4018 comments found.
Will you be adding any of the following social media icons?
Patreon (Top social media bar and sidebar)
BlueSky (main sidebar seems to be missing)
Ko-Fi
Senja (top social media bar and sidebar)
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello Developers, Do not you have any plan to release more Gaming Layouts? I Know old onces but Can we Get more, with more gaming function ? Thank you
Hi,
Thank you for your suggestion — we appreciate your feedback. However, we’ve noticed that you’ve submitted the same request multiple times. Please understand that we’re aware of the suggestion and will consider it for future updates.
That said, we’ve recently added two new game-related demos and aim to maintain a balanced range of demos to serve all our customers’ needs. While we can’t promise a specific timeline or guarantee implementation, your input has been noted.
We kindly ask that you refrain from repeating the same request to avoid it being considered spam. Thanks again for your understanding and support.
Best Regards,
PenciDesign
Greetings, this is a pre-sale question. I am looking for Paywall feature, in which the user will have access to 30 articles per month for free, further the user will pay a certain amount for certain number of articles, and more for more articles per month. Is it possible. Thanks in advance.
Hi,
Thank you for your interest in our theme.
Unfortunately, our Paywall plugin doesn’t support this feature at the moment. However, we appreciate your feedback and will consider adding it in a future update.
Best Regards,
PenciDesign
Hi. Thanks fir your quick response. Just one more thing please. Can you advise hour your built in paywal works. I mean how to make money with it.
Hi,
Our Paywall plugin will lock part or all of the post, requiring users to pay per article or via a subscription plan (as you configure) in order to continue reading/unlock the content. You can enable this feature for individual posts or for specific categories.
Best Regards,
PenciDesign
Thanks for your reply.
Hello, I have this template associated with a domain, but I’ve deleted that domain. I’d like to use this template on another domain. Is that possible? It would only be active on one domain, but it won’t let me.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
My problem has been solved!
Thanks for the enthusiastic and quick support from the PenciDesign team! Great product and the support is also great!
Recommended to buy and use if you are interested in: Soledad – Multipurpose, Newspaper, Blog & WooCommerce WordPress Theme
Best regards,
Hi,
Would you mind if help us check for this Demo: https://soledaddemo.pencidesign.net/soledad-personal-skincare-blog-and-shop/
Currently, importing according to this model is very difficult. Either it cannot be imported or if it can be imported, the downloaded Demo content is not enough and the menu system is very messy!
From yesterday until now, accessing the above Demo Link to view on the web browser is also very slow and difficult!
Meanwhile, we tried importing other Demo models and it was completely normal and 100% complete.
We hope to receive your attention, check and fix it soon!
Sincerely
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thanks! Please unblock the IP (IP information I sent to: https://themeforest.net/user/pencidesign). That is the IP yesterday I tried many times to Import the template https://soledaddemo.pencidesign.net/soledad-personal-skincare-blog-and-shop/ from this IP but failed so I sent a Ticket asking for your support. Best regards,
Hi there!
I noticed a problem with the light and dark mode system. When it’s ON, the initial css page load is messy. One need to click and toggle on and off the dark/light mode switch to display the page styles properly. I tried excluding the main.css and style.css from optimisation and lazyload, but no solution.
How can one fix this? Thanks.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, great work with this template,
Do you have any kind of sandbox so we can try the theme’s admin before buying ?
Thanks a lot !
Hi,
Thank you for loving our theme.
Unfortunately, we don’t offer a sandbox or trial option before purchase at this time.
We hope for your understanding, and if you have any specific questions or need clarification about the theme’s features, feel free to reach out – we’re happy to assist.
Best Regards,
PenciDesign
How do I revoke licenses for sites that I’ve lost access to?
Hi,
Thank you for purchasing our theme.
With the licenses issues – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, How to disable Soledad OG meta tags for social media ? Kind regards
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello,
I recently purchased the Soledad theme and have a question regarding its customization. I’m trying to edit the main page, but I can’t find an option to do so.
