12639 comments found.
Theme isn’t installing on my WordPress rather it crashes my site
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Elementor error in the slides section. I’m trying to edit a slider in Elementor, and the blocks are physically on the page, but their grid structure isn’t visible (sections, columns, and widgets are merging, or their borders are missing).
The console throws a lot of errors. I’ve checked several of my pages, and the same thing happens.
utils.min.js?ver=6.7.35:12 Uncaught ReferenceError: tpGS is not defined at RVS.F.showTrackingFirstgo (utils.min.js?ver=6.7.35:12:21290) at RVS.F.reqTracking (utils.min.js?ver=6.7.35:12:21125) at utils.min.js?ver=6.7.35:12:22049
combine.min.js?ver=8.2.7:5 Swiper is not defined woodmartThemeModule.carouselsInit @ combine.min.js?ver=8.2.7:5 (anonymous) @ combine.min.js?ver=8.2.7:5Understand this error web-cli.min.js?ver=3.31.1:3 TypeError: Cannot read properties of null (reading ‘parentElement’) at ToggleIcon.apply (checklist.min.js?ver=3.31.1:3:47777) at ToggleIcon.run (web-cli.min.js?ver=3.31.1:3:147151) at Commands.runInstance (web-cli.min.js?ver=3.31.1:3:27842) at Commands.run (web-cli.min.js?ver=3.31.1:3:27684) at checklist.min.js?ver=3.31.1:3:50103 at checklist.min.js?ver=3.31.1:3:33956 at Generator.<anonymous> (checklist.min.js?ver=3.31.1:3:3766) at Generator.next (checklist.min.js?ver=3.31.1:3:48267) at asyncGeneratorStep (checklist.min.js?ver=3.31.1:3:39345) at _next (checklist.min.js?ver=3.31.1:3:39577)
torby-plazowe-3-3/:1 Access to script at ‘https://an.gr-wcon.com/script/c8725c3b-0d0c-4c52-85fc-7ebb8ed670c7/ga.js' from origin ‘https://bowi.pl' has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.
combine.min.js?ver=8.2.7:1 Uncaught TypeError: t is not a function at e (combine.min.js?ver=8.2.7:1:100363) at combine.min.js?ver=8.2.7:1:102257 at combine.min.js?ver=8.2.7:1:102305
These errors don’t appear on regular pages, so I think there’s some conflict with Elementor in this section.
Hello,
Please update the theme to the latest version and apply all the available patches in WoodMart -> Patcher. Clear your browser cache and test how it works.
Kind Regards
I have the current version, but I found a solution. After changing PHP, the php_value max_execution_time value was too low.
now everything is fine
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
I have an old site with WoodMart and WP Bakery. Before, I had the option to install WP Bakery or Elementor as a builder, but now I only have the option to choose Elementor. Is this because they are no longer 100% compatible with WP Bakery and it is better to work with Elementor or Gutenberg?
Hello,
Thank you for contacting us. Our theme is fully compatible with WPBakery page builder, Elementor and Gutenberg. All our prebuilt websites are available in three page builders.
Kind Regards
So great to know now Woodmart has new function like Variations images and Variation as product, this really rich a lot the theme. Anyhow, I wonder if Woodmart can go a little further to make it perfect for the use like shoes, garments which normally included 2 or more attributes in a product like color and size. Is it possible to upload multi photos ONLY to COLOR but not to all variations (for example 3 COLORS X 6 SIZES)? Is it possible to set variation as product only for specific attribute (for example, only creates 3 single products by colors but not creates 18 products by colors and sizes? I am definitely sure these are the really most needed function and if Woodmart would have, definitely the best! THANKS!
Hello,
Thank you for contacting us. You can suggest your feature requests and discuss with others on our website here https://woodmart.canny.io/feature-requests
Kind Regards
Urgent Support Request – Unable to Access Website or Change Activation Code
I have purchased your theme and have a valid license. However, I cannot access your website at all. I have reached out multiple times through support and messages, but no one is responding. It has been two weeks, and I’m still waiting.
I’m now leaving this comment because I have no other option. If I don’t receive a response soon, I will be forced to report this theme on @ThemeForest.
Please explain why I’m not getting any support. I simply need to access your site to change the activation code for use on another website.
Hello,
We are sorry that you faced difficutlies contacting us.
I see two messages from you and we answered both. Maybe you need to check the spam folder.
As for now, try to send us a message using the contact form on this page with all the details so we can help you asap https://themeforest.net/user/xtemos
Kind Regards
I am trying to log in to the website to make some changes, but when I attempt to recover my password, the website does not send me a reset email. That is the issue I’m facing. I’ve already sent a copy of this message as well.
