1507 comments found.
Hi, I’m unable to create a ticket on support – it says ‘Can’t verify purchase code…’ My problem is that I cannot introduce WHMCS API Credentials I get: ERROR: Invalid IP ….. please help
Hi,
If you’re facing an issue submitting a support ticket, please contact our live support at “https://designingmedia.com/help-center” for further assistance our team will help you resolve it directly.
Regarding the Invalid IP error, you can follow this step-by-step guide to fix it: https://hostiko.com/knowledge-base/how-to-fix-ip-is-blocked
This should help you correctly set up your WHMCS API credentials.
Best regards, Designingmedia
I want to create a ticket in your system, but it says it can’t verify the purchase code.
Can you please contact us through our live support at https://designingmedia.com/help-center in case you’re facing any issue with the purchase code verification?
Please note that our live support is available Monday to Friday, 10:00 AM – 6:00 PM (GMT+5). Our team will be happy to assist you there directly.
New update files does not include options to import. Why is that. I need to switch from Layout90 to Layout91 to match new branding style.
And yes, I am not doing support ticket, I am not renewing support as I do not need that.
Hello,
If you would like to switch from Layout90 to Layout91, you will first need to reset your previous layout. Once reset, you can then proceed to import the new demo layout.
If you face any issues during the demo import process, please contact our live support team here: “https://designingmedia.com/help-center”
They will be happy to assist you further.
Best regards, Designingmedia
Thanks for the swift response. Have you considered customers with other stuffs on their websites like KB, BLOGS, SUPPORT, FORMS etc Yet they need to reset before being able to switch demo. You should consider creating documentation that will cover for this case too
I had to reset on a staging site. Oh my, this is the slowest product ever tried by me.
Both staging and live are on the same server, yet the difference in the loading speed is more than 8 seconds.
My internet speed is 300mbps by the way.
I deactivated the AKD IMporter plugin and the slow problem is removed. Yet, the nag to activate the plugin wont go. Also can you clarify the need for the importer after the demo is already imported and customized? Is it responsible for the frontend at all?
Hello,
To switch to the new layout design (e.g., from Layout90 to Layout91), it is necessary to reset WordPress first. This allows you to import the demo again with the new design. Please note that this process will erase all existing data on the site.
Regarding the AKD Demo Importer plugin, it is only required during the demo import process. Once the demo has been successfully imported and you have sucessfully update the theme options, the plugin is no longer needed for the frontend of your site.
As for the speed concerns, the AKD Importer itself does not affect your website’s frontend speed. Any editor slowness you experienced may sometimes occur when using a shared hosting environment with limited RAM or resources.
If you continue facing any issues and would like us to help diagnose and debug the exact reason, we kindly ask you to open a support ticket. Our dedicated support agents will be happy to assist you in resolving them.
Best regards, Designingmedia
Hi,
i am looking for creating a reseller website for domains and webhosting
do you have any documentation that how it will work, how it will be connected etc. if there is any video that would be very helpful
Hi,
Thank you for reaching out.
To create a reseller website for domains and web hosting, you will first need to have a reseller account (from your preferred provider). Once you have that, you can integrate your reseller API with our theme. Our support team will be happy to assist you with setting up the reseller API.
By default, the theme connects with WHMCS APIs for domain search and product/service listings. This allows you to start quickly if you are using WHMCS.
If you’d like, please share which reseller provider you’re planning to use, and we can guide you accordingly. At the moment, we don’t have a dedicated video tutorial, but our support team can provide step-by-step guidance for your setup.
Best regards, Designingmedia
How does godaddy reseller integrate & will i be able to connect multiple reseller accounts as in godaddy & other reselling companies?
demo import not working ticket created
Can you please share your support ticket number?
I tried installing many demo but none of them working properly Even not able to create any support ticket It is asking my purchase code is invalid??? What kind of this system is? Sent chat Message also Atelast should be able to create a ticket but I guess its Evanto Plateform’s issue Because it is not able to verify the purchase code but again theme activated successfully so, there is no issue with my purchase code
Thank you for reaching out and sharing the details.
Your purchase code is valid since the theme has been activated successfully. The issue you are facing with demo import and support ticket creation seems to be related to purchase code verification system, not the theme itself. Sometimes API has temporary verification issues that may block ticket creation.
Our support hours are Monday to Friday, 10:00 AM – 6:00 PM (GMT+5). If you are unable to create a support ticket, you can open a live chat at “https://designingmedia.com/help-center” during support hours, and our team will assist you right away.
Thank you. Everything is fine now. You guys resolved the ticket promptly and demo was also imported successfully. Thanks once again for the prompt software. Software is quite good and professional.
Thank you so much for your kind words! We’re glad to hear everything is working fine now and that the demo import was successful. Your appreciation truly means a lot to us.
