23152 comments found.
I have a couple of questions regarding the licensing of the Porto theme:
1. I intend to create two identical websites, each with its own domain. Would this setup require two separate licenses, or is there a way to manage this under a single license?
2. If two licenses are required, may I kindly ask if there are any discounts available for purchasing multiple licenses, and if it would be possible to request support for just one of the domains?
Hello, @kiritoasuna93,
Thank you for your interest in the Porto WordPress theme!
Yes, if you plan to use the theme on two different domains, you will need to purchase two separate licenses.
Unfortunately, we are not offering any discounts at the moment. Licensing and support purchases are managed according to Envato’s policy, so for any further questions regarding purchases, we recommend reaching out to Envato directly.
Regards, P-THEMES.
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Hi Porto,
URGENT !!!
After update last version 7.5 my images (home, categories) got overdimensioned and not as a grid.
Please help.
I opened a ticket but any solution please ? By the time the web is not visualizing correctly.
Hello, @Joaquim_,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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ok I have open a ticket
approx when you think support can check this issue ?
Hello, @Joaquim_,
Could you please share your open support ticket number here? I’ll ask the team to review it as soon as possible and provide a response to your ticket.
Typically, support tickets are addressed within 24 hours, excluding weekends.
Regards, P-THEMES.
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Hi Porto, Sorry now I saw this message now. I arranged disconnecting the wp-Rocket. I don’t know if there is any miss syncronization with Porto. Or if you have any news. I still have deactivated wp-Rocket.
Now is working fine and ok visualization of images.
Hello, @Joaquim_,
Thanks for the update! Great to hear that the site is working fine now and the images are displaying correctly.
Disabling WP Rocket might have resolved a caching or synchronization issue. We’ll double-check if there’s any remaining conflict or desync with Porto just to be sure.
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Hey why can’t I find Header or Single Product page of Shop 53 in Porto Studio for download? I have Shop up and running and wanted to gradually add Shop 53’s looks but there are only a few modules of Main Page available.
Hello, @hellommatuszak,
We currently do not have the complete Shop 53 page available in the studio, but several modules are present and the page is still under development. The remaining modules will be added in the near future. In the meantime, you can install the theme on a local or test site and import the specific demo there. From that setup, you can copy the page or styles to your live site as needed. Please note that the shop page settings are not limited to the page itself—you can also find related configurations under Porto > Theme Options > WooCommerce > Product Archives.
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Hello, @hellommatuszak,
You can either import the demo on a local test site or follow our theme documentation here to set up your test environment: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
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Hi! I purchased the template, but I have a question. I’d like to know if there’s a way to transform the cart into a quote generator. I don’t need to sell anything, but I do need to be able to quote. I understand there are free plugins to transform it, but I’d like to know if the template includes that option. Thank you!
Hello, @melissaurzua,
Unfortunately, we do not have the option for a quote generator, you can try with any third-party plugin that better suits your requirements.
Regards, P-THEMES.
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Shop 53 installation is failed! The package could not be unziped.
I want to mention that this demo is the only one that doesn’t work.
Hello, @Incrosnatu,
Could you please get in touch with us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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The favicon appears differently on Google. The favicon I set on my site appears correctly when I visit the site, but it appears incorrectly in Google results. What can I do?
Hello @mahmutguzel,
If you have the “Progressive Web Apps For WP” plugin installed on your site, please go to the plugin settings under Setup and update the icons there as well. Additionally, ensure that your favicon is correctly set from Porto > Theme Options > Logo.
Here are a few important things to keep in mind:
- Google caches favicons
It’s common for Google’s search results to show an outdated favicon, as Google caches and serves favicons from its own servers. This may cause a delay or discrepancy between what you see on your website and what appears in search results.
- Ensure your favicon is crawlable
Google must be able to access your favicon file. Test your favicon URL directly in a browser, and use Google Search Console > URL Inspection to verify that it can be crawled.
- Request reindexing in Google Search Console
To encourage Google to update the favicon, go to URL Inspection in Search Console, enter your homepage URL, and click Request Indexing.
- Allow time for changes to take effect
Even after making updates, Google may take several days or weeks to reflect the new favicon in search results.
- Follow Google’s favicon guidelines
Make sure your favicon:
Is at least 48×48 pixels
Is in a valid format (PNG, ICO, or SVG)
Is accessible to Googlebot
Following these steps will increase the likelihood that your updated favicon is correctly displayed in Google search results.
Regards, P-THEMES.
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Got the same error message while trying to update theme: “An error occurred while updating Porto: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure”
Any update?
Hello, @17WS,
Please go to Porto > Dashboard, then unregister your theme license. After that, re-register the license using the same purchase code and try again.
If the issue persists, kindly contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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Hello Porto team,
I’m interested in buying the Porto Shopify theme but need to confirm something first.
My store will likely have tens of thousands of products, and I need to ensure that website speed remains fast and stable, even as the product volume grows.
Can you confirm if Porto performs well under high product loads, and whether it has built-in speed optimization features such as lazy load, JS/CSS minification, and scalable product page structure?
Looking forward to your reply
Hello, @shayaqoob7,
Porto Shopify is developed by a different author. If you have any questions related to the Porto Shopify theme, please reach out to the respective support team via the following link: https://themeforest.net/item/porto-ultimate-responsive-shopify-theme/19162959/commentsRegards, P-THEMES.
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These guys never surprise me. I bought this theme 5 years ago on a different acount and whenever I try to use it on a project there is an issue. Now we can’t install plugins from their repository…
Hello, @erdeme61,
Please go to Porto > Dashboard, then unregister your theme license. After that, re-register the license using the same purchase code and try again.
