8685 comments found.
Hello, Can you resolve the problem described in Ticket #Z100388. I have been waiting for your response for several days. Thank you.
Hello, Problem resolved without your Support. Thank you
Hello there!
Apologies for the delay — we’re truly sorry about that. Normally, our agents respond within two business days.
We’re glad to hear you were able to resolve the issue described in Ticket #Z100388.
Please don’t hesitate to let us know if you have any further questions!
Best regards,
Hello Support team,
When a student creates a new account, the certificate generated for them is displaying the student account ID rather than their full name. Could you please advise how to configure the system so the certificate shows the student’s full name instead of the ID?
Hello there!
Thank you for reaching out about the certificate issue. By default, our system does not display the student account ID on certificates or in any public fields — only the full name or username can be shown.
If the ID is appearing, please try disabling all third-party plugins and clearing both server and browser cache. If the username is displayed instead of the full name, make sure the students entered their first and last name during registration or updated it in their profile settings.
Then, verify which option is selected in the settings here: https://prnt.sc/huPb76daMbLT
Please let me know how it goes after checking these steps!
Best regards,
Hi, When setting up courses and levels, I can successfully create and assign levels like Starter, Beginner, or Intermediate to courses without any issues. However, when selecting “Pre-Intermediate” level to assign it to a course, it refuses to save and displays the message: “The Level is not a valid option.”
Hello there!
Thank you for reaching out.
It seems this might be related to a caching problem. Please try disabling any caching plugins on your site and clearing both your server and browser cache to see if that resolves it. If the issue persists, please disable all third-party plugins to check for potential conflicts on your site.
Please let me know how it goes after trying these steps, and we’ll assist further if needed!
Best regards,
I’m currently using the MasterStudy theme for my eLearning platform, and I’ve noticed some serious issues with the quiz module.
Specifically, the quiz interface seems broken — the layout looks misaligned, parts of the quiz overlap, and the submission/score section doesn’t render properly (as seen in the attached screenshot). It also doesn’t display results neatly, and in some cases, students report the quiz freezing or not saving progress.
I’ve checked my setup (updated theme, latest LMS plugin, cleared cache, tried multiple browsers), but the issue persists. Could you please help me identify what might be wrong or provide a patch/update to fix this?
Screenshot attached for your reference.
https://postimg.cc/LgZhrtP5Hello there!
Thank you for reaching out about the issues with the quiz module.
To help troubleshoot this, please ensure all MasterStudy plugins are updated to the latest versions. Next, try disabling all third-party plugins on your site to rule out any conflicts. If this doesn’t resolve the issue, please check the browser console for any error messages and send us a screenshot of those errors.
Alternatively, you can contact our team via the contact form on our page here https://themeforest.net/user/stylemixthemes with your WP admin access and additional details, and we’ll investigate further.
We’re here to get this fixed for you!
Best regards,
Hi I need to deactivate one license because I dont have the domain name anymore, and someone registered it. The domain name is ivolta.com.ar Thanks a lot!
Hello there!
Thank you for reaching out.
I’ve successfully deactivated the license associated with the domain ivolta.com.ar for you.
If you need any further assistance or want to activate it on a new domain, please let me know!
Best regards,
Hi, quick question, im getting “Error occurred: 500 – error! Please check your website after few minutes or Run Demo Import once again! ” the server meets all theme requirements but after getting that error wordpress show the error “Warning : Attempt to read property “post_title” on null in …public_html/wp-content/plugins/elementor/core/isolation/elementor-adapter.php on line 28” The demo does not fully install, kindly assist
Hello there!
Thank you for reaching out.
Please check if your site’s system settings meet the recommendations outlined here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements . Additionally, try disabling all third-party plugins on both your site and server, especially caching plugins, as they can often interfere with the import process. After doing so, attempt the demo import again.
Please, let me know how it goes!
Best regards,
⚠️ Be careful before upgrading! I purchased the Regular License ($59) for MasterStudy LMS through ThemeForest, which clearly included future updates and 6 months of support.
Around July, the developers offered a 3-month free trial of the Pro version. After the trial ended, they blocked access to the plugin unless users subscribe to a $99/year plan, even for those who already purchased the regular version.
I don’t need the Pro features — I only want to use the version I originally paid for. This approach feels like a bait-and-switch tactic, forcing customers into subscriptions they never agreed to.
I’m sharing this so the community is aware and can make an informed decision before buying.
Hello there!
Thank you for sharing your experience and concerns about the MasterStudy LMS Regular License and the trial of the Pro version.
