12703 comments found.
Is it ok to update Elementor to the latest version 3.29.2 and Woocommerce to the latest version 9.8.5? Are they all compatible with the new Woodmart update in version 8.2.2?
Hello,
Of course, you can update the WooCommerce and Elementor to the latest versions.
Kind Regards
Hello,
I’m working on ensuring full WCAG 2.1 AA compliance on my WooCommerce website using the Woodmart theme.
I’ve encountered an accessibility issue related to the swatches for product attributes (like pa_colore). The swatches are rendered as interactive elements ( or
There is no aria-label or aria-labelledby
No visible text for screen readers
This leads to accessibility errors such as: Ensure every ARIA button, link and menuitem has an accessible name.
These are flagged by tools like Lighthouse, axe-core, and WAVE, and appear to be a violation of WCAG 2.1 – Success Criterion 4.1.2 (Name, Role, Value).
Can you please let me know how to fix this issue using your current version of the theme?Is there any recommended way to ensure that each swatch has a valid accessible name for screen readers, possibly by using the attribute term name?
Thank you in advance, Andrea
Hello,
Thank you very much for the feedback. We are working on big update regarding accessability and will take this information into account.
Kind Regards
Perfect, because I worked alot to make your theme WCAG compliant adding code in function.php and override part of your theme by Child theme, but if you finally make it WCAG compliant will be Amazing.
Thank you! Let us know if there any other issues you noticed with this and we will review them as well.
I will send you all my patches to solve the WCAG problems that I solved, I hope this can help you in the development.
Thank you in advance!
Hi,
I’m trying to change the breakpoint at which the menu switches to the mobile version. I couldn’t find an option for this in the Theme Options, and I haven’t had success locating the needed CSS either.
Could you please provide the CSS needed to make the mobile menu appear at an earlier breakpoint (e.g., @media (min-width: 1177px))?
I also have top bar.
Thank you in advance for your help!
Best regards, Isabel
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Hello, I purchased and installed this theme, but I deleted the hosting for various reasons, when I try to install it again on the same domain, I get the error that this license is already active. How can I fix this?
Hello,
Thank you for using our theme and reaching out to us!
You can manage all your purchase codes in your account on our website: https://xtemos.com. From there, you can remove old activations for domains that are no longer in use, allowing you to activate the theme on a new domain.
If you don’t have an account yet, you can create one using your purchase code here: https://xtemos.com/my-account/
Let us know if you need any further assistance.
Kind Regards
Hello, I have 2 licence for the theme, I just installed one today and imported a template. When I tried to modify the header and upload my own logo, it’s not updated. I still have the old logo, whatever I clear cache or created a new header. Can I get help please?
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Hi, In fact I bought 4 licences and I mus renew my support for something that is not working correcly? Good theme but bad support, I install the theme again but without the prebuilt website and it works, meaning the issue is with the prebuilt website. I don’t thx you for this kind of stingy answer…
Hello,
In this case, please send us your admin access and all the details about the issue using the contact form here https://themeforest.net/user/xtemos
Kind Regards
I don’t have the issue now as I didn’t use the prebuilt website, it was the one called “Shaders slider” and with the theme’s last version
Sorry for the inconvenience. This layout is not available at the moment.
Actually, you can find it with another name – “Distortion slider”.
It’s the same prebuilt with 2 different names and it’s not working so you should fix it or remove it from the templates
Could you please send us your admin access so we can check what is wrong? Use the contact form here https://themeforest.net/user/xtemos
What is wrong is the prebuilt “Distortion slider”, I’m now using another prebuilt and everything is fine
It should work without any problems. If you face any issues, contact us with the details so we can help you.
Kind Regards
Feature suggestions
1, Elementor Widget of Accordion The Head tag cannot be modified.
2, Elementor Widget of Section title A hyperlink cannot be added to a title.
Hello,
Thank you very much for your feature requests. We will consider them for our future update.
Kind Regards
i am waiting from last 2 days still not get any replay from support team please into this asap ticket id: #665952
Hello,
We are very sorry for the delay. Your topic has been answered. Please continue the conversation there.
Kind Regards
Hello,
I am receiving the following error message: “The API server can’t be reached. Please, contact your hosting provider to check the connectivity with our xtemos.com server. If you need further help, please, contact our support center too.” I have reinstalled my site from scratch to refresh it, but I am unable to activate the theme. I am unable to create a new topic because, as a user of an older theme version, my support entitlement has expired. Additionally, there is currently a significant slowdown in the system. I kindly ask you not to withhold your valuable support, as I would greatly appreciate your assistance in resolving these issues. Thank you very much in advance for your understanding and help.
Hello,
Please send us your admin access and a screenshot of the problem so we can check and help you accordingly.
Kind Regards
I just bought this theme yesterday, unfortunately after installing the theme and loading the demo, everything seems working fine. But when I’m trying to edit the page via Elementer, it’s not working. Just getting stuck. I didn’t want a bad experience like this. So I’m back to the electro theme.
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
Thank you!
Best regards
Hi! What will happen with old custom tabs?
Hello,
They are still supported. You can either use our custom tabs post type or continue using legacy tabs.
Kind Regards
After the last update the Slider (any slider in Elementor) doesn’t work, in a sense that the arrows are unclickable and it doesn’t automatically move to the next slide. Also, some 3rd party plugins which use similar sliders like ADS PRO, have broken slider with the theme active.
