Discussion on Ohio - Creative Elementor and WooCommerce WordPress Theme

Discussion on Ohio - Creative Elementor and WooCommerce WordPress Theme

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Hi, my theme crashed with a message “Something went wrong with the plugin API.”

After disabling plugins from hosting, the problem was found with ohio-extra. What should I do?

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

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1stone Purchased

Hi, We are using Ohio theme on our website (https://www.conceptbeans.com/​). Previously, we have used one feature of the theme. For the home page, we have used a different portfolio image, and for the portfolio detail page, we have used a featured image. This is a link to the portfolio (DexiHunter​) and home page so that you can analyze what I am saying.

https://www.conceptbeans.com/project/dexi-hunter/ https://www.conceptbeans.com/

Now I want to change the image of the portfolio for the home page, but those settings are not showing on the portfolio detail page in the WP-admin dashboard. I have updated the theme to the latest version as well but still in vain.

I am not asking any customization or any further support. Just asking why theme features not working.

Please guide me in resolving this issue. I will wait for your reply.

Thank you

1stone Purchased

Hi, Thanks for reply.

I have sent these screenshots again. Please review them.

Again, I am saying that you are not understanding my point. For Dixie Hunter, one image has been uploaded as the featured image. This featured image (https://drive.google.com/file/d/1WCnynYhPflQwkclHkVfkLjbCzfjAzQHb/view?usp=sharing) is displayed on the project detail page, but on the home page of the website, a different featured image (https://drive.google.com/file/d/1ET_TXot5SONVoMls5_F2CLy0oSFMCS53/view?usp=sharing) from that portfolio is shown. The settings that you have told me in the above message are the same

1stone Purchased

Please guide me on which place in this portfolio there is an option to add 2 different featured images, because I am unable to find the featured image of the portfolio that is showing on the home page.

Thank you

Thanks for the screenshots, now they are available.

Unfortunately, there’s no option to set two Featured Images because that makes no sense. The only thing you can do is to show or not the Featured Image on a single project.

No updates after changing the option of the Featured Image? Try clearing or disabling the W3 Total Cache plugin (we see that you have it on your screenshots).

Sincerely,
The Colabrio Team

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From the landing page demo. https://ohio.clbthemes.com/

When on a desktop, the section that has screenshots, immediately after “Life-time license, free updates and 6 months of free support.”

It always scroll sideways as you scroll down, how can I set up that effect. It’s not working that way here.

2. How can I set up the cookie pop up. “This website stores cookies on your computer. Cookies Policy”

3. In footer the places where we have the text “Core Features” “Contacts” always remain dark even after I have set text to be white for footer in a particular page. How do I fix it?

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

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Hi all, I have three licenses purchased regularly but I am unable to update the latest version of the Ohio theme. My WP and Server have all the required values, but Ohio Theme Dashboard doesn’t allow me to update the latest version even though it says “Regular License activate”.

Hi,

We appreciate you reaching out.

Here’s how to update the theme:
https://docs.clbthemes.com/ohio/#updating

Sincerely,
The Colabrio Team

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bkiniv

bkiniv Purchased

Hello friends, thanks for your awesome theme! I’ve run into a challenge: I need to build a multilingual site and have installed WPML. Could you point me to where I should look if I need to translate the following theme elements: 1. Notices 2. CTA buttons 3. Copyright area

Thanks in advance!

Hi,

Thanks for getting in touch with us.

You should fill in the mentioned fields in Theme Settings separately for each language, one by one.

Sincerely,
The Colabrio Team

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Is there a way to change the Follow Us social label to Follow Me?

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

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Hi guys.

My site is a single deep scrolling page so I don’t use any menu options, but the burger menu still appears on mobile. How do I disable this?

Cheers

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

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Hi! Pls check your server, i can not import demo content.

https://demo.clbthemes.com/v1/demo/29/container.xml! Reason: 500 – Internal Server Error.

Thank you,

Hi,

Thanks for getting in touch with us.

Unfortunately, we are unable to identify you as our client. You need a license key to import demo content.

Sincerely,
The Colabrio Team

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Hi guys. How do I get the portfolio to show more than 15 projects? I’ve changed the Theme Settings > Portfolio > Items per Page to 21 but it still shows only 15. I have 16 published projects.

Thanks

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

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Hello,

I want to display badges on my menu header, but I couldn’t find out how to activate them in the documentation.

Thanks in advance.

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

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Bug:

Header displays correctly when opening the page. As soon as you scroll the sticky header logo gets moved all the way to the right. I am unable to log this as a bug as there is no way to report this in your ticketing system as the support has expired.

https://cadenzamusiccollective.com/about-us/

Thanks.

Hi,

Thanks for getting in touch with us.

We’re not seeing any problems with the sticky header on our end. Could you share a screenshot of the issue?

Sincerely,
The Colabrio Team

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Does anyone know what this error “Updating failed. Could not update the meta value of _elementor_edit_mode in database” is about? And how to solve it?!!!

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

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Hi, please I am trying to adjust the logo on the theme. Because it’s looking too big in some places. What is the recommended image size for Logo Height and Secondary Logo Height. For Desktop, Tablet, and Mobile.

Just like the demo

Hi,

Thanks for getting in touch with us.

