Discussion on Ohio - Creative Elementor and WooCommerce WordPress Theme

Discussion on Ohio - Creative Elementor and WooCommerce WordPress Theme

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3017 comments found.

hi, the Plugin Ohio Extra keeps crashing the site.

How can this be fixed, Also how do I get to use the multiple pages from the theme, only one page shows after importing a demo

Hi,

Thanks for contacting support.

We need a bit more information before getting this resolved. Do you have any errors displayed? If not, you should enable debug mode in your wp-config.php file to log all errors, notices, and warnings:

// Enable WP_DEBUG mode define( 'WP_DEBUG', true );

Sincerely,
The Colabrio Team

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I think the theme is beautiful and malleable. My main issue is that there is documentation but is not in depth enough, and also only in word press bakery not elementor (though both options are offered).

Also buggy – I can’t remove the share to socials bars on my projects and it’s covering up some of my content/headlines and it looks weird. Even though I turned off sharing from the theme settings and turned off socials options as well. I don’t see the option from the wordpress editor as well.

Hi,

Thanks for contacting support.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

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Why none of the pages in your demos are actually there when we import the demos?

I want all the content and pages to be visible. I am uploading the demo, but only the homepage design is displayed. How do I transfer the demo? Thank you.

https://socialfamo.us/ohio

Thank you in advance for your help

Unfortunately, we are unable to identify you as our client. Do you have an Ohio license?

Sincerely,
The Colabrio Team

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Yes there is

Please send us a personal message and share your license code so we can verify it and assist you.

Sincerely,
The Colabrio Team

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Hi! Just did a new clean install and demo import (Demo 31 agency) and for some reason, the menu is not showing up (Menu type set to standard)

Instead, the hamburger menu keeps showing. Cleared cache as well but nothing changes

Hi,

Try to check what menu type is set locally in Page Settings. Maybe a local option overrides the global Theme Settings.

Sincerely,
The Colabrio Team

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thanks so much! that was it!

You are Welcome!

Hi there, do you offer a theme installation service in me existed wordpress? Many thanks

Hi,

We appreciate you reaching out.

Yes, you can get an installation quotation on our additional services site.

Sincerely,
The Colabrio Team

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There are multiple templates available. Can we use different sections from other templates?

Hi,

We appreciate you reaching out.

Sure, you will be able to mix and match sections from different demo templates.

Sincerely,
The Colabrio Team

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Waiting for a reply to the ticket. Private Ticket #4268414

Good news! Your ticket has been answered. Please check it.

Note, you will be notified by email with further updates regarding your inquiry.

Sincerely,
The Colabrio Team

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bkiniv

bkiniv Purchased

Hi guys, if I need to create a landing page on the website with a separate menu that’s different from the site’s main menu, can I do this in the theme settings? If so, how? Sorry—I couldn’t find it in the manual.

Hi,

We appreciate you reaching out.

Currently, there is no such option. We have added it to our to-do list and will look into implementing it in a future update.

Sincerely,
The Colabrio Team

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Greetings, great work on this theme. However I would like to know if it’s possible to set-up different Page headline background for each page??

Thanks

Hi,

We appreciate you reaching out.

Sure, you will be able to set a different background for each page separately.

Sincerely,
The Colabrio Team

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Hello, thanks for the great theme. What is the latest version of PHP that this theme will work with?

Hi,

We appreciate you reaching out.

The latest tested PHP version is 8.2.0.

Sincerely,
The Colabrio Team

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Pre-sale question Hi, I have two questions. Question 1: I would like to know if the theme supports and displays the menu description. Is this feature active? Question 2: Once the theme is purchased, if the client changes their mind, is a refund possible? Thank you in advance for your answers.

Hi,

Thanks for getting in touch with us.

Yes, there’s an option to add a description for each menu item. Also, there’s an option to add a description for the wide menu:
https://tppr.me/b7ynhu

We process refunds in accordance with the Envato Market Refund Policy.

Sincerely,
The Colabrio Team

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Thanks for the thorough response :-)

You are Welcome!

I just updated Ohio to the latest version 3.5.6 and now my site is running really slow or timing out. I’ve optimized the php. to avoid time outs, but it didn’t seem to help. Is this a known issue and others have been affected as well? Debug seems to points to an issue with Ohio_extra. I appreciate any insite or asistance you might be able to provide to resolve this issue. Thank you in advance,

Ray

Hi,

We appreciate you reaching out.