If the issue persists, kindly contact us through our support system with your theme-purchased account and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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Hey Porto,
We have problem Porto Functionality update failed. What is the problem? I got 6 sites in trouble.
Thanks Badd
Hello, @badd,
Please go to Porto > Dashboard, then unregister your theme license. After that, re-register the license using the same purchase code and try again.
If the issue persists, kindly contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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Hi Porto,
Thank you gentlemen. Your suggestion worked with no issues.
Badd
You’re Most Welcome!!
Hello,
I’m getting the same issue when trying to update:
Porto theme
Porto Functionality plugin
The Alpus Elementor FlexBox Addon
Each time, I receive the error: PCLZIP_ERR_BAD_FORMAT (-10): Invalid archive structure
What is the solution to fix this?
Problem solved
Hello @anaboussif,
Sounds Great! that your issue has been solved.
Thanks for contacting us.
Have a great day 
Regards, P-THEMES.
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An error occurred while updating Porto: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Hello, @BGATHERTON,
Please go to Porto > Dashboard, then unregister your theme license. After that, re-register the license using the same purchase code and try again.
If the issue persists, kindly contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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Porto updated to 7.5.0 The Alpus Elementor FlexBox Addon will not update. It gives the error: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure This is causing a section of my page to show up blank. This page is supposed to go live today. How do I resolve this issue?
Hello, @chemaym,
Please go to Porto > Dashboard, then unregister your theme license. After that, re-register the license using the same purchase code and try again.
If the issue persists, kindly contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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Hello,
Since updating to version 7.5, the Porto Functionality plugin has stopped working. I receive the following error message:
PCLZIP_ERR_BAD_FORMAT (-10): Invalid archive structure. Plugin not activated. A higher version of Porto Functionality is needed for this theme. Please update the plugin.
This issue persists even if I roll back to an older version or completely delete and reinstall the theme.
Could you please advise on how to resolve this?
Thanks in advance!
Hello, @thecreativelabnet,
Please go to Porto > Dashboard, then unregister your theme license. After that, re-register the license using the same purchase code and try again.
If the issue persists, kindly contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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Hello,
Is there a way to hide the Porto Functionality new version notification in the administration (The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Porto Functionality. ) ?
It is really annoying and clicking X isn’t really hiding it. Upon refresh we have it again. I have those on all my Porto websites…
So far I did it with CSS but this solution will only make the screen flicker up and down upon refresh…
Hello @mbagira,
Unfortunately, our theme does not include an option to disable this feature, as it is part of WordPress’s default functionality for notifying users about theme and plugin updates. If you’d like to remove these notifications entirely, you can do so using custom code or a third-party plugin that best fits your needs.
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Well, this worked out for me:
add_action(‘admin_init’, function() { remove_action(‘admin_notices’, array($GLOBALS[‘tgmpa’], ‘notices’)); });
Hello @mbagira,
Great to hear that worked for you! That snippet effectively removes the TGMPA admin notices by unhooking their notices method from the admin_notices action. It’s a neat solution if you’re looking to suppress those messages in the admin area. Just be cautious when doing this globally, as it might hide important plugin installation prompts.
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Hello, I looked at their website in the comments of some other users, and I found a problem, that is, the template they installed is different from the template displayed on your official website. For example, I saw the Featured Products of shop1. The official website displays 3 columns, while the user website I saw has 4 columns. Is this official website different from the one actually purchased?
Hello, @ifxt,
Thank you for your interest in Porto WordPress!
The demo content will be imported exactly as shown on our official demo site. Please note that the customer site you viewed may have customized the layout to suit their specific needs.
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hello where I can open my ticket to support? I try to install this demo: https://prnt.sc/8iYjEmHZdme5
but its always https://prnt.sc/nM-bNPmLInpZ and I need on black background and its show white how to fix it or what I do wrong?
Hello, @Elena2020A,
You can contact us via our support system here: http://portotheme.com/support
And to solve your issue, please navigate to Porto >> Theme Options >> Skin >> Backgrounds and change the color of the “Page Content Background” from there as per your requirements, please refer to this screenshot: https://pasteboard.co/hiQsISvV8wrg.png
Regards, P-THEMES.
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thank you
You’re Most Welcome!!
Services with Elementor Update not working. 404 Error
Hello, @crusty450,
Please navigate to WP-Dashboard >> Settings >> Permalinks and resave the permalinks from there, after that try again, If the issue still persist then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hello I like https://www.portotheme.com/wordpress/porto/elementor/shop36/ demo and I do have a question can I change there footer on different demo footer?
Hello, @Elena2020A,
Yes, you can replace your current footer with any other demo footer on your site. To do this, go to Porto > Template Builder > Footer and create a new footer. Then, use the Porto Studio feature to import a pre-built footer. After saving your changes, navigate to Porto > Page Layouts to assign the new footer and set the appropriate display conditions. Please refer to the screenshots below for guidance.
https://pasteboard.co/9pn4nOsVmhD0.png
https://postimg.cc/FfQLfnFt
https://postimg.cc/hhG77mnG
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thank you so much
You’re Most Welcome!!
when we try an update porto on any of our sites we are getting this error:
An error occurred while updating Porto: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Hello, @nmwoods_1,
Please navigate to Porto > Dashboard, unregister the theme license, and then re-register it using the same purchase code. After that, try updating the theme again. If the issue persists, you can attempt a manual update using the instructions here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/. Alternatively, feel free to contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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I can see other people are also reporting this issue – is there a fix for it?
Hello, @nmwoods_1,
Please go to Porto > Dashboard, then unregister your theme license. After that, re-register the license using the same purchase code and try again.
If the issue persists, kindly contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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