127 comments found.
I just purchased your theme and installed but now getting error 404 when trying to import demo data. I have created a ticket
Hello, your response time is too long, considering one will be working on their site and then they encounter an issue with the theme. Please may you respond
Hello,
Thank you for your message and for purchasing our theme.
Apologies for the inconvenience. We apologize for the delay in our response. Our support team has limited availability over the weekend, which is why you received a reply today.
We can see that you have already created a support ticket. Our team is currently reviewing it, and we will assist you there.
Thanks,
Please note that I kept trying and there was partial success. It imported some and failed along the way, kindly assist
Hello,
We received your ticket and our team already replied for your support ticket so please check it and reply in support ticket.
Thanks,
Hello, I have replied to the ticket
Hello, Yes, We received your ticket and our team checking. If you face any issue please contact with support ticket. Thanks,
Hello, how far, I am waiting
Hello, Yes, We received your ticket and our team checking on it and they reply asap. If you face any issue please contact with support ticket. Thanks,
Hello I tried to open ticket on your support portal but i failded to add a new ticket. i try to import demo 2 on anomica theme but i get a import error 500 – maybe is some server issue from your side?
Hello,
Apologies for the inconvenience. there was a temporary server issue which may have caused this problem. Please contact us via our official support system at https://support.themetechmount.com/ Our team will assist you.
Thanks,
Hello, I can’t login at my account at https://support.themetechmount.com more likely my ip was blocked and i cant see your messages now but the problem i am facing at my website is still on, It has something to do with the theme maybe an update or something could fix it i dont know, I cant edit it at all
Hello,
Thank you for letting us know. The issue has been resolved, and you should now be able to log in to your account successfully. Please try again and let us know if you face any further issues.
Thanks,
Hello it was fixed, also at the forum my ip was unblocked. Thank you! How could I delete the comments above?
Hello. For some reasons, elementor doesn’t work as expected. It’s very hard to edit since it doesn’t auto switch to the widget/block I click. Drag and drop also doesn’t work as expected.
Hello Sir,
We are ready to help you on this so can you please contact us via support site at https://support.themetechmount.com/ ?
Thanks, Mark
When I try to connect with envato i get: Error – Rate limit exceeded. See https://build.envato.com/api/#rate-limit. Unknown Error
Hello Sir,
We are ready to help you on this so can you please contact us via support site at https://support.themetechmount.com/ ?
Thanks, Mark
Hello.. I can’t login… I get Rate limit exceeded. Thank you.
Hello,
Thank you for letting us know. The issue has been resolved, and you should now be able to log in to your account successfully. Please try again and let us know if you face any further issues.
Thanks,
Hello… It still says rate limit exceeded. Can I send you an e-mail or something? I can create an admin account and explain there the whole problem? Maybe make a video…
Yes, You can mail us on support@themetechmount.com
I emailed a few days ago including user/pass for admin on the website (email comes from epur.......i@gmail.com
The platform for tickets now works, but when I try to add my purchase got for Anomica I get: Error – 404 – fast-unknown-product Could not find this product in our supported products
It would be nice to get some help, it’s been already 10 days since I asked.
Hello,
We apologize for the inconvenience. There was a temporary server issue which may have caused this problem.
We received your email, checked the login details, and confirmed that the purchase code is already added and the theme options are working properly on your site. If you are still facing any issues, please feel free to contact us at support@themetechmount.com .
Thank you,
Hello. The problem is still there. I sent a video (wetransfer link). Please check it.
Yes, we have received the video. Thank you for sharing it. We will review it carefully and update you via email shortly.
Hi!
I previously activated my theme license on a website hosted under a plan that has since expired. I am now in the process of rebuilding the same website on a new hosting account, using the same domain name. However, I am unable to activate the license because it appears to still be tied to the expired installation.
Could you kindly assist me in releasing or transferring the license from the old site so that I can activate it on the new hosting account?
Thank you in advance for your support.
Hello Sir,
We are ready to help you on this so can you please contact us via support site at https://support.themetechmount.com/ ?
Thanks, Mark
Thank you for replying. I have created a support ticket as advised.
Hi, is it possible to use the Demo 03 theme with WPBakery or is this Elementor only?
Hello,
We’ve created Demo 3 using Elementor only. Our theme supports both page builders, but for this demo, you’ll need to use Elementor Page Builder.
Thanks
Thanks. Looks like I missed the discount while I submitted this query! Will you be doing a sale again any time soon?
Thank you, I’ve just purchased with the extra support
Hi i open a ticket #868244 WIll be happy for reply. Also can you post a changelog after theme update thanks
Hello Sir,
We received your ticket and our team will be reply soon. Yes when we update theme we always post a changelog.
Thanks
Hello I open a ticket 324630 for header costumization are you can reply to me asap thanks!!!!
Hello Sir,
We received your ticket and our team already replied for your support ticket so please check it and reply in support ticket.
Thanks, Mark
Hello 1. I Open ticket #324630 it is a little uregent to me. will be happy if you reply me ASAP 2. when you plan to update the theme?
Hello sir
We appreciate your patience. We have received your ticket (#324630) and will review it as soon as possible. Since it’s urgent for you, we’ll do our best to provide a prompt response.
