39369 comments found.
Hello, Is it possible to change the “Request A Tour/Contact Agent” block to Woocommerce “Add To Cart” I need to know if this is possible and easily implementable without editing the code. My purchase decision is highly hinged on this. Thank you.
Hello @teejaxx
Avada is completely compatible with WooCommerce and you can even create your own product page so yes, you can surely have your own custom product layouts whever you need the button to be, it can be placed there.
We will be happy for you to be a part of this Community.
Thanks
-Ammar
Thank you. However, you did not answer my question. I will like to know whether your pre-built website precisely Real Estate can be modified to have “Add To Cart” button instead of “Request A Tour/Contact Agent” I have bought themes where the creators claimed compatibility yet it they could not implement it even with my Support subscription. I want my website visitors to be able to add the properties to cart not contact agent, is it possible? Have you done it before? Thanks
Hello @teejaxx
That simply means you add woocommerce and then add properties as products, you can then add any extra fields you want in those products via ACF and yes it is possible using Avada and ACF 
Thanks
-Ammar
I’ve recently transferred the hosting for a website with the Avada and I’m getting the message: The purchase code is already being used on another domain. But it’s not, it was just briefly hosted in two places but the message has remained since. Can you tell me how to fix this. Thanks, Greg
Hello @twenty20media
The purchase code is registered multiple times so that’s why its registration is limited. Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
If yuo need further assistance with this, kindly open a support ticket and our team will follow up with you.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks that worked
You are most welcome
Hi! Can you please advise on how to turn off the comments to posts? Not to hide but to turn off completely. Since i have a problem with spammers. Thanks
Hello @LeroVokova
You can simply do that from your WP Dashboard > Settings > Discussion Tab and disable this option => https://cln.sh/XsJQCM41
If you need further assistance, please open a support ticket following the link below and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Dear Support Team,
I recently purchased a theme and i imported the business demo layout.
But the problem is header is not imported?
Kindly check through below link: https://elevate-brokerage.com/staging/Please tell me how i can import header same like business demo layout.
I want it on home page and on other pages like demo.
Please tell me how i can do it?
Thanks
Hi
Please ensure the header layout is selected by going to WordPress admin panel dashboard → Avada → Layouts. If you are still facing an issue then please reach out to support
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I purchased the license a few years ago, but the website it was used on has been deleted and I no longer use it. I now wanted to activate the license on my new website, but I get the message that it is already in use. Could you please help me with this?
Hello @buecok
You can simply reset the license and use it again as the license is valid for lifetime for a single domain.
Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
If you need further assistance with this, kindly open a support ticket and our team will follow up further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there,
We are using The Events Calendar and Events Calendar Pro plugins. They both work great without enabling the Avada Builder Element “Events”.
Based on the above:
1. What is the purpose of Avada’s “Events” element? 2. What happens to our calendar events posts when we either enable or disable Avada’s “Events” element? 3. Can we build events posts without using The Events Calendar and Events Calendar Pro plugins?
Thank you!
Please add to the above:
4. What CSS and JS files (file names / file paths) are loaded when we enable Avada’s “Events” element?
Thank you.
Hello AeroConsultants
The Avada Event Element is our own element that actually takes into account the ECP post types, it is simply designed to show those events and more about it can be read here => https://avada.com/documentation/events-element/
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar,
Thanks for the quick reply!
I don’t understand your answer and your documentation is not clear. Support request submitted. Shaminder answered in more detail. Your documentation needs to be updated to indicate that Avada’s Events element is useful only if The Events Calendar plugin is installed.
Have a great week.
Hello There
Yes, that is correct as Events is simply a custom post type which is only added once you have the plugin installed, it works same way as Products for woocommerce, you can not have products without installing woocommerce unless you make a custom post type of your own.
Thanks
-Ammar
I need a simple one page website with no ecomm or anything – just a contact form and a way to display a few images with copy. Would this be flexible enough to be that simple? It might be overkill but i like that you have so many people who have purchased and are using it, it makes me feel like it wont disappear soon, which some of my other themes did.
Hello @feebee45
You can surely create a simple single page website using Avada as well without any issues, there should be no issues doing that at all and we have plenty of users on a simple one page website, Avada has been #1 theme for decade and is not going anywhere soon
We will be happy for you to be a part of this amazing community!
Thanks
-Ammar
Will avada theme work with ang shopping plugin such as fluentcart.com? Thanks
Hello @dscurlock
We are compatible with WooCommerce and have complete design integration with it as well, however regarding these specific plugin(s) we have not checked them with Avada so kindly get in touch with the plugin author(s) about compatibility further.
Thanks
-Ammar
Hi, I just updated the theme to the latest version (including Fusion Builder and Avada Core) and now my collection of 100% height containers no longer works. Everything was working fine before. Is this a bug in the new update? This is very annoying because I wanted to go live with my new site soon.
Hello @housegrafic
There is no such issue with our latest update and you should be able to use 100% height containers just fine and good, with that being said, you do have a valid support with us and should be able to open a support ticket.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
You still have no support for dokan or MultiVendorX?
Hello @dscurlock
We currently support WooCommerce for the ecommerce specific websites so you can checkout it’s add ons in this case, for the above resources, we have not officially tested Avada with them.
Thanks
-Ammar
Hello, I purchased support but still not able to submit a ticket.
Hi
Your support is showing active and you should be able to submit a ticket. Our team will reach out to you on your registered email ID
We look forward to helping you!
