12632 comments found.
Does your theme support polylang?
Hello,
Thank you for the question. Yes, our theme supports Polylang plugin.
Kind Regards
Hi, I’m facing an issue with the abandoned cart feature in the WoodMart theme.
When I try to view the cart content of an abandoned cart, it shows a “There has been a critical error on this website” message. Everything else on the site is working fine.
Please advise if there’s a fix or if this is a known issue. Thank you!
Hello,
Please temporarily disable all plugins that are not related to our theme and send us your admin access so we can check. Use the contact form here https://themeforest.net/user/xtemos
Kind Regards
I am unable to register on the Xtemos site. When I try to register, I receive the error message: “Purchase code is already in use.”
When I attempt to reset my password, it states that a password has been sent via email, but I have not received it.
I have not registered on the site yet.
The purpose of registering is to log a ticket regarding the following issue: we are currently facing a problem where the attribute swatches reset to their default settings a few minutes after we make changes.
Hello,
Please send us your purchase code so we can check your account and help you. Use the contact form here https://themeforest.net/user/xtemos
Kind Regards
Sent.
Hi there. Just a quick question before I buy the theme. On the cart page, is there an option to change the price total when quantity is increased/decreased? Currently, I see a button to update the total, nut I would like to have the price update once the increase/decrease buttons are clicked.
Hello,
Thank you for your interest in the WoodMart theme. We’re here to assist you with any questions you have about using it for your projects.
Yes, you can make it update automatically once you click on +/- buttons in the cart table.
Kind Regards
Thanks for your response. However, it seems my actual question is, IS THERE AN OPTION IN THE THEME to do it; not whether I CAN MAKE IT DO IT.
I will appreciate your direct answer for me to make a decision.
Thanks.
Yes, this option exists in our theme out of the box.
Okay, many thanks.
Hello WoodMart
Purchased the theme eventually but having issues importing prebuilt websites with the following error message: “The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.”
Kindly help.
Thanks.
Just to add that I have increased the timeout limit to 300 seconds; in fact, I set it to 0(no limit), yet the problem persists.
We are sorry to hear that. Please create a topic on our support forum and send us your admin access so we can check what is wrong. https://xtemos.com/forums/forum/woodmart-premium-template/
Hello there. I am trying to access my development website when I am not logged in but it is not possible Is that normal? I need to give the link to a few people to look at the frontend without logging in. What’s the way out?
Hello,
Could you please check how it works with the default WordPress theme to see if it is somehow related to WoodMart?
Kind Regards
Topic: Add to Cart Button – Display Widget Not Working
please advise i have followed all forums in your woodmart support forum
https://xtemos.com/forums/topic/add-to-cart-button-display-widget-not-working/but it does not work, everytime i click add to cart it is redirecting to the product page and not to Cart Widget on side. please help and advise how can i make THE DISPLAY WIDGET work. thank you very much
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
hello, i dont have ability to purchase this time support, pls only this time can u help me for this single issue. i have purchased support long time but i never used even once. pls ths time consider
Please disable all plugins that are not related to our theme and send us your admin access so we can check. Use the contact form on our profile page here https://themeforest.net/user/xtemos
dear i have send the required login, pls advise after. thanks
You need to enable AJAX add to cart option in Theme Settings -> Single product -> Add to cart.
dear thank you.appreciate your help
You are always welcome. Feel free to contact us if you have any further questions.
Hello,
I would like to ask if the Woodmart theme includes any kind of search analytics functionality – for example, tracking what users are searching for and how often.
If not, would it be possible to integrate Ajax Search Pro with the theme to achieve this? Or could you please recommend the best way to set up search statistics or track user search behavior while using Woodmart?
Thank you in advance for your support!
Hello,
Currently, there is no such functionality in our theme. Unfortunately, we don’t have a plugin to recommend for this purpose.
Kind Regards
Hello,
With Woocommerce 9.9.3, there is a bug that shows up in the Woo Logs.
Source: wc_get_related_products
Error: Invalid limit type passed to wc_get_related_products. Expected integer, got string with value: “8”
Error appears in the single log file every time a product on the site is opened. We did not get this with the previous Woo version. Is it a theme issue?
Also, some Templates need updating. 
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Support expired. Please send me an email address to send the info to?
Use the contact form here https://themeforest.net/user/xtemos
I’m experiencing an issue with the variation image swatches on the product page. On mobile devices, when I try to scroll down the page and my finger touches a swatch to start the scroll, the variation changes unintentionally.
This creates a bad user experience. Is there a way to fix this behavior, perhaps with JavaScript or another method?
if I select the “Change product image on attribute click” from the attributes it doesn’t help :/
also with the “Scroll to top on variation select [mobile]” it goes on a infinite loop .. I can not go do on the page if I scroll I have to avoid the “wd-swatches-product wd-swatches-singl” div section .. please give a solution to this
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
I already tried that initially, but my support period has ended. Since this appears to be a theme issue, I would really appreciate it if you could provide a quick fix—not just for me, but for other users as well.
We see your topic on our support forum. Our specialists are working on it and will back to you soon.
After the latest update, the add to cart button no longer works from within the product page. Is there a solution to this problem?
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Is it ok to update Elementor to the latest version 3.29.2 and Woocommerce to the latest version 9.8.5? Are they all compatible with the new Woodmart update in version 8.2.2?
Hello,
Of course, you can update the WooCommerce and Elementor to the latest versions.
