2966 comments found.
Hi, my theme crashed with a message “Something went wrong with the plugin API.”
After disabling plugins from hosting, the problem was found with ohio-extra. What should I do?
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
Hi, We are using Ohio theme on our website (https://www.conceptbeans.com/). Previously, we have used one feature of the theme. For the home page, we have used a different portfolio image, and for the portfolio detail page, we have used a featured image. This is a link to the portfolio (DexiHunter) and home page so that you can analyze what I am saying.
https://www.conceptbeans.com/project/dexi-hunter/ https://www.conceptbeans.com/Now I want to change the image of the portfolio for the home page, but those settings are not showing on the portfolio detail page in the WP-admin dashboard. I have updated the theme to the latest version as well but still in vain.
I am not asking any customization or any further support. Just asking why theme features not working.
Please guide me in resolving this issue. I will wait for your reply.
Thank you
Hi,
We appreciate you reaching out.
The option is located in Project Details > Featured Image Tab:https://tppr.me/C6cxXD
Sincerely,
The Colabrio Team
Hi, thank you for reply. Please understanding my point and read the previous message. I am saying that two different images of one portfolio have been used on the portfolio detail page and home page.
This is a link to my portfolio (DexiHunter) and home page, so you can review what I am saying.
https://www.conceptbeans.com/project/dexi-hunter/ https://www.conceptbeans.com/Now I want to change the image of the portfolio for the home page, but those settings are not showing on the portfolio detail page in the WP-admin dashboard. I have updated the theme to the latest version as well but still in vain.
I am not asking any customization or any further support. Just asking why theme features are not working.
Please review these 2 links as you can see that this is one portfolio that has different images for the home page and project detail page. Please guide me on which place these settings are showing to upload the portfolio image for the home page (https://prnt.sc/T30tVtdwg9Yh) so that I can replace that image.
https://prnt.sc/T30tVtdwg9Yh https://prnt.sc/DzjLwaXI3hgSThank you
https://tppr.me/C6cxXD
Sincerely,
The Colabrio Team
This setting has already been enabled. Featured image for project detail page (https://prnt.sc/pyJCGlN27hXc), but no settings are showing to change this image (https://prnt.sc/T30tVtdwg9Yh) for home page.
Please guide me about this thing.
Thank you
Unfortunately, we are unable to open the screenshots you sent.
The first image by default is the Featured Image. Here’s where you can replace it, and the option to show/hide it:https://tppr.me/9F7F1c
Other project images (that go after the Feature Image) could be added or sorted out in the Media Gallery:
https://tppr.me/TxlO3k
These are the only available options. Hope that helps.
Sincerely,
The Colabrio Team
Hi, Thanks for reply.
I have sent these screenshots again. Please review them.
Again, I am saying that you are not understanding my point. For Dixie Hunter, one image has been uploaded as the featured image. This featured image (https://drive.google.com/file/d/1WCnynYhPflQwkclHkVfkLjbCzfjAzQHb/view?usp=sharing) is displayed on the project detail page, but on the home page of the website, a different featured image (https://drive.google.com/file/d/1ET_TXot5SONVoMls5_F2CLy0oSFMCS53/view?usp=sharing) from that portfolio is shown. The settings that you have told me in the above message are the same
Please guide me on which place in this portfolio there is an option to add 2 different featured images, because I am unable to find the featured image of the portfolio that is showing on the home page.
Thank you
Thanks for the screenshots, now they are available.
Unfortunately, there’s no option to set two Featured Images because that makes no sense. The only thing you can do is to show or not the Featured Image on a single project.
No updates after changing the option of the Featured Image? Try clearing or disabling the W3 Total Cache plugin (we see that you have it on your screenshots).
Sincerely,
The Colabrio Team
From the landing page demo. https://ohio.clbthemes.com/
When on a desktop, the section that has screenshots, immediately after “Life-time license, free updates and 6 months of free support.”
It always scroll sideways as you scroll down, how can I set up that effect. It’s not working that way here.
