23152 comments found.
Hi, there is an error currently “wc_get_related_products” its creating thousands of lines of error codes in Woo > status > logs.
Error Invalid limit type passed to wc_get_related_products. Expected integer, got string with value: “10”
Hello, @coheed1984,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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Hi,
Woocommerce says that the file porto-child/woocommerce/checkout/form-coupon.php version 7.0.1 is outdated. New version is: 9.8.0,
How canit be fixed in theporto theme?
Best regards,
Hello, @tomcoska,
Please update the theme to the very latest version and it will solve your issue, please refer to the theme changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Regards, P-THEMES.
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Hi Porto, when I updated your theme completely, and then, the system is noticed that “Your theme (Porto Child) contains outdated copies of some WooCommerce template files”. Image below: https://postimg.cc/BtFPkMV1 . Please fix it. Thanks so much.
Hello, @trcnam,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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Hello,
I requested a refund within 24 hours of purchase, but it has been over 5 days with no response. Unfortunately, my developer is unable to work with this theme due to multiple glitches and issues. I kindly request you to initiate the refund at the earliest.
Hello, @Emrannkhann,
We apologize for the inconvenience. Processing a refund takes some time, as we need to review all aspects of the request in accordance with both Envato’s policies and our own company policies.
To proceed, please generate a support ticket through our support system. Our support team will review your request and forward it to the appropriate department for further processing.
Thank you for your understanding and patience.
Regards, P-THEMES.
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Hello friends! After a few years of not using the template, I’m trying to activate it but it won’t let me. I get a message that the template is on another site. I don’t have any other site that this template is on, in the past I tried the template on a domain that I deleted after a few days. I’m trying to log in to support, but since I forgot my password I can’t. I’ve been trying to recover my password several times but I don’t receive an email to recover my password. I sent a letter but there’s no response. I want to use the template, please solve my problem. Thanks in advance!
Hello, @floraps,
I have reset your purchase code. Please try to re-register the theme again with the same purchase code on your desired domain.
Regards, P-THEMES.
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Hi! I bought this theme a long time ago, never used it, just tested it probably in xampp. Now I want to use it for my new project, but it seems the license is not valid. Can you reset my license code, please?
Hello, @Mocasoft,
I have checked into our database, and your license is not used on any of the sites, so you can use it now on your desired domain.
Regards, P-THEMES.
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it doesn’t work, this is the message I get when I try to register the theme: https://ibb.co/fV4sK8cK ”This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with…..”
Hello, @Mocasoft,
Could you please share the first eight digits of the purchase code so that I can try to search via the purchase code? Alternatively, please contact us via our support ticket and share the purchase code there with us.
Regards, P-THEMES.
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My license code starts like this: b4b839ee
Hello, @Mocasoft,
I have reset your purchase code. Please try to re-register the theme again with the same purchase code on your desired domain.
Regards, P-THEMES.
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I cannot login to Porto support, my purchase code already used. Please help me reset/unregister my code. I will provide proof of purchase
Hello @srashtasoft,
I have reset the code now please try again to create the user on the support forum, I am sure you will not face any issue now.
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Good day,
I believe 2 of my licences are connected to websites that are inactive.
Please, could you help confirm.
Kind regards
Hello, @eoriaifo,
I have checked and found that only a single license is currently registered linked with your Envato account, having the first right digits (109be860), and the site is currently a live working site: https://getitoutperfumes.com/
So if you wish to remove that license from that site, you can from Porto >> Dashboard, OR delete the complete site and let me know, I will reset it for you.
Regards, P-THEMES.
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Okay. Thank you for the prompt support
You’re Most Welcome!!
How can I update the theme in future releases, Is it automatically updated or need to update via Wordpress or via file manager.
Also, if I buy 1 license and install it on 1 server with a subdomain to develop the website. Then after the website is completed. I will be transferring the files to the main server. So How I will be able to use the product code again?