Kind Regards
Hello,
I’m working on ensuring full WCAG 2.1 AA compliance on my WooCommerce website using the Woodmart theme.
I’ve encountered an accessibility issue related to the swatches for product attributes (like pa_colore). The swatches are rendered as interactive elements ( or
There is no aria-label or aria-labelledby
No visible text for screen readers
This leads to accessibility errors such as: Ensure every ARIA button, link and menuitem has an accessible name.
These are flagged by tools like Lighthouse, axe-core, and WAVE, and appear to be a violation of WCAG 2.1 – Success Criterion 4.1.2 (Name, Role, Value).
Can you please let me know how to fix this issue using your current version of the theme?Is there any recommended way to ensure that each swatch has a valid accessible name for screen readers, possibly by using the attribute term name?
Thank you in advance, Andrea
Hello,
Thank you very much for the feedback. We are working on big update regarding accessability and will take this information into account.
Kind Regards
Perfect, because I worked alot to make your theme WCAG compliant adding code in function.php and override part of your theme by Child theme, but if you finally make it WCAG compliant will be Amazing.
Thank you! Let us know if there any other issues you noticed with this and we will review them as well.
I will send you all my patches to solve the WCAG problems that I solved, I hope this can help you in the development.
Thank you in advance!
Hi,
I’m trying to change the breakpoint at which the menu switches to the mobile version. I couldn’t find an option for this in the Theme Options, and I haven’t had success locating the needed CSS either.
Could you please provide the CSS needed to make the mobile menu appear at an earlier breakpoint (e.g., @media (min-width: 1177px))?
I also have top bar.
Thank you in advance for your help!
Best regards, Isabel
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Hello, I purchased and installed this theme, but I deleted the hosting for various reasons, when I try to install it again on the same domain, I get the error that this license is already active. How can I fix this?
Hello,
Thank you for using our theme and reaching out to us!
You can manage all your purchase codes in your account on our website: https://xtemos.com. From there, you can remove old activations for domains that are no longer in use, allowing you to activate the theme on a new domain.
If you don’t have an account yet, you can create one using your purchase code here: https://xtemos.com/my-account/
Let us know if you need any further assistance.
Kind Regards
Hello, I have 2 licence for the theme, I just installed one today and imported a template. When I tried to modify the header and upload my own logo, it’s not updated. I still have the old logo, whatever I clear cache or created a new header. Can I get help please?
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Hi, In fact I bought 4 licences and I mus renew my support for something that is not working correcly? Good theme but bad support, I install the theme again but without the prebuilt website and it works, meaning the issue is with the prebuilt website. I don’t thx you for this kind of stingy answer…
Hello,
In this case, please send us your admin access and all the details about the issue using the contact form here https://themeforest.net/user/xtemos
Kind Regards
I don’t have the issue now as I didn’t use the prebuilt website, it was the one called “Shaders slider” and with the theme’s last version
Sorry for the inconvenience. This layout is not available at the moment.
Actually, you can find it with another name – “Distortion slider”.
It’s the same prebuilt with 2 different names and it’s not working so you should fix it or remove it from the templates
Could you please send us your admin access so we can check what is wrong? Use the contact form here https://themeforest.net/user/xtemos
What is wrong is the prebuilt “Distortion slider”, I’m now using another prebuilt and everything is fine
It should work without any problems. If you face any issues, contact us with the details so we can help you.
Kind Regards
Feature suggestions
1, Elementor Widget of Accordion The Head tag cannot be modified.
2, Elementor Widget of Section title A hyperlink cannot be added to a title.
Hello,
Thank you very much for your feature requests. We will consider them for our future update.
Kind Regards
i am waiting from last 2 days still not get any replay from support team please into this asap ticket id: #665952
Hello,
We are very sorry for the delay. Your topic has been answered. Please continue the conversation there.
Kind Regards
Hello,
I am receiving the following error message: “The API server can’t be reached. Please, contact your hosting provider to check the connectivity with our xtemos.com server. If you need further help, please, contact our support center too.” I have reinstalled my site from scratch to refresh it, but I am unable to activate the theme. I am unable to create a new topic because, as a user of an older theme version, my support entitlement has expired. Additionally, there is currently a significant slowdown in the system. I kindly ask you not to withhold your valuable support, as I would greatly appreciate your assistance in resolving these issues. Thank you very much in advance for your understanding and help.
Hello,
Please send us your admin access and a screenshot of the problem so we can check and help you accordingly.
Kind Regards
I just bought this theme yesterday, unfortunately after installing the theme and loading the demo, everything seems working fine. But when I’m trying to edit the page via Elementer, it’s not working. Just getting stuck. I didn’t want a bad experience like this. So I’m back to the electro theme.
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
Thank you!
Best regards
Hi! What will happen with old custom tabs?
Hello,
They are still supported. You can either use our custom tabs post type or continue using legacy tabs.
Kind Regards
After the last update the Slider (any slider in Elementor) doesn’t work, in a sense that the arrows are unclickable and it doesn’t automatically move to the next slide. Also, some 3rd party plugins which use similar sliders like ADS PRO, have broken slider with the theme active.
Changing the theme to Storefront makes the slider working again.
It could be a bug in the theme or potential conflict with a plugin.
I have tested in both my VPS and Local environment.
I have tried disabling most of the plugins and it hasn’t solved anything. I have disabled all the settings in the performance tab. I have disabled all caching and file optimization (css, js or html).
Hello,
Please send us your website URL, where we can see the problem and check what is wrong.
Kind Regards
