3270 comments found.
Hi, I’m having issues with the mobile version of my website. When I open it on my phone, it lags a lot before it loads, and when I scroll down, it takes a second before the page actually follows. I don’t think the site is slow, so it might be something else in the settings, but I haven’t been able to figure out the solution. Can anyone help me? Here is the link: https://www.diskastars.se/
Hi there, Thanks for reaching out.
Yes, you`re right. The issue exists, and it`s caused by a double-scroll effect on your page. The reason is a divider you added in the footer, and the margin on that element is creating the problem.
Please edit your footer and adjust the margin or padding so the double-scroll no longer appears.
If you need help, make sure to send a ticket at our Help Center.
Screenshot of the problem: https://snipboard.io/q6YL3i.jpgHi, I’m considering using the Phlox Pro Elementor theme for a website similar to yours and wanted your opinion. Do you think Phlox Pro is a good choice for building a content-heavy site like https://buganalyzr.com, especially for articles, guides, and image galleries? I’d really appreciate your feedback.
Hi, Yes, Phlox Pro is definitely a good choice. The site you shared is`nt actually that content-heavy, and many of our users run websites far larger and heavier than that using Phlox without any issues.
As long as you follow general optimization best practices like optimizing images and using a good caching plugin, you should be completely fine.
Multilevel sub Menu option available
Hello, I bought the theme and installed it, but the images in none of the demo themes work, also the depicter slider doesn’t work, I also get an error when I try to send a ticker.
Hi, Thank you for contacting us.
The support center is working properly, and new tickets are coming in. Anyway, our support agents contacted you via email and will continue to assist until the problem is resolved.
Can it be used for multiple websites with a single license?
Hi there, It is possible but you need to purchase different licenses per domain
Hi, After recently updating several plugins, I’ve noticed that the header and footer are no longer appearing on any of my site’s pages. However, they do display correctly on blog posts. Could you please help me identify what might be causing this issue? Thank you in advance for your support!
Hi, I hope you are doing fine. Please contact our support at the Averta help center. Our support agents will get in touch, review your website, and assist you in resolving the issue.
Hello,
Thank you for the great theme. I’m currently using the Bookstore2024 template, but I’ve encountered an issue with the mobile menu (burger icon) — it doesn’t open or respond when clicked.
Interestingly, I noticed that the same issue occurs even on the official Phlox Pro demo page: https://demo.phlox.pro/shop-bookstore/?r=landing-pro
Could you please advise how to fix this so that the mobile menu works smoothly on my website?
Thank you in advance for your help!
Best regards,
Hi, thank you for reaching out to us. We’ve identified the issue, and our development team will fix it soon. Thanks again for your valuable feedback!
Hi, there. I have been using this theme for a little while. I’ve just gone onto my admin menu today and I’ve got the notification saying that I need to activate the licence. When I try, it says that the licence has already been used? Could you please reset it for me?
Hi, Thank you for contacting us.
I can see that our support agent has resolved your issue. Please don’t hesitate to contact us again if you require any additional assistance.
Hi there, We need your help to deactivate this theme license from any websites which is currently using that. We want to use this theme license on our new domain, and when we import the demo and enter the license key, they said our license is already used on another domain, but we do not know which website is using this theme license, so please help us deactivate this license from the website. Please help us, it’s urgent.
Hi again, I think our agents already resolved your issue in your ticket, am I right?
I need help, it says my license is active on another domain, It has been a long time I don’t remember what the domain name it was used for, can you please help me?
Hi there, Don’t worry about that.
Please check our guidelines for transferring your license here:
How to transfer your license: https://docs.phlox.pro/article/240-managing-license#transfer-licenseIf that did not help, please submit a ticket at our help center.
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Whenever I try to update theme for Phlox Dashbaord. I get the above error. I have 4 different licenses.
Hi there, I hope you are doing fine.
Probably, you have not updated the Phlox theme for a long time, and that is the source of the problem. Please check our guidelines for this problem here: https://docs.phlox.pro/article/218-fix-update-fail-errorIf the problem persists, please submit a ticket at our help center.
Does this theme have a visual portfolio element with filter options, navigation tabs, and search? Something like the theme’s own demo structure on the Envato website.
Examples: https://prnt.sc/euhJfUkBV-aC https://prnt.sc/tw5AXf9Vlx-ZWhat’s going on with your server?
The problem now lies with the demo import time. doesn’t have any demo import
processing and going back
Hello, I hope you’re doing well. Since our support agents already reached out to you and asked for some details to fix the issue, you need to follow there and reply to them. Please update us with your latest status in the same ticket you submitted on the Averta Help Center.
WordPress admin – Site Health Your site cannot communicate securely with Phlox update services.
This theme has some serious issues since a week now. A lot of errors in server log files related to this theme functions. I deactivate my license but that has no impact on website. Something wrong. Seariously wrong.
Hi, I hope you’re doing well. The only issue we had in the past 24 hours was a temporary server problem, which has already been fixed, and everything is working fine now. If you face any other problems or errors, please contact our support team, and I’ll make sure to look into it as soon as possible.
Having issue uploading any media files when theme is active – when Not active it works so its not a plugin issue its theme issue – this only started recently
Please advise ASAP
Hi, I hope you’re doing well. The issue has been fixed and everything is working fine now. Please check again, and let me know if you notice anything else.
Hello, hope you’re doing good. I was watching your demos but apparently some are not avaible due to a server problem (Error 503). Best regards
Hi, thank you for reaching out to us. Yes, it was a temporary issue, but fortunately, it’s fixed now. Please check again, and if you have any questions, I’m here to help.
Hi – been using and loving the Pro theme for years but as of last week when it is active we can’t upload any media files to the media library, and only deactivating the theme works to allow us to upload new images and files. We tried deactivating every other plugin and none of them are the culprit, only when we deactivate Phlox it works. Can you please advise if you’ve encountered this issue and provide a fix? The error log message is:
Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the uael domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/customer/www/xxxxxx/public_html/wp-includes/functions.php on line 6121
Hi, I hope you’re doing well. We always enjoy connecting with great Phlox users like you. Sorry for the temporary issue that came up, but I’m glad to let you know everything is now fixed and back to normal. Please check again, and if you notice anything, feel free to let me know or send a ticket through the Averta Help Center.
Amazing, thank you for confirming and for the fix, much appreciated!
you are welcome
When I open the demo import tab, I get this error:
There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.
Hi, thanks for getting in touch with us. It was just a temporary issue, but luckily it’s all resolved now. Please try checking again, and if you have any questions, I’ll be happy to help.
Não há espaço para eu adicionar um site para ser licenciado
Please check it, and if you face any issues, feel free to contact our support team.
Hi, After updating Elementor, our website broke Is this a known issue with the Phlox Pro theme? And will updating Phlox Pro to the latest version fix the problem? Thanks
Hello, thanks for reaching out to us. I can confirm that there?s no such issue. The latest versions of Elementor and Phlox are fully compatible. The source of the problem must be elsewhere, most likely one of the server configurations. For further investigation, please open a support ticket so our team can look into it for you as soon as possible.