Hello, @neemishps,
First of all, thanks for showing your interest in Porto WordPress 
No, the theme does not update automatically. Once an update is released, you’ll need to log in to your WordPress Dashboard, go to Appearance > Themes, and click the update link. This will initiate the update process automatically. Alternatively, you can update the theme manually using File Manager or cPanel.
Please note that a single license is valid for one live URL only, in accordance with Envato’s licensing policy, which applies to all themes on ThemeForest. If you’d like to confirm this, you may contact Envato directly. For a detailed explanation on migrating a license from a test site to a live site, please refer to this forum thread: https://www.portotheme.com/forums/topic/porto-temporarily-licensed-on-two-domains/#post-24640
Regards, P-THEMES.
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Thank you for the response. There has been no update for 1 month on the theme, considering all the previous years’ changelog. There have been no more than 30 days between any updates. Have the future updates stopped?
Hello, @neemishps,
Absolutely not, we always update the theme and the current update is also is in progress. Sometimes, there will be a Major update, so it takes time. Do not worry and stay tuned.
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Hi, I have a pre-sales question. Can I customize the WooCommerce checkout page design using a custom plugin?
Hello, @kmgiam,
First of all, thanks for showing your interest in Porto WordPress
Unfortunately, in Porto, we are unable to customize or redesign the checkout archive page directly. To achieve your desired results, you may need to explore third-party plugins that better suit your requirements.
Regards, P-THEMES.
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Hi, is there any option to change mobile views different than desktop views? And where can i find documentation for that? For example i try to figure out how to change a button setting different from mobile view to deskopt view. (Right/left setting)
Hello, @Eberling,
If an option is also available for the mobile version, you’ll see a mobile icon next to it when you’re editing — like in this example: https://postimg.cc/k6SWKYn2 . To customize it, select “Mobile” and adjust the option value as needed.
Alternatively, you can add two identical elements to the same page — one for desktop and one for mobile. Configure each one accordingly, then hide the desktop version on mobile and the mobile version on desktop by going to Element Settings > Advanced > Responsive: https://postimg.cc/68TcT0Gv
Regards, P-THEMES.
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Hello and thank you for your answer. I do not work with elementor. My Porto Site unfortunately is build with WP Bakery. So my question referred to this Editor. But thank you for the alternative i had also thought about.
Is there an option to change the editor from WPBakery to Elementor easily?
Hello, @Eberling,
Sure, that sounds good if you’d like to explore the alternative option.
Just to clarify, it’s not possible to directly switch from one page builder to another (e.g., from WPBakery to Elementor) without rebuilding the pages. If you choose to switch, you’ll need to start from scratch on a new WordPress setup.
Regards, P-THEMES.
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Ok, so i try to hide one section/row/element, but there is no possibility like in your support videos/documentation. Where can i find this setting?
Hello, @Eberling,
Edit the column settings, then go to the Responsiveness section to choose which devices the column should be hidden on, please refer to this screenshot: https://postimg.cc/4nb8jSbX
Regards, P-THEMES.
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Thank you for your answer and the Screenshot. But my Problem is: i have no responsive Option for Column, or element, or section in WPBakery 
The Plugin is on Version 8.5 (because the Plugin Update sais: Compatibility with WordPress 6.6.3: unknown, Compatibility with WordPress 6.8.2: unknown)
Hello, @Eberling,
I see. Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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Hi, when I checked my website’s access log, this line of code (see below) keeps getting executed every minute/second and random products keep getting added into the database. The random IP addresses are from all over the world.
I have deleted the Yith WC Wishlist plugin and finally even deleted the plugin itself plus the tables in the database, purged my server cache and it is still executing. Can you advice on what is this line of code and how can I stop it? Thank you.
