12819 comments found.
Hello, Can we make logging in mandatory before booking or contacting a hotel on the platform? If so, do you have the documentation? Thank you.
Hello,
Unfortunately, Traveler currently does not support this feature. You can turn off Guest checkout but it requires login for checkout only – not for inquiry. If you have a customized requirement, we can implement it for you via Customization Service(additional fee charged).
Regarding customization service, you can contact us via: https://travelerwp.com/customization-services
Thank You and Best Regards
How do I enable the CAPTCHA for the information request form? I enabled it in the settings, but it didn’t work for the form.
Thanks
Hello,
For from from Contact From 7, kindly follow this https://contactform7.com/recaptcha/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello, Is there a way to hide the display of the information request form? Because it doesn’t register and we receive several spam emails a day.
Hello,
If you use CustomCSS, you will hide Booking widget of Hotel (including both Book and Inquiry section)
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello, Yes, I need CSS to hide the information request field.
Thank you
Hello,
We provide support only via the ShineHelp Support System. Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Thank You and Best Regards
How can I edit the search bars at the top of the pages? I want to show a category dropdown.
Hello,
Unfortunately, Traveler currently does not support this feature. If you have a customized requirement, we can implement it for you via Customization Service(additional fee charged).
Regarding customization service, you can contact us via: https://travelerwp.com/customization-services
Thank You and Best Regards
Hello, I would like to know if the theme offers the opportunity to have multiple users that they can drop their own tour packages in exchange for a commission to the main admin. So partners can have they own dashboard , see the statistics etc.
Hello,
Partner can upload their own tour. When customer booking partner’s tour, admin got booking’s partner. After excluded the commission, admin transfer the rest manually to partner
Please feel free to contact us if you need any further information.
Thank You and Best Regards
so 4 years ago you said there will be modal booking for paystack payment gateway? is it included now? if not why?
Hello,
PayStack does not match Traveler developemnet plan so it does not include in Traveler modal checkout.
Please feel free to contact us if you need any further information.
Thank You and Best Regards
I haven’t used this theme yet. A common problem is that the calendar takes too long to load. https://prnt.sc/fLFE_ZsmkiET Many of my customers have difficulty accessing the calendar.
Hello,
We have checked, and it works normally in our environment
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello,
I’m interested in your theme, how can I get tours and hotels content from booking.com? Do I need to do it manually? Thanks
Hello,
You will need to create item manually. There is no function to show item automatically from booking.com
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello! I have 2 pre-buy questions: 1/ For partners, do you allow only 1 type of partners, or I can customize the types? 2/ Can I have a membership system where partners pay a monthly subscription fee instead of perceiving a commission?
TIA!
Hello,
Thank you for your inquiry. We currently do not offer customization for the partner ‘type’. Instead, partners are categorized and restricted based on the Membership Package they purchase.
For example, Package A: Solely permits the listing of Tours then Package B: Solely permits the listing of Hotels then Package C: Solely permits the listing of Rentals. For instance, if a partner purchases Package A, they will only be able to list tours on the platform.
All Membership Package purchases are handled as a one-time, upfront payment, not a recurring subscription. Should a partner wish to continue utilizing the services after the package expiration date, they are required to repurchase the relevant membership package.
And admin is the one who receive the commission – not a partner. Admin receive the payment > exclude the comission which admin receive > transfer manaually the rest to partner
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi,
I am creating a website on localhost and using the ModMixMap demo. When I add a featured image of a blog post, the image won’t show using the grid/slider list widgets. It will show like this: https://ibb.co/6727NKbz . I tried using another browser and still the issue persists. What is the solution for this?
Best regards.
Hello,
We provide support only via the ShineHelp Support System. Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Please feel free to contact us if you need any further information
Thank You and Best Regards!
I bought it and didnt use it a few years. NOW I want use your theme but not working. Why need I pay for support renew? and also the price almost the same to sale price…
Hello,
We’re not sure when you began using the theme, but please note that support is always included for 6 months from the date of purchase.
If you need continued assistance after that period, you can renew your support plan at any time. The support Renewal is 87.5% of item price
https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-SupportOtherwise, you can still use the Traveler theme normally without an active support plan.
Please feel free to contact us if you need any further information.
Thank you and best regards,
Helo, please i want to disable all user registertration, i am geting user Registration emails everyday even i have disable it! What to do please?
Hello,
The registration feature is a default function of WordPress and unfortunately cannot be disabled. However, you can hide sign-in/sign-up options instead — for example, by deleting the Sign In / Sign Up page or removing the Sign In / Sign Up buttons from your header or top bar.
Please feel free to contact us if you need any further information.
Thank you and best regards,
Wp Backery Vulnerability since 4 days ago, we are waiting so through the dashboard we can update to 8.7 version, can you please provide it to everyone? Thanks https://www.searchenginejournal.com/wp-bakery-wordpress-vulnerability-2/558261/
Hello,
WPBakery 8.7.1 have been included on Traveler server. You can remove the current WPBakery plugin and install the lastest friom WPAdmin > Appearance > Install Plugins
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Car Rental and Taxi Service are not separated. There is just 1 option in backend and partner dashboard for Cars. Car Rental And Taxi Service should be 2 separate options in Dashboard and all the booking forms or Hotels, Tours, Rentals, Taxi and Car Rental should be updated with more options, more pricing options. Also there should no Checkout option for Tours Search, only a date and time for tour to start.
I hope you can get these done in your next update.
Hello,
Unfortunately, Traveler currently does not support this feature. If you have a customized requirement, we can implement it for you via Customization Service(additional fee charged).
Regarding customization service, you can contact us via: https://travelerwp.com/customization-services
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Dear Support Team,
I’m interested in purchasing your theme for my company’s website. However, I have a few questions regarding the tour pricing structure and flexibility before proceeding.