We are actively working on the next theme update. We’ll notify users as soon as it’s available. Stay tuned for updates!
Thanks, Mark
Hello. i can’t open a ticket on your support system confirmation email not arrive to my inbox. also checked at spam and junk no email from you. i open a ticket like a quest from emal igal@wbit.co.il I Purchase the theme and i have HUGE problems with the theme. Import data not imported. it straight get an error 500. ( Whoops, there was a problem importing your content.
Import Failed Error: error (500)
) The theme options the styling broken and it impossible to make any configuration there. I see a lot of RTL Issues but it can be solved at future. i include temporary login at your OS Ticket System plese check and respond me ASAP Thanks
open ticket #18263 at another your system. please update the source of your support system
**note I think the problem is on plugin Codestar Framework
when i deactivate him i success to install demo items – the problem is that is install demo for visual composer and i need it to elementor
Hello Sir,
We have received your email, and our team has already responded to it. Please check your inbox, and if you have any further questions, feel free to reply to the same email.
Thanks, Mark
Dear Author, We have already purchased Anamica theme, 2years back. Now we need to update the template without any data or layout structure loss, same time we need to have your new features also, like Appointment plugin, etc. Please guide us. How can we process. We are ready to take Support purchase.
Hello Sir,
We are ready to help you on this so can you please contact us via support site at https://support.themetechmount.com/ Also, kindly renew your theme’s Support time to continue receiving assistance.
Thanks, Mark
WPBakery 7.8 is not included in 5.7, How to install?
Hello Sir,
We will check it and update the theme if there are any issues. Also, could you please contact us via our support site at https://support.themetechmount.com/ so our team can assist you as soon as possible.
Thanks, Mark
Hello i bought your theme some years back but i want to use it for another website with the current update in it. How do i go about it
Hello Sir,
One purchase of Anomica allows you to use the theme on one finished domain site. If you need to use it on a second site, it requires you to make a second license purchase.
Thanks, Mark
Is it possible to support RTL + WPBakery on the AI ( Artificial Intelligence ) Demo Theme?
Hello Sir,
Thanks for taking interest in our theme. We created that demo using Elementor page builder. Our theme is fully RTL ready so don’t worry about it also we are ready to help you on your site. Can you please contact us via the support site at https://support.themetechmount.com/ so we will discuss more on this.
Thanks, Mark
I am interested in purchasing but I want to find out if there is a wpbakery demo to download. or is it just elementor and compatible with wpbakery. looking for wpbakery demo content. does this theme offer the choice to download wpbakery demo content?
Hello Sir,
Thanks for taking interest in our theme. Yes, our theme supports both page builders so you can use any page builder in your site. You can check the WPbakery page builder demos list on our landing page Also here This all demos is build using WPbakery page builder. If you are interested in other demo in wpbakery from all demos then please contact us via support site at https://support.themetechmount.com/
Thanks, Mark
Import failed while import demo data what to do
Hello,
Sorry for the inconvenience. Can you please contact us via our official support system at https://support.themetechmount.com/ and send us your site url with admin details in support ticket so our team will help you on this asap.
Thanks, Mark
I have created the ticket and waiting for your Answer could you please help me asap
Hello Sir,
We received your support ticket and our team already replied for your support ticket and asked you for some details so please check it and reply in support ticket.
Thanks, Mark
hello , i bought this theme like 3 years ago . i want to install it with my new website buit i am getting error 500 . please how can i fix this ?
Hello,
We already updated our one click plugin in our latest theme update. I think you didn’t update. We are ready to help you on this so please contact us via the support site at http://support.themetechmount.com/ and also make sure you purchase extended support time as your support is already expired.
Thanks, Mark
Olá! Esse tema é 100% editável com o Elementor Pro?
Hello Sir,
Thanks for taking interest in our theme. Yes, our theme works perfectly with Elementor & Elementor Pro so you can use it on your site.
Thanks, Mark
Good morning! Once installed, will the theme look the same as the demo, with all photos, texts, etc.?
Hello Sir,
We are providing demo data with our theme so on install demo data this will make your site look the same as our demo site. Then you can customize as per your requirement.
Thanks, Mark
Thank you
Glad to hear it helps 
If any query then feel free to contact us via support site at http://support.themetechmount.com/
when you are release new update for theme?
Hello Sir,
Yes, We will update the theme in next week.
Thanks, Mark
You tell me a new update on the theme in the previous week.
but still theme not updated?
Hello Sir,
We just updated the theme. Now you can update it via the Envato market plugin or manually in your site.
Thanks, Mark
Hello, I’m encountering an issue with the newly purchased theme. Whenever I click on “Anomica Options” below the dashboard button, the screen continuously scrolls without stopping until reaching the very end. Consequently, I’m unable to edit anything. Could you please advise on how to resolve this problem?
Hello Sir,
Sorry for the inconvenience. The issue is due to the wrong https configuration setting in your site so just go to Admin > Settings > General Settings and set https as described here https://prnt.sc/uD40JnxK5h9g so this solve this issue.
Thanks, Mark
