Hi chesterros! Please note that your website is not accessible without login credentials. It appears you have an older version of the theme since Classic Business was recently revamped. Support is offered through our Help Center where we have a completely dedicated support team. Please submit a ticket so we can check your installation and provide the appropriate solution: https://support.undsgn.com/hc

Hi ckrzysieck! We are not sure I understand why those custom fields (containing client names) will not be displayed there. These can be used directly in the Main Portfolio to filter all projects.

For example, on the page https://undsgn.com/uncode/works/portfolio-grid/, there is a category filter available at the top. If I use custom fields to display portfolio items assigned to a custom field called “Client” (Brand), I understand that this custom field will not appear in that filter area — only category-based filtering will be available. Unless I use a different layout with a sidebar filter list: https://undsgn.com/uncode/works/portfolio-ajax/

Hi ckrzysieck! The ones on the first link are the simple Category filters, unless you want to use these to categorize your Portfolios and give categories the names of your clients. Advanced filters can also be horizontal, but it’s still a very different filtering system, for example: https://undsgn.com/uncode/shops/shop-horizontal-filters/

Hi nisantiago! Sorry but we can’t understand in words what you want to achieve or what your needs are. If you want to recreate something you’ve seen on our demo, please send the link so we can explain how to do it. If you’re asking whether an idea you have is feasible and this needs to be verified, a drawn mockup of what you want to do is necessary.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi officialjduarte! We’re sorry but we cannot understand from here what you have installed or modified. If this is recent behavior, it suggests you’ve installed some plugin that has created this issue. From here we can only let you know if other users report this type of problem in the coming days.

Hi, no it has actually already been going on for a while, but lately, it’s more often unfortunately.

In any case, it doesn’t change the fact that we cannot understand it from here and there are no other users reporting the same problem, which suggests the issue is due to something extra.

Hi attimo! Thank you for the report. Please update the file

https://witoor.com/web/wp-content/themes/uncode/library/js/plugins.js

It works! Thank you so much

Hi attimo, and thank you for the confirmation! An update will be published asap!

Hi lllab! Probably you have some kind of server cache active on your installation, or you need to flush your browser cache.

Hi Fedobe! Probably you have this error since you have already used this License. Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi stefanvgijsel! Inside the Tab module, there is a Special Event option that needs to be triggered: https://undsgn.d.pr/i/gWNJcj
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi lllab! No applicable solution because when this happens, iOS developers don’t provide any fallback or event that can be utilized.

Thanks for the info! That’s unfortunate.

Hi lllab! We know but it’s not something that can be ‘hacked’.

Hi maciek8! Yes, you can check it if you scroll this page (the module is named “Before and After”): https://undsgn.com/uncode/features/single-media/

Here it is

also, for some reason some videos aren’t showing on mobile, an example here https://vickymontero.com/portfolio/panasonic-well-branding/

ignore the part of the video issue, I was able to fix it.

Hi vickymontero! Please try to add this code in the Theme Options > CSS:

@media (max-width: 959px) {
.uncell[class*="vc_custom_"].boomapps_vccolumn {
    padding: 30px 15px !important;
}
}

Hi officialjduarte! The script is correct – it’s tailored to show dots only if there are additional elements, otherwise there’s no reason for there to be just one dot. So if you want different behavior, this isn’t natively possible.

Got it. I asked because I only had 1 image with the main product image, but we have all products with variations and the images there actually. But since we have color variations and size variations, and size variations excluded from attributes that show, when you click on the color variation, it doesn’t automatically select the right color variation as you know. Still hoping there is a fix for that.

Hi officialjduarte! Really difficult to understand in words.On our demo, when you select a variation the correct URL is also selected. Perhaps since you’re asking for support practically every day, you should consider renewing your expired support.

Hi carlosrosales1979! I’m not sure I understand the question, but if a user didn’t accept Google Fonts, it would be quite a visual change to the site to load it without the correct fonts. Moreover, only Google Fonts loaded through the API have this issue. If a user wants to be compliant, they just need to use Google Fonts loaded locally from the server. Please read here at the ‘Google Fonts’ part: https://support.undsgn.com/hc/en-us/articles/360000824445-GDPR-Privacy-General

Hi nikolaosk! No, you cannot mix features from different themes or activate two different themes at the same time, so you cannot use these features if your main theme is a different one.

Hi ss_song and thank you for your interest!
Yes, it’s possible to copy sections from any demo and import them into any layout. In other words, you can mix and match any sections from any demo, and this is actually the suggested workflow!
We are not sure to understand your question about the Creative Lab demo. Could you try explaining it again?

Thank you for your response!

Regarding my question about the Creative Lab demo, I was asking about the default page structure that appears when the demo is initially installed.

I checked the current preview, and it seems that all the pages are displayed at once, so I wanted to confirm how it’s set up by default.

Hi ss_song! What do you mean by “the current preview”? Are you referring to when you install the Demo Contents? In that case, there’s a full import that includes all the layouts of the demo, or the Selective Import, where you can choose which pages to import: https://support.undsgn.com/hc/articles/214001065

Hi rishi119! Are you unable to access the Help Center? To help troubleshoot this problem, could you please try accessing it using a different browser? This may be related to a cookies issue on your current browser. At the moment, we haven’t received similar reports from other users, which suggests this might be a browser-specific issue. Clearing your cookies or trying an incognito/private browsing window might also resolve the problem. Please let us know if the issue persists after trying these steps.

Hi mediawest_it! Thank you for the notification. I’ll pass this point to the developers to be included in an upcoming update.

Version 5.0.8 – 13 October 25 – Fixed row pasting order Version 5.0.7 – 13 October 25 – Added option to hide WPBakery Page Builder native clipboard buttons

Hi mediawest_it! Yes, we know this, and as always, possible plugin updates will be part of the next theme update.

Hi Vickymontero, please follow the Clamp doc: https://support.undsgn.com/hc/en-us/articles/18577548227101-Fluid-Responsive-Font-Size

Hi Fercz! Thank you for your interest!
We’re sorry, but what you’re asking for is not provided by themes, which handle the presentational aspect of a site. These are functionalities reserved for specific plugins (moreover, what you’re listing are three very different types of management).

After a client purchases a service from an agency with your theme, how does post-sale communication happen? And after purchasing the theme, is there Dashboard tools for customers that can be linked with this theme?

Hi Fercz! As we explained, what you’re looking for is not a functionality provided by Uncode or any other theme. There are specific plugins for WordPress that are responsible for these functionalities. Do you want an internal ticket service? Dashboard for what? You should first look for a plugin that offers what you need because there are several available.

Hi andrewm324! This particular functionality is not part of our current framework or advertised features. However, it can likely be achieved through custom CSS implementation. You could create this effect using a pseudo element (::after or ::before) applied to a Row, combined with some Column configurations to achieve the desired layout.