Hi officialjduarte! As previously mentioned, please note that a centered Logo configuration has never been a native option for the mobile layout. While this setting is available for the desktop view, it has never been a built-in feature for mobile devices; therefore, you likely achieved this effect previously by using custom CSS code. Regarding the issue you are experiencing with the Frontend Editor, please understand that we cannot debug a problem specific to your environment unless you open a formal support ticket. Since no other users have reported this behavior here, in the Facebook group, or in our private Help Center, we require access to your specific installation to investigate further.

So I need to purchase the support, correct?

Hi officialjduarte! If you would like us to investigate this specific issue with the Frontend Editor, the only way to proceed is by providing access through our Help Center. Please note that this is the only tool that allows for the secure and private submission of login credentials. Alternatively, you are welcome to wait and monitor this board to see if other users report similar behavior. However, considering that this update has been published for a few weeks now without similar reports, it is unlikely to be a general bug. In the meantime, you can proceed by editing this content using the Backend Editor.

Hello galwesh and thank you very much for your interest in our product!
As authors on ThemeForest, we follow the standard refund policy established by the Envato marketplace, which you can find here: https://themeforest.net/page/customer_refund_policy
This is the general policy that applies to all items sold through the platform.

Let us know if you have any further questions. Best

Thank you for your quick response, looking forward test your product.

Hi galwesh, and thank you for the confirmation!

Hi revoo! We’ve received a few messages from you, and as you can see, all messages were replied to the same day they were received: https://undsgn.d.pr/i/v5glzt You may want to check your Spam folder, as email filters sometimes redirect automated support system responses. All your inquiries have been addressed.

Hi luia! Probably you have some extra plugins that are creating the issue. At least try to open the Chrome Developer Tools > Console tab and check if there are visible red errors; with these, we can understand a bit more.

Hi seriegrafik and thank you for the confirmation (we hope you solved your issue)!

Actually, one more question is there an option to choose a different product layout specifically for mobile, or not really?

or is this plugin compatiable with your theme? >> https://wordpress.org/plugins/woo-product-gallery-slider/

Hi femmed0ll! No, it’s not possible to use two different product galleries modules on the same page, so you cannot, for example, hide and show a module (this is only possible if you don’t have variable products).
About extra plugins used on the Product Builder context, please follow this article: https://support.undsgn.com/hc/en-us/articles/360013465157-The-Product-Builder-with-extra-plugins

Hi MedyaBox2017! 1. This is quite normal – you should reduce the Navbar padding (https://undsgn.d.pr/i/50QscV). If that’s not enough, we can help with some custom CSS, but we’ll need your installation link. 2. For this we absolutely need to see what’s happening because I’ve never seen anything like this on any Uncode-based site (https://undsgn.com/uncode/showcase/). Anyway, if you need support it’s offered in our Help Center where we have a completely dedicated support team. Please submit a ticket so we can check your installation and find a solution: https://support.undsgn.com/hc

Hi bilaltahay1! Ok noted!

Hi officialjduarte! The update was published the same day…

Okay good. Let’s Make sure things like that don’t happen again.

Hi officialjduarte! When there’s an update, anything can happen and always will – this happens even with brands like Apple that have bugs in their first major releases. It’s part of software development itself, so if you’re concerned, don’t update immediately but wait a few weeks.

Hello Stasulos2020,
we can confirm that the Uncode theme package and official demo https://undsgn.com/uncode/ do not include or use the Muller or Proxima Nova fonts. These fonts are not bundled with the theme, nor are they referenced in the default content or demo data.

If those fonts are currently active on your installation, there are a few possible scenarios:

1. You may have added them manually (e.g. via Adobe Fonts sync or custom upload).
2. A plugin or external integration may be loading them.
3. They could be part of a design customization not related to the theme itself.

Uncode includes a feature to sync with your Adobe Fonts account, but you remain responsible for the licenses of any font you activate through that method.

To help clarify the situation, could you please:

• provide the URL of your installation,
• specify where those fonts are being used,
• or share the exact details from your hosting provider regarding the font usage?

Also note that we clearly indicate in our documentation where the fonts used in our demos are taken from and how to manage additional fonts: https://support.undsgn.com/hc/en-us/articles/213459769-Demo-Import-extra-fonts

Let us know, best

Hi nevins! Please follow the dedicated documentation. You need first to import into the Media Library and then use via the Single Media module, ex: https://support.undsgn.com/hc/en-us/articles/213457149--oEmbed

Hi thurzz! In fact, this is caused by extra CSS you inserted, please check: https://undsgn.d.pr/v/5Vbb1K

My apologies, I did put that CSS some long time ago and by some strange reason it started work just now, after the update Thanks for your help.

Thank you for the confirmation!

Hi tkordick! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi lololecorse33, Without a comprehensive check of the complete scenario, it’s genuinely difficult to pinpoint the exact issue. Servers involve numerous parameters and setup options, and the ones you referenced are just a few important for the theme’s core functionalities.
However, could you please verify if the theme is properly registered and not merely migrated? In other words, if you temporarily remove the license, are you able to re-register it successfully? I’ve noticed this problem frequently recently with migrated installations that appeared to be properly registered but were not.
In any case, dedicated support is available in our Help Center. We have a specialized support team there. Please submit a ticket at https://support.undsgn.com/hc so we can thoroughly check your installation and assist you in finding a solution.

it was a licence issue now its solved ! i could import all demo but when i want to import menu, I have an issue : Ooops, the Demo Content couldn’t be imported all in once

why ? :/

Hi lololecorse33! It seems that your server is not able to complete the request, probably related to some upstream limits, but it’s not something we can determine from here.

Hi lefabdestindejm! As for any other theme, it can be downloaded from your Envato account, ex: https://support.undsgn.com/hc/en-us/articles/360000718649-Product-Registration#&gid=1&pid=2
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc

Hi Imagesofdorset! We are sorry, but we haven’t received similar reports from other users. I also don’t understand the connection between the theme and this plugin that doesn’t seem to want to install. Try deactivating Uncode and see what happens with the default theme – we don’t think it will change anything.

Hi mligaSV! You need to contact Envato for this – your account is on Envato’s site, which then works automatically with our systems: https://help.market.envato.com/hc/en-us/requests/new

Hi officialjduarte! Unfortunately, we can’t tell you specifically which plugin was used. We’ve seen this implemented on various sites in our Help Center, but wedon’t recall which tickets discussed it, and a quick search hasn’t turned up those specific cases. Please remember that if you’re using the Product Builder, you may need to adjust settings or call certain hooks since you’re not working within WooCommerce’s default layout, ex: https://support.undsgn.com/hc/en-us/articles/360013465157-The-Product-Builder-with-extra-plugins

Thanks. Do you recall when I asked support for that product gallery sliding back to 1st image upon scrolling down the product page? I just made a new staging site, fresh, clean, WP install. And that staging site has the same behavior… how can we fix this?

Hi officialjduarte! We understand your frustration, but as we’ve mentioned multiple times, our developers cannot replicate this issue and no other users have the same problem. If you would like us to investigate further, you need to open a support ticket like all other users do. This allows our support team to access your installation properly and conduct a thorough investigation. We cannot provide adequate assistance through these messages alone. Please open a ticket through our Help Center so we can help you effectively.

Hi Schattenfeder! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

Hi TMJr! We are not sure we fully understand your request. Do you need to create new websites with the same Licenses? Anyway, next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn

The websites that the licenses were used on are not active anymore, but I can not use them for new / current projects. I will message you with my license codes. Thank you

Hi TMJr! We’ll have someone look into this right away.