39373 comments found.
Hi, The update of layerslider version .15.1 is not activated
Hello dcmweb
I am not sure what you exactly mean by not activated here? Can you kindly add some more context to this?
Thanks
-Ammar
Hi, pre-sales questions:
1. Does this theme include elements to create a team member page? If so, would you please provide a sample?
2. Does it include the ability to hide that I am using the Avada theme and customize the name as it was white-labeled?
Thanks.
Hello @fatbones
We are happy to hear that you are interested in Avada, to answer your queres in same order below.
Yes it does, you can checkout the person element here => https://avada.com/documentation/person-element/
Yes, it does, you can use our White Label plugin and more about it can be read here => https://avada.com/documentation/how-to-use-avada-custom-branding-plugin/
we will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
Thanks, Ammar, your response was very helpful.
I just need to ask you one more thing: the link to the video tutorial on the “person” element shows different social media names to add to the profile, but how could I include other icons and links to sites like ResearchGate, ORCID, Academia, etc., all of which are related to research activity?
I’ve already delivered more than eight projects to universities using a theme that’s also among Envato’s best-selling themes, and all my clients have always asked me to include links to these sites. I’ve always received premium support from the theme developer, and I want to continue along these same lines, but also give myself the opportunity to learn about and use Avada. I know you won’t disappoint me, although I’d rather get a general idea of all the customization possibilities this theme will offer. I apologize if this explanation has been too long.
Hello Fatbones
There is an option for custom social icons that can be used, in any case what you can also do is make use of post cards, this means you can create your own custom post type for (team) and then you can add as many social links as you want there and add them using Avada dynamic options.
The possibilities are endliess, depending on how you want to achieve a particular design in this case
Thanks
-Ammar
Ok, let’s give this theme a chance. Hope not to be wrong.
Best, fatbones
You are most welcome
Looking forward to assist you on this journey!
Thanks
-Ammar
Avada support is not allowing me to create a ticket as i am facing issues with theme after purchase. After importing demo data Avada page builder plugin is not working and not allow me to edit any content. When i disable that plugin the page is broken but default WordPress edit option then start working.
Hello @sagimarketing01
You surely have a valid support account and ticket creation must work without any issues, kindly read how a support ticket can be initiated here => https://avada.com/documentation/how-to-register-for-my-avada/
We will gladly assist you further.
Thanks
-Ammar
When i signup from my registered email it show me there was an error when attempting to register you account, All avada purchases on that envato account are already being used to another avada account.
Hello Sagimarketing01
Kindly get in touch with us here and include your purchase code so our team can assist you accordingly => https://avada.com/contact/#contact
Thanks
-Ammar
Hello.
I purchased your theme a long time ago to use it on a single domain, and now we want to install it on a new website. However, we’re getting a warning that it’s already installed elsewhere. Your theme isn’t installed on any other site. We want to use our single license on our new site. Can you help?
Thank you.
Hello @sencerpasa
The purchase code is registered multiple times so that’s why its registration is limited. Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
Click Here to Get Avada Support
Thanks
-Ammar
Terrible support service. I’m having trouble updating a template, and they’re telling me I have to pay again to receive technical support. I’ve purchased two licenses, and it’s been a nightmare.
Hi
Avada offers updates for life so users do not need to pay anything additional to update the site. We have responded to your ticket where we simply applied the patch from the Avada patcher area
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I found a problem. When i add the “Related Posts” in Layout Section-Content, It automatically displays comments in meta, Even though I have off all comment meta. Please fix it.
Hello @digorder
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi there,
I’m having non-critical woocommerce error messages, also the ‘add to cart’ button doesn’t do nothing. I would also like to skip the cart page to jump straight to the checkout page.
Are these fixable/achievable by you if I pay for the extended support?
Thanks
Hello @trankitos
We are not aware of any such issues from our end, so this is surely specific to your site and setup, we will need to take a closer look into your website and this will require you to open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
I’ve been a long-time fan of Avada and have built several successful websites with your theme over the years. However, I’m currently facing a critical issue that is forcing me to reconsider my long-term use of Avada.
Here’s the situation:
On one of my websites using TranslatePress for multi-language support, the Arabic version of the site (RTL layout) breaks completely when upgrading to newer PHP versions (e.g., PHP 8.1+).
The issue seems to be related to how Avada handles RTL rendering together with TranslatePress under modern PHP environments.
This bug is preventing me from upgrading PHP for performance and security, and it’s putting my Arabic traffic at risk.
I’ve tried various troubleshooting steps, but the problem persists. If there is no fix or clear timeline for addressing this, I may have no choice but to migrate to another theme to ensure stability for my Arabic-speaking users.
As a long-time supporter of Avada, I sincerely hope this can be resolved. Could you please advise:
Is this a known issue?
Are there any fixes, patches, or workarounds to ensure Arabic RTL pages work properly under PHP 8.1+?
Will future updates of Avada fully support TranslatePress in RTL languages?
This is an urgent matter for us, and we would greatly appreciate your assistance.
Best regards, Steven
Hello Steven
We have not officially tested TranslatePress with Avada in this case, there is no specific plugin require for RTL language to work, we have a very detailed article about this here => https://avada.com/documentation/using-rtl-languages/
I will suggest you to actually try removing the plugin in this case and see if that helps?
In order to provide a more precise response, we will need you to actually send us a support ticket.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I have two Avada licenses – great template, thank you! 1. Regarding WPML – is it included with the license, or do I need to purchase it separately? 2. I’m looking for the new eCommerce prebuilt website (Shop). I can’t seem to find it in the import options. Could you please advise?
