2966 comments found.
Hi, I really love this theme and I plan to get it. But before I purchase, I just want to ask… Which builder works best for the theme. I know you mentioned that both Elementor and WP Bakery, but which one works best.
Hi,
We appreciate you reaching out.
We’ve found Elementor to be more flexible and feature-rich.
Sincerely,
The Colabrio Team
Best regards, pablo
I got this.
Hi,
We appreciate you reaching out.
Glad to hear that you were able to sort it out.
Sincerely,
The Colabrio Team
Hi, for all the demos, I can only see Import for WPBakery, and no longer see Import for Elementor button, why is this happening?
Update: Fixed by updating the Demo Importer plugin.
Hi,
Thanks for getting in touch with us.
Ensure that Ohio Importer and Ohio Extra plugins are up-to-date and activated.
Sincerely,
The Colabrio Team
This is a pre-sales question. I’d like to build a home page based on your preview site https://preview.themeforest.net/item/ohio-creative-wordpress-theme/full_screen_preview/25193838 but can’t see a templates that matches this from the 33 available. Is it definitely available?
Thanks
Hi,
We appreciate you reaching out.
Yes, it’s available as a regular demo, but you can use it with Elementor only (WPBakery version is currently unavailable).
Sincerely,
The Colabrio Team
Any plans on adding new templates/designs?
Hi,
We appreciate you reaching out.
Yes, we have that on our to-do list.
Sincerely,
The Colabrio Team
Hello,
Will there be new features for the e-commerce feature in the next updates?
I see that Ohio currently has a great starting point and has great potential to become one of the most visually beautiful themes (UI) for online stores.
Hi,
We appreciate you reaching out.
Could you elaborate on which features you’re referring to?
Sincerely,
The Colabrio Team
Quick question regarding licencing. I need to build a new website for a client on a temporary domain to minimise downtime on their main domain. When I activate the licence on the temporary domain, will it carry over when I transfer the site to the main domain? Or is there a licence manager somewhere where I’ll need to change this?
Regards
Hi,
Thanks for getting in touch with us.
Yes, you will be able to transfer the license to production. There’s an option to detach/activate the license in the theme’s dashboard.
Sincerely,
The Colabrio Team
Brilliant, thank you!
You are Welcome!
Hi. We use ‘Ohio’ on our company website and we have to say that it is one of the best solutions you can get here.
But there is probably one bug that could be improved – alternatively, please give us a hint on how to solve it. When you set a video (e.g. a Youtube video) as the cover of a single project in the portfolio, everything works fine on the desktop – but in the mobile version the video doesn’t display at all.
Is this a real problem or are we doing something wrong? Or is this simply not possible in the mobile version? Thanks for the hints, as we no longer have support.
Hi,
Thanks for getting in touch with us.
YouTube video backgrounds often don’t work on mobile devices due to a combination of factors, including mobile browser limitations, YouTube’s features, and potential conflicts with device settings. Mobile browsers may restrict autoplay of videos, especially in the background, due to bandwidth or performance concerns. Additionally, some background playback features are exclusive to YouTube Premium.
Would you mind sharing the link to the page so that we will be able to check it?
Sincerely,
The Colabrio Team
Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires. When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.6.2 Active theme: ohio (version ) Current plugin: WPBakery Page Builder (version 7.0) PHP version 8.0.30 Error Details ============= An error of type E_ERROR was caused in line 837 of the file /home/o2z0aqw9jfi2/public_html/wp-content/plugins/js_composer/include/classes/core/class-vc-base.php. Error message: Uncaught Error: Class “Vc_Settings” not found in /home/o2z0aqw9jfi2/public_html/wp-content/plugins/js_composer/include/classes/core/class-vc-base.php:837 Stack trace: #0 /home/o2z0aqw9jfi2/public_html/wp-includes/class-wp-hook.php(324): Vc_Base->outputGlobalHeaderCustomHtml() #1 /home/o2z0aqw9jfi2/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters() #2 /home/o2z0aqw9jfi2/public_html/wp-includes/script-loader.php(2111): apply_filters() #3 /home/o2z0aqw9jfi2/public_html/wp-includes/script-loader.php(2222): print_head_scripts() #4 /home/o2z0aqw9jfi2/public_html/wp-includes/class-wp-hook.php(324): wp_print_head_scripts() #5 /home/o2z0aqw9jfi2/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #6 /home/o2z0aqw9jfi2/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #7 /home/o2z0aqw9jfi2/public_html/wp-login.php(127): do_action() #8 /home/o2z0aqw9jfi2/public_html/wp-login.php(1482): login_header() #9 {main} thrown
Hi,
Thanks for getting in touch with us.
