8616 comments found.
My support has expired 2 days back and now I am facing sudden issues on download certificate, how can I raise the ticket without renewing my support.
Hello there,
Thank you for the request.
No worries, I’m here to help. To assist you better, please provide more details about the issue you’re facing when trying to download the certificate. Let me know exactly what happens—are you seeing any error messages on the screen or in the browser console?
As a first step, make sure that your theme and all plugins are updated to their latest versions. If the issue persists after updating, try deactivating the child theme and any third-party plugins to check if there’s a conflict causing the problem.
It’s also helpful to enable WordPress debugging (`WP_DEBUG`)—this often reveals the exact error and helps identify what’s going wrong. Let me know what you find after going through these steps.
Even though your support has expired, we still want to make sure the core product is functioning correctly.
Best regards,
I am facing a critical issue with the certificate download functionality in the MasterStudy LMS Learning Management System Pro plugin.
Problem Details:
When users click the Download Certificate button (class: .masterstudy_preview_certificate), the following JavaScript error occurs in the browser console:
javascript Copy Edit generate-certificate.js:285 Uncaught TypeError: html2canvas is not a function As a result, the certificate PDF is not generated or downloaded.
The error happens because your plugin’s generate-certificate.js file tries to call html2canvas() before the html2canvas library is properly loaded.
Important: Even if I manually load html2canvas early, or enqueue it via WordPress hooks, the error still happens — because your plugin’s script calls html2canvas during page load without checking its availability.
Technical Analysis:
File: /wp-content/plugins/masterstudy-lms-learning-management-system-pro/assets/js/generate-certificate.js
Issue: Missing check for typeof html2canvas !== “undefined” before calling html2canvas().
Result: Plugin breaks PDF download functionality.
This used to work earlier, but is now broken after recent updates.
Suggested Solution:
Please update your generate-certificate.js file to:
Properly check if html2canvas is available before calling it.
Or delay the certificate generation logic until html2canvas is fully ready.
Example safe check:
javascript Copy Edit if (typeof html2canvas !== “undefined”) { html2canvas(...); } else { console.error(‘html2canvas is not ready yet.’); } Or delay calling the certificate generation code inside a DOMContentLoaded and html2canvas ready event.
Impact: This bug completely blocks users from downloading their certificates, affecting the user experience badly.
Request: Kindly prioritize fixing this issue and release an updated version of the plugin with corrected behavior.
Hello,
Thank you for providing the details of the issue.
I’ve checked on my end, and we’re not currently experiencing any known issues with certificate downloads. However, I noticed you didn’t mention whether your theme and plugins are fully updated. Please refer to the changelog here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/extra-materials/changelog and make sure everything is up to date.
Also, when did the issue first start? Have you tried disabling any third-party plugins to rule out potential conflicts? Please go through these steps as they often help resolve such problems.
If the issue persists after that, we’ll need to take a closer look at your website. Kindly fill out this form – https://themeforest.net/user/stylemixthemes and include a description of the issue — you can simply copy and paste your previous messages.
Please also include your WordPress admin login details so we can investigate and assist you further.
Best regards
Yes, All plugins and themes are up-to-date and I deactivated all the plugins but issue persist. Started facing this issue from first week of April. I have filled the form and submitted it. please check.
Hello,
Thank you for filling out the form. I hope all the necessary details and a clear description were included in your request.
Please note that we may need your permission to deactivate third-party plugins, as well as access to your WordPress admin and FTP credentials if required.
Our average response time is within 2 business days.
We appreciate your patience and understanding.
Thanks… Yes, all the details provided and you have have the permission to deactivate to test it.
Hello,
Thanks for informing us! We’ve received your request, and our agents will get back to you shortly.
