16504 comments found.
Where to activate captcha in this new version ? Contact page has no captcha
Hi, Thanks for reaching out about the CAPTCHA setup! Here’s how you can get it configured based on your theme:
If you’re using the Jupiter theme, please follow this guide: How to Integrate reCAPTCHA with Jupiter v6 Forms
If you’re using Jupiter X, check out these articles: reCAPTCHA v3 Integration for JupiterX Forms reCAPTCHA Integration for JupiterX Forms
If you run into any issues or have questions, feel free to open a support ticket, and we’ll be happy to help!
Best regards,
Hi,
I have opened a ticket to address the issues with this theme.
https://jupiterx.artbees.net/cosmetic-surgery/When I update the jupiter core x and the plugins the theme goes bonkers, the colors are off, icons insanely large, absurdly low website loading speeds. I am not quite sure what’s the issue if i am just updating the theme as usual but this time its just breaking the theme somehow.
Hi,
Thanks for sending that over! The team has received your ticket and we’ll get it sorted out for you soon. We appreciate your patience.
Best
Regarding: Price information – Base price per unit or kg or litre I’m interested in your theme and want to know more about the following pont first.
In my region, it is a legal requirement to indicate a base price for specific weight-dependent (or content-dependent) products (e.g. beverages, food). In every situation (normal, special offer/reduced), the price per kg or litre must be indicated. Is this option available in the theme, or how can I implement this function? If this function does not exist, can I submit a feature request for it?
Hello buyfahd,
The JupiterX theme itself does not have a built-in, dedicated field for displaying a mandatory base price (e.g., price per kg/litre). This specific functionality is typically handled at the WooCommerce plugin level, not the theme level.
However, achieving full compliance with your regional laws is absolutely possible, and you have a few excellent paths to implement it.
Option 1: Use a Specialized WooCommerce Plugin Option 2: Use a Custom Code Snippet (For Developers)
Best regards,
I want to create a listing website. However, I don’t see an option that allows “Claim Listing/Buisness” can that be added with custom code is it possible to be added?
Yes, this is absolutely possible to add,
You have a few different paths to achieve this, ranging from using a plugin (easiest) to writing custom code (most flexible but requires development skills). If you need more help with this, you can create a support ticket and my colleagues will guide you.
Best regards,
Hi! I have to tickets but no progress on the resolving. Breadrumbs and Safe mode on elementor. Also the forms on JX brokes styling on brake fields. Can you provide support?
Hello, Your ticket titled ‘Home text in [...]’ (#7469) is answered yesterday. Please check.
If you have another pending ticket please share the ticket number here.
hi all guys, i have a problem i need to solve viewing a portfolio page on mobile devices. Now for the view on computer i use wp bakery with portfolio gallery object, i have about 50 posts in the portfolio, and as i said on thepc it is ok, a user looks at all the previews and then it opens on the top of the same page the tab. on mobile instead it is more complicated, in the sense that a user has to scroll through 50 images and then go to a new page it is not ok. i would need to put a text menu with categories so that i can make a sort and show only the ones related to the topic. i hope i have been clear. example something like this: https://www.dropbox.com/scl/fi/qfqaw0c4xrlsvzfkuq175/list-portfolio.png?rlkey=rmqfgs6ex036rqymszr44hpbv
Hi,
For the best assistance with this kind of problem, I’d recommend opening a support ticket. Our support team has the tools to properly diagnose and fix this, but I can’t offer that level of help directly here.
Could you please create a new topic on our support page? You can do that here: https://my.artbees.net/support/
Just share the details there, and our team will work with you to find a solution and get everything running perfectly.
We appreciate your understanding!
yes thank you, it’s just that my support has expired 
I’d recommend you still open a ticket and our team will try to help you.
your welcome! thanks .. done it yesterday
Hello, we use Slider Revolution plugin provided with your theme; it would be requested a security update of the plugin, when will it be available? Thank you
Thank you for contacting us. I have informed the relevant team to update the plugin, the latest version will be available for download soon. Thank you for your patience and understanding.
