23249 comments found.
Please reset my license(s), I have 4 of them
I opened a ticket #57878
disregard ticket figure it out.. thanks
Hello, @sdstudio69,
Thanks for the update! Since you’ve resolved the issue on your end, I’ll go ahead and disregard ticket #57878. If you run into any other issues or need assistance in the future, feel free to reach out.
Regards, P-THEMES.
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Hello, all keys was changed by me, however i uploading theme and as i was uploading logo this is what I’m seeing so far.. https://yourimageshare.com/ib/k95yDz88al
Can you please update this?
Hello, @sdstudio69,
Kindly contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can access your site, investigate the issue, and assist you accordingly.
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Hi team, when shop 53 will be available in Studio?
Hello, @ziri00004,
Have you purchased the Porto WordPress Theme? If yes, then please contact via your theme purchased Envato account, and Shop 53 is already in Porto studio: https://postimg.cc/crcjCSvc
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I was looking for this: https://ibb.co/7NNvCT36 in Porto Studio in order to incorporate into our site. Cannot seem to find it, please advise.
Hello, @SQLGuru,
I have just checked it on my test site and found that the particular section is available in Porto Studio to import. Please refer to this screenshot: https://postimg.cc/TKr73nK5 and please try again.
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I think you are confusing the one you sent. My screen shot shows a different custom header secrion
Hello, @SQLGuru,
I’ve double-checked the screenshot and you’re right — that section isn’t currently available in Porto Studio. However, it may be included in a future update of the theme.
In the meantime, you can import the Marketing demo on a test site and easily copy the section from there to your live site.
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thanks,
Hello, @Joaquim_,
You can try to add a 1200×800 px dimension image for the posts and check back the result.
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Hi Porto, Any tool when client open my webside a pop up for adding the phone number of the client, is possible ?
And a personalized message?
thanks,
Hello, @Joaquim_,
You can create a pop-up for your site and use the contact form in it to get the number. Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/popup-builder/
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Hello,
I’m unable to log in to my account on the Porto theme support site:
https://www.portotheme.com/support
Each time I try to access it, I receive the following error message:
“There has been a critical error on this website.”
Here is a screenshot of the issue:
https://prnt.sc/wuiNJPRf9-dr
How can I get in touch with your support team if I cannot access the support portal?
Thank you in advance for your help.
Best regards,
Hello, @oxypl,
I can confirm that you had used this email: kampanieoxy@gmail.com for your support account, Are you still using it, If yes, I have sent the password reset email to this email, please check and follow it, and then try to use this email and new password on the support system here: http://portotheme.com/support and let us know the result.
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Sticky Header not working for me in Porto Shop 18 https://www.portotheme.com/wordpress/porto/shop18/
I would appreciate any suggestions 
Great job guys.
Hello, @YanekenDev,
Please navigate to Porto >> Template Builder >> Header and edit the particular header from there, then edit the particular section make it sticky from there, if the issue still persist, please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Solved changing scroll up to reveal effect, thanks.
Sound’s Good!
I’m also experiencing an issue after the most recent updates where the according tabs for products will not open when viewing on mobile. The only way I could recover this function is by rolling back to 7.5.0
Hello, @jpsnyder,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hello,
I noticed that WooCommerce 9.5 has introduced an SEO-related enhancement: “Enhancement – Use product name as fallback alt text in product gallery” GitHub PR: https://github.com/woocommerce/woocommerce/pull/51936 Official blog post: https://developer.woocommerce.com/2024/11/13/woocommerce-9-5-pre-release-updates/
This improvement ensures that if a product gallery image is missing an alt attribute, WooCommerce will automatically use the product name as fallback alt text. It’s a valuable update for SEO and accessibility.
I’d like to know: Does Porto support this new feature? Or will it be made compatible in a future update?
Thank you in advance for your assistance!
Hello, @un2trois,
Thank you for your interest in the Porto WordPress theme!
If the feature you’re referring to is a default WooCommerce function, it should work seamlessly with our theme. However, if you’re looking to have this feature specifically integrated into Porto, we encourage you to submit a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/
Our development team regularly reviews these requests and will consider it for future updates of the theme.
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Thank you for your response. However, I find it a bit contradictory and would appreciate some clarification.
You mentioned that if the feature is a default WooCommerce function, it should work seamlessly with Porto. But at the same time, you suggested submitting a feature request to have it integrated into the theme.
Could you please confirm:
Does the Porto theme override the default WooCommerce product gallery templates?
If yes, is the new fallback alt text functionality (introduced in WooCommerce 9.5) already implemented in Porto’s gallery output?
If not, would you consider officially supporting it in a future update?
Thank you again for your assistance — looking forward to your clarification.