First, ensure that the Ohio theme and all required plugins are up to date and activated. After that, try to activate one of the standard themes (e.g., Twenty Twenty-Five) and check if the issue persists.
Sincerely,
The Colabrio Team
Dear team at Colabrio,
Thanks for getting back to me. About the themes causing issues:
1. Advanced Custom Fields PRO: I have to deactivate this theme because when I activate it my site goes blank and shows the the following error on the webpage:
Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the acf domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/o2z0aqw9jfi2/public_html/wp-includes/functions.php on line 6121
2. Ohio Extra: When this plugin is on my site goes completely blank.
3. WPBakery Page Builder : this is there the main issue is. When I try to update it I receive the following error: Update failed: Update package not available.
When I try to manually update it, I am asked to purchase a license or wait for my theme to update it from your end.
Kindly update WPBakery on your end so I can update it as Its included in the license I have. I am positive this will fix my website. I am not getting any updates for the theme either.
I look forward to your help.
Thank you
Hi,
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
Hi,
I use Custom Fonts, and they are read perfectly by all browsers but specifically only 1 of the 6 is displayed by Chrome but not by Safari and Firefox (which uses its own default font).
But I set them correctly in Theme Settings > Typography > General.
From settings I also tried to load it again but nothing.
I noticed that if I go directly to where the text is on the page and use “Cunstom Font” and set the font there, then everything works perfectly.
So I can infer that in Theme Settings (so Ohio Extra) > Font it does not take the font that I set in Body Typography.
Since this happened after I updated to the new version of the theme and therefore to Ohio Extra 3.5.5.
Note: WPBakery Page Builder does not update to 8.4.1 for me too.
Please help.
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
hello! i use elementor and i want deactivate wpbakery plugin, but i cant (i click on deactivate but page reload and nothing append) thanks
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
How do I update WPBakery Page Builder 8.4.1 It’s not updating
Hi,
Thanks for reaching out.
We’ve found and reported an issue with the latest WPBakery version. That’s why we had to roll back to the previous version until the new version with the fix is released.
Sincerely,
The Colabrio Team
Does your theme offer login to a Client Panel (Agency Dashboard, Project Management and CRM) after the client purchasing a service?
If this theme offers this tool, how can I view the Customer Dashboard demos?
Hi,
Thanks for getting in touch with us.
No, unfortunately, it falls outside the scope of WordPress features.
Sincerely,
The Colabrio Team
Hello support, the theme is really very nice, congratulations! However, we have encountered a significant bug in the handling of news items marked as “highlighted”. When activating the flag to highlight a news item, the most recently published news item disappears from the page. This behaviour is not correct: the most recent news item should remain visible, simply by positioning itself below the highlighted one. The problem seems to be proportional to the number of highlighted news items: if two news items are highlighted, the last two published disappear, and so on. It would be important to solve this bug as soon as possible.
Thank you very much for your support! Regards!
Hi,
Thanks for reaching out and reporting this issue. I have forwarded it to our dev team for review.
Sincerely,
The Colabrio Team
Hello, i would like to purchase this theme, but i have a couple of questions. can i add 2 languages to this version? English and Arabic. And can i change the colors? do i have the full control over the template ?
Hi,
We appreciate you reaching out.