We’re sorry to hear about the confusion—this is indeed a strange case. After the 3-month free trial of the Pro Plus version ends, the system should automatically revert to the Pro version you originally purchased, as per your Regular License. It’s possible that something on your site, such as a configuration or plugin conflict, may have interfered with this process. To help us investigate and resolve this issue, please contact our support team via the contact form at https://themeforest.net/user/stylemixthemes . Be sure to include a detailed description of the problem and provide WP admin access credentials so we can take a closer look.
We appreciate your feedback and are committed to ensuring you can use the version you paid for without any issues. Let us know if you have any further questions!
Best regards,
Hello, I just bought MasterStudy. Any changes in the Courses section settings (e.g. Courses page layout and Courses per row) have no effect on the Courses menu on the Website.
Hello there!
Thank you for reaching out and for choosing MasterStudy!
I recommend trying to edit the Courses page directly through the page builder (e.g., Elementor) to ensure the settings are applied correctly.
If this doesn’t resolve the issue, please contact our support team by clicking the “Support” button below. They’ll review your site’s settings and provide a detailed guide to help you get everything working as expected.
Feel free to reach out with any additional details, and we’ll get this sorted for you!
Best regards,
Hello, I would like to unregister a domain that I no longer use from the purchase code listing, but I can’t it’s locked. I also no longer have the option to open tickets because my support has expired. What can I do? Thank you very much.
Hello there!
Thank you for reaching out.
Could you please clarify the specific domain you’d like to deactivate from the license? Once you provide the domain name, I’ll check its status in our system and help you proceed with the deactivation.
If you need further assistance, I’m here to help!
Best regards,
Thank you very much for the quick response. The associated domain is neas.tech. I was running some tests on a subdomain, formaciones.neas.tech, where, as you can see, there’s currently a Moodle installed. Thank you for your attention.
Thank you for providing the details about the domain. I’ve successfully deactivated the license associated with neas.tech from our system. Please check it.
Best regards,
I’ve been able to register the new domain. Thank you very much for your help. Best regards.
I’m thrilled to hear that you were able to successfully register the new domain!
We’d greatly appreciate it if you could share your positive experience by leaving a 5-star review for MasterStudy’s functionality and our support service here: https://wordpress.org/plugins/masterstudy-lms-learning-management-system/#reviews . Your feedback helps us keep improving and supporting our community!
If you need any further assistance, we’re always here for you.
Best regards,
Hi team! I’m here because I need your help… I bought this theme a while back and used it as a test for a project I was working on that ultimately didn’t work out. Time passed, and since it wasn’t used, we terminated both the service with the hosting provider and the domain (which no longer belongs to us). The URL is www.mentoringespiritual.cl so you can verify that the site effectively no longer exists. I currently need to use the theme for a new project, but when I reinstall the theme, it asks me to deactivate it from the other website (which I no longer have access to and which no longer exists). Can you help me? Thanks in advance.
Sorry, I made a mistake with the URL I mentioned… www.mentoringespiritual.cl is the new one… the old one that no longer exists is www.escuelaparadigma.cl… thanks again
Hello there!
Thank you for reaching out and providing details about your situation.
I’ve gone ahead and deactivated the license associated with the old domain from our system. You should now be able to activate the theme on your new project’s domain.
Please try activating the license again on your new website and let me know if you encounter any issues. If you need further assistance, I’m here to help!
Best regards,
Excellent! Thank you very much, it’s a pleasure working with you.
Thank you for your kind words—it’s truly a pleasure to work with you too!
We’d greatly appreciate it if you could share your positive experience by leaving a 5-star review for MasterStudy’s functionality and support on WordPress.org here: https://wordpress.org/plugins/masterstudy-lms-learning-management-system/#reviews . Your feedback helps us continue improving and supporting our community!
Looking forward to assisting you further if you need anything.
Best regards,
Hi I need to deactivate the license as I started the site it was used on from scratch, please help! It won’t let me use the purchase code again on the new version of the site (same domain name).
Hello there!
Thank you for reaching out.
Since you’re using the same domain name, there shouldn’t be any problems with reactivating the purchase code. Could you please clarify the specific error message you’re encountering when trying to activate the license? This will help us pinpoint the issue and assist you promptly.
Feel free to share the details, and we’ll get this resolved for you!
Best regards,
I get the error message “The purchase code is already registered on another site”.
Thank you for clarification.
From our end, I don’t see any issues with your license. Please ensure that you’re activating the license using the same account from which the purchase was made. Double-check the purchase code.
If the issue persists after verifying this, please provide more details (e.g., the domain you’re trying to activate), and I’ll investigate further.
Best regards,
I need to update from 3.6.25 to Latest.. How do I Do It. I Tried Auto Update using envato API – update failed
Hello there!
Thank you for reaching out!