For our business model, we require the ability to configure multiple pricing formats, as outlined below:
Individual Pricing – Adult, Child, and Infant rates (Price per person for shared tours or individual bookings.)
Group Pricing (Per Day) – Price per group/vehicle per day (Used for private tours such as a Half-Day Dubai City Tour for up to the maximum vehicle capacity. For example, if the vehicle capacity is 6 passengers and the customer selects 2 units, it means they are booking two cars for the same tour.)
Group Pricing (Per Hour) – Price per group/yacht per hour (Used for private yacht charters where the customer can choose the duration of the tour. The group size remains fixed, but the pricing varies based on the number of hours selected.)
Could you please confirm whether your theme supports these types of pricing structures for tours? If not, do you offer a custom pricing plugin or customization service to add this functionality? Also, kindly inform me if there would be any additional charges for such customization.
Thank you for your assistance.
Best regards,
Hello,
Unfortunately, Traveler currently does not support this feature. There is only one price type. If you have a customized requirement, we can implement it for you via Customization Service(additional fee charged).
Regarding customization service, you can contact us via: https://travelerwp.com/customization-services
Thank You and Best Regards
I’m interested in purchasing your theme for my company’s website. However, I have a question regarding the tour pricing structure.
For our business model, we require multiple pricing formats:
Individual Pricing – Adult, Child, and Infant rates Group Pricing (Per Day) – Price per group/vehicle/Tour per day Group Pricing (Per Hour) – Price per group/yacht per hour
Could you please confirm if your theme supports these types of pricing options for tours? If not, do you offer a custom pricing plugin or customization service to enable this functionality? Kindly also mention if there would be any additional charges for such customization.
Thank you, Best regards,
Hello,
Unfortunately, Traveler currently does not support this feature. There is only one price type. If you have a customized requirement, we can implement it for you via Customization Service(additional fee charged).
Regarding customization service, you can contact us via: https://travelerwp.com/customization-services
Thank You and Best Regards
Hi, is it possible to disable the number of children in the booking form? We’d like to make bookings universal without distinguishing between adults and children. I can’t find it anywhere in the theme options. Thanks for your support.
Hello,
May i know which service are you talking about?
Please feel free to contact us if you need any further information.
Thank You and Best Regards
The room booking form for your Traveler theme. Currently, you can specify a maximum number of adults and a maximum number of children. We’d like to exclude children from the booking (counting them as adults).
Hello,
Unfortunately, Traveler currently does not support this feature. If you have a customized requirement, we can implement it for you via Customization Service(additional fee charged).
Regarding customization service, you can contact us via: https://travelerwp.com/customization-services
Thank You and Best Regards
Hi, I’m interested in customizing your theme for a specific use case in Vietnam. I’d like to know if I can pay for custom development to achieve the following:
Monthly booking system — instead of the standard daily check-in/out and checkout process, I want users to:
Select a check-in date
Choose the number of months (1, 2, 3, …) they wish to book
The availability calendar should automatically block the booked period
The checkout step should be hidden (no cart, no online payment — only booking request)
OpenStreetMap integration — replace Google Maps entirely:
Display all listings and single properties using OpenStreetMap tiles
Use OpenStreetMap-based location suggestions and search autocomplete
Optimize the location database and search radius for Vietnam’s local addresses
Could you please confirm:
Whether your team can take this customization as a paid job
An estimated cost or whether I should hire through Envato Studio
Thanks in advance!
Hello,
Regarding customization service, you can contact us via: https://travelerwp.com/customization-services
Our team will contact you and give a quotation based on your requirements
Please feel free to contact us if you need any further information.
Thank You and Best Regards
How are car rentals intended to be managed via the theme?
Currently we are not able to see any option for vehicle availability?
How are admins intended to manage car bookings?
How can cars be reserved for offline bookings? We ve tried searching your documentation and i cannot find any information about this.
Hello,
For cars, there is no availability calendar. By default, they are always available. Once a car is fully booked, it will automatically become unavailable on that date.
If you would like to block a car for a specific date, you can simply create a booking for it on your website.
Please feel free to reach out if you need any further assistance.
Thank you and best regards,
I want to change the tour search bar, but I don’t see any setting option like in this YouTube video: https://www.youtube.com/watch?v=QazFhRS6BNI . I am using Elementor, and I’m trying to customize it after a long time. Now I don’t have support, and renewing the license is very expensive.
Hello
This setting is applied for WPBakery demo only – the Tour Agency demo
You are using Elementor demo so you cannot use this setting
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello,
I would like to try out the host feature with modmixmap. I want to use this feature so that a hotel owner can sign up for my system. However, the demo page at https://modmixmap.travelerwp.com/ does not allow me to use this feature. Could you please grant me temporary access to try out that feature?
Thank you very much.
Hello,
Unfortunately, we don’t provide backend demos. You can watch Traveler backend via our documentation https://travelerwp.com/documents/ and video guideline https://www.youtube.com/watch?v=UuJPnO5y5Jo&list=PLKwVkOFkT-MYozhDeR8PKarhL7To_9npN
Hope you understand
Please feel free to contact us if you need any further information
Hello,
I want to know if it is possible to add online payment modules with payment to each hotel’s account separately? That is, each hotel should activate the payment module they work with. I would also like to know if it is possible to synchronize and import data with channel manager. Thanks.
Hello,
Unfortunately, Traveler currently does not support this feature. If you have a customized requirement, we can implement it for you via Customization Service(additional fee charged).
Regarding customization service, you can contact us via: https://travelerwp.com/customization-services
Please feel free to contact us if you need any further information.
Thank You and Best Regards
