element. The glossary section refers to the default icon options available in the icon group, but you can easily upload and use your own custom SVG icons to personalize your design.
Regards Andon-Design.
Awesome, thanks for your quick return
I wasn’t sure because SVG icons are well specified for Icon Element but not for Icon Box Element.
Have a nice day,
Best regards
Hello @MissZougou,
You’re very welcome! I’m glad I could help clarify things for you.
Regards Andon-Design.
today suddenly the page got a critical error, what to do? does not start. only critical error information. WordPress has detected an error in the plugin you are using: UDesign Core. / I did updates UDesign Core and theme and fonts and graphics crashed. // I wonder why the theme forces updates since I didn’t want them and disabled them just to make it stable.
Hello @arbuzstudio,
Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
Hi, every time there is an update to the core plugin, my website goes down and sometimes I don’t realize for days or weeks. First of all, this shouldn’t happen! Why would my website go blank? Second, if this is the way it is, can there be an “automatic update” option for the core plugin? This way, my website won’t go down without me realizing.
Hello @CDanz,
Thank you for reaching out.
Regarding your concern, the issue with your website going blank after updates was related to a compatibility problem with the Elementor plugin, which we have already resolved. Please make sure both your theme and the core plugin are up to date to ensure your site functions correctly.
As for the automatic update option, WordPress does offer the ability to enable automatic updates. You can activate this feature in your WordPress settings to keep your core plugin updated automatically, which will help prevent issues like this from happening in the future.
https://wordpress.org/documentation/article/plugins-themes-auto-updates/Regards Andon-Design.
Thanks for the response. I see auto-updates enabled on almost all of my other plugins, but I don’t see an option for auto-updates on the “UDesign Core” plugin.
Hello @CDanz,
Please refer to the following docs: https://d-themes.com/wordpress/udesign/documentation/?post_type=&s=Update
Regards Andon-Design.
Sorry, this didn’t help me. Everything is updated & my website is up & running well. Now I am looking for the auto-update option for the “UDesign Core” plugin for future updates. I don’t see this option. Do you have any idea why?
Hello @CDanz,
We apologize for the inconvenience caused. We will investigate and resolve it. In the meantime, you can manually update the theme or use a plugin like https://www.envato.com/lp/market-plugin/ or https://wordpress.org/plugins/wp-auto-updater/.
Regards Andon-Design.
We have several licence keys – but we can not access to support desk – becuase a critical error- – we try to update the theme but all updates makes errors – ....
Hello @Globalwebkft,
Can you please share your email and purchase code through our email here udesignaizaz@gmail.com so I can check and create the account for you on the support forum.
Regards Andon-Design.
I keep getting the already_used error when trying to reinstall my purchase from 2014-04-14 14:29:37 UTC; Item ID: 253220. Is there any way to manually fix this or am I out of luck?
Hello @selinawdesign,
I have reset that code for you, now you can use the same purchased code for the new site or domain to activate the theme.
Regards Andon-Design.
I am running the old theme and need to update to the new version that has Elementor. Can I still use wp-bakery with the theme as I don’t want to use Elementor and rebuild hundred of pages.
Thank you for reaching out!
Currently, WPBakery is not officially listed as a confirmed plugin for the new theme version. Elementor, however, is fully supported and confirmed to work seamlessly with the theme. If you prefer to continue using WPBakery, you can do so at your own risk, but please note that we cannot guarantee full compatibility or support.
We hope you understand, and we’re happy to assist you further if you have any questions!
Regards Andon-Design.
Thanks for the response. I have a lot of pages built in WP-bakery based on the old theme. Do these all need to be rebuilt using elementor. Is there a guide to help with this transition?
Hello @Proactive809,
We sincerely apologize for the inconvenience. Unfortunately, you will need to build those pages with Elementor. The only safe method we recommend is to create a staging site and perform the updates there. There is no alternative solution at this time.
Thank you for your understanding.
Regards Andon-Design.
Hi,
I’ve bought 4 licenses and on all 4 sites there is a fatal error when updating Elementor and Elementor Pro to the latest versions. I’ve managed to rollback the Elementor update and everything works fine.
Are you aware of this issue and if so, when do you expect to release it?
Regards, Ray
Hello @rayalist,
Yes, the issue was caused by the latest update of Elementor. However, we took quick action and resolved the problem. Please update your theme and core plugin first, followed by the Elementor plugin. Your site should work perfectly after the updates.
Regards Andon-Design.
The video pop-up error has not been fixed in the new update!!! You’ve updated 2 times, you can’t have missed this! Are you kidding me??? https://prnt.sc/Rg3OFlSg7_NQ
Hello @candemiral07,
Please be informed that we have made an urgent update due to compatibility issues caused by the latest version of Elementor. We prioritized this fix, and the update has been released. However, the major update is still pending. We kindly ask for your patience, and once the major update is available, we will notify you.
We apologize again for any inconvenience this may have caused.
Regards Andon-Design.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
