12782 comments found.
Hello Support,
How to resolve the following mobile slider error on PageSpeed Insights?
Largest Contentful Paint element – 8,490 ms (This is the largest contentful element painted within the viewport.)
Element div.flickity-viewport > div.flickity-slider > div#slide-1679 > div.wd-slide-bg https://prnt.sc/3_elYno1Q4d4Please advise how to resolve this error.
Thank you
Regards,
Alex
Hello,
LCP message doesn’t mean that this particular element is loaded slowly. It just indicates which element is the Larger Contentful Paint. Read more here https://developer.chrome.com/docs/lighthouse/performance/lighthouse-largest-contentful-paint/?utm_source=lighthouse&utm_medium=lr
First, you need to optimize the site in general – https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/
Kind Regards
HI sorry supported ended ages ago but woodmart core latest update donno if its the patch about php etc but more or less ever since then my server load skyrockets
i disabled the core and boom working enable and the server load goes high.
unsure what to make of it but something is making everything go balistic even mysql but more so php process in ajax and a lot of php workers. lot of autoloads as well
Hello,
To better understand the issue, please provide more information: on which pages you notice the increased load, what exactly the difficulties are, and if possible, share screenshots, videos, or logs illustrating the situation.
Also, for a thorough diagnosis, we will need temporary access to the site’s admin panel. Could you please provide it?
Regards.
so i disabled all the plugins last night i wanted to see what plug in is causing this issue there was a issue with woocommerce but taht was resolved yet still having this issue
since i re enabled woodmart core plug in the spikes happend jumps from 2-8/9 instantly under WHM > Terminal > command Top / htop
lot of PHP processes hogging high % cpu counts ive restricted the childs on litespeed otherwise it just takes all the workers i give it.
now at the same time and im not sure if its the case on Top %ST was like 4.6 so im having a hosting issue i think unconfirmed but this plug in def spiked
We understand that you’re experiencing high server load and increased PHP processes after enabling one of the plugins. However, to properly investigate and help you resolve the issue, we still need some essential information:
Please provide a link to your website, so we can check the behavior directly.
If possible, share:
Screenshots or a short video showing the CPU spikes or process activity (e.g., from top or htop).
Any relevant logs from your hosting panel or debug output from WordPress.
Also, for a full inspection, we kindly ask you to provide temporary access to the WordPress admin panel. Without this information, we won’t be able to reproduce the issue or offer specific guidance.
We appreciate your cooperation and look forward to helping you resolve this as soon as possible.
Regards.
Hi this theme work[compatible] with adding custom post code in wp-content/themes/oneTheme/functions.php ? for example below code for adding new post type ?
function tc_events_post_type()
{ } add_action(‘init’, ‘tc_events_post_type’);
$supports = array(
);
$labels = array(
'name' => 'events',
'singular_name' => 'event',
'menu_name' => 'events',
'name_admin_bar' => 'event',
'add_new' => 'new event',
'add_new_item' => 'add new event',
'edit_item' => 'edit event',
'all_items' => 'all events',
'search_items' => 'search',
'not_found' => 'no item!',
);
$args = array(
'supports' => $supports,
'labels' => $labels,
'public' => true,
'taxonomies' => ['category', 'post_tag'],
'menu_position' => 5,
'has_archive' => true,
'menu_icon' => 'dashicons-book'
);'title',
'editor',
'thumbnail'register_post_type('events', $args);Hello,
Thank you for being interested in our theme and contacting us.
Yes, our theme supports creating custom post types, just like any standard WordPress theme. You are free to add custom code such as your example.
To ensure your code works correctly and doesn’t get overwritten during theme updates, please add it to a child theme. You can find detailed instructions on how to set up a child theme in our documentation: https://xtemos.com/docs-topic/setup-child-theme/Regards.
“Don’t Forget to Complete Your Purchase!” Where can we change this email? There is no option in WooCommerce email settings. Thank you
Hello,
If you want to customize it, you need to override the templates either woocommerce/emails/abandoned-cart.php or woocommerce/emails/plain/abandoned-cart.php files via your child theme.
Kind Regards
Did you guys think about integrating Surecart
Hello,
Thank you for the feature request. We will consider this for our future updates.
Kind Regards
Hi,
I just got the need to apply some custom PHP code as I need to stop the search result from displaying items from the homepage. I looked for the Child theme and couldn’t find it in the downloaded files. Any way to supply it?
Thanks!
Hello,
Thank you for reaching out and for choosing our theme!
You can download and install it manually here https://xtemos.com/docs-topic/setup-child-theme/
Regards.
I need to display a Category filter option in the Sidebar of the Shop page, allowing users to filter by Category. This filter should be shown in the Sidebar, not implemented through an HTML Block, as I’ve tried the HTML Block method but it can’t be displayed in the Sidebar. How can I achieve this? Thank you so much.
Hello,
Navigate to Appearance -> Widgets -> add the “Product categories” element to the “Shop page Widget area” – https://prnt.sc/6Fr_qWHD09Ix
Kind Regards
Hi, After trying out different themes, I really appreciate how great of a decision it was to get the Woodmart theme in its first year. For me, it’s still the most fun and unique theme to set up and use. Just wanted to share a project I worked on a while ago with friends who are just getting into Woodmart: https://pormas.com.tr/
Hello,
Thank you very much for using our theme and sending us your website. It looks very clean and stylish. Can we add your website to our showcase?
Kind Regards
Thanks, I’m glad you liked it. Of course, no problem. 