Pathetic service, My comments from here have been deleted in which I had asked to resolve my certificate issue and then I was given then form to update to raise ticket and it will be resolved within 2 days but after 4 days I received below response from team ” James Collin (StylemixThemes) May 5, 2025, 11:20 GMT+5 Hi, Thank you for reaching out to us, and sorry for the delayed response. For any new requests, we recommend submitting a new ticket here for quicker assistance: https://support.stylemixthemes.com/tickets/new/ Regarding the issue you mentioned, it was resolved on our end about a week or two ago. Please update the MasterStudy LMS plugins to the latest version by following this guide: https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/how-to-update-masterstudy Let us know if you need any further assistance. Kind regards, James” even though I had mentioned everything in the ticket that plugins and theme are updated. What kind of services are these? My support is already expired. What should I do now?
Thanks for all the support.. Issue is resolved now and it was due to plugins were not updated at my end and there was not any popup regarding plugin updates as envato plugin now installed.
Hello,
You’re very welcome—I’m delighted to hear that the issue is resolved now! It’s great that updating the plugins fixed the problem. Thank you for letting me know, and I’m happy to have supported you through this.
Best regards,
hello i bought this theme few years ago , it had instructors courses on dashboard and a simple button to edit the course, on frontend, but i am using again this theme and a lot of things change , where is instructor courses to edit one , please. i cant found it
Hello there,
Thank you for the request.
In the Instructor front-end dashboard, you can view all your courses. Please hover over the Published button on any course card — this will reveal additional options. Click on Edit to proceed with editing the course.
You can refer to the screenshot for guidance: View Screenshot
Best regards,
Hello. How do I make a recurring payment?
Hello there,
Thank you for the request.
Yes, you can set up recurring payments in MasterStudy LMS using Paid Memberships Pro (PMPro). This integration allows you to create subscription-based access to your courses.
Please refer to the manual for more information : https://docs.stylemixthemes.com/masterstudy-theme-documentation/additional-features/masterstudy-theme-manual-membership-systemBest regards,
The sign up form isn’t working. When “Get Course” is clicked and ‘No Account-Sign Up’ is chosen, the sign up form appears with the fields (sorry, I can’t attach a pic):
enter email, enter username, enter password, repeat password, enter name, enter last name, blank field with no label
After filling out form and clicking Sign Up, nothing happens. Obviously, this is a big problem. As for the sign up form, it doesn’t match any forms in the form editor. I would like to edit it.
Any help would be appreciated. I’m trying to launch my first course and there’s no way I can until this is sorted. Thank you.
I noticed this changes when my store is in Live mode. Before it was set to ‘Coming Soon’ in Woo Commerce. Could that be the issue? In Live mode, when ‘Get Course’ is clicked, you’re taken to the cart rather than a pop up with sign in/create acct info.
Hello,
Thank you for reaching out. We’re sorry to hear you’re experiencing issues with the sign-up form.
As a first troubleshooting step, please ensure that your theme and all related plugins are updated to their latest versions.
Once everything is updated, we recommend resaving your permalinks by navigating to Settings > Permalinks and clicking Save Changes (ensure the structure is set to Post name). This action refreshes the permalink structure and may help resolve issues such as the blank field with no label.
Additionally, regarding the ‘No Account – Sign Up’ option, could you kindly clarify what you’re seeing? Normally, users must be signed in to enroll in a course, so we’d like to better understand how this flow is being triggered on your end.
Please let us know how it goes or if you need further assistance—we’re happy to help!
Best regards
I get the error: “Error calling GET https://www.udemy.com/api-2.0/courses/?search=WordPress&page_size=50: (403)”. I checked the Udemy API key and it is working fine. Please fix it.
Hello there,
Thank you for the request.
Apologies for the inconvenience. The issue was caused by recent changes on Udemy’s side. It has already been fixed, and course import has been tested successfully. However, reviews, ratings, and some other details are not coming through properly via the new API, which is causing delays in the release.
We’re continuing to work on it. Although the release was planned for Monday, some parts require cooperation with Udemy, and we’re currently waiting for their response.
Please allow us some more time, and keep an eye on the changelog for updates.
Best regards
hi, it’s been 2 weeks and you still haven’t fixed it. This is disrupting my work. when do you think it will be done?
Hello there,
Thank you for the request.