You can update the MasterStudy theme from version 3.6.25 to the latest version in two ways: using the Envato API key through the Envato Market plugin or by manually uploading the theme file, which you can download from your ThemeForest account. Detailed instructions are available here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/how-to-update-masterstudy .
Please note that since your theme version is very old, a direct update may cause issues with styles or functionality due to significant changes made in newer versions. To avoid any problems, make sure to create a full backup of your site before proceeding with the update.
Let me know if you have additional questions.
Best regards,
Hello!
I am looking to develop a website for consultants (for example, in design) where, upon registration, they would pay a one-time fee (for example, $150) and have access to the available courses. The platform would also serve clients who can browse and purchase services offered by these consultants. Additionally, the site should include a gamification system to engage these consultants, track progress, and reward achievements. The goal is to create a professional, interactive platform connecting consultants and clients while encouraging learning and participation. Do you think this theme would be a good starting point?
Thanks!
Hello there!
Thank you for your question!
Yes, MasterStudy is absolutely perfect for selling courses. The theme includes the Paid Membership Pro plugin, which allows you to sell courses via subscriptions or you can use one-time payments. Additionally, you can use the Point System add-on to reward students with coins for actions like registering, completing courses, and more. Admins, instructors, and students can also track progress seamlessly.
However, for selling consultant services, it depends on how you want to implement it. MasterStudy is designed primarily for educational platforms and course sales, so it may not natively support service-based sales. If you share more details about how you envision selling consultant services, I can suggest how to integrate it with MasterStudy or recommend additional tools.
Let me know if you have additional questions.
Best regards,
Hello!
Thank you very much for your reply!
Regarding the services, the idea is to offer a few standardized services within each area (there won’t be many), with fixed prices. These services would only be visible to clients, while the consultants would be the ones taking the courses.
For these services, the client would be able to choose the consultant who will provide the service. I believe this might be possible with a marketplace setup. Would this theme allow integration with a marketplace plugin?
Thanks!
For selling standardized services with fixed prices, where clients select a consultant, you can try using WooCommerce (included in the MasterStudy theme package) to sell services as products instead of physical items. This would handle payments and visibility settings nicely. However, consultants wouldn’t be able to create their own service listings independently in this setup.
As an alternative, you could create a feedback form using Contact Form 7 (also included in the theme package), where consultants submit their service details, and then you manually add them to the site as WooCommerce products like items. Would this approach work for you?
Best regards,
Hello! Thanks for your reply.
The idea is that consultants cannot create their own service listings. These service listings would be created by the admin, and the client who purchases a service can choose the consultant they want based on the consultant’s performance or rating (this information comes from the courses the consultant has completed).
WooCommerce could work; however, the main concerns are:
Handling service listing commissions for the platform.
Managing communication between the client and the consultant.
Would Dokan be compatible with this theme?
Sorry for all the details, and thanks for your help!
Hello there!
Thank you for the detailed explanation!
We haven’t tested MasterStudy with Dokan, so we can’t guarantee compatibility. By default, MasterStudy is only compatible with WooCommerce for handling payments.
For your use case—where admins create service listings, clients choose consultants based on course performance/ratings, and you need to manage platform commissions and client-consultant communication—WooCommerce can work with some customization. For commissions, you can use a WooCommerce extension or an extra plugins for this purpose. For communication, MasterStudy’s built-in messaging system (via the LMS) can handle client-consultant interactions, or you could integrate a plugin like WP Private Message.
Please let me know if this approach suits you or if you have more questions!
Best regards,
After my student have logged in and when they Click ‘Enrolled Courses’ it keep loading forever and the Enrolled Courses never shows, the Enrolled Courses Section keep loading forever. Everything is updated. Please how do i resolve this issue? Thank you.
Hello there!
Thank you for reaching out!
To resolve the issue with the “Enrolled Courses” section loading indefinitely, please try disabling all third-party plugins on your site, starting with any caching plugins, to check for conflicts. Once disabled, clear your browser cache and test again.
Please let me know how it goes!
Best regards,
Lets not drag this back and front. Send me your support theme email
Hello there!
Thank you for reaching us out!
To get in touch with our support team directly, please use the contact form on this page: https://themeforest.net/user/stylemixthemes .
Best regards,
I have sent you a message. Kindly do the needful and let there be peace.
Thank you for sending your message! Our team will review your request in queue order and respond promptly.
Best regards,
After updating themes and plugins settings pages not showing.jquery-migrate.min.js?ver=3.4.1:2 JQMIGRATE: Migrate is installed, version 3.4.1
Note that ‘script-src’ was not explicitly set, so ‘default-src’ is used as a fallback. Ya @ vue.min.js?ver=3.6.25:6
Hello there!
Thank you for reaching out!