I received a login for support and when I try to use it, I get “Oops! We hit a snag with your login details. Let’s try that again, shall we?”
The reason I need support is because the theme I just purchased won’t import demo content. “Something went wrong! Rate limit exceeded. Try again later.”
I was on the phone with my service provider all night and they raised all limits to over 2gb to test out why the error kept happening and still the demo content wouldn’t import. I deleted wordpress and did a fresh install this morning. I’m still having the same issue. This is very frustrating. If I can’t get help through the support system because it won’t recognize the username and password you provided to me, how can I receive assistance with this?
I’m on a time crunch. I’d like to get this resolved as soon as possible. TY.
Thank you for reaching out. Please send an email to info@artbees.net, and my colleagues will be happy to assist you with both the site issue and the support ticket creation.
Unable to use support ticket. I tried to submit and it cycles forever without submitting the ticket. Unable to import the demo content. It also cycles forever. Over half hour and nothing there. How is this 5 stars?
You can only submit the ticket if you do NOT attach a file where it says you can attach a file! Not even in the replies.
Hi,
This problem has been resolved. Please try again.
Best regards,
Hi. Can you share a video or tutorial page on your feature “custom positioning” please? Thank you!
Hi,
Thanks for reaching out! You can find a great overview of the custom positioning feature in our help center here: https://help.jupiterx.com/article/155-set-absolute-fixed-position-for-an-elementor-widget
For a more detailed walkthrough tailored to your specific use case, the best way is to create a support ticket. You can create one here: https://my.artbees.net/create-ticket/
Thanks!
Thank you!
Hello,
Can you tell me what is the version of Bootstrap used on the latest version of the theme? Thanks.
Hi, Version 4.2.1 is used.
Best regards,
Hello,
After updating my server to PHP 8.2, I’m getting a fatal error from the Jupiter theme (v6.12.2):
Fatal error: Uncaught TypeError: Unsupported operand types: string – int in dynamic-styles/global/header.php on line 10
This issue did not occur in PHP 7.4. Can you please let me know if there is an update or fix available for PHP 8.2 compatibility?
Thank you.
Thomas
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hi, I’m still using Jupiter 6 for a website, and I noticed that there are a lot of Google fonts that aren’t available in the Google Font option in Jupiter. Will those fonts be updated soon? Thanks.
Hi,
Thank you for reaching out, I have forwarded your question to the relevant team and will let you know the outcome soon.
Best regards,
Hi, is there an answer for this? Will the fonts be updated on Jupiter 6? Thanks.
Hi,
Google Fonts in Jupiter are managed in two specific files:
wp-content/plugins/jupiter-donut/includes/wpbakery/fields/theme_fonts.php
wp-content/themes/jupiter/framework/admin/theme-options/google-fonts.php
Unfortunately, there aren’t any hooks or filters available to modify these files externally. To update the font list, you’ll need to directly modify these files by adding the desired Google Font IDs.
Once you’ve added the fonts to those locations, you’ll be able to use them in your theme.
If you need help doing that, please create a support ticket so my colleagues can help you.
Best regards,
Okay, but can’t Jupiter update the Google fonts with each theme update? Isn’t that what you’ve done in the past?
Hello, can I get answer to this? Will Jupiter updates also update the Google fonts?
Hi,
Currently, updating the Google Fonts list isn’t part of our standard theme update process.
If you need a specific Google Font for your project, the best way is to add it manually. This gives you full control and ensures your design isn’t affected by future theme changes.
I’ve passed your suggestion along to our team as a feature request for future consideration.
We appreciate the feedback!
Hello, I am considering purchasing JupiterX. Is this theme fully compatible with the ‘Ultimate Member’ plugin? I need to build a custom login, registration, and user profile system. A seamless integration is essential. Thank you.
Hi, Thank you for reaching out,
Yes, Jupiter X is compatible with the Ultimate Member plugin, and we haven’t had any reported conflicts so far. You should be able to set up your custom login, registration, and user profiles smoothly.
