5418 comments found.
Hi, when I changed hosting, I forgot to back up the installation of this theme. Can I reset the activation to reinstall from scratch?
Hello @@MarceloTech,
Can you please share the starting 8 words of the theme purchase code or the site URL where you have activated the theme before?
Or can you please contact us through our support forum and share the license and site details so I will check and reset the license code for you to use it on the new domain or site.
Regards Andon-Design.
Hello @@MarceloTech,
Can you please share the starting 8 words of the theme purchase code or the site URL where you have activated the theme before?
Or can you please contact us through our support forum and share the license and site details so I will check and reset the license code for you to use it on the new domain or site.
Regards Andon-Design.
Hello, domain URL is waltostech.com . Thank you 
Hello, @MarceloTech,
We have checked and found no purchase code linked with that domain, so please share the PDF file of the purchase code with us via our support system, we will check/verify and reset it for you.
Regards Andon-Design.
Hello, Apparently I had already deactivated it and that is why the domain was not activated, thank you.
Hello @MarceloTech,
You are Welcome!
Regards Andon-Design.
Does the latest U-Design version 4.14 work with Elementor 3.30? Because the other U-Design theme versions were breaking the website with Elementor versions newer than 3.29
Hello @campi6277,
Yes, the new version of the theme is working fine and is fully compatible with the elementor. Are there any specific issues on your site that are causing it not to work? If so, please contact us through the support form so that we can check and resolve the issue for you.
Regards Andon-Design.
Thanks a lot for the fast reply. Everything works fine with all the latest updates
Hello @campi6277,
Thank you so much for your kind words and valuable feedback — we’re really happy to hear that the latest updates are working well for you!
We truly appreciate your suggestions. Improving custom widgets, blocks, and overall performance is already part of our roadmap, and feedback like yours helps us make the theme even better. Your ideas are important to us and help shape future updates in the right direction.
If you’re open to updating your rating from 4 to 5 stars, it would mean a lot to us. It not only motivates our team to keep improving, but also helps us bring new updates faster and continue delivering high-quality features.
Thanks again for your support — your satisfaction is what keeps us moving forward! ❤️
Regards Andon-Design.
Hi. Demo site not work? Renew domain d-themes.com
Hello @dower,
Thanks for bringing this to our attention! We’ll look into the issue with the demo site and the domain renewal right away. It should be resolved soon.
Regards Andon-Design.
I have a problem with the Google Analytics tracking codes, the site is not accepting them. We have used the site’s child template from the beginning and installed the Google Site Kit plugin. We have linked the accounts and everything seems to be configured correctly except that the site does not track anything. I tried manually entering the code in the main theme’s header file since the child theme does not have a header. However, only when activating the main theme does the code work and starts recording metrics in Google. The problem is that when changing to the main theme, the entire design is damaged. How can I resolve this?
Hello @zionet,
Please contact us through our support system and share your site credentials. This will help us investigate and resolve the issue as quickly as possible.
Regards Andon-Design.
Hi,
I have created the website in 2 languages, (English & Arabic), the English version is good, For the Arabic, I use Polylang plugin and I have created another templates for Arabic (Like Header and footer etc…),,, Also, I created another template in Arabic for (Page Header), But I have one problem with (breadcrumb) it shows Home/ Page Name,,,, and if you click Home, it will take you to Home English,,, My question is, How to change breadcrumb (Home) to (Arabic letters), and Make it direct to Home in Arabic.? Thank you
Hello @Themes-Plus,
Please contact us through our support system and share your site credentials. This will help us investigate and resolve the issue as quickly as possible.
Regards Andon-Design.
I’ve noticed that the custom meta fields for the Portfolio post type (such as portfolio_client_text, portfolio_copyright_text, etc.) are not being saved when the Classic Editor plugin is active. After some investigation, I found that these fields only save correctly when using the block editor (Gutenberg).
It would be very helpful if future updates could include proper support for the Classic Editor (active installations: 9+ million), or at least provide a fallback mechanism for saving these meta fields via PHP.
For now I’ve fixed it with this code in functions.php:
add_action('save_post_udesign_portfolio', function($post_id) {
if (defined('DOING_AUTOSAVE') && DOING_AUTOSAVE) return;
if (wp_is_post_revision($post_id)) return;
$fields = [
'portfolio_link',
'portfolio_text',
'portfolio_client_link',
'portfolio_client_text',
'portfolio_copyright_link',
'portfolio_copyright_text',
];
foreach ($fields as $field) {
if (isset($_POST[$field])) {
update_post_meta($post_id, $field, sanitize_text_field($_POST[$field]));
}
}
});
Thank you for your attention, and for your continued work on the theme.