170.238.196.99 mydomainname.com – [12/Sep/2025:21:02:57 +0000] “GET /product-category/my-product-name/?_wpnonce=748aef8d2d&add_to_wishlist=51368 HTTP/1.1” 418 75193 ”-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_6 rv:6.0; my-MM) AppleWebKit/534.37.5 (KHTML, like Gecko) Version/5.0.1 Safari/534.37.5” | TLSv1.3 | – - 0.353 – 0 NC:000000 UP:-DT
Hello, @17WS,
Thanks for providing the log details — you’re dealing with a likely case of automated bot abuse exploiting an endpoint (add_to_wishlist) even after the related plugin (YITH WooCommerce Wishlist) has been deleted. Here’s a breakdown of what’s happening and how you can fix it.
This line from your log:
GET /product-category/my-product-name/?_wpnonce=748aef8d2d&add_to_wishlist=51368
is a GET request being made to add a product (ID: 51368) to the wishlist. Even though you’ve deleted the YITH Wishlist plugin and purged cache:
- The endpoint still exists, or
- Bots think it does, so they keep hammering it
- These are automated bots scanning and abusing common WooCommerce plugin endpoints
✅ Steps to Fix the Issue:
1. Block the Endpoint at the Server Level
Add this rule to your .htaccess file (Apache) or nginx.conf (Nginx) to block requests with add_to_wishlist in the query string.
Apache (.htaccess):
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond %{QUERY_STRING} (^|&)add_to_wishlist= [NC]
RewriteRule ^ - [F,L]
</IfModule>
Nginx:
if ($arg_add_to_wishlist) {
return 403;
}
This will immediately block those malicious requests.
2. Check for Remaining Plugin Code
Sometimes plugin files remain even after deletion via the dashboard.
- Check for any remaining YITH files in:
/wp-content/plugins/ /wp-content/mu-plugins/ /wp-content/themes/porto-child/ (in case it was customized)
- Search for add_to_wishlist in your entire site using:
grep -r "add_to_wishlist" /path/to/your/wordpress/
- Install a security plugin like Wordfence or iThemes Security and run a full malware scan
- Change your admin passwords
- Check for unknown user accounts, especially with admin privileges
- Review the wp_users and wp_usermeta tables in your database
3. Harden Your Site
Since you’re seeing random products being added (which shouldn’t happen from wishlist actions), consider that your site might be partially compromised.
Immediate Actions:
Further, you can contact your hosting provider and ask for help.
Regards, P-THEMES.
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Hi Porto, the code works! Thank you so so much for your kind assistance!
When should I remove the code or just leave it there? If I leave it, will this code affect the YITH WC Wishlist plugin if I do a re-install? If I remove it, will the “bug” come back?
Previously I did a site scan too and nothing was detected. As for your last advice, “Review the wp_users and wp_usermeta tables in your database” what do I look for?
Await your reply. Thanks.
Hello, @17WS,
I’m really glad to hear the code worked and helped stop those unwanted requests — you’re most welcome!
Should You Remove the Code?
It’s safe to leave the block code in place permanently, especially since it’s only targeting suspicious/malicious traffic trying to access the add_to_wishlist parameter without the plugin actually handling it.
If you do reinstall the YITH WooCommerce Wishlist plugin in the future and wish to use the wishlist functionality again, you’ll just need to remove or adjust the code.
If You Remove It, Will the Bug Come Back?
Technically, yes — if bots continue to target that endpoint, and if the plugin or theme doesn’t properly protect it, the same kind of behavior may reappear. So it’s best to leave the code until/unless you’re ready to properly use the plugin again and can monitor it.
Reviewing wp_users and wp_usermeta
Even though your scan didn’t detect anything, it’s wise to manually check for any suspicious users or roles.
Regards, P-THEMES.
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Noted. Appreciate your advice and assistance. Have a great day! Thank you
Hi Porto, I re-installed the Yith WC Wishlist and the “bug” came back, I did not remove the rule code, its still there.
I noticed that when the Wishlist plugin is deactivated, there is a message (see below) that pops up at where the Wishlist heart icon is on the single product page. I am not able to deactivate or remove the Wishlist plugin else this message will show on the page. How do I delete/hide the message? This looks like a template generated message. Await your reply. Thank you.