We’ll continue doing our best to provide you with a smooth and professional experience. If you need any further assistance in the future, please don’t hesitate to reach out.
I want to purchase the template but I want to know what the theme update process is. Does it update automatically or do I need to install the update manually?
Hi,
Thank you for your interest in our template! At the moment, updates are provided manually. Whenever a new version is released, you’ll need to download the updated files from your Themeforest account and replace them on your website.
If you have any questions during the update process, we’ll be happy to guide you step by step.
Best regards, Designingmedia
Hello, I bought your theme and found it very good, but I’m having a problem. I installed layout 44, but the menu and footer don’t display correctly, the information is the same as in the template. Hostingh doesn’t display the screen with the service options, and only the copyright appears in the footer, without the menu options appearing. What could it be? Another detail: when importing, only 99% appears, and the options item is not checked.
Hello,
Thank you for your purchase and for your feedback on the theme. To assist you better with the issue you’re experiencing with Layout 44, we kindly request that you open a support ticket at “https://designingmedia.com/support”.
It’s not possible for us to troubleshoot and resolve this type of technical issue via the comments section. Once you submit a ticket, our support team will investigate the problem in detail and guide you toward a solution.
Kind regards, Designingmedia
Why haven’t the footer and header icon issues been resolved yet?
https://prnt.sc/dw3hqneKhUsrHello,
We apologize for the inconvenience. The footer and header icon issue is typically caused by an Elementor cache conflict. To fix this, please go to your WordPress admin dashboard, navigate to Elementor > Settings > Performance, and set Element Cache to Disable. Then, go to Elementor > Tools and click on Regenerate Files & CSS. Save the changes, and this should resolve the issue. If the problem continues, feel free to contact us for further assistance.
Hi Team,
I have noticed your demo has issue for few layouts, so actual theme will also have same issues
layout86
Menu is broken on mobile devices, below is screenshot for the same
https://prnt.sc/MblNUnJamFq4 https://prnt.sc/K00dlodeO7NZCan you help fix this issue
Hello,
Thank you for bringing this to our attention.
The issue you experienced with the layout86 mobile menu might have been related to a caching problem. We’ve reviewed and cleared the relevant caches, and the issue is now resolved.
Please check again on your end, and don’t hesitate to let us know if you’re still facing any difficulties.
Best regards, Designingmedia
I am facing issue with WHMCS templete. Your support system is also not working Please reply me and sovle this issue
Hello,
Thank you for reaching out.
If you’re experiencing issues with our support system, please contact us directly through our live chat at https://designingmedia.com/help-center. Our team will be happy to assist you and resolve your WHMCS template issue promptly.
Best regards, Designingmedia
hello i want edit my website but after clicking on Edit with elementor then here page opening and side bar lust loading. i tried to send you Ticket but in form your asked for cpanel passwords which is not with me. please let me know if here any changes come r update come here is Screenshot: https://prnt.sc/ZaW_1T0illjn
Hello,
Thank you for your message. To resolve this issue, we will need your FTP credentials to check and fix it directly. You can generate temporary FTP credentials from your hosting panel and share them with us.
Please rest assured, your details will remain 100% confidential and will only be used to troubleshoot this specific issue.
Looking forward to your reply.
Best regards, Designingmedia
Hello i decision to switch to your theme but when your release 93 94 95 them demo of your site is very slow and some icon disappear can you check and fix it.
Hello,
Thank you for choosing our theme. We’re sorry to hear about the issues you’ve encountered with the recent releases (93, 94, 95). We understand how important performance and consistency are for your site.
Could you please share your site URL and any specific details about the missing icons and slow performance? This will help us investigate and provide a prompt solution. In the meantime, we recommend clearing your browser and server cache, as well as updating any plugins, to ensure compatibility with the latest version.
We’re committed to resolving this for you as quickly as possible. Please feel free to open a support ticket at https://designingmedia.com/support so our technical team can assist you directly.
Kind regards, Designingmedia
I saw from your demo site with inspect in chrome. many pages is show 404 not found.
Hello,
Thank you for bringing this to our attention. We have thoroughly checked our demo site, and everything is working perfectly fine, including the icons and page links. There are no 404 errors or missing assets on the current demos.
It’s possible that your browser cached an older version of the site, which could cause such issues during inspection. We recommend clearing your browser cache and trying again in incognito/private mode to see the latest version.
If you’re still noticing any specific issues, could you kindly share screenshots or the exact URLs where you see the 404 errors? This will help us investigate further.
We’re here to assist and ensure you have the best experience with our theme.
Kind regards, Designingmedia
Dear Team,
I think problem is inside my browser or our network. Yesterday i set you theme is in major of our site everything is work normaly. Thank you for your answer.