Best regards
Hello @LaPleiadesrl,
Thank you for reaching out and for taking the time to share both your observations and the custom code solution — it’s much appreciated.
You’re absolutely right: currently, the custom meta fields for the Portfolio post type are designed to work with the block editor (Gutenberg), and they do not fully support the Classic Editor out of the box.
We’re actively working on updates to improve the theme and enhance the experience for all users. Supporting the Classic Editor — still widely used — is something we’ll definitely take into consideration for future updates. Your feedback helps guide those improvements, so thank you again for bringing this to our attention.
If you have any further questions or suggestions, feel free to let us know!
Regards Andon-Design.
Hi I’m having a problem with the theme… Display issues on pages, on certain elements like Google review shortcodes, pricing tables, or gallery images. For these three types of elements, they only occupy a third of the block in which they’re placed. And copying and pasting from an existing, functional page systematically results in a truncated block… Everything is up to date. Thank you for your feedback.
Hello @zutercherri,
Please contact us through our support system and share your site credentials. This will help us investigate and resolve the issue as quickly as possible.
Regards Andon-Design.
Unfortunately, I can no longer use your support system, but I can provide you with my website login details by any means you prefer. My email address is eric@graphicomm.fr. Thank you.
no, its ok, I was able to log in and therefore submit my problem to you. 
Hello @zutercherri,
We’ve already responded to your support ticket. Please check our reply there and provide your response directly to the ticket.
Regards Andon-Design.
I have made a purchase, but my theme isn’t working. it gives an error saying my key is invalid. they key i got from Theme forest only after buying. please help. it’s been 2 days since I have bought it, and haven’t been able to use it.
Hello @aakashk19,
Please contact us through our support system and share your site credentials. This will help us investigate and resolve the issue as quickly as possible.
Regards Andon-Design.
Hola cuando van a arreglar el problema que esta generando el plugin core del theme con elementor. Es insoportable que se rompa el sitio a cada rato por culpa de esto que hace ya mas de un mes esta generando estos problemas!
Hello @cbrentalpc,
We apologize for the inconvenience. This issue has already been resolved. Please update your theme and core plugin, and everything will function correctly.
Regards Andon-Design.
Hello, I am pressed for time and would like to request that you review ticket #58280. It concerns the inability to edit pages. After installing the template, I am unable to edit pages. When I load Elementor, an error appears.
Hello @czuprkam,
We’ve already responded to your support ticket. Please check our reply there and provide your response directly to the ticket.
Regards Andon-Design.
Thank you. I just received a reply. I updated the theme and it works now.
Hello @czuprkam,
That sounds good.
Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Thanks and have a great day!
Regards Andon-Design.
Hi, I deleted my website to use another template, could you reset my purchase code please? I need to reinstall my website.
Hello @apclanish,
I did not find any purchased code registered on any site with your username. Can you please contact us through our support forum and share the theme purchased code that you want to reset?
Regards Andon-Design.
it seems that the fix regarding elementor still not fixed (even with fix of 5 june 2025) Fatal error: Uncaught Error: Class ‘Alpha_Customizer’ not found in /home/lepiscin/domains/xxxxxxx/public_html/wp-content/themes/u-design/inc/admin/customizer/dynamic/dynamic_vars.php:215 Stack trace: #0 /home/lepiscin/domains/xxxxxxx/public_html/wp-content/themes/u-design/framework/admin/optimize-wizard/class-alpha-optimize-stylesheets.php(191): include_once() #1 /home/lepiscin/domains/xxxxxxx/public_html/wp-content/plugins/u-design-core/framework/class-alpha-base.php(41): Alpha_Optimize_Stylesheets->__construct() #2 /home/lepiscin/domains/xxxxxxx/public_html/wp-content/themes/u-design/framework/admin/optimize-wizard/class-alpha-optimize-stylesheets.php(792): Alpha_Base::get_instance() #3 /home/lepiscin/domains/xxxxxxx/public_html/wp-content/themes/u-design/framework/init.php(131): require_once(’/home/lepiscin/...’) #4 /home/lepiscin/domains/xxxxxxx/public_html/wp-content/themes/u-design/functions.php(60): require_once(’/home/lepiscin/...’) #5 /home/lepiscin/domains/lepiscin in /home/lepiscin/domains/xxxxxxx/public_html/wp-content/themes/u-design/inc/admin/customizer/dynamic/dynamic_vars.php on line 215 Il y a eu une erreur critique sur ce site.