1. You will be able to have a multilingual website using the WPML plugin.
2. Yes, you can change colors in Theme Settings and page builders options.
3. Most of the elements are editable.
Sincerely,
The Colabrio Team
Hi, in my website I notice there is a left padding or margin that has appear after the latest updates.
www.messana.tech
Basically the backgroudn movie have a left white space. From what I understand is related to this class but I’m not sure:
media screen and (min-width: 1181px) { .elementor-page .page-container:not(.-full-w) .elementor-section.elementor-section-boxed.elementor-section-stretched { width: 100vw !important; left: calc(var(—clb-container-offset) * (-1)) !important; } }
It appear with higher resolutions. Please, could you help me to identify the problem?
Thank you
Kind regards Enrico
Hi,
Thanks for getting in touch with us.
The problem is caused by the following custom CSS code. Try to remove it or add it for mobile devices only.
Sincerely,
The Colabrio Team
Cant update theme, also fonts displaying wrong in editing mode.
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
Can’t as its telling us support has ended. But its your theme built, and now its broken. Sort it out!
Seems like it’s a local issue that occurred on your WP environment.
You can send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website.
By providing us with access, you agree that a backup has been taken.
Sincerely,
The Colabrio Team
Can I register the Revolution Slider? or it is just a Bundle, so I can´t download templates and addons of RS?
Hi,
Thanks for getting in touch with us.
We provide a bundled version of Slider Revolution:https://www.sliderrevolution.com/licensing-faq/i-received-slider-revolution-bundled-with-a-wordpress-theme-can-i-still-upgrade-to-access-premium-features/
Sincerely,
The Colabrio Team
Hello, is it safe to update to Elementor 3.29.1 Thanks
Hi,
Thanks for getting in touch with us.
The theme should work correctly with the latest Elementor version. However, we strongly recommend making a backup to avoid any issues while updating and avoid those situations, you’re dealing with the potential loss of all or some of your WordPress site.
Sincerely,
The Colabrio Team
I would like to extend the theme options available under screen settings to custom post types i am adding using the ACF plugin provided with the theme. Presently, the theme options is available for the default Page and Post types, and the theme provided Portfolio Custom Post Type. If I add a custom post type, like “Openings”, I want the page settings to be available with every post under Openings. Is it possible to do from anywhere in the settings?
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
So, I wrote to your team regarding adding extra post types, as the site I have planned is quite elaborate. And I’ve tried for a few months with my team, but they say that it’s not possible to only use taxonomies with one post type and the theme to accommodate all the content.
So we’ll have to ditch using this theme after months of development. I am still having active support, but since the theme doesn’t work with custom post types, is a refund possible?
Hi,
Thank you for reaching out and sharing your situation.
Unfortunately, the provided statement does not entitle you to a refund according to the Envato Market Refund Policy. Our theme doesn’t advertise the mentioned feature.
Sincerely,
The Colabrio Team
I understand it’s not an entitlement. Your theme requires a lot of expertise to even put together the demo site for the buyers. We have done a lot of advanced websites, with other themes, and since you provide ACF Pro and WP Bakery, one assumes it will be an advanced theme.
It is not good for a complex website. A simple website with few pages will work fine I believe. I believe I had requested you politely. Thanks anyway.
We are sorry to hear that you’re finding our theme difficult to work. However, as we mentioned before, insufficient expertise to use the item is not a valid reason for a refund under the Envato Refund Policy.
If there’s anything else we can assist you with, please contact our help center.
Sincerely,
The Colabrio Team
I don’t think it’s right to say my team is not an expert, when your theme is not fully compatible with custom post types offered with ACF. Your team has mentioned this in the support ticket.
I am not arguing with the Envato Refund Policy. The last thing I expect against a polite request is a rude reply.
We didn’t intend to offend or be rude. We simply quoted the paragraph, “They do not have sufficient expertise to use the item,” from the Envato Refund Policy. Because in your previous message, we believed you were having difficulties and said that “it requires a lot of expertise” to set things up.
Below, you can find the link to request a refund:https://themeforest.net/refund_requests/new
Sincerely,
The Colabrio Team