39198 comments found.
I need to create a staging site. Is there any way I can use a temporary purchase code to download the a prebuilt site? I will not need it once I have synched it up with the live site.
Hello @mmkdesigns
The same purchase code that is being used on live site can be used for your staging website actually, as far as your staging site is using the proper staging URL structure as mentioned here => https://avada.com/documentation/how-to-set-up-an-avada-staging-site/
Thanks
-Ammar
Good Day.
Purchased your theme a while back and only got around to installing it now. I took a look through the prebuilt websites on your site, and like the new Recruitment Agency look and feel. The problem I have is that when I go into Avada to install the website, this is the only one not appearing in my list. My list in Wordpress is showing me a total of 109 templates, your website is showing 110.
Can you advise please.
Thanks in advance!!
Hello @SQLGuru
Happy to hear that you liked Avada, regarding your query on the prebuilt websites, you should definitely get all of them just fine, I see you have a valid support so can you kindly open a support ticket with our team and we will look into this further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I am a website designer and used the Avada theme for a client. I purchased the theme in my account. Is there a way to give the client the theme and license and remove it from my account? The client is going to look after the theme herself. Thank you; I love the theme and use it for every client.
Hello @Fix4Pix
This can be done for support account, however when it comes to ENVATO account, I am afraid that is not a possibility and for more information on that you will need to get in touch with the envato support.
Envato has full control over licensing and any Themeforest account related issues. Below is a direct link to their support system. Please fill out a form with them and their team will get back to you.
https://help.market.envato.com/hc/en-us/requests/newThanks
-Ammar
The pdf’s of plans kd-haus.co.uk are showing in Safari browser but not Chrome!
Hello @TonyOrigin
We will need to take a closer look into this for you further, as you have a valid support with us already, kindly open a support ticket and our team will get back to you further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Error \wp-content\plugins\fusion-builder\inc\helpers.php on line 241. Fatal error: Uncaught TypeError: array_key_exists(). No funciona con la version de PHP 8.0 ???
Hello @BADIX
We are not able to replicate this issue on our end so this will be specicic to your website it seems, can you kindly add a ticket with your website details in this case and our team will follow up.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
How to hide admin bar and backend for all users except wordpress admins?
Hello @osee
You should be able to use 3rd party plugins like user based role editor for this, the admin bar is by default a part of all user roles.
If you need further assistance with this, kindly open a support ticket and our team will look into this further.
Click Here to Get Avada Support
Thanks
-Ammar
Please add toggles or accordions schema markup to the elements, as it is impossible to add the variable [page_title] in the FAQ element.
Hello @kuminov
We will need more context into this further, As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi,
I bought twice your theme. I need to purchase again. But this time I need to setup for demo page. Because I am gonna change my template. That’s why first I need to install this template to my demo page. But later I will publish for live page. How can I manage “purchase code” for demo page? is it possible? will I have a problem when I move all files to live page? maybe I will work in the demo page for more than 3-4 months.
Thanks
Hello @Karacafer
We are glad to hear that you like Avada, regarding the purchase code being used on two domains, we already provide an option wherere you can set up a staging or local / development domain and still be able to use Avada license there without any issues along with live domain.
In any case, you can register it on one demo domain and then switch the license to a different domain when you are ready, however do note that one license of Avada can only be used at 1 live domain at a singel time.
More information on this can ber read here => https://avada.com/documentation/avada-registration-and-licensing-faq/
If you need further assistance with this, kindly note that you have an active support and should be able to open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi,
My demo link will be like that. For example mywebsite.com/demo. But my main website domain is mywebsite.com. So when I purchase, first I will put the license for /demo page. But later when I move to main page, what should I do? I did not understand.
Thanks
Hello Karacafer
You will simply need to unregister your Avada License from your older domain and then install the same license on new domain, that is all that needs to be done, if you need further assistance with this, kindly know that you have a working support and should be able to open a support ticket with our team.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, Do you have Figma files available?
Hello @Pratik_Designer
Avada doesn’t use Figma for its design templates so I am afraid not.
Thanks
-Ammar
Hi. Can technical support help me with a child theme, namely transfer to CSS code and JavaScript code only those elements that are used on the site?
Hello @kuminov
The child theme customisation isn’t something that is covered in our support, we have a very detailed documentation about this here => https://avada.com/documentation/avada-child-theme/
If you need assistance with anything else, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I’ve updated everything in Avada, as requested but now, the plugin Convert Plus is not working. It causes a fatal error. Why? Is not supported anymore from Avada?
Hello @mabel_coralba
Kindly make sure that you are on the latest version of the plugin as well, the Avada update itself doesn’t cause any issues with the plugin so this could be specific to some other 3rd party plugin aswell, I will suggest you to kindly check by disabling all your 3rd party plugin(s) and see if that helps.
If the issue persists, we will need you to open a support ticket with our team and we will check this out.
Click Here to Get Avada Support
Thanks
-Ammar
I’ve already updated Avada to the last version and the last version of Convert Plus and I’ve done this try disabling all the plugins but it didn’t work.
Hello Mabel_coralba
Our team will need to take a closer look into the website in this case, can you kindly open a support ticket with us further so we can check this out.