Thank you, Shaminder
I received an email from my host stating that there were files on the site that could have dangerous antivirus signatures found on 21 September 2025 at 18:21:58. The vulnerabilities are as follows - Vulnerability-found-CVE-2019-11358-in-jQuery - Vulnerability-found-CVE-2019-11358-in-jQuery in the file wp-content/plugins/fusion-builder/inc/lib/inc/redux/framework/FusionReduxCore/assets/js/vendor/qtip/jquery.qtip.js
The website is constantly updated to the latest version.
Hello @FabrizioAzzali
Can you kindly make sure that you are running the latest Avada version 7.13.2 as we have made a security upadte in our latest version, however for our team to take a closer look into this, we suggest you to kindly open a support ticket.
Click Here to Get Avada Support
Thanks
-Ammar
Yes we have the new version installed My avada support is expired but i do not think I have to pay for securityu update question
Just submitted Thanks
Hello FabrizioAzzali
Thank you, make sure you also update to our latest version just released today with the security fix
Thanks
-Ammar
I have received an email from Avada Support (support [at] avada [dot] com) saying that my purchase code is locked. I try my best to keep my purchase code secure. I presently have 2 licenses, against which I am running 2 live websites , i have sent the list back to the support ID. They are claiming I am running the code on 66 websites, which is not true. The list generated is not mine, and I have only 2 live websites. Yes, I do try the demos locally on staging websites with the appropriate staging domain names, to update my websites, so I hope this error is temporary and will be resolved at the earliest. My licenses are very old, going back to 2013 I believe and I absolutely love the evolution of avada over time.
Hello @r7un
We will suggest you to kindly open a support ticket with our team so we can sort this out for you further, also please include your purchase code that has been locked into the email as our team requires to see what is happening there before we can provide any more details.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi there, I know I should renew my support account but I think it’s a bug and not just a support question. I installed the Avada Bike website. And when I am on the cart page, in the Shipping Area, the list of the countries and the list of the states appear behind the Zip Code and City INPUT fields. Can you check and tell me what to do? Thanks
Hello @gregb28
We are not able to replicate this issue on our website and we will suggest you to kindly open a support ticket with us further so this can be checked.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Thanks for your reply but I install the template website and I have the same issue than on my website. Just add this product to your cart and you will see what I mean: https://r-pur.id/product/test-payment/ Even if you don’t help me on this support, I hope you will correct it on the template website
Hello @gregb28
I have checked this on our end, I am not able to replicate this issue, you can try the following prebuilt here => https://avada.website/ecommerce/cart/
We suggest you to check if this is happening due to some custom CSS or 3rd party plugin on the specific site please.
Thanks
-Ammar
Hello, I bought a license in 2017, and now I can’t register on the avada.com website with it because i receive this error: There was an error when attempting to register your account. The purchase code provided is not in the correct format.
I have an old website and I want to delete it, but before that I want to deregister the avada license so I can use it on the new website.
What are the solutions?
Thank you
Hello @Damila
The license is valid for lifetime for a single domain so you should be able to use it without any issues, however if that is not the case kindly try resetting it following the instructions here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
hello, i cannot open a ticket because i need to creat an account and if i put my licence key i receive a notofication that my key is not available … So what can i do?
This is the official message from your website when i tried to creat an account: There was an error when attempting to register your account. No valid Avada purchase code passed on.
Hello @Damila
Kindly make sure that you are using the right purchase code, following the instructions here => https://avada.com/documentation/how-to-locate-your-purchase-code-on-themeforest/
Thanks
-Ammar
AVADA v7.13.2
The “Woo Checkout Payment” item is not working as it should. The display and selection of payment methods are not working as they should.
Hello @alsacewebsite
Kindly make sure that your page is set as checkout page from WooCommerce settings, however if the issue persists, kindly open a support ticket and our team will follow up.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Ok, sorry. I will create a support ticket.
Thanks
You are most welcome
Hello, I am using the Avada theme for my website and everything works great. Since I don’t know coding or technical stuff, I usually ask for help through support tickets, and I must say your support has been excellent. If my support period ends, will I need to purchase extended support?
Thanks.
Hi
Thank you for your kind words. Yes, once the support duration ends, you can renew your support. We do have documentation that outlines on how this can be done, https://avada.com/documentation/extending-and-renewing-avada-support
We look forward to helping you!
Thank you, Shaminder
Hello,
When I try to open Live Builder, I get ” Server Error 500 Internal Server Error”, It’s a fresh install.
Thanks.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
HELP
I was using a license on another domain, but it seems the domain is no longer active. Can the license be transferred to another domain?
Hello @sanca19
The purchase code is registered multiple times so that’s why its registration is limited.
Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
thanks Ammar,, i have successfully change domain in license manager page.
You are most welcome
hi, sory i want to ask something more…
why icons not showing? in backend https://prnt.sc/DHIN0AYbvrYC in frontend : https://prnt.sc/JXD80YdWoEwx https://prnt.sc/DFV6CIemE9jmthanks
Hello @sanca19
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hi, i have a negative CLS score on all my Avada sites. Is there a way to adjust the logo dimensions?
Hello @interjoy
There definitely is using Avada’s custom header where you can use image element and set your own image size, more about this can be read here => https://avada.com/documentation/how-to-add-a-logo-into-your-header-layout/
If you need further assistance with this, kindly open a support ticket and our team will help you out.
Click Here to Get Avada Support
Thanks
-Ammar
