39369 comments found.
Hi, I can’t log in to support because I don’t know which email is linked to my account. How can I reset it?
Hello @trendy_customer
You can send us an email here => https://avada.com/contact/#contact
Thanks
-Ammar
sent
Thanks, we will get back to you 
I purchased Avada for a client, but the ‘Studio’ tab no longer appears. Why is that? Is it because I didn’t renew the support? I imagine not, since we are still receiving updates…
Hi
Please do ensure that the Avada theme is correctly registered as this is needed for Avada studio to show. Also please update the theme to the latest version
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
When will you update the theme to be compatible with the latest PHP versions?
I’ve stopped using it on some sites because I can’t update the hosting PHP version.
Hello @Alfredo-Covados
Avada is compatible with the latest version of PHP, make sure you are on the latest version of Avada in this case which is 7.13.3
If you need further assistance please contact our support logging in a ticket below.
Click Here to Get Avada Support
Thanks
-Ammar
Hi support team Today i just accepted a Woocommerce update. And all the theme using ecommerce prebuilt website is destroyed along with dashboard. Would you have heard about such and what to do ?
I didn’t customize, its really like a prebuilt ecommerce webiste.
Thanks
Regards Max
Hi
We do not have any reports of a similar such issues. Quite a few of our prebuilt sites make use of WooCommerce along with its latest updates. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi Support Team,
How we can change the title background image on the below page:
https://elevate-brokerage.com/staging/about-us/Currently it is showing below message when i click on edit page and below of that page when i selected the page title option:
This Page is currently using a custom Page Title Bar Layout Section. Go to Layout screen, or edit your Default PTB???
Hello @franklingruppe
This simlpy means you will need to edit the layout section from which this page title bar is coming from, we have a very detailed guide about this here => https://avada.com/documentation/how-to-build-a-custom-page-title-bar-layout/
If you need further assistance with this, kindly open a support ticket and our team will help you out.
Click Here to Get Avada Support
Thanks
-Ammar
Good Day,
It appears YouTube embedded videos (via Avada shortcode) are no longer working when using Chrome, Edge, or Firefox. No issues with Safari.
Every time our visitors click on a video, they get the folllowing error: “Watch video on YouTube Error 153 Video player configuration error.”
To see our issue live, please visit: https://www.omniaerospace.com/news/ then click the play button located inside the sidebar “Featured Video.”
Are you guys aware of this? Got fix? We haven’t changed anything on our website.
Thank you!
Hello There
Your provided URL is throwing a 404 error for me, in regards to the YouTube embed videos, I can confirm that they are working just fine on Avada, here is a screenshot of the URL => https://cln.sh/SFW0dl5w
If you need further assistance with this, kindly open a support ticket and our team will check this out.
Click Here to Get Avada Support
Thanks
-Ammar
Apologies. Small typo. Try this: https://www.omniaaerospace.com/news/
Hello There
I see the issue on your provided URL, however it’s not something that we can replicate on our end, we will need you to kindly open a support ticket with our team for this issue as it could be specific to some 3rd party plugin.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar,
I conducted numerous tests (e.g.,disabled all plugins, except Avada’s) and still have the issue. Again, this is only happening with Brave, Chrome, Edge, and Firefox. No issues with Safari.
Also, the strangest thing is that the issue does not occur with a replicated staging site. Visit: https://staging2.omniaaerospace.com/news/ to see YouTube working.
Last, upon additional research, it appears the issue is happening to many sites and started fairly recently (1-2 months ago). Reference: https://www.reddit.com/r/feedly/comments/1n7bnm8/youtube_error_153_video_configuration_error/
So, in short, we’re going to wait this one out for 1-2 weeks and see what happens. The root cause of this issue could be a change Google (or its AI bots) made to YouTube’s cookie dropping/sniffing methods.
Cheers!
Update: Yep, I can confirm this issue affects hundreds of websites.
Team Avada may want to look into this as well. Many forums are starting to report this.
The issue occurs when embedding videos using Avada’s short code, not with Avada’s video element.
For reference, this is the shortcode we’re using (never had any issues with playing YouTube videos until last week: [fusion_youtube id=”videoID” autoplay=”0” alignment=”center” max-height=”400” controls=”1”]
Cheers!
- ROOT CAUSE IDENTIFIED AND FIXED *
As it turns out, the issue was caused by Cloudflare.
YouTube now requires the following security response header to function properly: Referrer-Policy “strict-origin-when-cross-origin”.
