39218 comments found.
hello, avada forms seem to not record all form elements in the “form entries”, i made sure all form elements are being filled, but still some elements are not recorded, and now i lost a lot of submission data. how can i get this?
Hello @AbdullahRaed1994
This can happen when you don’t have fieldname set for any specific field, make sure that your fields have a field name, however if the issue persists, our support team will need to take a closer look into the website to provide a more precise response.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for your instant reply. All the elements have field names. My support is expired with Avada, and the renew cost seems to be very high for trying to solve an issue like this.
Hello AbdullahRaed1994
Try setting up new fields in this case, this is not a known issue so our team will have to check this out further.
Thanks
-Ammar
The titles and headers are jacked on mobile. How to I fix it?
Hi
You can enable responsive Typography by going to WordPress admin panel dashboard → Avada → Options → Responsive
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I want to rebuild my website in a sub-directory/staging area. Do I have to buy a second license to do that?
Hi
You can use the same license for a staging url. Please do follow the whitelisted URL format we do recommend. Kindly check the link https://avada.com/documentation/avada-registration-and-licensing-faq/#collapse-1-864011
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
When I post a portfolio it;em for the influencer theme it does not show up in the front site but the default imports do. How do I fix this and the support portal will not let me submit a ticket. Idk why you restrict support to a continuous payment when I bought this theme and there are ongoing bugs so you should fix that.
Hello @comradedevgirl
Kindly make sure that you have no post offset value being setup for the post card which is set to show the portfolio items, other than that what you can try is making sure that there are no category filters being added there.
Your support is coming up as expired on our end, in order to create a support ticket you will need to have active support, more about this can be read here => https://avada.com/documentation/extending-and-renewing-avada-support/
Thanks
-Ammar
Hello. I am using the avada theme – https://avada.website/factory/ on my website – https://canadianliquidfillers.com.
The full demo import went well as you can see on the link, and I am just about to start customizing, but when i Click on the “Edit Live” button to edit… it opens up the page – https://canadianliquidfillers.com/?fb-edit=1 but the page isn’t editable and doesn’t show all the editable live area.
I’ve tried this both on Chrome and Firefox and this issue remains the same… I need help to resolve this. All other Avada websites I’ve built all shows the live editing interface, but this one doesn’t…
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
We do see that you have valid support. Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I have ten licenses of Avada and I just bought one today. I tried to open a support ticket and the support site for Avada said that I do not have any support time left!
I need to resolve this issue. In using the real estate theme, I tried to edit an agent. Instead of the great Avada interface, I got this:
[fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” align_content=”stretch” flex_align_items=”flex-start” flex_justify_content=”flex-start” flex_wrap=”wrap” hundred_percent_height_center_content=”yes” equal_height_columns=”no” container_tag=”div” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” border_style=”solid” box_shadow=”no” box_shadow_blur=”0” box_shadow_spread=”0” gradient_start_position=”0” gradient_end_position=”100” gradient_type=”linear” radial_direction=”center center” linear_angle=”180” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3” background_blend_mode=”none” video_aspect_ratio=”16:9” video_loop=”yes” video_mute=”yes” pattern_bg=”none” pattern_bg_style=”default” pattern_bg_opacity=”100” pattern_bg_blend_mode=”normal” mask_bg=”none” mask_bg_style=”default” mask_bg_opacity=”100” mask_bg_transform=”left” mask_bg_blend_mode=”normal” absolute=”off”
Hi there
We can confirm that your support is active. Always ensure that all your purchase codes are added to your My Avada account.
Please log in to your My Avada support account and submit a support ticket using the link below. Our support team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
Thank you for taking the time to respond here. However, I did ensure that my purchase code was inserted. There must be a lag between purchase time and Avada getting the confirmation in their system.
Why did you not respond here to the question? I am stuck and can’t proceed until I hear back from you. I even deleted the theme and reinstalled, but it is not working. TIA
Hello Alitraeps
You have a valid support and should be able to open a support ticket with us following the link above.
Regarding your question, there is not enough context there for us to respond, however it seems like that either you have your Avada Builder disabled (not active) from plugins section or some of your builder elements are disabled from builder options.
We will need to take a closer look into your website to provide a more solid response on this.
Thanks
-Ammar
Thank you!
You are most welcome 
Why is my site loading so slow? After running site performance, performance for mobile is at 67 percent and Web is 54 – i’ve only swapped out media and thats it.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I no longer have support membership but I feel like the website should not run slow in the first place. How can I contact you?
You will require an active support in this case.
Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Do you have any business directory demos using geodirectory? Thank you
Hi
We do not have any specific prebuilt with that plugin
Thank you
How do i get the author box to hide on the main page at pennyminus.com
How do i remove the whitespace below the header on the pages
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I am using the “Avada Forms” with file uploading. The files get uploaded to /upload/fusion-form and is not available in the media gallery. Is it possible to change the directory?
Hi
The uploaded file is not going to be present in the media library as that is a completely different method of upload. If you need to do this, then it will require custom code
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi,
is it possible to disable the author archive / author page with Avada without using an external plugin like Yoast or RankMath? It’s not good that google indexes these author pages otherwise.
Hi
Author pages are not specific to Avada but present in WordPress by default. We can not disable these pages via Avada. This will need custom code or a plugin
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, your portfolio theme breaks on ipad Google chrome: https://avada.website/portfolio/
Is there a fix for this?
Hi
This can depend quite a bit on your device width/iPad model and breakpoint.
We do see you have valid support. Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Sorry if i wasn’t clear but I was referring to your template. Not a site I built with it.
Hi
Yes, it would depend on the type of device used as the prebuilt is more meant to show the prowess of the Avada. You can however reach out to support and they can suggest a breakpoint based on the device you are using
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi there I have almost 10 licenses of avada theme. suddenly something happened and ı can’t login to my .avada account ı can’t view prebuilt websites and i can’t even view avada.com please help
Hi
We have sent a ticket to you on your registered support ID. Please do check and add a reply
Thank you, Shaminder
How can I use the portfolio feature to build a product display section similar to an e-commerce website
Hi
We do see you have valid support. I would request you to please reach out to support team as they can advise better on a ticket
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I’m not able to use your live preview site since yesterday. When can I able to see the demo sites? What is the problem?
Still I can’t reach the prebuilt websites. Today is the 3rd day. Also to use import prebuilt websites feature is not working. It gives timeout error. Someone help.
Hi
We unable to see such an issue at our end. Temp Video here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, Thank you for your answer. Unfortunately I am not requesting a support which needs a ticket. In Envato (Themeforest) you have “Live Preview” button. And when you click this button, no site appears. blank screen and a message in the middle “avada.com took too long to respond.”. So, I wanted to buy another Avada team but I want to see the prebuilt sites and I can’t since 3 days. Although I have working Avada site and I can’t see previews from prebuilt website sections too. Also as in the video which you shared, you stopped, PLEASE continue and select and press import button and see.. Again it doesn’t import. There is time out error.
So, I think it is clear now. Please tell me when I can see Live Preview? Or should I buy another Theme?
Finally it’s working.
Glad its now working well!
Hello.
I hope you are doing well. This question is about Blog layout, not about blog post layouts. I try to choose the blog layout like the homepage layout, but it is not possible. My blog is a page, in setting -> Reading I select like the page for posts. In Avada -> Layouts, I select inside the homepage layout in the manage conditions, but after that I see that the header is different, the footer is different…, please, how can I solve this problem?
Thanks in advance.
Antonio.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I’ve encountered an issue with the Counter Box. Everything seemed fine, but suddenly the contents became misaligned. This isn’t happening on just one page—it’s affecting every instance where I use a Counter Box. Do you have any idea what might have caused this? Please see the attached screenshot for details. https://app.screenclip.com/6LXB
Hi
Please check the font sizes applied for the relevant div/header tag/p tag used by going to WordPress admin panel dashboard → Avada → Options → Typography
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Resolved
Hi
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I want to add an RSS feed, but there seems to be no way to do it. I tested it, but the result was negative. So, how can I implement an RSS feed? Thank you.
Hi
Avada does allow you to have a feed that can be seen adding /feed at the end of the URL. Example https://avada.com/feed/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I’ve submitted a request for assistance but haven’t received any response yet. My support subscription is about to expire in just a few days, and I’m concerned that the issue remains unresolved.
The problem is with the RSS feed on my website — it’s not functioning correctly. Posts are not appearing as expected in the RSS feed, even though they are visible on the homepage. You can check the feed here: https://www.isfipp.org/feed/
I would greatly appreciate your help in resolving this issue before my support period ends.
Thank you in advance for your attention.
Hi
Once a ticket is submitted within a valid support period it will be replied by our team in 24hrs. Our team has responded to your issue. Please do make a check
Thank you
thank you, I’ve founded the mail. Resolved! All the best!
Hi
Happy to help!
Thank you
Avada forms issues: 1. Using the Image select field with both the multiple select option and the required field option will break the field. It forces you to select all the field choices, not just one or two.
2. Adding a toggle to a form breaks the Avada Live Builder “Appearance” and “step progress” form options. When a toggle is added, you can only access these form options through the back-end builder
Hi
1) This is a limitation of the field for now
2) Our team will make checks for the issue and if this does appear at our end we will be taking the necessary steps to address this
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