Hello, @un2trois,
Porto provides custom-built functionality of the single product page where you can use the element to show the single product image with gallery, so yes, for that we customized the default gallery a bit, and in my last reply, I mean to say that, if that new functionality is the default WooCommerce functionality then it should work fine with our theme as well and if it has to to be integrated separately in the theme then you should write it as a feature request,
Hope this is clear now.
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Hi team! I’m considering buying this theme, but I have one question:
I’m under GDPR regulations. Will you be open to signing the data processing agreement in order to provide support inside my WooCommerce store? With access to dashboard you have access to user data, and in Europe this requires simple data processing agreement to be signed.
Just making sure it won’t be a problem for you.
Hello, @ziri00004,
Thank you for your interest in the Porto WordPress theme!
Please note that our support covers theme-related issues only. Services such as site development, store management, custom coding, or resolving conflicts caused by third-party plugins are outside the scope of our standard support policy. You may also wish to confirm these guidelines directly with Envato.
Each theme license includes 6 months of free support. Once this period ends, you’ll need to purchase a support extension to continue receiving assistance—this is part of Envato’s support policy as well.
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Hi, this is crystal clear for me. And to solve theme-related issues you may need access to beckend which means possible access to personal data. GDPR requires having data processing agreement in place in such a case. Nothing fancy, just compilance requirement. I went through all the coments but this topic wasn’t covered yet. Please answer my question: will you sign data processing agreement with customer who bought your theme with support so they can receive this support while obeying the law? Thanks!
Hello, @ziri00004,
Unfortunately, we are unable to sign any contract, because our support system is a fully private system, where customer site data is fully confidential and only the customer and our agent can access it, so no need to worry and no need for any contract. Hope this is clear now.
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Clear. Are there any terms and conditions supporting this information being treated as confidential, or it is only this statement from anonymous account? Anything to be sure and to prove compliance when audited by my government?
Hello, @ziri00004,
Well, this is the Envato platform, here in the comments section, if you ask anything, it will be public and accessible to the entire audience, and if you ask any question via our support system, it will be totally private (only you and our support agent) can see it, and that’s all.
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Hi, I’m having multiple issues after installing the Porto theme and selecting a demo:
My product images now appear blurry, even though they were sharp before. I’ve tried adjusting WooCommerce image sizes, but nothing seems to help. Can you please explain how to fix this?
The product page layout doesn’t match the demo I selected at all — it looks broken or unfinished. I expected the layout and styling to match the demo design, but it looks completely off.
Overall, I was hoping for a smooth setup, but the process has been confusing and not beginner-friendly at all.
Can you provide a clear guide or video on how to:
Fix the blurry image issue?
Properly apply the exact layout from the demo without breaking existing content?
Hello, @nuniz,
Your site appears to be in maintenance mode, and we’re unable to access it for further inspection. To assist you effectively, we kindly ask that you contact us through our support system at https://www.portotheme.com/support/.
Please include your site’s WordPress Admin URL and login credentials so our team can investigate the issue directly and provide the necessary support.
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Hi, I’m currently using the Porto theme with WooCommerce, and I’ve encountered a serious issue.
After installing the theme and selecting a demo design, all of my variable products were converted into simple products. I had dozens of products with variations (sizes, colors, etc.), and now they are all showing as individual simple products with no variations.
I didn’t expect the theme install to alter my existing product types. I only wanted to apply the design/layout — not overwrite or reset product structures.
Can you please clarify:
Why did this happen?
Is there a way to recover my variable product data?
What’s the correct process to import demo designs only without affecting existing WooCommerce products?
Thanks in advance for your support — this is quite urgent as it has disrupted my store setup.
Hello, @nuniz,
Thank you for reaching out, and we’re sorry to hear about the issue you’re experiencing.
We always recommend importing the demo content on a fresh installation of WordPress. If the demo is imported on a site that already contains existing content, it can lead to conflicts or unexpected issues.
To resolve this, please follow these steps:
1. Back up your current website. 2. Export your products. 3. Set up a fresh WordPress installation. 4. Install our theme and import the demo content. 5. Re-import your products.
After completing these steps, please check if the issue is resolved. If the problem persists, feel free to contact us through our support system. Kindly include your site’s WordPress Admin URL and login credentials so our support team can investigate further and assist you directly.
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Hi, i have like this error in pagespeed.web.dev
“Heading elements are not in a sequentially-descending order” How can i fix this errors?
My web site https://superforma.net
https://pagespeed.web.dev/analysis/https-superforma-net/daibrsto1j?form_factor=desktopPhotos:
https://ibb.co/ZzCK125k https://ibb.co/qLWKhmq6Thank you
Hello, @sahinb,
This error occurs when your heading hierarchy (h1, h2, h3, etc.) doesn’t follow a logical, sequential order. Looking at your site (superforma.net), I can see the issue in the PageSpeed Insights report.