Thanks
-Ammar
Thank you Anmar, but I verified the debug log and is Convert Plus Itself that is corrupt. If I comment the line 1398 of the classes/class-convert-plug.php, I can activate the plugin but the modules for the popup are not visible and it doesn’t work. I also checked files and folders permissions but nothing changed…I’m working with Avada from almost 5 years and this is the first time it’s happening something so wrong
Hello @mabel_coralba
I have just tested the latest version of Avada that is 7.12 with latest version of convert plus at this moment which is 3.6.1 and I see no fatal error on my end, so this seems to be a site specific issue for some reason, Convert plus is a bundled plugin and we also haven’t gotten any complaints regarding this so far from our customers.
Thanks
-Ammar
Is it possible to create a frontend Avada form that is connected to ACF Pro?
Hello @CreativeGamut
I am afraid that is not a possibility at the moment to do so at the moment, if you need any further assistance regarding this however, kindly open a support ticket and our team will help you.
Click Here to Get Avada Support
Thanks
-Ammar
How to add user IP user URL into Avada form?
Hello @tianxialuyalu
That is not a possibiity right now to get user’s IP address and also due to GDPR rules this may require a consent from user to do that.
Thanks
-Ammar
Hello, do these 2 demos https://avada.website/corporation/ & https://avada.website/virtual-assistant/ are Woocommerce compatible? I dont see a cart on anything.
Hello @geokir
Yes, all the prebuilt websites are WooCommerce compatible because all of them are built upon Avada itself, you can add WooCommerce shop to any of the prebuilt you want.
We will be happy for you to be a part of this amazing community!
Thanks
-Ammar
Hello,
It seems that the template is integrated with Google reCaptcha by default. Are you planning to add support for Cloudflare Turnstile? Reportedly, the usage limits for Google reCaptcha are set to change by the end of the year, while Cloudflare Turnstile currently has no such restrictions.
Hello @ckrzysieck
Currently that is not an option, however we are always listening to our customer’s feedback and suggestions and depending on how popular is this particular item, we may add it to our future releases.
Thanks
-Ammar
Is it a full Website Builder, or it’s only a theme for a website builder that I can add on another Website Builder.
Hello @Ankushjain3087
Avada is a full WordPress website builder, means you can create a website from scratch using it on WordPress hosted platform 
Thanks
-Ammar
Unfortunately, I can no longer access my Avada support account, so here is my question.
We need to remove the URL parameters but this instruction does not work, there is no “Hide URL Parameter” anywhere.
https://avada.com/documentation/how-to-fix-portfolioidxxx-url-showing-in-single-portfolio-item-urls/How can we disable this?
Hello @czeranski
You should be able to get in touch with our team regarding any issue specific to account here => https://avada.com/contact/#contact
Regarding this issue, we will need to check your setup and we suggest opening a support ticket with our team.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Surely you can tell me how I can deactivate this? You have instructions, but they are probably out of date.
Hello Czeranski
The feature is still available and works fine => https://cln.sh/kFzPZPL2
However, if you want more control over how the portfolio items load, I will suggest you to instead use our Post Card element and setup your own style of listing page, post cards comes with more control and freedom to setup your post types, more about this can be read here => https://avada.com/documentation/how-to-use-post-cards-in-avada/
Thanks
-Ammar
Best sales theme ever!!!
Thank you
Hi, i want to customize the author profile page (layout) on avada. where can i see detailed instructions on how to do it?
Hello @manhquan3081993
You can read our documentation and make use of Author Element in this case => https://avada.com/documentation/author-element/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I have two websites, one running the 7.11.15 version and another updated to 7.12.0. On the updated one, the filters for the “Post Cards” elements are no longer working. I only see the “All” label. No matter what I change, the filters are no longer working. Please investigate this!
Hello AAv_Multimedia
I have just checked and the filters are working fine for me => https://cln.sh/1tmNRLjp
Can you kindly make sure that you don’t have the number of posts to show set to a very limited value? if there are alot of posts in some categories, they won’t load all the category filters and number of posts will need to be increased.
We will need to take a closer look into this further so kindly do open a support ticket with our team if you still see the issue.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks for the quick reply! I tried everything, but it doesn’t work. I noticed that if I remove the post cards element completely and add it again freshly, the filters are being showed in the live editor, but when I view the page, they don’t show up. I cleared all custom CSS, cleared cache, tried 3 different browsers. It just won;t work after the update. Here’s a ss: https://i.imgur.com/ed8T0NR.png
Just an update, I inspected the code and it seems like the filter labels are there but are hidden. Any idea why? Here’s a screenshot: https://i.imgur.com/3TqkzBv.png
Hello @AAv_Multimedia
As I mentioned earlier, I am not able to replicate this on my end, to check why is this happening on your website, our team will need to take a closer look so kindly do open a support ticket following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar! I have found the issue. It seems like the filters are getting hidden if you set the layout of the post cards element as masonry. I set it as grid and now it works. Maybe this can be stated somewhere in the docs. Thanks!
Hello @AAv_Multimedia
Glad to hear your issue has been resolved, regarding the masonry layout, we will check this out further.
Thanks
-Ammar
