Hi Fercz! Thank you for your interest!
We’re sorry, but what you’re asking for is not provided by themes, which handle the presentational aspect of a site. These are functionalities reserved for specific plugins (moreover, what you’re listing are three very different types of management).

After a client purchases a service from an agency with your theme, how does post-sale communication happen? And after purchasing the theme, is there Dashboard tools for customers that can be linked with this theme?

Hi Fercz! As we explained, what you’re looking for is not a functionality provided by Uncode or any other theme. There are specific plugins for WordPress that are responsible for these functionalities. Do you want an internal ticket service? Dashboard for what? You should first look for a plugin that offers what you need because there are several available.

Hi andrewm324! This particular functionality is not part of our current framework or advertised features. However, it can likely be achieved through custom CSS implementation. You could create this effect using a pseudo element (::after or ::before) applied to a Row, combined with some Column configurations to achieve the desired layout.

Hi officialjduarte! Select the page where you have the “Account Forms” module here: https://lopezb.d.pr/i/7FHtiq
... and select the page where you have the “My account” module here: https://lopezb.d.pr/i/lM7NgJ
For more info, please follow: https://support.undsgn.com/hc/en-us/articles/360011209918-Custom-My-Account-and-Account-Forms

I have selected the Login page in the Acccount Forms module. Somehow when going to that page, there is a bug. I need to complete recaptcha, or the page isn’t accessible. On the my account module, I just have the standard My account page.

Hi officialjduarte! Without seeing it and without access, I can’t tell you, but we don’t have any other users reporting something similar so it’s probably related to something extra that you have installed. From here, your link produces an error confirming someting extra is acting on it: https://undsgn.d.pr/i/AF5RTh

Hi pigor! We are not sure from here how your plugin works, but there’s absolutely nothing in the code from your page and in the loaded resources. Please provide evidence of this or consult the support for this plugin because these resources don’t exist on your site, ex: https://undsgn.d.pr/v/zDEqtH

thank you!

Hi pigor and thank you for the confirmation!

Hi officialjduarte! We can’t tell you at the moment – it’s not in the priorities for the upcoming update, which has an entirely different focus. We’ll note it on our request list. In fact, if you’d like, there’s a form for submitting Feature Suggestions:https://support.undsgn.com/hc/en-us/articles/213714949-Feature-Requests

Hi fifthstorey! Thank you for appreciating Uncode! No, currently these elements only use icons that are part of the internal library, and custom icons cannot be used. However, if you have a different icon font, it’s very easy to create a CSS override.

Ok, thank you very much!

Hi fifthstorey and thank you for the confirmation, even if we cannot help with this!

Hi michalcica! You should simply try changing what is currently product_cat in the hook to product_tag.

Alright, but I want to use the same layout for all tags. On your website there is a code only for one specific tag. Do I have to set them all manually or is there a simpler solution?

Hi michalcica! If I understand you correctly and you want this for all tags, you should modify it this way, for example:

...if( is_tax( 'product_tag' ) ) {
        $val = 1133;
    }...

Hi margemi! If we understand correctly, you’re asking whether the excerpt can be displayed on hover interactions. Unfortunately, this feature is not part of our current framework design. We made the decision not to include hover-based excerpt displays because this interaction method doesn’t translate well to mobile devices, where hover states don’t exist. Since mobile responsiveness is a core priority for us, we focus on features that provide consistent user experiences across all device types.

Hello, Thanks for your quick answer! I agree with your consideration about hover state on mobile. The idea I had though is for when you have some more information about a project but you don’t want to use a full independent page to show it (to many clicks), and if you put that information on the grid, it became too busy. I was also considering using lightbox for it, but I can not display that information there, isn’t it? any suggestion for that situation? Thanks!

Hi margemi! Yes, of course we understand what you mean. We were just explaining why it’s not part of the current set of options. The lightbox supports one line of description below the image. Alternatively, you could consider using pop-ups (but of course it takes longer if you have many to configure): https://support.undsgn.com/hc/en-us/articles/18578145445917-PopUp-Maker

Hi fifthstorey! Uncode already has a tooltip, search here for “tooltip”: https://undsgn.com/uncode/features/typography/
You can use with this code in a text:

<a class="btn-tooltip" href="#" data-toggle="tooltip" data-placement="top" data-original-title="This is a tooltip!" title="">Hover this is link for tooltip</a>

Thank you so much!

Thank you for the confirmation!

Hi Walizen and thank you for your interest! We’re not entirely sure we understand your request, but the 800 Wireframes are essentially a library of section layouts created with our Page Builder version, which is based on WPBakery although it’s quite different. You cannot use them with other Page Builders. Feel free to try it out, and if it’s not what you’re looking for, we’re happy to offer you a refund so you can test it risk-free.

Yes thanks for answer its beautiful themre but WP bakery feels so difficult now that im used to elementor.. Alas.. My question was if the wireframes could used with gutenberg and if all ready made demos are available in wireframe section.. in short will you have any other builder then wpbakery.. thanks again and buying soon

Hi Walizen! No as explained the Wireframes are layouts based on the our tailored version of WPBakery!

