39369 comments found.
Terrible support service. I’m having trouble updating a template, and they’re telling me I have to pay again to receive technical support. I’ve purchased two licenses, and it’s been a nightmare.
Hi
Avada offers updates for life so users do not need to pay anything additional to update the site. We have responded to your ticket where we simply applied the patch from the Avada patcher area
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I found a problem. When i add the “Related Posts” in Layout Section-Content, It automatically displays comments in meta, Even though I have off all comment meta. Please fix it.
Hello @digorder
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi there,
I’m having non-critical woocommerce error messages, also the ‘add to cart’ button doesn’t do nothing. I would also like to skip the cart page to jump straight to the checkout page.
Are these fixable/achievable by you if I pay for the extended support?
Thanks
Hello @trankitos
We are not aware of any such issues from our end, so this is surely specific to your site and setup, we will need to take a closer look into your website and this will require you to open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
I’ve been a long-time fan of Avada and have built several successful websites with your theme over the years. However, I’m currently facing a critical issue that is forcing me to reconsider my long-term use of Avada.
Here’s the situation:
On one of my websites using TranslatePress for multi-language support, the Arabic version of the site (RTL layout) breaks completely when upgrading to newer PHP versions (e.g., PHP 8.1+).
The issue seems to be related to how Avada handles RTL rendering together with TranslatePress under modern PHP environments.
This bug is preventing me from upgrading PHP for performance and security, and it’s putting my Arabic traffic at risk.
I’ve tried various troubleshooting steps, but the problem persists. If there is no fix or clear timeline for addressing this, I may have no choice but to migrate to another theme to ensure stability for my Arabic-speaking users.
As a long-time supporter of Avada, I sincerely hope this can be resolved. Could you please advise:
Is this a known issue?
Are there any fixes, patches, or workarounds to ensure Arabic RTL pages work properly under PHP 8.1+?
Will future updates of Avada fully support TranslatePress in RTL languages?
This is an urgent matter for us, and we would greatly appreciate your assistance.
Best regards, Steven
Hello Steven
We have not officially tested TranslatePress with Avada in this case, there is no specific plugin require for RTL language to work, we have a very detailed article about this here => https://avada.com/documentation/using-rtl-languages/
I will suggest you to actually try removing the plugin in this case and see if that helps?
In order to provide a more precise response, we will need you to actually send us a support ticket.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I have two Avada licenses – great template, thank you! 1. Regarding WPML – is it included with the license, or do I need to purchase it separately? 2. I’m looking for the new eCommerce prebuilt website (Shop). I can’t seem to find it in the import options. Could you please advise?
Best regards
Hello @supersliwq
We are glad to hear that, regarding your query as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
I bought a license a few years back and used on a website. That website is gone long ago. Now I want to use Avada on my new website using the same license. but it’s saying “The purchase code is already being used on another domain.” How can I unregister my older domain and use this license for new domain?
Thank you resolved, I registered on https://my.avada.com/ and managed there
Hello @investorgains
Glad to hear you have worked this out, if you need any further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Does Avada include the FULL Revolution Slider Plugin? And which version of Revolution Slider is currently bundled with it?
Hi
We do have the full version of the rev slider but access to their premium content is not available with the bundled version of the plugin. We offer the latest version of the Rev slider. Any updates are released it shortly after the official plugin release
We look forward for you to be a part of the fastest growing theme community 
Thank you, Shaminder
Hi,
Thanks for still one of thew most advanced theme!
One question; The image carousel isn’t linking to url, how can this be fixed?
Thank you!
Hello @sef
Please make sure that your image lightbox is actually enabled on the image, it should open the image in a lightbox in this case.
If however the issue persists, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks for the reply!
That doesn’t work eighter, it won’t link to an image or to an url (other site). It’s not clickable to a link. (lightbox is turned on in global settings)
Mostly I want it to be an clickable link to an external url.
Thank you!
Hello Sef
We will need you to take a closer look into this, can you kindly open a support ticket so our team can check this out further.
Thanks
-Ammar
Hello,
I’m encountering a persistent JavaScript error on a WordPress website using the latest versions of the Avada theme and WooCommerce.
The error is the following:
Uncaught TypeError: can’t access property “awb_woo_notices”, e.fragments is undefined at /wp-content/themes/Avada/assets/min/js/general/avada-woocommerce-single.js
This appears when visiting single product pages, and seems related to AJAX cart fragments handling.
It looks like the script tries to access e.fragments[‘awb_woo_notices’] without verifying whether e.fragments is actually defined, which leads to a JS runtime error.
I have attempted to remove this fragment using the woocommerce_add_to_cart_fragments filter and even tried disabling cart fragments, but the issue persists. This suggests the problem is rooted in the JavaScript file itself.
Could you please:
Confirm whether this is a known issue?Provide a temporary workaround or filter to safely disable the awb_woo_notices fragment?Consider including a fix in a future theme update by adding a proper check before accessing e.fragments?Thank you in advance for your support.
Best regards, zompa
Hello @zompaezampa
I am not able to replicate this issue at all on our end, can you kindly make sure that you are on latest version of Avada that is 7.12.3 in this case.
Also, can you kindly update your WordPress version if its not updated to the latest version.
If the issue persists, we will need you to create a ticket with our support team so this can be checked out.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I bought 2 licenses on Avada and please help me revoke all my licenses because I lost the account registered for both licenses and I want to register with a new Avada account.
