12632 comments found.
Good afternoon, I’m having trouble accessing my account. I’ve forgotten my password, and when I try to reset it, I encounter an issue with reCAPTCHA and can’t access the password reset link. Could you please help me?
Hello,
You need to clear your browser cache, refresh the page and try to log in again. If it doesn’t help, please try to visit the account page in the incognito (private) window.
Kind Regards
I want a functionality where the product page automatically displays the first available in-stock variation by default. For example, I have 5 color options and 4 storage variants, but only one combination is currently in stock. I don’t want users to manually click through each variation to find what’s available — the system should automatically select the in-stock variation when the product page loads
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Hello,
I’d like to know if it’s possible to create a preset comparison between specific products.
For example, I want to set up a page that automatically compares 3 predefined products, without requiring the user to select them manually. This would allow me to display a direct comparison link (such as on a product page) leading to a preset comparison view.
Something like: .../compare/product_ids=10,213,500
Is this possible? If not, do you plan such a feature ?
Thank you!
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
I changed the official email address for my ThemeForest account. I can’t contact technical support. When I tried to create an account on Woodmart’s technical support website, it refused to create an account because the purchase code was added to the support page. I reset my password, but nothing arrived by email. I have a problem with the website and I can’t contact support to file a complaint
Hello,
Please send us your purchase code and email so we can help you restore your account. Use the contact form on our page here https://themeforest.net/user/xtemos
Kind Regards
I have an issue with woodmart theme with page builder. I Need support
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
it seems that there is a issue with list widget on elementor, when I try to change icon colors it doesnt change, even with native icons, I uploaded new svg icon and it doesnt apply the color I set.
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Hi. How can I implement the “Product image hover effect” so when I mouse over a image it changes to another image? I search in theme settings with no luck. Thank you!
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Hello I have a problem. After the last update , my website is extrem slow , it use 120 Mb ram, and the page generate time 5-8 sec . Unfortunetly that moment when some users want to see my page , the server down, becouse , it impossible to serve that extrem load. I love that theme , but now i must change to the storefront theme . When will arived the next hotfix or update?
I use Woocomerce 10.0.4, and Elementor.
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Hi, i would like to start a project and i have done some extensive check of the features that you have implemented. So far, i have these questions: 1. If i do not want to use a stock template that you have and instead build a custom one, can i use any of the elements shown in Elements section or any page format from Pages, or i can’t because they are visible and usable only to a specific demo? 2. Can I choose to always show the Add to cart button in the search page instead of the hover action if I build a custom look or if I use a specific demo? 3. Is there a section where I can add custom CSS to overwrite the default one and which should be preserved when theme updates? 4. Can I add specific attributes to each category or general ones for all categories and show them properly on the search page? Thanks.
Hi,
Thanks for reaching out and for considering WoodMart for your project. We’re happy to help with any questions you have.
1. Of course, you can compose your own pages using all the elements you see on our prebuilt websites.
2. You can use any of the predesigned hover styles for products.
3. Yes, you can add custom CSS to Theme Settings or child theme.
4. You can use product attributes to display them as labels https://xtemos.com/docs-topic/product-labels/
Kind Regards
Thanks for the reply. Regarding question 4, i meant if we can create multiple attributes for a specific category and also general ones like the one you have in search sidebar, like FILTER BY COLOR, FILTER BY SIZE. In an e-commerce site we have for Computers attributes like CPU, Display Size, RAM, HDD/SSD, HDD/SSD Capacity and so on. And attributes can be radio type, single checkbox, multiple checkbox to select more than 1 option and so on.
Yes, you can create as many attributes as you need. But there is no option to display them as radio buttons or checkboxes.
Ok, it seems that there are solutions, like this one for instance https://wordpress.org/plugins/woocommerce-products-filter/ – i tried the demo site with 10.000 products. Do you know if this plugi works with your themes?