2. How can I set up the cookie pop up. “This website stores cookies on your computer. Cookies Policy”
3. In footer the places where we have the text “Core Features” “Contacts” always remain dark even after I have set text to be white for footer in a particular page. How do I fix it?
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
Hi all, I have three licenses purchased regularly but I am unable to update the latest version of the Ohio theme. My WP and Server have all the required values, but Ohio Theme Dashboard doesn’t allow me to update the latest version even though it says “Regular License activate”.
Hi,
We appreciate you reaching out.
Here’s how to update the theme:https://docs.clbthemes.com/ohio/#updating
Sincerely,
The Colabrio Team
Hello friends, thanks for your awesome theme! I’ve run into a challenge: I need to build a multilingual site and have installed WPML. Could you point me to where I should look if I need to translate the following theme elements: 1. Notices 2. CTA buttons 3. Copyright area
Thanks in advance!
Hi,
Thanks for getting in touch with us.
You should fill in the mentioned fields in Theme Settings separately for each language, one by one.
Sincerely,
The Colabrio Team
Is there a way to change the Follow Us social label to Follow Me?
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
Hi guys.
My site is a single deep scrolling page so I don’t use any menu options, but the burger menu still appears on mobile. How do I disable this?
Cheers
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
Hi! Pls check your server, i can not import demo content.
https://demo.clbthemes.com/v1/demo/29/container.xml! Reason: 500 – Internal Server Error.Thank you,
Hi,
Thanks for getting in touch with us.
Unfortunately, we are unable to identify you as our client. You need a license key to import demo content.
Sincerely,
The Colabrio Team
Hi guys. How do I get the portfolio to show more than 15 projects? I’ve changed the Theme Settings > Portfolio > Items per Page to 21 but it still shows only 15. I have 16 published projects.
Thanks
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
Hello,
I want to display badges on my menu header, but I couldn’t find out how to activate them in the documentation.
Thanks in advance.
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
Bug:
Header displays correctly when opening the page. As soon as you scroll the sticky header logo gets moved all the way to the right. I am unable to log this as a bug as there is no way to report this in your ticketing system as the support has expired.
https://cadenzamusiccollective.com/about-us/Thanks.
Hi,
Thanks for getting in touch with us.
We’re not seeing any problems with the sticky header on our end. Could you share a screenshot of the issue?
Sincerely,
The Colabrio Team
Does anyone know what this error “Updating failed. Could not update the meta value of _elementor_edit_mode in database” is about? And how to solve it?!!!
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
Hi, please I am trying to adjust the logo on the theme. Because it’s looking too big in some places. What is the recommended image size for Logo Height and Secondary Logo Height. For Desktop, Tablet, and Mobile.
Just like the demo
Hi,
Thanks for getting in touch with us.
We use such values:
Desktop Height: 40px
Mobile Height: 36px
Sincerely,
The Colabrio Team
Thank you. Is this size applicable for secondary height (sticky logo)
You can use the same value as for the regular header, or feel free to set your value (a bit smaller than for the regular header).
Sincerely,
The Colabrio Team
Hello,
1) Is it possible to add tags to the portfolio in addition to categories? I’d like to associate client logos with portfolio items. When a user clicks on a client’s logo, they would be redirected to a subpage displaying the projects completed for that client. The portfolio (embedded shortcode) would be displayed based on the assigned tag.
2) Portfolio tiles: is it possible to make the entire tile area (not just the play icon) clickable to open a YouTube/Vimeo player in a popup window? Example: https://prnt.sc/V7SEsbWHJL4Q
3) Is it possible to trigger autoplay of a video (mp4 or gif) when hovering over a portfolio tile? Example: https://prnt.sc/JXnn1vLc_a5c – https://undsgn.com/uncode/homepages/portfolio-video-cover/
4) Can the logo carousel (https://ohio.clbthemes.com/clients-logo-shortcode/) be made scrollable horizontally? In the demo version, I found that the logos are fixed (not scrollable).