We fully understand your concern and want to assure you that our team is actively working to resolve the issue related to Udemy integration. We sincerely appreciate your patience and recommend keeping an eye on the changelog for the latest updates regarding this matter.
Please rest assured that we will notify you promptly once the issue has been completely resolved.
Best regards,
What can I do LMS course builder not loading
See Link https://prnt.sc/hZkL8rDTAGbBHello,
Please make sure that your theme and plugins are updated to their latest versions. Once updated, kindly resave the permalinks.
It ensures that the URL structure is correctly recognized by the system, which can resolve potential issues with page or post links not working as expected. Sometimes, when themes or plugins are updated, they may alter or add new functionality that impacts how URLs are handled. Resaving the permalinks refreshes this structure, helping to avoid errors or broken links.
If the issue persists, try troubleshooting by deactivating any third-party plugins, including any caching plugins, to identify the cause.
Let us know how it goes!
Done but still not working
Permalink https://prnt.sc/4LbydO9EC_7N console error https://prnt.sc/s6J84exLk1SRHello there,
Thank you for the update and for sharing screenshots.
Resaving permalinks should usually help resolve a 403 error in certain cases because the error typically means “Forbidden,” indicating that the server is refusing to fulfill your request.
When the permalink is updated, WordPress stores URL rewrite rules in the database. If something goes wrong with the structure or rules, resaving permalinks can regenerate these settings, which might fix issues with accessing certain pages.
If you are still encountering this error, please fill out the form and provide your website credentials. We will investigate the issue more closely and assist you further » https://themeforest.net/user/stylemixthemes
Here are some common reasons for this error and how you can address them:
Permissions Issue: The server may not have the proper permissions set for your user or IP address. Ensure that the permissions for the file or directory you’re trying to access are correct (usually 755 for directories, 644 for files in most cases).
IP Blocking: If you’re being blocked due to your IP address, the server might be set to block certain IP ranges or individual addresses. Check if your IP is on a blacklist, and if so, contact the server admin to remove it.
Authentication Required: The resource you’re trying to access might require proper authentication (like a username/password or API token). Make sure you’re authorized to access the resource.
Misconfigured .htaccess File: If you’re on an Apache server, the .htaccess file might have a misconfiguration causing this error. Check the file for rules that could be causing a block (e.g., Deny from all rules).
Web Application Firewall (WAF): A firewall or security plugin (like Wordfence for WordPress) could be blocking the request. Check any security plugins or server-level firewalls that could be causing the issue.
Server Misconfiguration: The server configuration might be blocking access based on certain headers, user-agents, or request methods. Check the server logs to see if there’s more specific information.
If you have access to the server logs or error logs, they can provide additional details on why the request was blocked.
Best regards,
When I purchased your product, all the plugins were available, for example, the Google sign-in plugin. However, I was surprised by updates from your side, which is great, but the unpleasant surprise is that some of the plugins I had are now under the ‘Plus’ package, and thus have been blocked for me. Is this correct? If the ‘Plus’ package was necessary, there should have been entirely new plugins added, not the removal of what was previously available. This seems somewhat unprofessional, and it makes me hesitant to recommend the product to others. Could you please clarify this issue? Thank you.
Also, I have a translation problem where some terms I couldn’t find in the theme files or plugin files. How can I resolve this issue? Thank you.
Hello there,
Thank you for the request.
The Social Login add-on was introduced on February 29, 2024, as part of the MS LMS Pro Plus package. Initially, it was not included in the MS LMS theme, MS LMS free, and Pro plugins.
If you’re considering purchasing MS LMS Pro Plus, there are currently some great discounts available, this is a good opportunity – https://stylemixthemes.com/wordpress-lms-plugin/
Regarding translation, I assume you’re using Loco Translate. Please make sure to sync the language files for both the theme and the plugins. This will ensure that any missing strings from the theme are properly added. Please refer to manual for step by step guide – https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-translate/translation-preparation#update-masterstudy-theme-translate-file
Best regards,
Hi. I want to buy this theme but I have few quarries can I talk with any support engineer who can set a session with me.
