8581 comments found.
Hi, we are using your ‘off grid’ feature to post some content over another, but it’s doing it the wrong way around. Please see this screenshot: https://cloud.metalpotato.com/YrgDjhJQ
How do we make the content boxes on the left go above the photo on the right, rather than below? Thank you
Hi andrewm324! You should correct with the Z-Index… try to apply something like 3 to the first Column and 1 to the second one.
Thank you soo much for always being so quick to provide support. <3
Hi andrewm324 and thank you for the confirmation! 
Hi! How can I change the skin of my 404 page? Since this is just a content block. I’m not able to set it to dark skin. Looking to have the logo and menu on white instead of black
https://vickymontero.com/nkfankfasAlso, I’m just fine with the content block in the header (don’t need header + content). How can I set the content to none? doesn’t give me the option. FYI If I use my content block as content vs header, I can’t set the menu in transparent mode.
Hi vickymontero! I’m having difficulty understanding what you’re describing, especially since your link leads to a 404 error. However, setting the skin of a Content Block isn’t different from doing it on a page. Even in our demo, when you import the Demo Contents, there’s a Dark Skin with a Content Block Header: https://undsgn.com/uncode/xyz
Hi, I’ve sent you my 404 page on purpose: https://vickymontero.com/kasjfkasf
I’m running into two issues: 1. If you scroll down, you’ll see a block of default content I can’t remove. In Theme Options → 404, I can set both a header and content. But I only want the header section. I can set the header to none but there isn’t a “none” section under Content. If I set the header to “none” and try to leverage my content block from the Content section, the menu loses its transparency (which I need). 2. Related to that, how can I set the logo and navigation text to switch between white and black instead of staying black as they are now?
Thanks for your help!
Hi vickymontero! 1. Try these settings: https://undsgn.d.pr/i/UI8C5l 2. Use the normal Skin method (the first Column container Skin rules this): https://support.undsgn.com/hc/en-us/articles/213459749-Menu-Skins-Coloration
Amazing! Just learned something new. Thank you so much!
Hi vickymontero and thank you for the confirmation!
Hi! I see there’s a “Links color” option under Theme Options → Customize → General. Is there a way to set different colors for individual links? A single global color doesn’t work well across all pages. At the very least, it would be helpful to define separate link colors for light and dark skin settings.
Hi vickymontero! Most websites typically use a single color for all links, which can be considered a best practice. What you’re asking for seems more like a custom requirement and can only be achieved by targeting the page ID with custom CSS.
I’ve encountered multiple issues when trying to update my child theme today. Now I’ve checked the download files from theme forrest and it looks like the file structure inside the zip file is completely different from the versions before, e.g. contains no child theme zip file anymore. Could you please investigate this? Thanks
Hi jessicatoth! This seems quite unusual, as Uncode’s theme structure has remained the same for years (which is why we don’t see similar reports to yours). The Child Theme is inside the Main Folder and not within the “uncode.zip” file, which is actually just the theme itself. I don’t understand why you would need to update the Child Theme, which has remained unchanged for years and is essentially an empty folder for your custom modifications. Every user only updates the main theme, not the Child Theme. If you can provide more specific information, we’ll be better able to assist you.
Thanks for your quick reply. I guess my mistake was that I have downloaded “installable wordpress files only”. When I unzip this file there is no child theme inside to be found which threw me off. However I have just tried “download all files” and found the uncode-child.zip in there. So that’s fine now, I could install the child theme again.
Lesson learned: always “download all files” 
I received an email from Wordpress regarding the fatal error that broke my website after the normal update procedure today: An error of type E_ERROR was caused in line 907 of the file /var/www/vhosts/hosting…/wp-content/plugins/uncode-core/includes/vc_extend/add_components.php. Error message: Uncaught Error: Failed opening required ’/var/www/vhosts/...hosting etc. it’s too long to post the entire thing here and probably not useful to anyone.
Hi jessicatoth! Unfortunately, you cut off right where we were starting to understand something, but it appears that not all files were uploaded. Why aren’t you updating directly through WordPress? It looks like you’re updating via FTP and something wasn’t uploaded properly: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update
Hi, thanks for your reply. I did update via Wordpress, not FTP, just as described in the link but that led to the fatal error this time for the first time since I’ve been using uncode. After uninstalling and re-installing of the theme yesterday everything is going fine.
Hi jessicatoth, and thank you for the confirmation!
Hi, I just found a bug releated to the “uncode_custom_field_value” filter. I tried this in order to format a currency custom field value, as well as, to add a suffix to another custom field value. With Posts module everything is working well, but with Custom Field module it is not working except if I select Label and value (legacy) or Value (Legacy). Please check it out.
Hi anavasquez! We are not entirely clear on the issue. Could you add some screenshots so we can replicate exactly the scenario you’re describing?