Hello @tonioc75,
Please contact us through our support system and share your site credentials. This will help us investigate and resolve the issue as quickly as possible.
Regards Andon-Design.
I’m having a problem when trying to insert any block from “UDesign Studio.” I get an alert saying: “Security issue found! Please try again later.”
How can this be resolved?
I’ve already resolved it. It was just a matter of re-entering the purchase code since I migrated the folder from a test environment to a production environment.
However, I have Elementor version 3.28.4. If I try to update Elementor, the editor automatically stops working and displays an editor error.
Hello @zionet,
Sorry for the inconvenience caused. We are aware of this issue with the latest update of Elementor. We have already reported this to our development team, who will investigate and resolve the problem in the next theme update. In the meantime, you can continue using the previous version of Elementor, which is functioning properly.
Please navigate to the Elementor >> Tools >> Version Control >> Select the 3.28.3 and click reinstall.
Regards Andon-Design.
Hola deberian actualizar el plugin core del theme ya que esta generando problemas. Por ejemplo pantalla blanca o al activar el plugin elementor deja de funcionar tal cual lo comenta nesimiates48
Hello @cbrentalpc,
Sorry for the inconvenience caused. We are aware of this issue with the latest update of Elementor. We have already reported this to our development team, who will investigate and resolve the problem in the next theme update. In the meantime, you can continue using the previous version of Elementor, which is functioning properly.
Please navigate to the Elementor >> Tools >> Version Control >> Select the 3.28.3 and click reinstall.
Regards Andon-Design.
Hola los problemas continuan ahora intento agregar un nuevo item a un menu y se queda trabado en loading todo el tiempo que esta pasando?
Hello @cbrentalpc,
Please contact us through our support system and share your site credentials. This will help us investigate and resolve the issue as quickly as possible.
Regards Andon-Design.
Hi, could you reset my purchase code? I need to reinstall my website. Thanks
Hello @nvbquoc5590,
I have reset the purchase code for you. Now you can use the same purchase code for the new site or domain to activate the theme again.
Regards Andon-Design.
Hello, When we deactivate UDesign Core, the site works but when it is active, it does not work. Will you publish an update?
Hello @nesimiates48,
Thank you for reaching out! Just to clarify, when you say the “site does not work”—are you seeing a white screen or experiencing some other issue when UDesign Core is active? Could you kindly provide a screenshot or further details of the problem you’re encountering?
Additionally, please contact us through our support system and share your site credentials. This will help us investigate and resolve the issue as quickly as possible.
Looking forward to assisting you!
Regards Andon-Design.
I bought your theme, and I’m trying to edit the footer, for example, and the site just keeps loading and won’t open.
But if I deactivate the UDesign Core plugin it opens, but obviously without design and it opens badly.
What can I do?
“Please navigate to the Elementor >> Tools >> Version Control >> Select the 3.28.3 version and click the reinstall button to set the old version of Elementor.”
I’ve already done this and it still doesn’t work.
Hello @apds,
Could you please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out?
Regards Andon-Design.
I did it before this message here, but I still haven’t had an answer. I look forward to it.
Hello @apds,
We have solved your issue.
Please check back on your site after clearing the cache.
Regards Andon-Design.
Hi, could you please tell me how to change the header image on the SHOP page? Thank you.
Hello @qyounes,
This is the block set on the shop page. To change the image, you need to edit the block. You can do this by navigating to Udesign >> Templates >> Block Builder. Look for the block used on the shop page, typically named “Shop Page Block” or “Page Header.”
Edit this block with Elementor and change the image there.
Regards Andon-Design.
Thank you
I’m using the Jewelry theme, and since there’s no contact page, can I import the contact page from another theme like Udesign Business? If yes, how can I do it? Or do you have another method to achieve this? Thank you
It’s okay, I found the solution. Thanks!
Hello @qyounes,
That sounds good. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Thanks and have a great day!
Regards Andon-Design.
Hello,
I’m using WPML to translate my website, but I can’t find where to translate the footer section. I’m currently using the Jewelry theme. Could you please assist me with this?
Thank you for your help!
Hello @qyounes,
Please go to WPML >> Settings >> Taxonomies >> Enable or make the Template builder as Translatable and save the setting. Then you will able to translate the Block.
Otherwise, contact us through our support system along with WP admin login details so we will do it for you.