Thank you
Hello there,
Thank you for your interest in our theme! You can book a call with our support team by using the link here: https://calendly.com/cs-team-stylemixthemes
Best regards,
I have a problem: when adding the price before discount and the price after discount, only one price appears on the course page. Also, the course price for institutions does not appear.
Hello
Thank you for reaching out.
Unexpected issues can sometimes occur if any components are outdated. To start, please ensure that your theme and all bundled plugins are up to date. Once you’ve done that, let us know, and we’ll be more than happy to assist you further and get this resolved.
Thank you for your patience!
I updated to the latest version and removed the unnecessary plugins, but nothing has changed.
Hello there,
Thank you for the request.
Sorry the troubleshooting steps didn’t help. Please fill out the form – » https://themeforest.net/user/stylemixthemes and provide access to your staging website so we can check and assist further.
Best regards,
Can I use MS LMS without woocommerce as I dont want to sell courses online. I just want the LMS for our existing students.
Hello there,
Thank you for the request.
Yes, you can absolutely use MS LMS without WooCommerce. You can manually enroll students in courses or make the courses free for them. WooCommerce is primarily for providing additional payment options
Best regards,
Hi, few pre-sale questions: (1) MasterStudy LMS Pro version is included with this theme or not? Will that include a lifetime update also? Or do we have to buy the LMS separately? (2) In Quiz section explanation part is also available? For example, when a student is in practice mode, once s/he clicks on a particular answer, and then click for check answer, the right answer would be highlighted, and the explanation of the right answer would also come. (3) In test/exam can we have practice mode (without time limit) and exam mode (with time limit)? (4) Is it mobile responsive? Can a student attend courses on a mobile device?
Please answer to the above question. Meantime when I checked your sandbox demo, I found that the explanation is not given below the answer but on an exclamation sign. https://prnt.sc/SwJHLPRf0pKB Can we show the explanation separately below the answers? So that the students will learn what right or wrong they did?
Hello there,
Thank you for your pre-sale questions.
MasterStudy LMS Pro is included with the theme, both the free and Pro versions. The theme comes with lifetime updates for a one-time payment.
We also have a separate plugin, MS LMS Pro Plus, which includes all premium addons, and future addons will be added to this version. You can find the pricing plans here – https://stylemixthemes.com/wordpress-lms-plugin
In the Quiz section, you can set a quiz duration, so it will count the time. If you prefer, you can leave the time field empty, and the time will not be counted.
Additionally, you can choose to show the correct answers after the quiz is submitted. While hovering over the exclamation mark will show the explanation of the correct answer, unfortunately, there isn’t an option to display the explanation separately.
For the test/exam, you cannot have both practice mode (without a time limit) and exam mode (with a time limit) in the same quiz. However, you can set up two separate quizzes—one with a time limit and the other without.
Yes, the theme is mobile responsive, so students can definitely attend courses on mobile devices.
I hope this helps! If you need further assistance, feel free to reach out.
Best regards
I also recommend checking the quiz and questions section in the documentation to explore all the features: https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/questions#how-to-create-a-new-question
Thanks for the reply. Actually, our intention is majorly to conduct exam preparation in which students should see the ‘explanation’ after the test (either after each question answering or after the entire test). When I checked other LMS (LP and TutorLMS) they show this explanation separately in a box. But considering less plugins and budget we are intent to go with MasterStudy. Can you consider this in future plugin update? or is the any other way to show the explanation in a separate box?
Hello,
Thank you for the detailed explanation! I completely understand that showing the description separately in a box after the quiz would be a better approach, especially for exam preparation. While I can’t provide an exact timeline for when this feature might be added to MasterStudy, I can suggest a workaround in the meantime.
You can add a lesson right after the quiz, where the course gets unlocked once the quiz is completed. In this lesson, you can include the answers’ explanations.
MasterStudy LMS offers the Prerequisites Addon, which allows you to set requirements for course enrollment. With this addon, you can configure courses or lessons that must be completed before a student can access subsequent content.
