23152 comments found.
Hello P-Themes Team,
I recently downloaded Porto v7.7.1 (All Files & Documentation) from ThemeForest. It looks like the porto-functionality.zip plugin included in this release is missing the /admin/ folder (and files like admin-init.php). Because of this, the Porto → Theme Options → Advanced section only shows a grey title — the settings such as “Enable Porto Builder”, “Enable Elementor Templates”, and “Enable Porto Studio Library” are completely absent.
I have already opened a support ticket privately with screenshots. Could your team please confirm if this folder was accidentally excluded from the 7.7.1 package and release a corrected version or patch?
This issue affects Elementor users who can’t access Porto Studio or builder options. Several users may encounter this, so a verified clarification or fix would help many.
Thank you — Sreedhar
Hello, @Sridhark,
I can see that our support engineer has already responded to your support ticket #63202
Please review our reply there, and if you need further assistance, feel free to respond directly to that ticket.
Regards, P-THEMES.
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Is there new features available to upload video on product pages? Is there new features available to run vidoe in a grid/corouesl?
Hello @KanikaJewelryTrove,
You can review our theme’s changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
It includes a complete list of the new features and updates available in the latest version.
Regards, P-THEMES.
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Hi,
I can see from the comments that users have been reporting this issue for more than six months now. I also noticed that you’ve already acknowledged the bug and mentioned that a fix is planned for a future update. However, it’s been a really long time…
Do you perhaps have any information on when this is expected to be resolved?
The problem is: GTIN, UPC, EAN, or ISBN only works for Simple products. It does not work for products with variants, and EAN is only displayed for Simple products.
Thanks in advance for any update.
Hello, @igorjup,
Could you please write us via our support system with detailed description of the issue and with your site WP Admin URL and Credentials so that our support team will check it on your site and assist you accordingly.
Regards, P-THEMES.
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Hi Porto, after applying the theme, when I load my website in incognito mode, it does not auto-redirect to HTTPS, but when I remove the theme, my site redirects to HTTPS. I pressed F12 -> Networking on the browser, and it says something is blocked. Here are some of the logs
s Request URL https://myurl.com/ Referrer Policy strict-origin-when-cross-origin :authority myurl.com :method GET :path / :scheme https accept text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,/;q=0.8,application/signed-exchange;v=b3;q=0.7 accept-encoding gzip, deflate, br, zstd accept-language en-GB,en;q=0.9 cache-control max-age=0 priority u=0, i sec-ch-ua “Google Chrome”;v=”141”, “Not?A_Brand”;v=”8”, “Chromium”;v=”141” sec-ch-ua-mobile ?0 sec-ch-ua-platform “Windows” sec-fetch-dest document sec-fetch-mode navigate sec-fetch-site none sec-fetch-user ?1 upgrade-insecure-requests 1 user-agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/141.0.0.0 Safari/537.36Hello, @remotehelpcoza,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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Hi Porto, quick check. Why is there a “Development Mode” red button showing at the top right on my admin backend? Should I disable it? If yes, how do I do it? Await your reply. Thank you.
Hello, @17WS,
Yes, you can disable the development mode from Porto >> Theme Options >> General, please refer to this screenshot: https://postimg.cc/pyxjB6jd
Regards, P-THEMES.
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Thank you!
You’re Most Welcome!!
Hi i want to create support account but it say my purchase code already used. Please help.
Hello, @akage99,
Could you please share the email that you used for the support system account, so that I can check/verify and assist you accordingly.
Regards, P-THEMES.
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i forgot what email that i used. So how?
Hello, @akage99,
Please try using a different email address, as I’m unable to locate any records associated with your license or Envato username in our support system.
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i tried plenty email already. Please help.
Hello, @akage99,
Could you please share your purchase code PDF file along with the emails you used to create the support account via my email aizazawan55@yahoo.com so that I will further check and assist you accordingly.
Regards, P-THEMES.
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Hi, Is there a way to create portfolio items with product variations in the Porto theme? I’d like to do this without using WooCommerce. Thank you!
Hello, @fatihemregunes,
Unfortunately, it’s not possible to set the Portfolio as Products with variations, as the Portfolio is a custom post type, while Products are actual WooCommerce products.
Regards, P-THEMES.
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Im deciding to comment here as your support team takes hours to respond.
I am experiencing issues with the mobile version of my store.
It doesn’t display the Menu or Catalogue, and it doesn’t allow users to take screenshots, so I’m unable to take a screenshot to show you the issue.
I also need some help changing the mobile store’s icon.
Hello, @remotehelpcoza,
Sorry for the inconvenience. I can confirm that you already have an open support ticket (#62938), which has received multiple replies on the same day. Any delay you’re experiencing may be due to time zone differences, which is normal since we don’t offer live support.
Please note that our support system operates on a queue basis — once the tickets submitted before yours are resolved, our team will review and respond to your ticket. You should receive a reply shortly.
Thank you for your patience and understanding.
Regards, P-THEMES.
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Dear Porto, Any way to the letters H1 in image “velas esotericas” do not cover the face of this Angel? I tried align etc etc but no way. Or any code?
thanks
Hello, @Joaquim_,
It can also be aligned to the left, or positioned at the top or bottom. However, doing so requires assigning a custom class to that specific row. To assist you with this, please contact us through our support system and provide your site’s WordPress Admin URL and credentials so we can take a direct look and help you configure it.
Regards, P-THEMES.