Cloudflare was bypassing our website’s security response header by attaching the following security response header to our website: Referrer-Policy “same-origin”
To fix this issue, I disabled Cloudflare’s HTTP Response Header setting, titled “Add security headers” as noted here: https://prnt.sc/5sFeeDVyNkk-
Afterwards, our site reverted back to its normal security response header (i.e., Referrer-Policy “strict-origin-when-cross-origin”) which works well with YouTube.
I hope this helps both Avada and others using Cloudflare.
Cheers!
Hello There
Thank you for the update on this
Hello,
how do I activate Avada Builder on WooCommerce product pages in the backend? Editing is only possible in live mode. Thank you
Hello @osformation
Kindly make sure that product post type is enabled from Avada > Options > Builder Options tab as mentioned here => https://avada.com/documentation/how-to-use-the-avada-builder-options/
If you need further assistance, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Filebird pro has not been updated for a long time. I emailed support a over a week ago about it and they said they are aware.
Hello @drmoody
We will be updating it on our servers soon enough
Thank you for your patience.
-Ammar
Does the Avada builder have the functionality to edit and style the WooCommerce My Accounts page? Perhaps with shortcodes?
Hello @CreativeGamut
The My Account page from woocommerce is an auto generated page and it can not be currently edited, doing that will require some customisation or a 3rd party plugin.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there!
There is an extremely important issue that Avada needs to fix as soon as possible.
Google reCAPTCHA is forcing all users to migrate to the Google Cloud Platform within the next several weeks, and Avada does not have the ability to work with the new management system within Google Cloud Platform.
Any users who have migrated (Google will very soon automatically migrate every user, so this is not a choice) now cannot use the Avada Google reCAPTCHA settings or follow the Avada instructions on how to set it up. The legacy method, for those that can still use it, is also only going to be available for less than 2 more months.
Please update Avada (and your instructions) to work with Google Cloud Platform’s Google reCAPTCHA system as soon as possible.
Thank you!
P.S. It would also be ideal if you offered different options, such as Cloudflare Turnstile or hCaptcha.
Hello @ccgmodels
This change has not yet been implemented and the current Google ReCaptcha currently works just fine with the setup, also we already have released an update where you can use Turnstile element with Avada forms.
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
The purchase code is already being used on another domain. but in my Avada admin it shows as available so I am expected to pay for support to fix an Avada error
Hi there
There is no need to renew your support to handle this. You can log into your support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code > https://d.pr/i/4UYWT6 – Once you have done this, log back into the site’s backend and register Avada.
Thank you, MB
I am so sorry I need to apologise I used the code on a clients website, please accept my apology
However when I looked in my Avada account earlier it did show as available but now it does show which domain is using the license
Hi
Your above comment is flagged due to purchase code being added in the comments. Please do not share this publicly. Please do find a screenshot of your comment here. Based on your last comment, we do hope the issue is resolved
Thank you, Shaminder
In a custom taxonomy, new terms detect the existence of a given ACF but its value is not retrieved during Dynamic Data rendering, while old terms work correctly. Why?? Same data, same taxonomy, same Layout, No cache…
Hello @evenio
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Ah, Sure. I have 2 licenses and both expired… Seems that problems don’t come in time (for us the buyers)
Hello @evenio
Can you kindly make sure that you are on the latest version of Avada in this case?
Thanks
Yes. Updated yesterday (Avada, WP Core, WPML…). Every new term created within an AFC custom taxonomy gets the title correctly but the permalink and other dynamic data are wrong. Old terms are working well. Thankyou.
Hello @evenio
Kindly get in touch with us here about this and include your website details and issue => https://avada.com/contact/#contact
Thanks
-Ammar
I would like to say “THANK YOU” for addressing this issue and finally getting it solved
You are most welcome
Dear team of Avada thank you for the amazing work! I have a question please: i’m using Agency theme and I can’t make my “hero section” responsive. Why is this happening? Thanks!
Hi
The hero area would be responive however the cover mode effect can show background cropping based on the size of your device. We would request you to please reach out to support as they can explain/help furter in details
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Dear team of Avada thank you for the amazing work! I have a question please… the mobile menu of this theme: https://avada.website/ecommerce/ is not working well in the middle screens and is not covering all the weight 100% is also not responding well to open closed from the icon…. can you please proceed to a correction or give us a guidance how to fix it…? The issue is obvious in your sample theme (i did add the uploaded link) thank you
Hello @Nikip
The condition was disabled for some reason which have been enabled and should work, you should be able to enable it on your own website without any issues from the off canvas conditions tab.
If you need any further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
I will need support thanknyou
Hi
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Why is it that when I have a very simple sticky column that works in a regular page, and if I use the same code (saved to the library) and add it to a custom layout for a single calendar event, the sticky column doesn’t work?