We use such values:

Desktop Height: 40px
Mobile Height: 36px

Sincerely,
The Colabrio Team

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Thank you. Is this size applicable for secondary height (sticky logo)

You can use the same value as for the regular header, or feel free to set your value (a bit smaller than for the regular header).

Sincerely,
The Colabrio Team

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Hello,

1) Is it possible to add tags to the portfolio in addition to categories? I’d like to associate client logos with portfolio items. When a user clicks on a client’s logo, they would be redirected to a subpage displaying the projects completed for that client. The portfolio (embedded shortcode) would be displayed based on the assigned tag.

2) Portfolio tiles: is it possible to make the entire tile area (not just the play icon) clickable to open a YouTube/Vimeo player in a popup window? Example: https://prnt.sc/V7SEsbWHJL4Q

3) Is it possible to trigger autoplay of a video (mp4 or gif) when hovering over a portfolio tile? Example: https://prnt.sc/JXnn1vLc_a5chttps://undsgn.com/uncode/homepages/portfolio-video-cover/

4) Can the logo carousel (https://ohio.clbthemes.com/clients-logo-shortcode/) be made scrollable horizontally? In the demo version, I found that the logos are fixed (not scrollable).

5) Is it possible to edit the mouse cursor in the theme (currently red)? Or is it hardcoded into the template?

6) Can a background with text be added underneath the video (https://ohio.clbthemes.com/demo21/), similar to what’s shown here: https://www.studioi.ae/?

Hi,

We appreciate you reaching out.

Unfortunately, most of the mentioned things will require code customization as there are no pre-made options for them.

Sincerely,
The Colabrio Team

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Thank you! Could we clarify whether all the options require code adjustments, or only some of them? This would help me better understand which elements need to be modified. Regarding the first question – if categories and tags (if tags are not available) can’t be used, would it be possible to group the portfolio in another way?

Unfortunately, none of the required features has a ready-to-go option. You can get a free quote to find out how much it costs to add those extra features to our theme using our customization service.

Sincerely,
The Colabrio Team

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Hello, I got an error report in the widget menu after updated the ohio extra plugins to 3.5.6, and theme to 3.5.6. I also have updated all of the plugins in the wordpress including elementor. Please find the error report here: https://prnt.sc/Aa9-H98Uzgc6

My website is https://malotastudio.net and I want to make a changes on the footer section but it’s really stressful because of this trouble.

Could you please help me to resolve this issues?

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

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Hi, it fixed now. It cause of the problem in the hosting server. I have upgraded the hosting so everything is okay right now. Thank you!

Glad to hear that you have already sorted it out.

Sincerely,
The Colabrio Team

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Hey guys, I added an external megamenu on my website but it’s not working on the blog pages. I had to remove the menus completely and add a menu to each page manually, but I can’t do this for blog pages. Is there any code or something that I can add to make this right? https://increditors.com/blog/ You can click on a blog and see

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

My support has been deactivated. Do you think I can get a quick answer here?

Try switching to a standard WordPress theme (e.g. Twenty Twenty-Five) and check if the issue persists. Additionally, disabling third-party extra plugins one by one may be an option to identify the cause of the problem.

Sincerely,
The Colabrio Team

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avrcata Purchased

Hi. I know my support is expired. I just wanted to let you know that there is no option to implement multi-language menu for the hamburger menu. Please see the attached print-screen:

https://prnt.sc/M6cpwhRSgAsl

It’s true that you can create menus for each language, but the hamburger options are limited and you can only select one menu, so even if the user see the website in Spanish, when opening the hamburger, and click one of the links, they will be redirected to the English website again and that’s very frustrating.

Thank you! Maybe in a future update you could address this.

All the best! (A very happy customer)

Hi,

We appreciate you reaching out.

Thanks for the suggestion

We’ve added it to our to-do list and will see what we can do about implementing it in the future.

Sincerely,
The Colabrio Team

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Please just a pre-sale question. Is there a way to import a demo of the landing page, www.ohio.clbthemes.com ?

That page is really nice

Hi,

Thanks for getting in touch with us.

You will be able to use it as a regular demo. Currently, it’s available for Elementor Page Builder only.

Sincerely,
The Colabrio Team

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Can you help me solve the issue with the section width on the homepage using your demo? After the update, the sections are limited to 1200px instead of full width. It’s probably a CSS issue — I don’t have my own CSS, and I can’t find a solution to the problem.

On demo.air4.pl, the first section with a white background appears narrow on a wide monitor because its content is constrained by CSS classes that set a maximum width and center alignment (e.g., .container with max-width: 1200px or container-md with an even smaller limit). In contrast, in the Ohio Theme version, this section stretches across the full width of the screen thanks to the use of .container-fluid or layout sections without width limitations.

Screen: https://ibb.co/ccTLfsC6

Hi,

Thanks for getting in touch with us.

Yes, to help you, please send your temporary WP credentials in a private message.

Before we proceed it’s necessary to take a full backup of your database and your website.

By providing us with access, you agree that a backup has been taken.

Sincerely,
The Colabrio Team

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Hi, I kindly ask for an help to configure the shop filters. In my website the filter appear empty.

https://messana.tech/product-category/submittals/

What I’m missing?

Thank you

Kind regards Enrico

Hi,

We appreciate you reaching out.

It seems you have an outdated template in the Ohio Child theme. Can you check if you have a modified breadcrumbs.php file in your Child theme?

Sincerely,
The Colabrio Team

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