We haven’t found your email in the database so you can create a new account on our website now.
That’s exactly the issue I’m facing. As you can see above, the ID on ThemeForest belongs to me, and I also have the license code. Please help me resolve this issue.
I’ve tried logging in with a different email and removed the previous website, but I’m still getting the following error:
“Error: An account is already registered with my email. Please log in or use a different email address.
Please remove the license code so i can register it again.
i have used this theme in my 3 different hosting for different clients, but in all 3 hosting, I get a notice from the hosting company that it is using high server resources, i notices this things from last 6 months and its happened only using woodmart theme and its very heavy server loading theme
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Dear Xtemos team,
Woodmart is close to a sales success; you will soon move from the 3rd position to the 2nd position on Themeforest in the WooCommerce section!
I truly wish you’ll be number one soon, as I’ve been your fan since launch.
Best wishes from Georgia, Tbilisi
Hello,
Thank you so much for your kind words and support! We truly believe that every achievement is possible only because of you — our loyal customers and friends. Your trust and encouragement motivate us to keep improving WoodMart and striving for the top spot.
Kind Regards
Good afternoon, I’m having trouble accessing my account. I’ve forgotten my password, and when I try to reset it, I encounter an issue with reCAPTCHA and can’t access the password reset link. Could you please help me?
Hello,
You need to clear your browser cache, refresh the page and try to log in again. If it doesn’t help, please try to visit the account page in the incognito (private) window.
Kind Regards
I want a functionality where the product page automatically displays the first available in-stock variation by default. For example, I have 5 color options and 4 storage variants, but only one combination is currently in stock. I don’t want users to manually click through each variation to find what’s available — the system should automatically select the in-stock variation when the product page loads
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Hello,
I’d like to know if it’s possible to create a preset comparison between specific products.
For example, I want to set up a page that automatically compares 3 predefined products, without requiring the user to select them manually. This would allow me to display a direct comparison link (such as on a product page) leading to a preset comparison view.
Something like: .../compare/product_ids=10,213,500
Is this possible? If not, do you plan such a feature ?
Thank you!
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
I changed the official email address for my ThemeForest account. I can’t contact technical support. When I tried to create an account on Woodmart’s technical support website, it refused to create an account because the purchase code was added to the support page. I reset my password, but nothing arrived by email. I have a problem with the website and I can’t contact support to file a complaint
Hello,
Please send us your purchase code and email so we can help you restore your account. Use the contact form on our page here https://themeforest.net/user/xtemos
Kind Regards
I have an issue with woodmart theme with page builder. I Need support
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
it seems that there is a issue with list widget on elementor, when I try to change icon colors it doesnt change, even with native icons, I uploaded new svg icon and it doesnt apply the color I set.
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Hi. How can I implement the “Product image hover effect” so when I mouse over a image it changes to another image? I search in theme settings with no luck. Thank you!
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Hello I have a problem. After the last update , my website is extrem slow , it use 120 Mb ram, and the page generate time 5-8 sec . Unfortunetly that moment when some users want to see my page , the server down, becouse , it impossible to serve that extrem load. I love that theme , but now i must change to the storefront theme . When will arived the next hotfix or update?
I use Woocomerce 10.0.4, and Elementor.
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Hi, i would like to start a project and i have done some extensive check of the features that you have implemented. So far, i have these questions: 1. If i do not want to use a stock template that you have and instead build a custom one, can i use any of the elements shown in Elements section or any page format from Pages, or i can’t because they are visible and usable only to a specific demo? 2. Can I choose to always show the Add to cart button in the search page instead of the hover action if I build a custom look or if I use a specific demo? 3. Is there a section where I can add custom CSS to overwrite the default one and which should be preserved when theme updates? 4. Can I add specific attributes to each category or general ones for all categories and show them properly on the search page? Thanks.
Hi,
Thanks for reaching out and for considering WoodMart for your project. We’re happy to help with any questions you have.
1. Of course, you can compose your own pages using all the elements you see on our prebuilt websites.
2. You can use any of the predesigned hover styles for products.
3. Yes, you can add custom CSS to Theme Settings or child theme.
4. You can use product attributes to display them as labels https://xtemos.com/docs-topic/product-labels/
Kind Regards
Thanks for the reply. Regarding question 4, i meant if we can create multiple attributes for a specific category and also general ones like the one you have in search sidebar, like FILTER BY COLOR, FILTER BY SIZE. In an e-commerce site we have for Computers attributes like CPU, Display Size, RAM, HDD/SSD, HDD/SSD Capacity and so on. And attributes can be radio type, single checkbox, multiple checkbox to select more than 1 option and so on.