Hi laewox! I’ll immediately notify the relevant person about your request so they can assess the situation.

Hi bcomebilly! The latest version is planned to be published tomorrow with a minor update (we remind that it will be inserted in the main download folder): https://support.undsgn.com/hc/en-us/articles/360002620578-Removed-Secondary-Plugins

Hi setsettings! We are not sure we fully understand your request. Do you need to create a new websites with the same licenses?
Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi! I have already contact to you yesterday by the form on this link that you send me. I will be waiting for your answer. Thank you in advance. Astrid.

Hi setsettings! Your message was already replied yesterday at 17:50.

Hi kwtan! No, we’re sorry, but it’s not possible to create 7 columns because Grid Systems are generally based on a 12/12 division. However, if you need this, it’s possible with a single small line of extra CSS that can be inserted in the Theme Options.

Great, thanks! Once I get the theme, would you be able to provide the CSS?

Hi kwtan! Yes, sure, don’t worry, just contact us!

Hi keitristan! Yes sure, please follow: https://support.undsgn.com/hc/en-us/articles/213459549-Custom-Category-Pages
2. Not sure to understand, anyway it should not be a problem but we need to check your setup.
3. If you refer to the Posts module, you need to use Taxonomies: https://undsgn.d.pr/i/jFpcql
For the Categories, you can follow this: https://support.undsgn.com/hc/en-us/articles/360013039518-Posts-Taxonomy-Query
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hello! Thank you for the reply! It helps a lot!

for the 2nd point, may you check the following link for the detials: https://woocommerce.com/document/woocommerce-brands/.

And for the 3rd point, what i wanna do is showing category list: if parent A has the followings, —a —b —c The page will be showing a, b, c only

Hi keitristan! 2. This feature was previously an external plugin and has now been integrated into WooCommerce Core. We have scheduled to include it in Uncode in an update that will be released within 2-3 weeks. Currently, in Uncode it’s implemented in this custom mode: https://support.undsgn.com/hc/en-us/articles/8584630782993-Product-Attribute-Image
3. You can use the native shortcodes of WooCommerce.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi michalcica! That table has an error. It is using a unique “td” for the row that contains the price name, and that is invalid. In fact, even the checker reports it as an error: https://lopezb.d.pr/i/pWBqeh
I understand what you are saying and in fact, we have given you a CSS code that you can use to make the second column wider. Unfortunately, to have a completely flexible result you have to completely rework the section, going over the natural output of WooCommerce.

OK, I get it. Do you plan to add support for new WooCommerce checkout blocks?

Hi michalcica! It’s one of the tasks we have on our list along with other things, but I can’t tell you at the moment which update it will be included in.

Hi Praevaryn! We are sorry, but from here we cannot understand. In the case, open a ticket so the Support Team can check from the inside, otherwise you can create a custom navigation, ex: https://support.undsgn.com/hc/en-us/articles/18577721602205-Carousel-Slider-Navigation

The carousel slider navigation I added does not appear on the website (url above) There are no arrows showing. This is not a problem on the other pages of the website, just this one

Hi Praevaryn! Yes, we understand this, but we can’t figure out everything from here without access if other users aren’t reporting the same problem. We can help you with what we can understand, but not everything is intuitive just by looking at the page, especially if we don’t have other similar reports.

Hi michael91brandon! We are sorry but we are not sure to understand this scenario… are you able to replicate it here? https://undsgn.com/uncode/features/horizontal-tabs/
Anyway, do you have this option? https://undsgn.d.pr/i/1MLYZw

Hi, thanks so much for your reply!

To clarify, I’m building a mobile version of a site where the majority of the content is organized within the tabs module. As users scroll down the default tab, they encounter various call-to-action buttons like “Show all reviews” or “Show all amenities.” These buttons are not part of the native tab navigation—they’re regular buttons that are manually linked to other tabs using their custom slugs (e.g., #mobile-amenities).

The issue is that when a user taps one of these buttons, the linked tab does activate, but the scroll position remains unchanged. This means that the user stays mid-page and misses the top portion of the newly opened tab, especially on mobile.

I’m not referring to clicks on the built-in tab headers at the top of the module—just the in-page buttons that jump between tabs.

Do you have a recommended way to ensure the page scrolls to the top of the tab content when it’s activated this way?

Thanks! Michael

Hi michael91brandon! Ok, this appears to be something really custom… Anyway, the only suggestion we have is to try to implement the one-page features (activate the dedicated Page Option and the link to the Rows with the Row Name option): https://support.undsgn.com/hc/en-us/articles/214006065-One-Page-Scroll

Hi franx80! Please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi bryantleon_! As advised this is not a default option but can be done with a bit of CSS. Please open a ticket on our Help Center and insert all the necessary logins: https://support.undsgn.com/hc

Ok will do. Am I able to create a custom header via content blocks and have all the same content? Ill open a ticket to show you guys what I am trying to do.

Hi bryantleon_! No we are sorry but it’s never advertised that you can create the Menu with the Content Blocks.