Hello @hanwayprojects
The licenses are actually purchase codes which you can simply find inside your themeforest account, more about this can be read here => https://avada.com/documentation/how-to-locate-your-purchase-code-on-themeforest/
You can then create a new account from those purchase codes at our support panel following instructions here => https://avada.com/documentation/how-to-register-for-my-avada/
We will be happy to help you out
Thanks
-Ammar
Where can I update this message that shows up on the default contact page form after the user sends a message:
‘Thank you for using our contact form! Your email was successfully sent!’
Please let me know when you have a chance.
Hi
You can check the notice element of the form and change the text for the success message.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
hello, avada forms seem to not record all form elements in the “form entries”, i made sure all form elements are being filled, but still some elements are not recorded, and now i lost a lot of submission data. how can i get this?
Hello @AbdullahRaed1994
This can happen when you don’t have fieldname set for any specific field, make sure that your fields have a field name, however if the issue persists, our support team will need to take a closer look into the website to provide a more precise response.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you for your instant reply. All the elements have field names. My support is expired with Avada, and the renew cost seems to be very high for trying to solve an issue like this.
Hello AbdullahRaed1994
Try setting up new fields in this case, this is not a known issue so our team will have to check this out further.
Thanks
-Ammar
The titles and headers are jacked on mobile. How to I fix it?
Hi
You can enable responsive Typography by going to WordPress admin panel dashboard → Avada → Options → Responsive
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I want to rebuild my website in a sub-directory/staging area. Do I have to buy a second license to do that?
Hi
You can use the same license for a staging url. Please do follow the whitelisted URL format we do recommend. Kindly check the link https://avada.com/documentation/avada-registration-and-licensing-faq/#collapse-1-864011
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
When I post a portfolio it;em for the influencer theme it does not show up in the front site but the default imports do. How do I fix this and the support portal will not let me submit a ticket. Idk why you restrict support to a continuous payment when I bought this theme and there are ongoing bugs so you should fix that.
Hello @comradedevgirl
Kindly make sure that you have no post offset value being setup for the post card which is set to show the portfolio items, other than that what you can try is making sure that there are no category filters being added there.
Your support is coming up as expired on our end, in order to create a support ticket you will need to have active support, more about this can be read here => https://avada.com/documentation/extending-and-renewing-avada-support/
Thanks
-Ammar
Hello. I am using the avada theme – https://avada.website/factory/ on my website – https://canadianliquidfillers.com.
The full demo import went well as you can see on the link, and I am just about to start customizing, but when i Click on the “Edit Live” button to edit… it opens up the page – https://canadianliquidfillers.com/?fb-edit=1 but the page isn’t editable and doesn’t show all the editable live area.
I’ve tried this both on Chrome and Firefox and this issue remains the same… I need help to resolve this. All other Avada websites I’ve built all shows the live editing interface, but this one doesn’t…
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
We do see that you have valid support. Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I have ten licenses of Avada and I just bought one today. I tried to open a support ticket and the support site for Avada said that I do not have any support time left!
I need to resolve this issue. In using the real estate theme, I tried to edit an agent. Instead of the great Avada interface, I got this:
[fusion_builder_container type=”flex” hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” align_content=”stretch” flex_align_items=”flex-start” flex_justify_content=”flex-start” flex_wrap=”wrap” hundred_percent_height_center_content=”yes” equal_height_columns=”no” container_tag=”div” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” border_style=”solid” box_shadow=”no” box_shadow_blur=”0” box_shadow_spread=”0” gradient_start_position=”0” gradient_end_position=”100” gradient_type=”linear” radial_direction=”center center” linear_angle=”180” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3” background_blend_mode=”none” video_aspect_ratio=”16:9” video_loop=”yes” video_mute=”yes” pattern_bg=”none” pattern_bg_style=”default” pattern_bg_opacity=”100” pattern_bg_blend_mode=”normal” mask_bg=”none” mask_bg_style=”default” mask_bg_opacity=”100” mask_bg_transform=”left” mask_bg_blend_mode=”normal” absolute=”off”
Hi there
We can confirm that your support is active. Always ensure that all your purchase codes are added to your My Avada account.
Please log in to your My Avada support account and submit a support ticket using the link below. Our support team will gladly assist you.
Click Here To Get Avada Support
Thank you, MB
Thank you for taking the time to respond here. However, I did ensure that my purchase code was inserted. There must be a lag between purchase time and Avada getting the confirmation in their system.
Why did you not respond here to the question? I am stuck and can’t proceed until I hear back from you. I even deleted the theme and reinstalled, but it is not working. TIA
Hello Alitraeps
You have a valid support and should be able to open a support ticket with us following the link above.
Regarding your question, there is not enough context there for us to respond, however it seems like that either you have your Avada Builder disabled (not active) from plugins section or some of your builder elements are disabled from builder options.
We will need to take a closer look into your website to provide a more solid response on this.
Thanks
-Ammar
Thank you!
You are most welcome
Why is my site loading so slow? After running site performance, performance for mobile is at 67 percent and Web is 54 – i’ve only swapped out media and thats it.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I no longer have support membership but I feel like the website should not run slow in the first place. How can I contact you?
You will require an active support in this case.
Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Do you have any business directory demos using geodirectory? Thank you
Hi
We do not have any specific prebuilt with that plugin
Thank you
How do i get the author box to hide on the main page at pennyminus.com
How do i remove the whitespace below the header on the pages
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