That said, if you do run into any unexpected issues, feel free to open a support ticket, and my colleagues will gladly assist you in resolving it. We’re here to help!
Let me know if you need further guidance, happy to assist.
Best regards,
Hello, please urgent! I need to know the IP country for the support theme to be able to unlock it in the server
Hello, your support ticket about this will be answered shortly.
Hello, sorry I still don’t get a logical answer and it seems like I could use your support until then and unfortunately I’m left with many problems and unresolved questions.
Seems like the issue is fixed based on support conversations. Do you still need help with it?
Yes, It is compatible
if you do run into any unexpected issues, feel free to open a support ticket, and my colleagues will gladly assist you in resolving it. We’re here to help!
Hi Guys, does the latest Jupiter 6 theme version and WP bakery support php 8.0+ ? We have latest WP version
Hello and thank you for reaching out!
To ensure the theme works smoothly with the WPBakery plugin, you’ll need to download the modified version from the downloads section in your account.
Here’s how: To manually obtain and update the plugin, follow these steps: - Log in to your account at my.artbees.net. - Navigate to the Downloads page. - In the Jupiter Wordpress Theme download section, look for “WPBakery Page Builder (Modified Version)” and click on it. You’ll then have access to the plugin available for download.
How to Update the Plugins on Your Site: - From your WordPress dashboard, go to Plugins > Add New. - Click on Upload Plugin to upload the zip packages you’ve downloaded. - After uploading, select the option to “Replace current with uploaded”. - Once the upload is complete, your plugins are updated.
Hope that helps.
many thanks for your reply, i mean is the updated Jupiter 6 & WPBakery plugin compatible with latest php version?
Yes, It is compatible
if you do run into any unexpected issues, feel free to open a support ticket, and my colleagues will gladly assist you in resolving it. We’re here to help!
thank you, works perfectly
We purchased this theme and have updates related to the JetPlugins (3 of them). Is there a license code we get with the theme to use? How can we update these 3 plugins
Thank you for reaching out.
Only the plugin files are provided with the theme, not the license, but you can use all the plugin features. Previously, we managed auto-updates for these third-party plugins via our API for WordPress native updater functionality. However, due to changes by Crocoblock, auto-updates now necessitate a direct licensed purchase from Crocoblock.
You must update the plugins manually.
To manually obtain and update the plugin, follow these steps: How to Download the Latest Plugin Versions > - Log in to your account at my.artbees.net. - Navigate to the Downloads page. - In the Jupiter X download section, look for “Download Legacy Plugins” and click on it. You’ll then have access to the legacy plugins available for download.
How to Update the Plugins on Your Site > - From your WordPress dashboard, go to Plugins > Add New. - Click on Upload Plugin to upload the zip packages you’ve downloaded. - After uploading, select the option to “Replace current with uploaded”. - Once the upload is complete, your plugins are updated.
For more information, please read the article below: https://help.jupiterx.com/article/381-updating-jet-plugins-crocoblock-for-jupiterxHello, I have bought extended licence for JupiterX but when I try to open a ticket on Artbees I receive a message that my purchased code is already used. How is it possible? How can I do? I need urgent support for incompatibility between new version of Wordpress, JupiterX, Elementor and Woocommerce. Thank you Federico
Thank you for reaching out. Please send an email to info@artbees.net, and my colleagues will be happy to assist you with both the site issue and the support ticket creation.
We are currently having an issue with Jupiter X Core and Elementor running together. We isolated the issues to your plugin, is there a planned update to resolve continuous spinning and no loading?
Hello and sorry for the late reply.
This bug has not been reported recently, the problem may be due to server resources or memory limitations on your site.
I suggest you create a new support ticket.
Unfortunately, we can’t provide full support via the comments section, but our agents are ready to help. Please create a new topic and share the details of your issue.
Our team will review it and provide a solution to ensure your website runs smoothly.
You can access the link here: https://my.artbees.net/support/
Hi, I have an open ticket, and unfortunately it’s quite urgent. Please, can you help me?
sorry I updated the ticket
Hello, your ticket is currently under review and is being handled with high priority.
