Thank you ThemeFusion Team! We truly appreciate your support and dedication. We chose Avada because of its strong infrastructure and flexibility — and we’re glad we did. The performance, speed, and design possibilities are unmatched.

Your support team has been very helpful and responsive, and we sincerely thank you for that. We look forward to continuing our work with Avada and building an outstanding site with your amazing framework.

Warm regards, NanoOrjin Team

Hello.

I am using multiple “Post Cards” on the same page to display the latest posts.

But it is showing duplicate posts, all “Post Cards” show the same list of posts.

I want: For example, on a page with 12 posts

- Post Card 1: Show the first post.

- Post Card 2: Show from post 2 to post 6.

- Post Card 3: Show from post 7 to post 12.

Is there any solution to handle it?

Thank you.

Hello, We previously purchased this theme and successfully used it for our website tardissenerji.com. Later, we closed that site and re-used the license for our new website nanoorjin.com. The activation worked perfectly.

However, due to serious issues on your Classic Demo (broken layout and non-functional sections), we had no choice but to delete WordPress completely and reinstall the Avada theme from scratch.

Shockingly, even though it’s the same license and same domain, the license key is now locked, and we are unable to activate it again. This happened just one day after the original activation.

This is frustrating and unacceptable. We did everything properly. Please urgently unlock the license key or allow us to activate it again.

We are preparing a professional site as an official distributor of an industrial product, and this delay is damaging our schedule.

Thank you in advance.

Hello, We previously purchased this theme and successfully used it for our website tardissenerji.com. Later, we closed that site and re-used the license for our new website nanoorjin.com. The activation worked perfectly.

However, due to serious issues on your Classic Demo (broken layout and non-functional sections), we had no choice but to delete WordPress completely and reinstall the Avada theme from scratch.

Shockingly, even though it’s the same license and same domain, the license key is now locked, and we are unable to activate it again. This happened just one day after the original activation.

This is frustrating and unacceptable. We did everything properly. Please urgently unlock the license key or allow us to activate it again.

We are preparing a professional site as an official distributor of an industrial product, and this delay is damaging our schedule.

Thank you in advance.

Hi, do you know if the pictures that’s coming with your avada.websites are free to use ?

Thanks

I purchased this theme a while ago. I registered it for another domain. I’m not using it on that domain anymore, and I want to use it on a different one, but it says, “The purchase code is already being used on another domain.” I have other themes that track when you activate or deactivate a domain; apparently, this one doesn’t. How can I deactivate the other domain in your system so I can use this theme on another website?

Hi, The update of layerslider version .15.1 is not activated

Hi, pre-sales questions:

1. Does this theme include elements to create a team member page? If so, would you please provide a sample?

2. Does it include the ability to hide that I am using the Avada theme and customize the name as it was white-labeled?

Thanks.

Avada support is not allowing me to create a ticket as i am facing issues with theme after purchase. After importing demo data Avada page builder plugin is not working and not allow me to edit any content. When i disable that plugin the page is broken but default WordPress edit option then start working.

Hello.

I purchased your theme a long time ago to use it on a single domain, and now we want to install it on a new website. However, we’re getting a warning that it’s already installed elsewhere. Your theme isn’t installed on any other site. We want to use our single license on our new site. Can you help?

Thank you.

Terrible support service. I’m having trouble updating a template, and they’re telling me I have to pay again to receive technical support. I’ve purchased two licenses, and it’s been a nightmare.

Hi, I found a problem. When i add the “Related Posts” in Layout Section-Content, It automatically displays comments in meta, Even though I have off all comment meta. Please fix it.

Hi there,

I’m having non-critical woocommerce error messages, also the ‘add to cart’ button doesn’t do nothing. I would also like to skip the cart page to jump straight to the checkout page.

Are these fixable/achievable by you if I pay for the extended support?

Thanks

I’ve been a long-time fan of Avada and have built several successful websites with your theme over the years. However, I’m currently facing a critical issue that is forcing me to reconsider my long-term use of Avada.

Here’s the situation:

On one of my websites using TranslatePress for multi-language support, the Arabic version of the site (RTL layout) breaks completely when upgrading to newer PHP versions (e.g., PHP 8.1+).

The issue seems to be related to how Avada handles RTL rendering together with TranslatePress under modern PHP environments.

This bug is preventing me from upgrading PHP for performance and security, and it’s putting my Arabic traffic at risk.

I’ve tried various troubleshooting steps, but the problem persists. If there is no fix or clear timeline for addressing this, I may have no choice but to migrate to another theme to ensure stability for my Arabic-speaking users.

As a long-time supporter of Avada, I sincerely hope this can be resolved. Could you please advise:

Is this a known issue?

Are there any fixes, patches, or workarounds to ensure Arabic RTL pages work properly under PHP 8.1+?

Will future updates of Avada fully support TranslatePress in RTL languages?

This is an urgent matter for us, and we would greatly appreciate your assistance.

Best regards, Steven

Hi, I have two Avada licenses – great template, thank you! 1. Regarding WPML – is it included with the license, or do I need to purchase it separately? 2. I’m looking for the new eCommerce prebuilt website (Shop). I can’t seem to find it in the import options. Could you please advise?

Best regards

I bought a license a few years back and used on a website. That website is gone long ago. Now I want to use Avada on my new website using the same license. but it’s saying “The purchase code is already being used on another domain.” How can I unregister my older domain and use this license for new domain?

Does Avada include the FULL Revolution Slider Plugin? And which version of Revolution Slider is currently bundled with it?

Hi,

Thanks for still one of thew most advanced theme!

One question; The image carousel isn’t linking to url, how can this be fixed?

Thank you!

Hello,

I’m encountering a persistent JavaScript error on a WordPress website using the latest versions of the Avada theme and WooCommerce.

The error is the following:

Uncaught TypeError: can’t access property “awb_woo_notices”, e.fragments is undefined at /wp-content/themes/Avada/assets/min/js/general/avada-woocommerce-single.js

This appears when visiting single product pages, and seems related to AJAX cart fragments handling.

It looks like the script tries to access e.fragments[‘awb_woo_notices’] without verifying whether e.fragments is actually defined, which leads to a JS runtime error.

I have attempted to remove this fragment using the woocommerce_add_to_cart_fragments filter and even tried disabling cart fragments, but the issue persists. This suggests the problem is rooted in the JavaScript file itself.

Could you please:

Confirm whether this is a known issue?

Provide a temporary workaround or filter to safely disable the awb_woo_notices fragment?

Consider including a fix in a future theme update by adding a proper check before accessing e.fragments?

Thank you in advance for your support.

Best regards, zompa

Hello, I bought 2 licenses on Avada and please help me revoke all my licenses because I lost the account registered for both licenses and I want to register with a new Avada account.