Read more about Prerequisites Addon here – https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-prerequisites
I hope this helps, and we will certainly keep your suggestion in mind for future updates!
Let me know if you need any assistance setting this up.
Best regards,
udemy importer not working showing this error “Error calling GET https://www.udemy.com/api-2.0/courses/?search=WordPress&page_size=50: (403)
Hello
The Udemy Importer is showing a 403 error, which usually indicates an authentication issue, API restrictions, or changes on Udemy’s end.
Possible Solutions:
Check API Key & Authentication: Ensure your Udemy API key or credentials are correct and up to date.
Verify API Access: Udemy may have restricted access to their API, check their latest documentation for any changes.
Check for Updates: Make sure your MasterStudy theme and plugins are updated to the latest versions.
Server Restrictions: Your hosting provider may have firewall rules blocking the request try testing on a different server or contact your host.
Please try and let us know the results
Best regards
your plugin problem i check localy, recently 1 week your plugin not work this was the problem “udemy import not working SSL certificate problem: unable to get local issuer certificate”
you say thats my server side problem now you say the same please fix your plugin first
Hello there,
Thank you for your patience. The issue has been confirmed, and we’ve realigned our resources and priorities to address it immediately. Our development team is fully focused on delivering a working solution.
The developers have committed to having the fix ready by Monday, and we’re confident in their assessment. Please rest assured, we are doing everything we can to resolve this as quickly as possible. You can follow our progress via the changelog here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/extra-materials/changelog
Best regards,
now second time your plugin doing the problems and lost my revenues
Please rest assured, we are doing everything we can to resolve this as quickly as possible. We understand how important this is for you, and we’re committed to getting it sorted. Thank you for your patience and understanding!
ok
You said you’d fix the plugin on Monday, but it’s Tuesday now and it’s still not fixed
Hello there,
Sorry for the inconvenience. It has already been fixed, and course import has been tested successfully. However, some details like reviews, ratings, and a few other elements are still not being fully retrieved from the new API, which is causing a delay in the release.
We are continuing to work on it. Although we had planned to release it on Monday, we now need to cooperate with Udemy and wait for their response.
Please allow us some more time, and follow the changelog for updates.
Best regards
still not working
Hello,
Thank you for your patience. The fix for the Udemy issue has not been released yet, but it is in the works.
We kindly ask for your continued patience, and please keep an eye on the changelog for updates. We’ll make sure to notify you as soon as it’s resolved.
Thanks again!
when you fix this
Hello
We understand your concern and are actively working on resolving the Udemy-related issue. We kindly ask for your continued patience, and please keep an eye on the changelog for updates. We appreciate your patience during this time and recommend monitoring the changelog for the latest updates.
Rest assured, we’ll inform you as soon as the issue is fully resolved.
Best regards,
Can you make a correction? I’m implementing MasterStudy for a client, but the courses purchased by students aren’t showing, and I’ve detected the problem in the code. File: “masterstudy-lms-learning-management-system/_core/lms/classes/user.php” Line 746: $pp = get_option( ‘posts_per_page’ ); Error: Should be a number, but it’s receiving “bool(false)”, generating a division by zero error in row 774. $response[‘pages’] = ceil( $total / $pp ); Regards.
Hello there,
Thank you for the request.
Thank you for providing such detailed feedback! Could you specify which payment option was used to purchase the courses?
Please note that if it was an offline payment, the administrator needs to manually grant access to students after approving the payment.
Best regards,
Hello. It was indeed an offline payment, but it was successfully accepted manually. For now, I’ve replaced ”$pp = get_option( ‘posts_per_page’ );” with ”$pp = 4;” and fixed the problem. They now display correctly. I understand that with an update this will disappear, but I’ll be on the lookout when that happens, in case the problem persists.