Custom Fields module screenshot: https://snipboard.io/isvAoO.jpg Posts module screenshot: https://snipboard.io/nLztW7.jpg
Hi anavasquez! Yes, we confirm the bug. This will be solved in the next theme’s update. In the meantime, you can replace the code in ‘wp-content/themes/uncode/vc_templates/uncode_custom_fields.php’ with this: https://pastebin.com/raw/ZeF82gcV
It works great thank you.
Hi anavasquez! Thank you for the confirmation!
Is there a way to add a button to a page, which toggles an accordion block to open please?
Hi andrewm324! Unfortunately, this isn’t a native function that’s included as part of the default package options. This would require custom coding to implement.
Hi Guys.
Just a quick question regarding menu width. It seems there are two options, full width or limited…but what size is limited? Is there a way you can control the width of the menu when using limited, or does it limit it to something undefined?
Kind regards.
Hi Imagesofdorset! Limit Width refers to the Layout Width that is also the Limnit Width value used by all Rows, ex: https://undsgn.d.pr/i/ShLaYm
Thanks guys, that worked perfectly.
Thank you for the confirmation!
There’s an issue with the headline box as it crops the descendants of the type. The only way to avoid this is by increasing the line height but I want to keep the lineheight as is
https://vickymontero.com/contact/Hello! If you are referring to the title ‘Big or small, let’s talk’, the issue is that the colour you assigned to it, at least from what I can see in the inspector, is a gradient: https://undsgn.d.pr/i/jG9YwV Unfortunately, when rendering gradients on text you need to apply certain properties that make the block behave similarly to overflow: hidden. I can only recommend using a solid colour or, as you correctly did, increasing the line height. Best
thank you, neve realized I had that gradient!
Thank you for confirming!
Hello, we are using the category order plugin to set the category order for the work custom post type, however, filters for the post block do not match this ordering.
Please see this screenshot: https://freeimage.host/i/FyHSya2 And this screenshot: https://freeimage.host/i/FyHSp3l
How do I change the order of those filters please? Customer wants Wedding Films, then Destination and then Party
Thank you so much
Hi andrewm324! We’re unable to replicate this issue as the plugin works for us and we haven’t received similar reports from other users recently. Unfortunately, without access to your site or the ability to debug your specific setup, we can’t determine why it’s not functioning properly for you. Please note that there are alternative similar plugins available that might work better for your configuration. Otherwise, you’ll need to open a ticket so the developers can investigate further. https://support.undsgn.com/hc/en-us/articles/115002848609-Reorder-filter-menu-items
Hi Guys.
I seem to be having a bit of an issue whereby the menu background is filling the entire screen, even though I have the menu width set to not full screen.
Is this an issue that can be easily resolved as there is so much empty space on either side of my mega menu.
https://jurassiccoastphotography.com/index.php/portfolio/abbotsbury-st-catherines-chapel-hardyes-monument/Thank you.
Hi Imagesofdorset! Probably we don’t get you… This is what we see. Where is the issue? https://undsgn.d.pr/i/xkamSZ
Sorry, that is on my old site.
This is what I get…
https://jurassiccoast.photography/wp-content/uploads/2025/08/Screenshot-2025-08-18-at-14.20.34-scaled.pngYour link points to a 403 page…
Hello. I changed my domain name and can’t get any updates anymore. It would be highly appreciated if you could update my new URL. Thank you very much, and looking forward to hearing from you.
Hi graphic-forge! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
An error happen after changed my website URL… What should I do with this error: The update failed: a problem related to a possible website migration is to be expected. Please delete the purchase code and re-register the product from the system status in order to revalidate the purchase code. If the problem persists, contact the theme author. (Error 23)
Hi nestorm8! Next to the error message you have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hey there, is there an easy way to change the font size per device?
For example, I want a large font on desktop but a small font on mobile.
Thanks
Hello! The best approach we can recommend is to use the Fluid Responsive Font Size feature, which relies on the CSS clamp() function to set a font size that automatically adapts to different screen widths: https://support.undsgn.com/hc/en-us/articles/18577548227101-Fluid-Responsive-Font-Size With clamp(), you can define a minimum, preferred, and maximum size, so the text is large on desktop and smaller on mobile without having to create separate styles for each device. Best
I’ve updated to the latest version of Uncode and all plugins (except WooCommerce), but now I can no longer access the WPBakery backend editor. The WPBakery button is missing, and only the front-end editor is available. In the WPBakery settings, the backend editor is enabled, but I only see the code in the backend. I’ve also tried deactivating all plugins and enabling only the WPBakery version included with Uncode, but the issue persists. I’m using the latest version of WordPress.