How to Fix This Issue:
1. Maintain Proper Heading Hierarchy:
Your headings should follow this structure:
h1 (main page title) → h2 (section headings) → h3 (subsections) → h4 (and so on)
2. Specific Issues on Your Site:
- From the screenshot, it appears you have: - An h4 heading appearing before an h3 - Possibly some headings skipping levels
3. Recommended Fixes:
- Ensure your main page title is h1 (I see you have this correctly) - All major sections should be h2 - Subsections under each h2 should be h3 - Don’t skip heading levels (e.g., don’t go from h2 directly to h4)
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Thank you for ur reply.
How can i change h3 class=”woocommerce-loop-product__title”> to normal paragraph
thank you
Hello, @sahinb,
We need to review the settings on your site to assist you further. Kindly contact us through our support system and provide your site’s WordPress Admin URL along with login credentials. Our support team will then be able to check the issue and help you resolve it.
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I submitted a ticket with my purchase code, however the email was invalid. I went to use the purchase code again with the correct email but was told that the purchase code was already use. I need some help to resolve this issue. Thank you.
Hello, @infocertified00,
Could you please share the email which you used in creating of your support account and which is invalid now, along with the new email which you want to use for your support account so that I will further look and take care of it?
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Just to inform you that the latest update to the theme has broken accordions working on mobile devices. I’m not sure if you’re aware of this but is it possible to get a hot fix ?
With the latest update, you cannot click to open or click to close if it’s set to open the first one by default – I have tried a number of fixes but none work. Could this please be patched asap if possible or a fix given to save time in the meantime please as it breaks functionality?
There seems to be no mention of .resp-accordion anymore in the theme files which was in the previous versions. It seems to be bootstrap based – if that helps
Hello, @stbrice30,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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No problem
Thanks
hi, how can i change the license i bougt so it works on a diffrent domain
Hello, @cmsexperten,
I have reset your purchase code, Please try to re-register the theme again with the same purchase code on your desired domain now.
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Hello, I am interested in creating a site like the sample – Corporate 12 – https://www.portotheme.com/wordpress/porto/corporate12/ Do I need to purchase the WP Bakery paid plugin to create this type of vertical navigation site? I noticed on your website the side menu element is a wp bakery element, which is why I am asking. Thanks in advance!
Hello, @mikep123,
Thank you for your interest in Porto WordPress!
There’s no need to purchase any plugin licenses separately—the demo content can be easily replicated using the plugins included with the theme package.
Regards, P-THEMES.
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Great! Thanks for the quick response!
You’re Most Welcome!!
I have a couple of questions regarding the licensing of the Porto theme:
1. I intend to create two identical websites, each with its own domain. Would this setup require two separate licenses, or is there a way to manage this under a single license?
2. If two licenses are required, may I kindly ask if there are any discounts available for purchasing multiple licenses, and if it would be possible to request support for just one of the domains?
Hello, @kiritoasuna93,
Thank you for your interest in the Porto WordPress theme!
Yes, if you plan to use the theme on two different domains, you will need to purchase two separate licenses.
Unfortunately, we are not offering any discounts at the moment. Licensing and support purchases are managed according to Envato’s policy, so for any further questions regarding purchases, we recommend reaching out to Envato directly.
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Hi Porto,
URGENT !!!
After update last version 7.5 my images (home, categories) got overdimensioned and not as a grid.
Please help.
I opened a ticket but any solution please ? By the time the web is not visualizing correctly.
Hello, @Joaquim_,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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ok I have open a ticket
approx when you think support can check this issue ?
Hello, @Joaquim_,
Could you please share your open support ticket number here? I’ll ask the team to review it as soon as possible and provide a response to your ticket.
Typically, support tickets are addressed within 24 hours, excluding weekends.
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Hi Porto, Sorry now I saw this message now. I arranged disconnecting the wp-Rocket. I don’t know if there is any miss syncronization with Porto. Or if you have any news. I still have deactivated wp-Rocket.
Now is working fine and ok visualization of images.
Hello, @Joaquim_,
Thanks for the update! Great to hear that the site is working fine now and the images are displaying correctly.
Disabling WP Rocket might have resolved a caching or synchronization issue. We’ll double-check if there’s any remaining conflict or desync with Porto just to be sure.
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Hey why can’t I find Header or Single Product page of Shop 53 in Porto Studio for download? I have Shop up and running and wanted to gradually add Shop 53’s looks but there are only a few modules of Main Page available.
Hello, @hellommatuszak,
We currently do not have the complete Shop 53 page available in the studio, but several modules are present and the page is still under development. The remaining modules will be added in the near future. In the meantime, you can install the theme on a local or test site and import the specific demo there. From that setup, you can copy the page or styles to your live site as needed. Please note that the shop page settings are not limited to the page itself—you can also find related configurations under Porto > Theme Options > WooCommerce > Product Archives.
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Hello, @hellommatuszak,
You can either import the demo on a local test site or follow our theme documentation here to set up your test environment: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
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