Thank you for confirming that everything is now working normally on your side. We’re glad to hear the issue has been resolved and that our theme is running smoothly on your site.
If you notice any further issues or have any questions while working with the theme, please don’t hesitate to reach out. We’re always here to help and ensure you get the best out of our product.
The theme should have a fixed desktop menu when you start scrolling. This should already be included by default in the templates, and there’s no need to open a ticket for it.
Hello,
Thank you for your message. The theme already includes an option for a sticky header (fixed desktop menu) by default. You can enable it directly from the Hostiko Options in your WordPress dashboard.
If you are still facing any issues or need assistance locating this setting, you can contact our live support team at https://designingmedia.com/help-center. We’ll be happy to help you further.
Best regards, Designingmedia
Hostiko Toolkit 1.2 plugin is causing Elemenor 3.30.0 to time out. Anyone know if there is an update or a fix? Thanks.
Hello,
Could you please open a support ticket with us so our technical team can investigate and assist you further?
You can submit a ticket here: https://designingmedia.com/support/
We’ll be happy to look into the issue and provide you with a solution.
Best regards, Designingmedia
I am having issue, I have upgraded WHMCS from 8.12.1 to 8.13.0 after upgrade the product description saved is working well as per documentation but when I add new product like below its not appears as old. Note that I am using default hostiko whmcs integration plugin
this code is automatically changing in whmcs when saving to
20 GB Space each Mailbox Free 05 GB Cloud Storage Customizable Mailbox Size
I have license, but https://designingmedia.com/support/login link not redirecting me to support, please help
Also want support in terms to see If I am using updated plugin of your or not, or whether I need to change, come on remote session if needed
Hello,
Thank you for reaching out to us.
To resolve the issue, please resync the products from the Hostiko Integrations panel. This will automatically sync the data with your WordPress website.
If you require further assistance or are experiencing issues with the support portal, feel free to contact us via live chat at: https://designingmedia.com/help-center.
Best regards, Designingmedia
resyncing not worked as it changes the style, I am on your same page to chat live but no agent is connecting.
Our support agent has already connected with you via live chat and addressed your query. If you need any further assistance, feel free to reach out again.
Please note that due to a high volume of support requests, there may occasionally be a delay in connecting with an agent. We appreciate your patience and understanding.
Thsi theme does not even load correctly, the new updates just make the site slower, my website goes to Error 500 due to loading too long, I spent 2 weeks or even longer, just trying to import the content and it does not even import the things correctly, support does not even seem understand what the issue is, I spent more time looking for issues that needs to be fixed with this theme as it has so many bugs. Not a good intvestment unless u like fixing issues than should have been fixed.
Hello,
Thank you for your feedback. We completely understand how frustrating technical issues can be, and we’re here to support you every step of the way.
Please note that website slowness or 500 errors can stem from several factors, including server limitations, plugin conflicts, or incorrect configurations. Our support team has already responded to your ticket, and based on our checks, your website is loading and functioning properly on our end without any noticeable performance issues.
To help us assist you more effectively, we kindly ask that you provide complete and detailed information in your support ticket, such as relevant screenshots, access credentials, and a clear description of the problem you’re facing. This allows our team to diagnose the issue more efficiently and provide a quicker resolution.
We are fully committed to ensuring you have the best experience with the theme, and our support team is always happy to assist with any questions or concerns you may have.
I’m trying to use the Hostiko theme on a clean WordPress installation, but after uploading the theme, my site becomes very slow or completely unresponsive. I’ve reinstalled WordPress multiple times, and it’s extremely frustrating.
Here’s what I’ve already set up:
WordPress version: 6.8.1 PHP version: 8.0 memory_limit: 256M max_execution_time: 300 upload_max_filesize: 64M
Hello,
We’re sorry to hear you’re experiencing issues with the Hostiko theme. Based on your setup, the configuration looks fine, but there might be a conflict or environment-specific issue causing the slowdown.
To resolve this as quickly as possible, please contact our support team by opening a ticket here at “https://designingmedia.com/support/” Kindly include your WordPress login details (temporary), website URL, and a brief summary of the issue so we can investigate and assist you promptly.
We’re here to help and appreciate your patience!
Do you support RTL on the WordPress theme?
Yes, our WordPress theme supports RTL.
I thought this theme would be a good investment, when i tried to import the layout it just show the text in the content the layout is bad, and it did nit import everything correctly
Hello,
We’re really sorry to hear about the trouble you’re experiencing. Have you had a chance to contact our support team yet? We’re here to help and will gladly assist you in getting the layout imported correctly. Please open a support ticket or reach out through our official support channel so we can take a closer look and resolve this for you as quickly as possible.
Thank You!