5) Is it possible to edit the mouse cursor in the theme (currently red)? Or is it hardcoded into the template?
6) Can a background with text be added underneath the video (https://ohio.clbthemes.com/demo21/), similar to what’s shown here: https://www.studioi.ae/?
Hi,
We appreciate you reaching out.
Unfortunately, most of the mentioned things will require code customization as there are no pre-made options for them.
Sincerely,
The Colabrio Team
Thank you! Could we clarify whether all the options require code adjustments, or only some of them? This would help me better understand which elements need to be modified. Regarding the first question – if categories and tags (if tags are not available) can’t be used, would it be possible to group the portfolio in another way?
Unfortunately, none of the required features has a ready-to-go option. You can get a free quote to find out how much it costs to add those extra features to our theme using our customization service.
Sincerely,
The Colabrio Team
Hello, I got an error report in the widget menu after updated the ohio extra plugins to 3.5.6, and theme to 3.5.6. I also have updated all of the plugins in the wordpress including elementor. Please find the error report here: https://prnt.sc/Aa9-H98Uzgc6
My website is https://malotastudio.net and I want to make a changes on the footer section but it’s really stressful because of this trouble.
Could you please help me to resolve this issues?
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
Hi, it fixed now. It cause of the problem in the hosting server. I have upgraded the hosting so everything is okay right now. Thank you!
Glad to hear that you have already sorted it out.
Sincerely,
The Colabrio Team
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
My support has been deactivated. Do you think I can get a quick answer here?
Try switching to a standard WordPress theme (e.g. Twenty Twenty-Five) and check if the issue persists. Additionally, disabling third-party extra plugins one by one may be an option to identify the cause of the problem.
Sincerely,
The Colabrio Team
Hi. I know my support is expired. I just wanted to let you know that there is no option to implement multi-language menu for the hamburger menu. Please see the attached print-screen:
https://prnt.sc/M6cpwhRSgAslIt’s true that you can create menus for each language, but the hamburger options are limited and you can only select one menu, so even if the user see the website in Spanish, when opening the hamburger, and click one of the links, they will be redirected to the English website again and that’s very frustrating.
Thank you! Maybe in a future update you could address this.
All the best! (A very happy customer)
Hi,
We appreciate you reaching out.
Thanks for the suggestion
We’ve added it to our to-do list and will see what we can do about implementing it in the future.
Sincerely,
The Colabrio Team
Please just a pre-sale question. Is there a way to import a demo of the landing page, www.ohio.clbthemes.com ?
That page is really nice
Hi,
Thanks for getting in touch with us.
You will be able to use it as a regular demo. Currently, it’s available for Elementor Page Builder only.
Sincerely,
The Colabrio Team
Can you help me solve the issue with the section width on the homepage using your demo? After the update, the sections are limited to 1200px instead of full width. It’s probably a CSS issue — I don’t have my own CSS, and I can’t find a solution to the problem.
On demo.air4.pl, the first section with a white background appears narrow on a wide monitor because its content is constrained by CSS classes that set a maximum width and center alignment (e.g., .container with max-width: 1200px or container-md with an even smaller limit). In contrast, in the Ohio Theme version, this section stretches across the full width of the screen thanks to the use of .container-fluid or layout sections without width limitations.
Screen: https://ibb.co/ccTLfsC6
Hi,
Thanks for getting in touch with us.
Yes, to help you, please send your temporary WP credentials in a private message.
Before we proceed it’s necessary to take a full backup of your database and your website.
By providing us with access, you agree that a backup has been taken.
Sincerely,
The Colabrio Team
Hi, I kindly ask for an help to configure the shop filters. In my website the filter appear empty.
https://messana.tech/product-category/submittals/What I’m missing?
Thank you
Kind regards Enrico
Hi,
We appreciate you reaching out.
It seems you have an outdated template in the Ohio Child theme. Can you check if you have a modified breadcrumbs.php file in your Child theme?
Sincerely,
The Colabrio Team