Could you please let me know if editing the main page requires the Elementor Pro version?
Thank you for your support!
Best regards,
Hi,
Thank you for purchasing our theme.
You don’t need the Elementor Pro version to edit any demo from our theme – the free version is sufficient for all features.
Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket) and include your website URL. Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Hi team
Because i do not see on Software Version the 6.8 version, is safe to update?
Thank you.
Hi,
Yes, our theme is fully compatible with the latest version of WordPress. Please ensure you’re also using the latest version of the Soledad theme.
Best Regards,
PenciDesign
Sorry for the delay in responding! Thank you for your previous response! There is a possibility of changing the number of words in “Latest Posts”, in the Viral theme, on the home page in Featured Categories. I can’t find it.
Hi,
With more questions, please renew the support then create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Ok… Tks
Please help reset my license code. I can’t send messages on the support site.
Hi,
If you are unable to create a new ticket, please send us an email through our contact form. Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I want to deactivate the licence from my expired domain to have the apility to register it to new
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi before i go to far i own a copy of soledad havnt used yet can you give me a link to what it looks like using bbress plugin as a community page?
Hi,
Thank you for purchasing our theme.
You can check it out on this demo.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, great theme and got some questions for you.
Can we place the Penci Finance Plugin anywhere we want on our homepage?
Where does the Finance plugin pull data from? What happens as the number of visitors to the site increases; No more data pull or maybe not loading widget Is crypto data displayed in real time? What is the delay in stock and index prices?
Your demo pages (https://soledaddemo.pencidesign.net/soledad-finance-news-3/) have separate widgets named such as StockStory, Most Active Stocks. Can we create as many widgets as we want and display any stock or crypto we want in them?
Hi,
Thank you for your interest in our theme.
1/ Yes, of course – you can place the Penci Finance widgets anywhere you’d like on your site.
2/ The data is pulled from Yahoo Finance and CoinGecko. We use caching to ensure your website doesn’t pull fresh data on every single visit. By default, the caching time is 60 seconds, meaning the data will refresh every 60 seconds.
3/ Yes, you can absolutely do that. We support all stocks and cryptocurrencies provided by Yahoo Finance and CoinGecko.
Best Regards,
PenciDesign
Hello, I have a question. I bought Soledad a while ago, but the project didn’t move forward. Last month, we started a new project, but everything I try to install from Penci gives an error — like Text to Speech, Pay Writer.
Also, “The Filter needs update” keeps appearing. I do the update, but it still shows as needing an update. And this feature doesn’t appear in Elementor either.
I’ve already deactivated the plugins, but the errors persist.
When I couldn’t update the Filter, I enabled WP_DEBUG_DISPLAY, and several errors showed up.
- My question is: Is there an obvious fix that you could help me with through a quick tip? OR If I purchase support, will you fix these issues for me?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi,
I am about to purchase the Soledad theme and wanted to know if I can use it for more than 1 website. I am purchasing it to refresh one of my websites but after going through it, I may want to use it for 2 of my other websites as well. I don’t see anywhere where it is limited but I just wanted to make sure.
Thanks.
Hi,
Thank you for your interest in our theme.
With one regular license, you can only use the theme for a single website. If you want to use the theme on three websites, you’ll need to purchase three separate regular licenses – one for each site. This is the license policy that applies to all WordPress themes on the Envato Market. We hope you understand and appreciate your support!
Best Regards,
PenciDesign
Hi,
Thank you for getting back to me. I totally understand and if it is as great as I expect it to be, I will be purchasing two more licenses : ) Thank you so much!
Great 
Thank you so much! After purchasing our theme, if you have any questions, feel free to drop us a line on our support forum – our developers will be happy to assist you.
Best Regards,
PenciDesign
Every time i want to change the logo on the header builder for my website, its only loading but its not applying the logo on it. The logo is totaly normal png format and 600×100 px . BIG BUG !!!
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
