129 comments found.
This theme has been the worst purchase I’ve ever made.
It’s so poorly programmed that the theme’s core plugin conflicts with the last 8 Elementor updates—it’s simply mediocre.
Elementor keeps releasing updates, and these mediocre programmers can’t think of a way to fix the problem. The solution they provide is the most mediocre I’ve ever heard. “You must roll back at least 10 Elementor updates for our theme to work.” Simply an answer not even a 5th grader can give you.
I already bought another theme, and this one is going in the trash. Avoid the hassle and don’t buy this theme or any other one from these “programmers” from radiantthemes.
Are you planning to update this product?
Kindly update this theme
Hello. The theme just crashed randomly and I am even unable to access the wordpress dashboard. When is the next update coming out that fixes this issue. I think alot of people are experiencing this issue as well
After updating some of the original plugins the site crashes. It looks that the latest version of this theme is not compatible with some of the latest plugins.
When will the next compatible theme update will come out that will work with latest Elementor?
I am unable to update the portfolio and it is redirecting me to the Not Found page.
Hello. Site is crashing with every update, theme is not compatible with elementor new versions.
Getting this error when registering the theme ( Oops! Invalid data has been entered. Please provide correct information to get access to pre-built designs. ) Ticket Raise 3 Days ago ticket no 8865
I entered the purchase code, email ID, and username, but after clicking “Register Theme,” it showed an error: “The Purchase Code Is Already Being Used On Another Domain.” This is my first time using the purchase code. How do we fix this issue? I request you to solve this issue as soon as possible …please
I entered the purchase code, email ID, and username, but after clicking “Register Theme,” it shows an error: “The Purchase Code Is Already Being Used On Another Domain.” This is my first time using the purchase code. How to fix this issue?
We have already replied to the ticket you opened. Please reply to the ticket and our team will help you.
Where we need to check the ticket status?
From https://radiantthemes.zendesk.com, if you have created account then ticket history would be there and alternatively you have received reply in your mailbox as well, you can reply from there. I assume you don’t see the reply, so please check Spam/Junk section and whitelist that mail.
We have buy the theme and have all the right to use on any single domain whenever we want. What is the reason that you are not resetting the code and pushing people to buy support to just reset the license. Is this legal what you are doing ? We are now waiting for resetting our theme purchase code and support doesnt answer even if you dont have support upgrade. Very very BAD.
“Your support for this item has expired. You may still leave a comment but please renew support if you are asking the author for help.”
We are not asking for help we are asking to reset our theme what we have paid money for.
I can’t install the Demo content at the 3rd step, when I press the button ‘Install” nothing happend, what can I do?
I have used theme purchase code in localhost, Now I can not use it in real domain. what to do ?
Short Code between the content and Table of Content Plugin not working only shortcode is displaying
I am interested on this theme. I have a question. My website is already in live mode in main domain. So I have to complete new site using this theme in a subdomain. Once it is completed I have to migrate it main domain.
Is it possible?
Yes this is possible. You need to first register the theme on a sub domain and when development is complete and you’re ready to transfer to main domain then you need to approach us to reset the license.
Hello, I have opened a support ticket regarding the issue with the password reset not sending email.
Hi,
No theme controls core wordpress files. For password reset it uses Wordpress’ native php code/function. If you’re not getting mail then it means your server has blocked php mail() function or its getting delivered in Spam.
It is possible to deactivate the license from the demo domain and then activate it on my live domain.
is It possible?? reply please
No it’s not possible now. Multiple usage detected and shift is allowed only within support period, your support expired in 2021. Unlimited download and activation is not possible because of https://themeforest.net/licenses/standard
Before proceeding with the purchase, I would like to know if it is possible to deactivate the license from the demo domain and then activate it on my live domain. My intention is to set up a demo domain initially for testing purposes and subsequently transition to the live domain once everything is ready.
Hi I am asking for help since last 3 days to deactivate my last domain cause I am shifting to my new domain. there’s no response at all expect this your support is now expired. Everything is not about getting money all the time. it should be on user end to activate or deactivate theme domains. I am deleted my theme from old domain and trying to activate on new one. now everything is at your hand I can only request you to just deactivate that one and allow me to connect new one. I have faced a lot of problems due to this. Rather than going for your support or buying new license I would recommend buying another one. I don’t recommend their theme the reason is that other theme have option to activate and deactivate themes.