Another option would be https://wordpress.org/plugins/yith-woocommerce-ajax-navigation/
Unfortunately, we didn’t have a chance to test our theme with these plugins.
Hello, there is no registered strings for error and dashboard, so I can’t translate them with loco translate.
I need to translate: ERROR: The username or password you entered is incorrect. Lost your password? Your account with … is using a temporary password. We emailed you a link to change your password.
Can add it to next update? I have bought many licenses but support is ended.
Thank you!
Hello,
These strings are a part of the WooCommerce plugin. You can find them in the plugin’s translations, not the theme.
Kind Regards
Thank you! One string was from Woocommerce, another from Wordfence.
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Hello. We love woodmart so much. But in last 5 weeks we have found a lot of confirmed in 2 of our client projects. Some major issues and some minor issues. Now we stuck in a ticket to explain: We need to import a startpage from another demo and your support say: create subdomain, create new hosting, create db, run wordpress installation, install core plugins and run woodmart setup. Then import demo data import. Next move to startpage, edit page in elementor and export content to json. Now go to your current project and import that json. 20 minutes of work and working like 2010 just to copy one startpage? So we asked about much more simple way… and they say go to additional pages section and import it. But this section do not contain any startpage content. Absolute timewasting to explain problems if the support do not focus on the target. And finally: You adding so many content to content library. Why you do not adding also startpages to demo content library? This pagetype is so important but is still missing in your demo content data section 2025. We never see a elementor theme that is missing startpage types in demo content library. I hope you will stop adding new functions and give more focus on optimization in next updates. Stop adding functions, improve a little bit more the base please. The perfect woodmart theme panel is what we love – please dont break that jewel. 
Hello,
Thank you so much for your detailed feedback and for being a loyal WoodMart user. We truly appreciate your passion and the time you took to explain the situation.
First of all, we sincerely apologize for the confusion caused by our support team regarding the import process. You absolutely do not need to create a subdomain or a new hosting environment — this can be done much faster using local development tools like WP Local or similar solutions. We should have guided you better, and we’re sorry for the frustration this caused.
Regarding your main concern — we completely understand how important it is to have start pages available directly in the demo content library. Unfortunately, at this moment, the only available method involves exporting and importing JSON files manually. However, your feedback is heard, and we are actively discussing how we can simplify this workflow in future updates.
We agree that stability and usability improvements should always be a priority. Your point about focusing on refining the core experience rather than adding too many new features resonates with us, and we will take this into account for our next development cycles.
Once again, thank you for sharing your thoughts with us. If you need any further assistance, please reply to this message or feel free to create a topic on our support forum.
Kind Regards, The WoodMart Team
Hi, before I buy your theme, I would just like to ask some questions. If any of these are not possible, kindly recommend plugins that we can use with your theme for it.
1) do you have features where widget areas like Popular Categories actually track which categories are most visited by website visitors and then show that category?
2) You have the most popular products featured as well which actually tracks which products are most visited and shows on a widget/block?
3) What other features do you have that track from visitors to help suggest products they might like?
4) Do you have an abandoned cart email feature? What other features do you have to help in sales.
Hi,
Thank you for reaching out to us and considering our WoodMart theme for your projects. We’re here to provide any information you need.
1. & 3. Unfortunately, there are no such features in our theme and WooCommerce by default. We would be happy to help you, but unfortunately, we don’t have plugins to recommend to you.
2. Most popular products are sorted by the count of orders with these products.
4. Yes, we have an abandoned cart email feature. And there are a lot of other conversion-related features. You can find more information in our theme’s description and documentation.
Kind Regards
hello your theme is looking great i check demo and have few question.
1- is it possible to remove Add to compare ,Add to wishlist, Size Guide from product page?
2- is it possible to disable add to cart button ? we dont want to sell products at the moment we want. use on catelog mode.
Hello,
Thank you for your interest in our WoodMart theme and for considering it for your projects. We’re here to answer any questions you may have.