Hello @CreativeGamut
Not possible to tell what might be causing it without taking a look into your setup, we suggest you to open a support ticket with our team so this can be checked further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
i am using avada since many years, i have noticed that in my website where we input the avada purchase code i am getting a message saying that the purchase code is already being used on another domain! please assist on this , anyone has the same case?
Hi there
You can log into your My Avada support account, navigate to the “Licenses” tab, and manage the sub-domain and top-level domain registration there > https://my.avada.com/licenses/
Click the unlink icon next to the domain type for the specific purchase code > https://d.pr/i/4UYWT6 – Once you have done this, log back into the site’s backend and register Avada.
Thank you, MB
Support is slow… 24 hours between replies… I have not been able to use the template correctly yet. Support ticket: 578686
Hi there
Your ticket is in progress, and our team has replied to you well below the 24-hour threshold, requesting additional information. Our team will continue assisting you with the support ticket.
Thank you, MB
Every reply, between 12 and 24 hours… I still can not use the them. Bad support!!!
HI there
As mentioned above, your support ticket is in progress, and a member of our team has responded to it again. Please check your inbox. If you have any further questions, you can add them to the support ticket.
Thank you, MB
I have been using the TABLE element in a website I am building. They are typically 4 columns and 30-60 rows. Example on this page: https://gatorwebsclient1.com/actisol-compact-unit-dual-voltage/ Recently, I noticed when I look at the coding for the table in the “Text” view, it shows the coding in one big bunch and not as typical html layout would show it. It makes it very difficult to manipulate in the “text” tab view. Looks the same in visual with the table outline. I’ve tried deactivating all other plugins but with no success.
I this this is called minifying the coding from the research I have done.
Do you have any suggestions how to get the “Text” tab view back to looking like normal?
Thanks for the help.
Hi
In the text mode, the table will be seen in its html format. We wdo not suggest editing the table in this mode. Please make use of the visual mode or the live editor to easily edit the table
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello. There is one thing that is bothering me. Why is Elman Post Card Archives not working for me? I used it on my blog page but it is not displaying any content. Can you tell me why?
Hello @aghajani82
We will have to look into your website to provide support on this actually, there could be multiple reasons for that so it won’t be possible to provide any information without having a complete picture.
Click Here to Get Avada Support
Thanks
-Ammar
Please help if you can. $50 is just the renewal fee for support. Avada is in our hearts.
Can you please help? Among the websites available in the Avada panel, introduce a website that uses Post Card Archives. I want to see how it works after installing it. I checked all the available ones. I have tried it but I have not tested it. But none of them work. I think Post Card Archives has a technical problem that you should fix in the next updates.
Hi
We have not been able to replicate such an issue. Can we please request you to reach to us via my.avada.com link here
We look forward to helping you!
Thank you, Shaminder
Thank you. I sent my message. I hope it will be addressed.
Hello @aghajani82
We will get back to you
Please clarify the following.
1. If I use the responsive views, desktop, tablet and mobile for a container, is the source code still generated for all the views, but only displays the container view selected in the frontend?
2. And if I use conditional rendering using the device type filter, will only the code for the selected device type be generated?
3. Much of my website has been created by toggling the responsive views for containers to display items on desktop, tablet, and mobile. If I switch to conditional rendering to help reduce the generated code, will having my responsive views still turned on cause any issues with the live builder or on the front end?
4. Does conditional rendering supersede responsive views?
5. Are there any plans to add conditional rendering based on the screen size, like responsive views?
Hello CreativeGamut
1. This depends on how you are setting up the different device settings, if its set up using rendering options you won’t see the code being added on device when its rendered on specific devices, more about this can be read here => https://avada.com/documentation/how-to-use-conditional-rendering-in-avada/
2. Yes.
3. Responsive view and rendering options are two entirely different things, one simply tells you that how the content will appear on a specific device while other gives you option to disable the content for specific devices.
4. No, again as I mentioned they are for different purposes.
5. Not at the moment, the rendering which is device based works on the basis of breakpoints set already.
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
After some testing, I’ve found that the conditional rendering logic for different device types—desktop, tablet, or mobile—for containers does not adhere to the Element Responsive breakpoints I set under Avada/Options/Responsive. I tested this on actual devices and also used the Inspect feature in Chrome, Safari, and Firefox, and the results were consistent. When I use the container visibility options for small, medium, and large screens, these settings do follow the Element Responsive breakpoints. Although the container visibility options presumably use CSS display:none and generate the code regardless, they still allow me to design layouts with fixed breakpoints. It would be helpful if the Avada team could link the breakpoints set under Avada/Options/Responsive with the conditional rendering logic for different device types.
Hello @CreativeGamut
Thank you for your feedback, if you need any further assistance with this, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