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Hello, a few months ago I purchased the Porto theme. My client has an online store, but now they’re asking me to switch to a multisite environment because they want to manage several lines of their brand through subfolders, for example: mysite.com/line1, mysite.com/line2, mysite.com/line3. However, when I try to do this, it works fine on the main domain (mysite.com/line1), but not on the other two. When I try to register them, the template says the license is only for one domain. Could you help me?
Hello, @pato2,
I have allowed your license to use on multisite, please try again now and let me know the result.
Regards, P-THEMES.
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Hi Porto,
I have double H1. First is like a “ghost” any way to remove it? https://candleartesoteric.com/de/weihrauch-koernerjust 30 approx times in my webside, strange because I have 5000 urls.
thanks,
Hello, @Joaquim_,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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Dear Porto,
The “menu burguer” 3 horizontal lines in homepage to enter in menu. Is very small for movile device. Any solution or code to see it bigger?
thanks,
Hello, @Joaquim_,
You can change the icon size from Porto >> Header Builder >> Edit the Header and then Edit the Porto Mobile Menu Icon, change the icon size from there as per your requirements: https://postimg.cc/zb9vqNnr
Alternatively, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements:
a.mobile-toggle i.fas.fa-bars {
font-size: 30px !important;
}
Regards, P-THEMES.
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Is the theme SEO features such as Caching/CDN compatibility, clean code, lightweight, fast loading, schema markup, mobile responsiveness, fast loading
Hello, @gunjan20,
Thank you for your interest in Porto WordPress!
Absolutely — Porto WordPress is extremely fast and fully optimized for SEO. It’s fully compatible with leading SEO plugins like Yoast, as well as popular caching plugins, many of which come pre-packaged with the theme.
Additionally, Porto includes powerful built-in speed optimization features to ensure top performance. You can learn more about these features here: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
Regards, P-THEMES.
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Is there any way this theme can be used on multiple websites?
Does it offer a clean code? And how about schema markup?
Hello, @gunjan20,
A single license applies to one live URL or domain only, in accordance with Envato’s policy. You may wish to confirm this directly with Envato. You can use the same license for one live site and one testing/staging site. For more details, please see: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
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Do these themes have Arabic translation and WebP image converter, or do I need to purchase any plugins?
Hello, @atharwat2,
Porto WordPress is fully translation-ready, allowing you to easily translate your site into any language using the Loco Translate plugin or the WPML plugin. For WebP image support, you can use any third-party plugin that best meets your needs.
Regards, P-THEMES.
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Heyya! Does the “Free Shipping Progress Bar” only appear for the logged-in user? Using the latest Porto Theme, the latest WooCommerce and the latest Elementor plugin.
Hello, @aashishbisht,
No the free shipping progress bar is available for logged-in and logged-out users as well.
Regards, P-THEMES.
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Hi! In the blog section, the date is only displayed as month and day. Can the year also be displayed? If so, how do I set this? Thanks
Hello, @geonikon,
Yes, you can show the year as well. Please refer to the screenshot here: https://postimg.cc/Ty0BVBpL
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there is something i noticed. 1-when customer are on the shopping cart, the payment type show up even tho they have not put their address. it create a problem because they can for example use paypal and venmo and pay without even checking out how can we fix that? 2-it also create an issue where they checkout without putting their address 3- When i add the zip code to calculate shipping it will only show me google pay 4-But then when I click on checkout it will now show every payment again
this is very odd
problem solved
Hello, @rambhost,
That’s great to hear — I’m glad the issue has been resolved!
Regards, P-THEMES.
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Hi guys, sorry, I know my support has expired, but I have a problem with the header of the English-language website. I need to tighten it, but I can’t 
Any ideas? see here https://www.dropbox.com/scl/fi/wmvwhuf68tfpccg0n55wg/header-sollevamento.png?rlkey=s8p1tcolowgryitr095gg843r&dl=0
Hello, @dgmaximiliano,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
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Hi Porto,
I have activated plugin cache WP_Rocket. With the simpliest thing: css compress and java. (now deactivated pluggin). The webside crashes (css not showing): candleartesoteric.com is strange because I have other with same theme and not giving errors and with all cache options activated.
Maybe I should edit something in the theme?
thanks,
Hello, @Joaquim_,
Please try turning off the options under Porto → Speed Optimization one by one. After each change, clear your browser cache and check the site again. Sometimes, one of these options may conflict with other plugins that provide similar functionality or with the server configuration itself.
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Hi, i built my site with Porto and integrate a Woocommerce Shop. Now i want to know, how Menu can adding for any Shop Site (for example Product Categorie). Because when I insert Produkt Categorie in the Shop Menu and then click on this Buttons, Site shows the Categorie in Content, but Menu is from Website again, not from Shop https://www.fliesen-boettiger.de/fliesenzubehoer-kaufen
Hello, @Eberling,
Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu.
Regards, P-THEMES.
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Thank you for your answer. On the Screen Option Button there is no Product Categories Option i can selct Where i can display this option? I want to see the Shop Menü on all Shop Sites, Not even on Main Shop Page.
Maybe i should ad the Shop Menu to one of these Positions?: Secondary Menu Sidebar Menu Top Navigation View Switcher Currency Switcher Account Menu
Hello, @Eberling,
Please check these screenshots: https://postimg.cc/fV80RM2T & https://postimg.cc/nssMVB92
The instructions in the above screenshots will help you to add the product categories to your menu.
If you are still not able to find then please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns. This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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