Best regards
Hello @supersliwq
We are glad to hear that, regarding your query as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I bought a license a few years back and used on a website. That website is gone long ago. Now I want to use Avada on my new website using the same license. but it’s saying “The purchase code is already being used on another domain.” How can I unregister my older domain and use this license for new domain?
Thank you resolved, I registered on https://my.avada.com/ and managed there
Hello @investorgains
Glad to hear you have worked this out, if you need any further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Does Avada include the FULL Revolution Slider Plugin? And which version of Revolution Slider is currently bundled with it?
Hi
We do have the full version of the rev slider but access to their premium content is not available with the bundled version of the plugin. We offer the latest version of the Rev slider. Any updates are released it shortly after the official plugin release
We look forward for you to be a part of the fastest growing theme community
Thank you, Shaminder
Hi,
Thanks for still one of thew most advanced theme!
One question; The image carousel isn’t linking to url, how can this be fixed?
Thank you!
Hello @sef
Please make sure that your image lightbox is actually enabled on the image, it should open the image in a lightbox in this case.
If however the issue persists, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks for the reply!
That doesn’t work eighter, it won’t link to an image or to an url (other site). It’s not clickable to a link. (lightbox is turned on in global settings)
Mostly I want it to be an clickable link to an external url.
Thank you!
Hello Sef
We will need you to take a closer look into this, can you kindly open a support ticket so our team can check this out further.
Thanks
-Ammar
Hello,
I’m encountering a persistent JavaScript error on a WordPress website using the latest versions of the Avada theme and WooCommerce.
The error is the following:
Uncaught TypeError: can’t access property “awb_woo_notices”, e.fragments is undefined at /wp-content/themes/Avada/assets/min/js/general/avada-woocommerce-single.js
This appears when visiting single product pages, and seems related to AJAX cart fragments handling.
It looks like the script tries to access e.fragments[‘awb_woo_notices’] without verifying whether e.fragments is actually defined, which leads to a JS runtime error.
I have attempted to remove this fragment using the woocommerce_add_to_cart_fragments filter and even tried disabling cart fragments, but the issue persists. This suggests the problem is rooted in the JavaScript file itself.
Could you please:
Confirm whether this is a known issue?Provide a temporary workaround or filter to safely disable the awb_woo_notices fragment?Consider including a fix in a future theme update by adding a proper check before accessing e.fragments?Thank you in advance for your support.
Best regards, zompa
Hello @zompaezampa
I am not able to replicate this issue at all on our end, can you kindly make sure that you are on latest version of Avada that is 7.12.3 in this case.
Also, can you kindly update your WordPress version if its not updated to the latest version.
If the issue persists, we will need you to create a ticket with our support team so this can be checked out.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I bought 2 licenses on Avada and please help me revoke all my licenses because I lost the account registered for both licenses and I want to register with a new Avada account.
Hello @hanwayprojects
The licenses are actually purchase codes which you can simply find inside your themeforest account, more about this can be read here => https://avada.com/documentation/how-to-locate-your-purchase-code-on-themeforest/
You can then create a new account from those purchase codes at our support panel following instructions here => https://avada.com/documentation/how-to-register-for-my-avada/
We will be happy to help you out
Thanks
-Ammar
Where can I update this message that shows up on the default contact page form after the user sends a message:
‘Thank you for using our contact form! Your email was successfully sent!’
Please let me know when you have a chance.
Hi
You can check the notice element of the form and change the text for the success message.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
hello, avada forms seem to not record all form elements in the “form entries”, i made sure all form elements are being filled, but still some elements are not recorded, and now i lost a lot of submission data. how can i get this?
Hello @AbdullahRaed1994
This can happen when you don’t have fieldname set for any specific field, make sure that your fields have a field name, however if the issue persists, our support team will need to take a closer look into the website to provide a more precise response.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for your instant reply. All the elements have field names. My support is expired with Avada, and the renew cost seems to be very high for trying to solve an issue like this.
Hello AbdullahRaed1994
Try setting up new fields in this case, this is not a known issue so our team will have to check this out further.
Thanks
-Ammar
The titles and headers are jacked on mobile. How to I fix it?
Hi
You can enable responsive Typography by going to WordPress admin panel dashboard → Avada → Options → Responsive
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I want to rebuild my website in a sub-directory/staging area. Do I have to buy a second license to do that?
Hi
You can use the same license for a staging url. Please do follow the whitelisted URL format we do recommend. Kindly check the link https://avada.com/documentation/avada-registration-and-licensing-faq/#collapse-1-864011
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
When I post a portfolio it;em for the influencer theme it does not show up in the front site but the default imports do. How do I fix this and the support portal will not let me submit a ticket. Idk why you restrict support to a continuous payment when I bought this theme and there are ongoing bugs so you should fix that.
Hello @comradedevgirl
Kindly make sure that you have no post offset value being setup for the post card which is set to show the portfolio items, other than that what you can try is making sure that there are no category filters being added there.
Your support is coming up as expired on our end, in order to create a support ticket you will need to have active support, more about this can be read here => https://avada.com/documentation/extending-and-renewing-avada-support/
Thanks
-Ammar
Hello. I am using the avada theme – https://avada.website/factory/ on my website – https://canadianliquidfillers.com.
The full demo import went well as you can see on the link, and I am just about to start customizing, but when i Click on the “Edit Live” button to edit… it opens up the page – https://canadianliquidfillers.com/?fb-edit=1 but the page isn’t editable and doesn’t show all the editable live area.
I’ve tried this both on Chrome and Firefox and this issue remains the same… I need help to resolve this. All other Avada websites I’ve built all shows the live editing interface, but this one doesn’t…
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
We do see that you have valid support. Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