Great, thank you!
Where is the child theme associated with this theme? I extracted the files but didn’t find the child theme.
Hello,
Thank you for reaching out and for choosing our theme!
You can download and install it manually here https://xtemos.com/docs-topic/setup-child-theme/
Regards.
I can’t manage to log to disconnect the licence on xtemos, I don’t reiceve the email and I try to send a contact form on your website and it doesn’t work
Hello,
Please send us a message using your account on ThemeForest so we can verify that this purchase code belongs to you. Use the contact form here https://themeforest.net/user/xtemos
Regards.
Hello. You have an bug in your woodmart theme files. How to produce: 1. Install wordpress on php 8.2 or php 8.3. Install elementor free. 3. Install woocommerce. 4. Upload your theme files and install core plugins. Finally you have now a fresh wordpress with woodmart. 5. Create an single product template via woodmart -> Layouts and enable it. 6. Create a password protected product via woocommerce and open it in privat tab:
If woodmart layout -> product template is enable: no password needed to open the product. If woodmart layout -> product template is disabled: password protection is shown fine. Also the product template via elementor template builder (elementor pro) is working fine with password protection. But your theme layout option for product is breaking with password protected products.
We switched to storefront and its also working fine. Please fix it.
BR Tommy
Hello,
We will fix this in our next theme update – 8.2 which will be released soon.
Kind Regards
Hello! I have a question about Linked Variations. I created one and set up all settings according to Documentation, but the result on the live page is nowhere to be seen; there is also no option to view the result of the post/product from the WordPress Dashboard like for products/posts/pages https://prnt.sc/7UTxxDY-c3Lw . The only way I can make a variable product is to make it variable as a product. Also, the variable products takes automatically many attributes randomly, which I don’t want, I just need one, and the rest to be at specifications. Thank you in advance for the help!
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.
Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards
Hello, I can’t access your site, unfortunately I used an email from a site that I no longer have, I need to access, what can I do? I can’t even write to support because it asks for access, what can I do?
Hello,
Please send us a message using your account on ThemeForest so we can verify that this purchase code belongs to you. Use the contact form here https://themeforest.net/user/xtemos
Regards.
ok i did it. thanks
I’m setting the font size of woodmart now, but after setting a lot of them, the title and font size of the product page doesn’t work, I want to make the product title smaller, how do I set it, please?
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.
Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards
Hello, I am using this theme (https://woodmart.xtemos.com/vegetables/) but I want to use this layout (https://woodmart.xtemos.com/shop/other/minimalism/dolor-ad-hac-torquent-at-elit/?opt=product_sidebar) on the single product side. Can you give information on how to import this layout.
Hello,
You are using Custom WooCommerce Builder layouts, which is part of WooCommerce Builder from WoodMart. Navigate to Layouts > Edit the single Product Layout and customize and rearrange the elements as per your requirements.
Further, you can read more about the Layout Builder here: https://xtemos.com/docs-topic/woodmart-woocommerce-layout-builder/
Best Regards
yes i know this. i want to use the product layout exactly as in the link i sent you. is there any way to import it separately.
Hello,
Go to Layouts from your dashboard.
Click “Add New Layout” and choose “Single product” as the layout type. Use the predefined layouts. https://take.ms/aLTgC
Regards.
First of all, thank you very much for your answer. but the link I sent you and the layout you suggested to me are not the same. The layout in the link I sent is a layout with a sidebar. the same will work very well for me. Is there no way I can find the layout in the link I sent you?
Best Regards
Apologies for the misunderstanding. When I opened your link, I saw this layout: https://take.ms/SB1eq
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.
Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards
Recently all my menus have gone strange and to the right hand side in iOS and iPadOS, they seem ok on android. Checked all settings. Disabled all the plugins except the themes and still the same?
Hello,
The issue is that your SVG images don’t have width and height attributes.
You need to open your SVG icons file with some editor like Sublime Text or default system text editor and add “width” “height” attributes to your svg tag like it is shown. Then you will need to re-upload your image in WordPress Dashboard.
https://prnt.sc/N-wyqYgD3npTKind Regards
What changed? These have been fine until now, it seems like a lot of work to add an icon to the menu.
Hello,
Please provide a link to your website.
Regards.
About the “Free Gift” feature. Please add support for shortcode to display this section. We are using your “Cart layout” and the free gift section are not showing then. Also it would be amazing if the free gift feature would be renamed to “Gift & Discounted Products” and also let us set discounts on “gifts” instead of only free products.
Hello,
We will consider this as a feature request for our future updates.
Kind Regards
1: How do I change mobile logo
2: How do I rename TAB TITTLE, under Product Tab
3: How do I remove CATEGORIES under mobile menu
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account. 2. Click the “Create New Topic” button. 3. Provide a clear title and a detailed description of your question or issue. 4. Finally, hit “Submit” to post your topic.
Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards
Where I can download full icons pack you have on your demos, because they are not getting uploaded during demos import?
Hello,
All icons from our demo should be imported with the dummy content. Could you please clarify what icons are missing? Send some examples.
Kind Regards
Hello,
Can I add a custom product label? In the settings I can enable the defined product labels: Sale, New, Hot, etc. But I see no way to add a custom label.
Do I need a plugin to do this? Please, let me know.
Regards,
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Hello,
We have answered your topic already. Please, continue the conversation there.
Kind Regards
Thank you!!
You are always welcome. Feel free to contact us if you have any further questions.