Hi david_82! We’re sorry but we don’t have other users reporting the same issue, so it’s really not easy to figure out what’s happening without previous similar reports. What happens if you create another user with the same permissions and enable the Role Manager settings for this user? Is the theme updated (not only the plugins)? In that case, please include a screenshot of the Backend Editor with Chrome Developer Tools opened on the Console tab. Obviously, also check if the issue is triggered by any possible extra plugins.
It was a cloudflare security problem … I have disabled some excessive rules, now it seems to work. Thanks anyway for your fast help and support!.
Hi david_82 and thank you for the confirmation!
Hi team,
I’m using the Media Gallery and I’m having trouble getting the images to display in 2 columns on mobile — they currently appear only one per row.
I’ve set the width to 3/12 so that on desktop I get 6 images per row, which works perfectly. However, on mobile, it switches to just one image per row, making the gallery too long and hard to navigate.
I’ve tried everything I could think of and looked through the videos and support forums, but haven’t found a solution. Could you please advise me on how to make the images display 2 per row on mobile?
Thank you very much in advance!
Mario Domínguez
Hi DominguezM! If you use the CSS Grid methods, it’s pretty simple since you have these settings: https://undsgn.d.pr/i/KIOSY4
If, instead, you are using the Grid method, you have these settings, and you should insert something like 100 in the last Breakpoint: https://undsgn.d.pr/i/9mmTLO
Bravo! Thank you so much for your quick reply and for offering the solution. 10/10 support. Really appreciate it
Hi DominguezM and you for the confirmation! If you like our theme and our support, don’t forget to rate the theme 5 stars from the downloads page, this will help us a lot to grow and allow us to continue the development of the product! http://www.themeforest.net/downloads
Done!
Thank you!
Not letting me register the theme – Product Registration. Please validate your product license as outlined in Envato’s license terms.
Hi amanmca! What is the specific error message you have? Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
The category page on our website suddenly broke and started showing errors since yesterday. I’m wondering if there’s a way to restore it to how it was.
FYI: SSL has not been installed, and we’ve been using the site without it for several years
http://jkparklaw.com/category/i-601-%ec%9b%a8%ec%9d%b4%eb%b2%84-%ec%8a%b9%ec%9d%b8/Hi yukyjun! From here, we just see that the thumbnails are real tiny, ex: https://undsgn.d.pr/i/fmmNJe
If this is the problem you refer to, it seems that you need to change the Single Block Width (you probably have 2), ex: https://undsgn.d.pr/i/S35nJG
Thank you for your help.
Thank you for the confirmation!
Hi, I would like to request a reset of my purchase code (license code) in order to reassign it to a new site or domain. Unfortunately, my support subscription has expired and I’m unable to manage this through the standard support portal.
Could you please assist me with:
Resetting or deactivating the current purchase/license
Enabling its reuse on a new site or environment
Thank you in advance for your help. I appreciate any guidance or next steps you can provide.
Hi ilgorgo! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello;
I am currently using the Post Module to display a list of posts on my site. For each post displayed within this module, I need to show a custom meta field that I have created using Advanced Custom Fields (ACF), positioned below the post content.
Could you please advise if there is a supported method or best practice to output custom meta fields for individual posts within the Post Module loop? Specifically, I am interested in whether it is possible to access and display custom meta values dynamically for each post when using the Post Module’s looping functionality.
Thank you in advance for your guidance. jm
Hello, please note that Uncode is not advertised as ACF-compatible. Many users work with it successfully, but always through custom implementations. Uncode already comes with its own native Custom Fields: https://support.undsgn.com/hc/en-us/articles/27733790042397-Custom-Fields-in-Uncode You could try assigning the same key you used in ACF, but this is just a guess because we do not officially support ACF.
Alternatively, you might consider this approach: https://support.undsgn.com/hc/en-us/articles/25483347789725-Shortcodes-in-Posts-Module and use ACF shortcodes instead.
If you need dedicated assistance, please note that support is provided through our Help Center, where our team can check your installation directly and help you find a solution:
https://support.undsgn.com/hc
That’s exactly what I was looking for. With shortcodes, I can display any custom meta/taxonomies/... .
Thanks for the help.
Hi fbl33 and thank you for the confirmation!
Hello Undsgn team. The ‘Title & text top’ option in ‘Icon Box Settings’ doesn’t seem to have any effect. The icons are defaulted to align top, when selecting ‘Icon left’ or ‘Icon right’. I have updated to the latest theme and plugins but I am still having this issue. Could you help look into it? Thank you so much!
Hello! As far as we can see everything works correctly on our end, although it might not be exactly what you’re looking for: https://undsgn.d.pr/i/F6kD1y
If you have specific requirements that are not covered by the available options, please describe them in detail and provide your page URL. If possible, we’ll be happy to assist you with some custom CSS.
Let us know, all the best
Thank you so much for the reply. I will continue trying out on my end first. The site is still not live yet so I’m unable to provide the URL.
Hi fifthstorey! In the case, please contact us when you are ready to share a preview.