Another error I found with the certificate issuance. Missing: ”/masterstudy-lms-learning-management-system-pro/assets/js/certificate-builder/google-fonts.json” Error function: “html2canvas is not defined”, this resolve with child in functions.php: function enqueue_html2canvas_script() { wp_enqueue_script(‘html2canvas’, ‘https://cdnjs.cloudflare.com/ajax/libs/html2canvas/1.4.1/html2canvas.min.js', array(), null, true); } add_action(‘wp_enqueue_scripts’, ‘enqueue_html2canvas_script’);
greetings.
Hello,
Thank you for providing all the details. I have forwarded your message to the development team and will update you once I receive a response.
In the meantime, I recommend making any changes in the child theme.
Best regards
Hello again,
Thank you for your detailed feedback, and we really appreciate your proactive approach.
I’ve received a response from our development team. For the Posts Per Page issue, please set the value directly in the Settings > General menu. We will take care of the other parts and work on fixing them.
Thank you again for your patience and for bringing these issues to our attention. If you have any further questions or concerns, please don’t hesitate to reach out!
Best regards,
Values in Settings > Curses, (not general menu). The values are entered correctly. In the latest update, the problem persists. I hope it gets fixed at some point.
Hello,
Thank you for your message. I want to assure you that it will be fixed in an future updates. Please keep an eye on the changelog for the latest updates and details regarding this fix.
We appreciate your patience!
Is it possible to have a company website, which includes all the pages with another theme, and then include this LMS plugin with all the courses with its own unique theme from the demo?
Hello there,
Thank you for the request.
Yes, you can do that! I recommend purchasing the MasterStudy LMS Pro plugin, as it will ensure that only course pages are generated using MS LMS. This way, you’ll have the flexibility to use a different theme while still benefiting from the LMS features.
Best regards,
Hi! I’m trying to use WooCommerce, but the courses don’t appear in the product list even after recreating product tables. I followed your instructions entirely, but it didn’t work. Do you have any tips or directions?
Hello there,
Thank you for the request.
Your courses will not appear in the WooCommerce list, but they can still be purchased using WooCheckout. Please don’t worry—this is the intended behavior.
Kindly check your settings using this manual:
WooCommerce LMS Integration Guide
If you still face any issues, please create a support ticket here:
Best regards,
Sirs, I’ve bought over 100 items here at Envato but never got such a vague answer to my inquiries. It seems this is just an automatic answer, and everyone is a kind of newbie unable to read a manual.
I’ve followed your documentation and did everything as stated there. However, the WooCommerce checkout isn’t working. Nothing related to WooCommerce integration works.
I opened a ticket last Friday, and your answer was “Can you explain what isn’t working?” You answered with an answer.
I can’t be any clearer than that: woocommerce integration is not working, although I’ve followed all steps in your documentation. Please ask your support staff to log in to my installation using the login data in the support ticket opened and check. I also sent the FTP details, so you have all the necessary access data to fix this issue.
Thank you very much.
Dear Claudio,
I have reviewed your request (#90079). Simply stating that the WooCommerce integration “does not work” doesn’t provide enough details for us to fully understand the issue. That’s why our agent asked for more information to better diagnose the problem and offer an effective solution.
To clarify, courses are not meant to be duplicated in the WooCommerce product section, that is the intended functionality. However, regarding the issue where students are unable to make purchases, we will investigate further.
Please allow us some time to check this. Your patience and understanding are greatly appreciated.
Best regards,
One of the latest updates has the following bug. When your course has expired you buy it again and complete the whole process, still, you are not able to enter its content – it says again that you need to buy it first.
Hello there
Can you confirm please, as a student, after repurchasing a course, you’re unable to enroll again, is that correct? I haven’t encountered the same issue on my end. Could you try resaving the permalinks and checking again? Also, please ensure that all your plugins are updated to the latest versions.
Let us know if this helps, we’re more than happy to assist further!
Thank you for the answer. The role is not a student, but an administrator in this case. I tried with permalinks – it didn’t work. All plugins are updated.
Hello,
Sorry, I didn’t quite understand why the administrator is purchasing the course. Could you briefly explain the case and the steps to follow? I just want to make sure I’m checking the same thing on my end.
Thank you.