Changing the theme to Storefront makes the slider working again.
It could be a bug in the theme or potential conflict with a plugin.
I have tested in both my VPS and Local environment.
I have tried disabling most of the plugins and it hasn’t solved anything. I have disabled all the settings in the performance tab. I have disabled all caching and file optimization (css, js or html).
Hello,
Please send us your website URL, where we can see the problem and check what is wrong.
Kind Regards
Your theme support is not responding and I am waiting still last 2 days
Hello,
Sorry for the late reply. As I can see, your questions are answered. Please continue the conversation there.
Kind Regards
Regards,
After the update, I got a problem that the stricture on the PC version of the site was disturbed, the site was 1720pt wide, but after the update, the blocks in elementor were totally disturbed. Have you had this problem and what would be the solution?
Best
here is site : https://zenithinterstone.rs/
OMG, sorry, i solwed the problem… Core plugin wasnt updatet…
Hello,
We are glad that you sorted it out. Feel free to contact us if you have any further questions.
Kind Regards
Hi, can Vendors sell tours?
Hello,
Could you please clarify your question?
Kind Regards
Hello Sir, Sorry to bother you in your busy time I also report this on forum, and they told me to that they send this to dev Still I just want to make sure
1. The fee gift section on cart is to bland, Like It’s just too simple, No High light or no text pop up like,” Yay You got a Free Gift with Sparkle paper flowing effect (https://prnt.sc/bhpgjehRLVR5) . Few Client and customer has also reported it that, because it’s not highlighting , the user is not knowing that its a free gift.
2. Other most important thing is ” There is no Slider or Pop up that that show “you have to spend this much to get the free gift” like this https://prnt.sc/3L-VazPz98AS
I know the Surprise Gift is good, While its good for initial But if you see in bigger picture, If one slider or highlighted text showing on product page & cart, That will Boost our sale
Hello,
Please, continue your conversation on support forum if you still have questions or unresolved issues.
Kind Regards
Looking at your dark theme demos, only the main page of them is dark, when clicking on category, product etc. it reverts to a light theme.
I’ve tried ‘dark’ ‘hardware’ ‘games dark’
Do you have a dark theme demo? or are they all just one page? thanks
Hello,
You can see how other pages look by clicking on the following links on the dark demo https://gyazo.com/13ca795a5077038ae36958bba0391666 https://woodmart.xtemos.com/demo-dark/?opt=darkKind Regards
thanks, but clicking on catergories goes to light theme again, difficult to get overall feel
You can add the following parameter to URL to see how any page looks in Dark mode ?opt=dark
Hi if i choose dark theme in the settings, only the menu on the left becomes black the background of the body remains white and the texts are then also white. why is that?
Hello,
Please send us your website URL so we can check the issue and help you.
Kind Regards
hi the url is https://dropster.store
Please send us your admin access so we can check the configuration. Use teh contact form on our profile page here https://theme forest.net/user/xtemos
Hello, I need to transfer all data from a WooCommerce website built with the Woodmart theme to a new website, also using Woodmart.
Important: I cannot simply clone the site because the new one will use Elementor Pro, while the current one was built with WPBakery. Therefore, I need a solution that transfers only the data, not the page layouts.
I’m looking for a reliable method or plugin to migrate the following:
All products, including variations, descriptions, images, attributes, etc.
All attribute image swatches (e.g., color thumbnails)
All existing orders
All customer data
What solution do you recommend for a complete and safe migration without losing any linked images or data?
Thank you! Andrea
Hello,
You can use the default WooCommerce import/export mechanism. If it doesn’t work, try to find a special migration plugin. Unfortunately, we don’t know the exact one that will fit your needs.
Kind Regards
Hi, since last Woocommerce update (9.8.4), website broke due to WC deactivating itself and throwing next message:
Fatal error: Uncaught Error: Call to undefined function wc_get_container() in… #8 {main} thrown in /home/.../public_html/wp-content/themes/woodmart/inc/enqueue.php on line 1231
Hello,
Please send us your admin access so we can investigate this. Use the contact form here https://themeforest.net/user/xtemos
Kind Regards
Thanks for answering, apparently it was something regarding the hosting, because it is working normally now.
Cheers.
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Hello!
Need to patch this. When the option to show out of stock products in the end of catalog is on, the query takes long to load.
SELECT SQL_CALC_FOUND_ROWS wp_posts.ID FROM wp_posts LEFT JOIN kid9_postmeta AS stock_status_meta ON (wp_posts.ID = stock_status_meta.post_id AND stock_status_meta.meta_key = ‘_stock_status’) WHERE 1=1 AND (wp_posts.ID NOT IN ( SELECT object_id FROM wp_term_relationships WHERE term_taxonomy_id IN (7) ) ) AND ((wp_posts.post_type = ‘product’ AND (wp_posts.post_status = ‘publish’ OR wp_posts.post_status = ‘private’))) GROUP BY wp_posts.ID ORDER BY CASE stock_status_meta.meta_value WHEN ‘outofstock’ THEN 1 ELSE 0 END ASC, wp_posts.menu_order ASC, wp_posts.post_title ASC LIMIT 0, 36
Hello,
Please send us your admin access so we can check the issue on your website. We can’t reproduce this problem.
Kind Regards
