16511 comments found.
Hi
Before I order this theme, I need to know… Did the theme support PHP 8.4.x
Hi,
Unfortunately, no. The theme doesn’t support PHP 8.4.x—and it doesn’t even support WordPress itself properly.
Hi. answer to the ticket please. Demo import doesn`t work
Hi,
Your ticket has been answered by my colleague, please check.
Best regards,
Hi, How do I remove the space below the footer? Thank you
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Cuando creo en Layout Builder un Simple product o archive products, intento importarme una plantilla de las que se me dibujan en elementor de Jupiter, pero no hace nada. Me muestra las plantillas, pero no las importa.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Demos are not visible on your site. Please check and confirm.
Hello digicompanions, and thank you for your comment. We’re currently experiencing a technical issue affecting the demo visibility, and our team is actively working to resolve it. We appreciate your patience and will update you as soon as it’s fixed.
Hello again, the issue is fixed. Please check again.
Hello! I purchased the latest version and I would like to know if you guys have a guide to migrate from Jupiter 6 to X. I already tried just installing it as a second theme and activating but it breaks a lot of things like menu and page elements. Thank you in advance!
Hi, Yes, please create a support ticket so my colleagues can guide you.
You can access the link here: https://my.artbees.net/support/.
Best regards,
The URL doesn’t work for me.
Please try again. The problem is solved.
Thanks. I opened the ticket over there. Waiting for a reply. Thank you for your help.
There’s lifetime free updates for the theme, right? And it says that Sellkit plugin is included. Are there lifetime free updates too for that plugin?
Yes and Yes! 
Hi Friends, please help us with the ticket #6364 ! Regards
Hi, Your ticket has been answered, please check.
Best regards,
Thanks !
Is there a problem with your server? The performance on artbees.net is extremely slow, and the activation process cannot complete because the server takes too long to respond and eventually times out
Hi, Thank you for letting us know that the problem has been resolved and the site is now working fine.
Best regards,
Hi, does your theme support WordPress Multisite plugin? Thanks.
Hi, Yes, The Jupiter X theme is fully compatible with WordPress Multisite. You can use it across multiple sites within a single WordPress Multisite network.
Bests
When will WPBakery (Modified) version 8.4.1 be available for Jupiter 6.x?
Hi,
The next version of this plugin will be released in approximately two weeks.
Best regards,
great thank you
Are we still on track for a release sometime next week?
New version has been released.
We’ve been using the Jupiter theme for over 10 years, and it’s been consistently excellent. It’s flexible, powerful, and packed with features. Whenever we’ve encountered a technical issue, the support team has handled it quickly and effectively. Definitely a solid choice for any web project. Huge thanks to the team for their continued quality and dedication!
Thank you for your kind words and loyalty over the years! We’re thrilled Jupiter has been a reliable choice for you, and we’re always here to support your projects.
Cheers,
Hello, We are using Jupiterx I see there some rich snippet that are obsolete For example ‘itemtype’ => ‘http://schema.org/WPFooter', in file footer-partial.php or ‘itemtype’ => ‘http://schema.org/WPHeader',
Is there a way to diable these snippets ? Thanks
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
This is my favorite WordPress theme, powered by great plugins like Elementor, Revolution Slider, and Crocoblock JetPlugins. You can create anything with it.
Hi, Thank you so much for your valuable feedback.
I have been using this theme since I started my career in Web Design with Worpress, Jupiter theme has been easy to use, good templates collections and best of all super quick support
Hi, Thank you so much for your valuable feedback, which helps keep us motivated.
Hello, I am still using the legacy Jupiter theme with the WPBakery Page Builder (Modified Version) plugin. The latest version 8.3 is not available in Envato or in your site’s downloads. When might that be available? Also, can the regular version of WPBakery be installed instead?
Hi,
The latest version after changes by the technical team will be available in the downloads section at https://my.artbees.net/, you just need to use the modified version.
Hi, I have an issue regarding the mobile menu. We’re using a black header, and the hamburger icon is black and therefore not visible. I’ve tried using a custom white icon but it doesn’t display. How do we fix this? (submitted a ticket via my artbees account, but it is not letting me link my Juptier X license to my account, so it’s via an old theme)
Hi,
I’ve checked your ticket, and my colleague is currently reviewing it. They’ll get back to you as soon as possible.
Thanks so much for your patience and understanding.
Hi, got my theme recently and got this on WC status upon installation:
jupiterx/lib/templates/woocommerce/single-product/meta.php version 3.0.0 is out of date. The core version is 9.7.0
Checked the files and in fact each file is different (using child theme so I checked in the theme’s folder). Tried replacing the code directly there but it didn’t fix some glitches I have with some WC elementor modules. Should I wait for you to provide another update on this file? Or can you provide me the updated code?
BTW, downloaded and installed the .9 version from Envato a couple days ago, today I got the update notification for v4.8.10 but it’s giving me this timeout:
Update failed: Download failed. cURL error 28: Connection timed out after 10002 milliseconds
Something similar happened when trying to install the core plugin originally, had to install it manually. Guess I got a buggy version?
Hi,
This has not been reported yet,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Hi! Is there any way to show a lot of people bios on Jupiter X? I want to be able to search for people via category and such, then display a bio page of the person. And also show people in a grid from a category. Is there anything Jupiter X that would allow me to set up such?
Hi,
Jupiter X is a flexible theme, and you can definitely set up something like that. While it doesn’t have a built-in “people directory” feature out of the box, you can achieve this with a combination of plugins and Jupiter X’s powerful customization options.
Best regards,
⭐⭐⭐⭐⭐ Outstanding Theme & Exceptional Support!
I’ve been using the Jupiter theme for a while now, and I must say it’s one of the best WordPress themes I’ve worked with. The design is sleek, flexible, and highly customizable, making it perfect for any type of website. The performance is top-notch, and the vast selection of templates makes creating a professional-looking site effortless.
But what truly sets Artbees apart is their amazing support team! Every time I’ve had a question or needed assistance, they’ve been incredibly responsive, knowledgeable, and eager to help. Their dedication to customer satisfaction is truly commendable.
If you’re looking for a powerful, well-designed, and well-supported theme, Jupiter is the way to go!
Thank you so much for your kind words and for being a valued part of the Jupiter community! We’re thrilled to hear you’re loving the theme’s design, flexibility, and performance, it’s what we strive for!
And a huge shoutout to our support team! They work tirelessly to ensure everyone has a smooth experience, so your praise means the world to them.
If you ever need anything else, we’re here for you.
Keep creating amazing websites with Jupiter!
Warm regards,