The administrator also needs to access some of our courses, and previously it was working fine, he was able to buy a course and after the course expiration, he was able to buy it again. Some of the courses he bought before have expired and he wanted to buy them again but he wasn’t able to do it. When he buys it and the purchase process is completed he only sees that his course is expired and he cannot access it – it doesn’t recognize that it was freshly bought.
Hello there,
Apologies for the delay and thank you for sharing the detailed information. Please double-check your theme and plugin versions to ensure you’re using the latest updates. Here’s the changelog link for reference – https://docs.stylemixthemes.com/masterstudy-theme-documentation/extra-materials/changelog
If the issue persists, kindly fill out this form – https://themeforest.net/user/stylemixthemes and let me know once it’s done, we’re ready to troubleshoot.
Best regards,
After the last update, the link to download the certificate is not working. The hyperlink is correctly configured to / postname /, and the certificate page is as well. Could you help me?
Problem Solved.
Hello there,
We’re glad to hear that! Let us know if you have any other questions.
Have a good day!
How to add manually number of enroll student for a course. just to change the number
Hello there,
Thank you for the request.
You can update the number of current students by navigating to Courses, selecting the course, and editing it with the Course Builder. Go to Main > Current Students to make the changes.
Please refer to the screenshot: https://www.awesomescreenshot.com/image/53615786?key=7bb120dffab7e2dfb0b4c50288a0881b
Best regards
Hello , I have purchase this theme instaled to my hosting . www.bpsbd.net. But unfortunetly the course builder edid option not working but asking for user name and password. Please how to solve this issue, let me know
I did not creat any user name and password for course create or edit option . So please help me
Its very urgent to resolve
Hello,
Thank you for your request.
Please resave the permalinks and ensure “Post name” is selected. Simply resaving should help resolve the issue.
Resaving permalinks in WordPress helps because it flushes the rewrite rules, which are stored in the database. Sometimes, these rules can become outdated or corrupted due to theme/plugin changes. Resaving forces WordPress to regenerate them, fixing issues like broken links or 404 errors.
Please give it a try
Best regards
Thanks ,Problem Solved
Another query-How can i edit home front page taxonomy categories name ?
Hello there,
Thank you for the request.
You can edit it from the WordPress dashboard by going to Courses > Categories. Then, edit the front page using Elementor or WPBakery and select the category you want to display.
If you have any other questions, feel free to reach out anytime via > https://support.stylemixthemes.com/tickets/new
Have a good day!
How can i edit front page all text and image ?
How can i edit category name in the front page category label
Please share vodeo for how we can use theme edit , change image
Hello,
Thank you for reaching out.
Please note that you have support access and should submit your request by creating a support ticket here: https://support.stylemixthemes.com/tickets/new
When submitting your ticket, kindly provide detailed information, including which part of the site and which page you are editing, as well as the demo and page builder you are using. This will help us assist you more effectively.
Have a great day!
Hi friends, how can I deactivate a theme if the domain the site was on no longer exists?
Hello there,
Thank you for your request!
Please fill out the form – https://themeforest.net/user/stylemixthemes
and provide your email and purchase code, and we’ll assist you with resetting the license. However, kindly remember to keep it safe in the future, as license resets are limited, and you may need to purchase a new one if exceeded.
Wishing you a wonderful day!
Thank you for the quick reply. The link https://themeforest.net/user/stylemixthemes is not clear to me. Maybe you can advise something else. Tell me more about the limitations of using the license. I have already bought two from you. And I need to change the domains.
Hello there,
Each license can be used on two domains, one for staging and one for a live website. The license can be deactivated from the theme dashboard. However, since your domain no longer exists, you won’t be able to access the dashboard to deactivate it.
In this case, we can try resetting it from our end. To do this, we need your email address or purchase details to locate your license. However, please do not share personal information in the comments section, as it is publicly visible.
Instead, please visit this page > https://themeforest.net/user/stylemixthemes > scroll down to find the contact form, fill it out, and submit a request to reset your license.
We’ll be happy to assist you.
Best regards