Yes, you can create as many attributes as you need. But there is no option to display them as radio buttons or checkboxes.
Ok, it seems that there are solutions, like this one for instance https://wordpress.org/plugins/woocommerce-products-filter/ – i tried the demo site with 10.000 products. Do you know if this plugi works with your themes?
Another option would be https://wordpress.org/plugins/yith-woocommerce-ajax-navigation/
Unfortunately, we didn’t have a chance to test our theme with these plugins.
Hello, there is no registered strings for error and dashboard, so I can’t translate them with loco translate.
I need to translate: ERROR: The username or password you entered is incorrect. Lost your password? Your account with … is using a temporary password. We emailed you a link to change your password.
Can add it to next update? I have bought many licenses but support is ended.
Thank you!
Hello,
These strings are a part of the WooCommerce plugin. You can find them in the plugin’s translations, not the theme.
Kind Regards
Thank you! One string was from Woocommerce, another from Wordfence.
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Hello. We love woodmart so much. But in last 5 weeks we have found a lot of confirmed in 2 of our client projects. Some major issues and some minor issues. Now we stuck in a ticket to explain: We need to import a startpage from another demo and your support say: create subdomain, create new hosting, create db, run wordpress installation, install core plugins and run woodmart setup. Then import demo data import. Next move to startpage, edit page in elementor and export content to json. Now go to your current project and import that json. 20 minutes of work and working like 2010 just to copy one startpage? So we asked about much more simple way… and they say go to additional pages section and import it. But this section do not contain any startpage content. Absolute timewasting to explain problems if the support do not focus on the target. And finally: You adding so many content to content library. Why you do not adding also startpages to demo content library? This pagetype is so important but is still missing in your demo content data section 2025. We never see a elementor theme that is missing startpage types in demo content library. I hope you will stop adding new functions and give more focus on optimization in next updates. Stop adding functions, improve a little bit more the base please. The perfect woodmart theme panel is what we love – please dont break that jewel. 
Hello,
Thank you so much for your detailed feedback and for being a loyal WoodMart user. We truly appreciate your passion and the time you took to explain the situation.
First of all, we sincerely apologize for the confusion caused by our support team regarding the import process. You absolutely do not need to create a subdomain or a new hosting environment — this can be done much faster using local development tools like WP Local or similar solutions. We should have guided you better, and we’re sorry for the frustration this caused.
Regarding your main concern — we completely understand how important it is to have start pages available directly in the demo content library. Unfortunately, at this moment, the only available method involves exporting and importing JSON files manually. However, your feedback is heard, and we are actively discussing how we can simplify this workflow in future updates.
We agree that stability and usability improvements should always be a priority. Your point about focusing on refining the core experience rather than adding too many new features resonates with us, and we will take this into account for our next development cycles.
Once again, thank you for sharing your thoughts with us. If you need any further assistance, please reply to this message or feel free to create a topic on our support forum.
Kind Regards, The WoodMart Team
Hi, before I buy your theme, I would just like to ask some questions. If any of these are not possible, kindly recommend plugins that we can use with your theme for it.
1) do you have features where widget areas like Popular Categories actually track which categories are most visited by website visitors and then show that category?
2) You have the most popular products featured as well which actually tracks which products are most visited and shows on a widget/block?
3) What other features do you have that track from visitors to help suggest products they might like?
4) Do you have an abandoned cart email feature? What other features do you have to help in sales.
Hi,
Thank you for reaching out to us and considering our WoodMart theme for your projects. We’re here to provide any information you need.
1. & 3. Unfortunately, there are no such features in our theme and WooCommerce by default. We would be happy to help you, but unfortunately, we don’t have plugins to recommend to you.
2. Most popular products are sorted by the count of orders with these products.
4. Yes, we have an abandoned cart email feature. And there are a lot of other conversion-related features. You can find more information in our theme’s description and documentation.
Kind Regards
hello your theme is looking great i check demo and have few question.
1- is it possible to remove Add to compare ,Add to wishlist, Size Guide from product page?
2- is it possible to disable add to cart button ? we dont want to sell products at the moment we want. use on catelog mode.
Hello,
Thank you for your interest in our WoodMart theme and for considering it for your projects. We’re here to answer any questions you may have.
1. Of course, you can disable these features in Theme Settings if you don’t use them.
2. Yes, you can turn on the catalog mode option in our theme.
Kind Regards