To troubleshoot the issue with the settings pages not showing, please try disabling all third-party plugins, starting with any caching plugins and any customizations on your site. After disabling them, clear your browser cache and check if the issue persists.
Please let me know if this resolves the problem or if you still encounter errors!
Best regards,
Hello Support,
I’m trying to add a new course, but when I go to mywebsite.com/user-account/, the page keeps loading indefinitely and never logs me in. Could you please help me fix this issue?
Thank you,
Hello there!
Thanks for reaching out!
The infinite loading on mywebsite.com/user-account/ is often due to caching plugins. Please disable any caching plugin, clear your server and browser cache, then try accessing the page again.
Please let us know how it goes!
Best regards,
When I go to MasterStudy → Courses → Add New, the system redirects me to the /user-account/ login page of the theme. However, after entering my credentials, nothing happen. I’ve already tried deactivating all cache plugins, clearing the browser cache, and using different browsers, but the issue persists.
Thank you for providing more details! Since you’ve already tried disabling cache plugins and clearing browser cache, let’s check a couple of settings in MasterStudy. Please go to MasterStudy → Settings → LMS Pages and ensure that the correct page is set for the user account/login page. If the pages are configured correctly, navigate to Settings → Permalinks, confirm that the “Post name” structure is selected, and then re-save the permalinks.
Let me know if this resolves the issue or if you need further assistance!
Best regards,
Thank you so much for your help! Everything was already configured correctly under the LMS Pages, but it seems that re-saving the permalinks might have solved the issue. I really appreciate your quick and detailed assistance! Best regards,
I’m so glad I could help resolve the issue! If you’re happy with the support, I’d greatly appreciate it if you could leave a 5-star review for MasterStudy LMS here: https://wordpress.org/plugins/masterstudy-lms-learning-management-system/#reviews. It really helps us keep improving!
Best regards,
I left a 5-star review. Another question… The course pages that contain long content don’t display a scroll bar, so users can’t scroll down to view the full content. Could you please let me know how to activate or enable the scroll bar on long course pages?
Thank you so much for the 5-star review—we truly appreciate your support!
Regarding your question, you can currently scroll through long course content using the mouse wheel or the down arrow key on your keyboard. Additionally, we do have plans to add a visible scrollbar to lesson pages for a better user experience.
If you need further assistance in the meantime, just let me know!
Best regards,
Hello MasterStudy team,
I hope you’re doing well.
I previously purchased MasterStudy for www.saveeartheducation.com , but that site is now inactive. I would like to use the same license for my new site www.saveearthchain.com .
Could you please help me with:
Deactivating the license tied to the old domain
Transferring or re-assigning that license to the new domain
Any steps I must follow from my end (purchase code, account info, etc.)
Thank you for your support. I look forward to your guidance so I can get everything running on the new site.
Best regards
Hello there!
I’ve deactivated the MasterStudy license tied to your old domain, www.saveeartheducation.com. You should now be able to activate the license on your new domain.
Please follow the steps outlined in our theme activation guide here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/installation-and-activation/theme-activation.
If you run into any issues during activation or need further assistance, feel free to let me know!
Best regards,
I updated a the plugin and after that students can no longer but a new course. When you click on “Get Course” button nothing happens.
Please, what is happening? This is very very urgent!
Hello there!
Thank you for reaching out about this urgent issue. I’m sorry for the inconvenience this is causing.
In MasterStudy LMS, every course must have a price set for the purchase functionality to work correctly. If your course is intended to be free, please try setting the price to 0 in the course Pricing settings and test if this resolves the issue.
Thank you for your patience, and we’re here to resolve this quickly!
Best regards,
Thank you for the prompt response.
I have already had the course price as 0.
So, right I checked the course as “one-time purchase” and left the price at 0 and I was now able to access the course. So for none “one-time purchase” setup it doesn’t work.
Please, how can this be resolved, or did I miss something.
Thank you as always.
Thank you for getting back to me.
As I mentioned earlier, MasterStudy LMS requires every course to have a price, even for free courses—this is how the system is designed. If the course isn’t set as a one-time purchase, the “Get Course” button will not function for purchase/enrollment.
If you’d like to allow access to courses without requiring the one-time purchase setup, this would require custom development to modify the process. I recommend reaching out to our Digital Agency at hello@stylemix.net or through https://stylemix.net/ticket-form/ for a tailored solution.
Thank you for your understanding!
Best regards,
Please help for ticket!! #Z99550 , After upgrade theme/plugin , I cannot access any course!!
Hello there!
Thank you for reaching out about ticket #Z99550 and the issue with accessing courses after upgrading the theme and plugins.
Please try to deactivate extra plugins, like Object cache and JetPack and test again. Let me know how it goes.
Thank you for your patience, and we’re here to help get this sorted!
Best regards,