1. Of course, you can disable these features in Theme Settings if you don’t use them.
2. Yes, you can turn on the catalog mode option in our theme.
Kind Regards
Hi, i renew my support, when will be possible to open ticket in your support site?
Hello,
Thank you for extending your support. Now you need to go to your account on our website xtemos.com and click on the “Update” button for your purchase code. It will actualize your support expiration date and then you will be able to create a new topic.
Kind Regards
Hi,
Your recent update has caused some Woodmart element to become cannot be displayed properly when editing articles/pages on the Polylang website (elementor). Also, some plugin functions are not displayed properly(Polylang website).
I rolled back the Woodmart version from 8.2.7 to 8.2.6. The display bug disappeared.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Hi.
Thank you for your reply
I’ve disabled all other plugins.
This seems to be a compatibility issue between Woodmart version 8.2.7 (Elementor) and Polylang.
If I roll back to 8.2.6, the issue will disappear.
If I upgrade back to 8.2.7, the issue will reappear.
Since my support has expired. Where can I send you to get admin access?
You can use the contact form on this page https://themeforest.net/user/xtemos
hi, Just sent
Is it possible to have a Measurement Price Calculator under the product options for example if some one is selling curtains, automatically calculate the product price based on these dimensions or measurements that is in cm or m
Hi,
Thanks for considering the WoodMart theme for your projects. Feel free to ask us any questions you may have; we’re here to help.
There is no such functionality by default but you can find an extra plugin for this purpose.
Kind Regards
Hi guys, just wanted to check if you can edit the hidden cart widget? The sidebar that opens when i add a product to the cart. I want to add the option of frequently bought together in there.
Hi,
Thank you for reaching out to us. We’re here to provide you with the best support possible for your WoodMart theme.
You can customize them using code but there are no options to customize them in the theme’s settings.
Kind Regards
is the theme support Digital Downloads?
Hello,
Thank you for your question. Yes, our theme supports Digital downloads.
Kind Regards
Hi Xtemos,
On my single product (affiliate) pages, the maximum character limit the “Add to Cart” and “Buy Now” button can take if modified is 32 for a typical MOBILE device WIDTH.
I have mine at my test site overflowing to the bottom and very much attached to the button above. https://hitranks.pro/mit/wp-content/uploads/2025/07/Screenshot_20250726-095323.jpg Please I need a css to give it a line height just in case it overflows to the next line.
Again, I have still not figured out how to make the contents of the product categories EXTRA DESCRIPTION to show up. I believe it’s possible to use Gutenberg to include it in the layout. If yes, also let me know. Else, tell me how I can achieve this. https://hitranks.pro/mit/wp-content/uploads/2025/07/Screenshot_20250723-130837.jpg
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Thanks Xtemos for the support you’ve given to me so far. The issue has now been resolved and questions answered.
I want to use this opportunity to let you know that I love your theme (Woodmart). You guys did a nice job on it and please, keep on keeping it up to date for us all. May God strengthen you.
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Dear Xtemos Team,
Hello! I have a question: I saw that the search logic has been improved and now searches by synonyms. I’m wondering if synonym search can work for two or more words?
For example, if I have a book store and I search for “recommend some fantasy genre,” will it suggest “Harry Potter” and “Lord of the Rings”? This is a kind of “pseudo” AI search. I will add all possible combinations that a user might search for into the database; I just want to know if these synonyms react to multiple words?
Hello,
Thank you for the question. Unfortunately, it doesn’t work like that at the moment. We will consider improving this functionality in the future.
Kind Regards
Hello,
Thank you for your response. I was wondering if there’s any chance this improved multi-word synonym search functionality could be ready in approximately one month?
Unfortunately, we can’t guarantee this. We already have plans at least for the next two major updates.
Thank you. Can you share some details from your roadmap, please?
You can join our community to share and discuss your feature requests here https://woodmart.canny.io/feature-requests On that page, you can also see planned and in progress feature requests.
Love it!