Regards Andon-Design.
Dear Support Team,
I am using the Jewlery theme for my website, which is based in Canada (Quebec). In the checkout section, I need the system to calculate and display both applicable taxes:
GST (5%) – Federal tax
QST (9.975%) – Quebec provincial tax
Could you please guide me on how to configure this? Is there a built-in feature or recommended plugin to handle these tax rules correctly?
Thank you for your assistance!
Best regards
Hello @qyounes,
WooCommerce GST & QST Tax Setup Guide for Quebec, Canada
Follow these steps to configure your WooCommerce store to calculate and display both GST (5%) and QST (9.975%) taxes correctly for customers in Quebec.
1. Enable Taxes in WooCommerce
- In your WordPress dashboard, go to WooCommerce > Settings > General.
- Check the box labeled
Enable taxes and tax calculations. - Click Save changes.
2. Set Up Tax Classes
- Go to WooCommerce > Settings > Taxes.
- Under Additional tax classes, add a new tax class named
QST(orTPS/TVQ). - Click Save changes.
3. Add Tax Rates
GST (Federal Tax)
- In the Taxes tab, click on Standard rates.
- Click Insert row.
- Fill in the fields as follows:
-
Country code:
CA -
State code: leave blank or use
*(all provinces) -
Rate %:
5.0000 -
Tax name:
GST - Priority: 1
- Compound: leave unchecked
- Shipping: check if tax applies to shipping
-
Country code:
- Click Save changes.
QST (Quebec Provincial Tax)
- Go to the tax class you created for Quebec (e.g.,
QST). - Click Insert row.
- Fill in the fields as follows:
-
Country code:
CA -
State code:
QC -
Rate %:
9.9750 -
Tax name:
QST - Priority: 2 (applies after GST)
- Compound: check this box (QST is calculated on top of GST)
- Shipping: check if applicable
-
Country code:
- Click Save changes.
4. Ensure Taxes Are Calculated Based on Customer Address
- In WooCommerce > Settings > Taxes, verify that taxes are calculated based on the customer shipping address (or billing address if preferred).
5. Test Your Setup
- Add a product to the cart.
- Proceed to checkout.
- Enter a Quebec shipping address.
- Confirm that both GST (5%) and QST (9.975%) taxes are applied and displayed correctly.
6. Optional: Use a Plugin for Automation and Compliance
WooCommerce’s built-in tax features can handle GST and QST as above, but you may want to consider plugins for easier management and compliance:
- WooCommerce Shipping & Tax (official, free) – automatic tax calculation by location, including Canadian taxes.
- Quaderno for WooCommerce – automates tax calculations and compliance globally, including Canadian GST and QST, plus tax reports and invoices.
- Avalara AvaTax – real-time precise tax calculations for Canadian jurisdictions; requires a paid Avalara account.
Compound box for QST in WooCommerce tax settings.
By following these steps, your WooCommerce store will correctly calculate and display GST and QST taxes for customers in Quebec, Canada.
Regards Andon-Design.
Hi,
Thank you for clarifying! I understand now that you’d like the TPS (5%) and TVQ (9.975%) to appear as separate line items in the cart/checkout (not combined), like this:
| Subtotal | $100.00 |
| GST (5%) | $5.00 |
| QST (9.975%) | $9.98 |
| Total | $114.98 |
Thank you
Apologies for the trouble. The problem is now resolved. I appreciate your assistance!
Hello @qyounes,
That sounds great! Please don’t hesitate to reach out if you have any further comments, concerns, or suggestions. We would appreciate the opportunity to make things right if you give us another chance.
Thank you, and have a wonderful day!
Regards Andon-Design.
Hi, could you reset my purchase code? I need to reinstall my website.
Hello @tomtomek,
I have reset the theme purchase code for you. Now you can use the same purchase code for the new site or domain to activate the theme.
Regards Andon-Design.
U-design core is blocking elementor from loading. I deactivated all plugins and it is the reason. I have everything full updated. Never mind i didnt see the answer above
Hello @WeAreCreativeWalkers,
We are aware of an issue with the latest update of Elementor. We have already reported this to our development team, who will investigate and resolve the problem in the next theme update.
In the meantime, you can continue using the previous version of Elementor, which is functioning properly.
Please navigate to the Elementor >> Tools >> Version Control >> Select the 3.28.3 version and click the reinstall button to set the old version of Elementor.
See the screenshot for clarification: https://ibb.co/whvxjxWk
Regards Andon-Design.
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