Other customers haven’t reported this problem to us. Could you specify how you determined the site slowed down after the recent updates?

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

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Thank you, I appreciate you getting back to me and so far the issue seems to have resolved itself and appears to have been on the server side. I noticed there’s a new update already. I’ll be doing that update shortly. Thank you for fast responses and excellent support!

You are Welcome! Glad to hear that you sorted it out.

Sincerely,
The Colabrio Team

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Hi, my theme crashed with a message “Something went wrong with the plugin API.”

After disabling plugins from hosting, the problem was found with ohio-extra. What should I do?

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

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1stone Purchased

Hi, We are using Ohio theme on our website (https://www.conceptbeans.com/​). Previously, we have used one feature of the theme. For the home page, we have used a different portfolio image, and for the portfolio detail page, we have used a featured image. This is a link to the portfolio (DexiHunter​) and home page so that you can analyze what I am saying.

https://www.conceptbeans.com/project/dexi-hunter/ https://www.conceptbeans.com/

Now I want to change the image of the portfolio for the home page, but those settings are not showing on the portfolio detail page in the WP-admin dashboard. I have updated the theme to the latest version as well but still in vain.

I am not asking any customization or any further support. Just asking why theme features not working.

Please guide me in resolving this issue. I will wait for your reply.

Thank you

1stone Purchased

Hi, Thanks for reply.

I have sent these screenshots again. Please review them.

Again, I am saying that you are not understanding my point. For Dixie Hunter, one image has been uploaded as the featured image. This featured image (https://drive.google.com/file/d/1WCnynYhPflQwkclHkVfkLjbCzfjAzQHb/view?usp=sharing) is displayed on the project detail page, but on the home page of the website, a different featured image (https://drive.google.com/file/d/1ET_TXot5SONVoMls5_F2CLy0oSFMCS53/view?usp=sharing) from that portfolio is shown. The settings that you have told me in the above message are the same

1stone Purchased

Please guide me on which place in this portfolio there is an option to add 2 different featured images, because I am unable to find the featured image of the portfolio that is showing on the home page.

Thank you

Thanks for the screenshots, now they are available.

Unfortunately, there’s no option to set two Featured Images because that makes no sense. The only thing you can do is to show or not the Featured Image on a single project.

No updates after changing the option of the Featured Image? Try clearing or disabling the W3 Total Cache plugin (we see that you have it on your screenshots).

Sincerely,
The Colabrio Team

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From the landing page demo. https://ohio.clbthemes.com/

When on a desktop, the section that has screenshots, immediately after “Life-time license, free updates and 6 months of free support.”

It always scroll sideways as you scroll down, how can I set up that effect. It’s not working that way here.

2. How can I set up the cookie pop up. “This website stores cookies on your computer. Cookies Policy”

3. In footer the places where we have the text “Core Features” “Contacts” always remain dark even after I have set text to be white for footer in a particular page. How do I fix it?

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Hi all, I have three licenses purchased regularly but I am unable to update the latest version of the Ohio theme. My WP and Server have all the required values, but Ohio Theme Dashboard doesn’t allow me to update the latest version even though it says “Regular License activate”.

Hi,

We appreciate you reaching out.

Here’s how to update the theme:
https://docs.clbthemes.com/ohio/#updating

Sincerely,
The Colabrio Team

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bkiniv

bkiniv Purchased

Hello friends, thanks for your awesome theme! I’ve run into a challenge: I need to build a multilingual site and have installed WPML. Could you point me to where I should look if I need to translate the following theme elements: 1. Notices 2. CTA buttons 3. Copyright area

Thanks in advance!

Hi,

Thanks for getting in touch with us.

You should fill in the mentioned fields in Theme Settings separately for each language, one by one.

Sincerely,
The Colabrio Team

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Is there a way to change the Follow Us social label to Follow Me?

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Hi guys.

My site is a single deep scrolling page so I don’t use any menu options, but the burger menu still appears on mobile. How do I disable this?

Cheers

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Hi! Pls check your server, i can not import demo content.

https://demo.clbthemes.com/v1/demo/29/container.xml! Reason: 500 – Internal Server Error.

Thank you,

Hi,

Thanks for getting in touch with us.

Unfortunately, we are unable to identify you as our client. You need a license key to import demo content.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Hi guys. How do I get the portfolio to show more than 15 projects? I’ve changed the Theme Settings > Portfolio > Items per Page to 21 but it still shows only 15. I have 16 published projects.

Thanks

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

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