[porto_single_product_wishlist show_label=”yes” el_class=”d-inline-block align-middle mt-2 pt-1” label_font=”{``family``:``Default``,``variant``:``700``,``font_size``:``13``,``line_height``:````,``letter_spacing``:````,``text_transform``:``uppercase``}” icon_added_color=”#da5555” label_color=”#222529” label_hover_color=”#4dae65” bg_hover_color=”#ffffff”]
Hello, @17WS,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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Hi, just discovered another issue. After updating the website, there is now this message from Paypal “PayPal IPN Request Failure” (even received an email from Paypal). The order status on my website failed to update to “Processing” after successful payment made on Paypal. Kindly advice. Thank you.
Hello, @17WS,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
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Hi Vairables showing as dropdown. I need to show box type. How to change it? Thanks
Hello, @dontknowit,
Please navigate to Products >> Attributes and edit the particular attribute from there, choose the type from there as per your requirements: https://pasteboard.co/ifMMaMensrw0.png
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Hello, @dontknowit,
Please edit the existing attributes, where you should find the option you’re looking for. If you don’t see it, kindly contact our support team via our support system with your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
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Hi Porto, There is any way for this url: https://candleartesoteric.com/candles-rituals/ (father cathegory) to not showing all the products? Because I guess is making me duplication because those products I already have in other categories in my webside.
Just if you know let me know how to change it and I will do
thanks,
but just for this cathegory url; not for the others
Hello @Joaquim_,
No, WooCommerce does not provide a built-in option (in the admin settings) to exclude products from showing on a specific category archive page.
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Hello @alohasmartphonedn,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
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Hi, is there any FAQ element for Elementor?
Hello @Mrnicoo,
You should enable the FAQ’s content in Porto > Theme Options > FAQs item. https://prnt.sc/kJLDJ3s-CCCxAfter that, you can drag drop the Porto “FAQ” widget into the page. https://prnt.sc/kWfw82FRZYrE
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Hi,
https://www.portotheme.com/wordpress/porto/accounting/ this demo uses .svg images. I want to change .svg images. How can i change? Where can I find the svg library?Thanks.
Hello, @jarmusch,
Which specific image are you referring to? Please share a screenshot so I can provide you with the steps to change it. Alternatively, you can search for SVG images on Google and use any that fit your requirements on your site.
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Hello friends! After a few years of not using the template, I’m trying to activate it but it won’t let me. I get a message that the template is on another site. I don’t have any other site that this template is on, in the past I tried the template on a domain that I deleted after a few days. I’m trying to log in to support, but since I forgot my password I can’t. I’ve been trying to recover my password several times but I don’t receive an email to recover my password. I sent a letter but there’s no response. I want to use the template, please solve my problem. Thanks in advance!
Hello, @Eavigal,
I have reset your purchase code. Please try to re-register the theme again with the same purchase code on your desired domain, and let me know the result.
Regards, P-THEMES.
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Wow… your support is lightning fast. Problem solved… Five stars+ Thank you very much!
You’re Most Welcome!!
I’d like to know how can my category Image appear in category grid
Hello, @crestanads2018,
In order to show the image on the particular category page, please navigate to Porto >> Template Builder >> Blocks, and create the new block from there, set the image into that block, and save it.
After that, please navigate to Porto >> Page Layouts and click on Banner (Page Header), choose the particular block from there, and set the condition like: https://postimg.cc/Z9zVKZJc
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Hi, I have a presale question.
I will make this site in Swedish so I wonder if there is a string translation built in? Like as the products show: CATEGORY, CHOOSE AND OPTION and ADDITIONAL INFORMATION. Can I easy change this to Swedish without install another plugins.
Hello, @bronningc,
Thanks for showing your interest in Porto WordPress
Yes, Porto WordPress is a fully translatable theme, and you can easily translate anything into your desired language as per your requirements. You can change by editing the PO file, OR you can use the Loco Translate plugin as well.
Regards, P-THEMES.
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