9432 comments found.
Hi, could you recommend a statistics/analytics plugin that works well with your template and can be used only in the backend to view visits on individual properties? The default statistics enable a section on every public listing, and many agencies do NOT want this kind of solution. Thank you.
Hi,
Thank you for your message.
You actually don’t need a third-party plugin for this. RealHomes already includes a built-in way to control who can see Property Analytics through the User Roles Synchronization feature.
You can disable analytics for any user role and keep it visible only for administrators or agencies.
Please navigate to:Dashboard → Easy Real Estate → Settings → Users → User Roles Management
There you will find the “Property Analytics” permission [ https://snipit.app/Vy5t ]. Just set it to Deny for any role that should not access analytics.
This way, analytics will remain available only for the roles you choose, and it will not appear on public listings.
If you have any further questions or need help configuring it, feel free to let us know.
Best regards,
The InspiryThemes Team
Hi, getting a lot of spam from bots and what not in the comment section of the properties. Any fix for that ? Thanks.
Hi,
Thanks for reaching out to us.
The comments section on property pages is a native WordPress feature. RealHomes only provides the styling for it. If you’d like to add spam protection, you can use plugins such as Akismet or any third-party solution that adds Google reCAPTCHA to the WordPress comments form.
If you have any further questions or run into issues, please feel free to get in touch with our support team through our support platform.
Best regards,
The InspiryThemes Team
I want to change the page design from ultra to modern and install a new demo. What method do you recommend?
Hi,
Thanks for contacting us.
If you want to completely start over, you can use the WP Reset plugin to reset your website. Please keep in mind that this will erase all site data and return everything to a fresh WordPress installation, so proceed only if you are certain.
If your goal is simply to switch to the Modern design, you can do that directly from the design settings. Kindly read the following guide
How to Switch Designs in RealHomes: https://realhomes.io/documentation/design-selection/
To import a new demo of RealHomes, please read the following guide.
How to Import Demo in RealHomes: https://realhomes.io/documentation/import-demo/
If you have any further questions or need additional assistance, feel free to let us know.
Best regards,
The InspiryThemes Team
Dear, I want to buy your product but I need to be sure before about the licence. In our company, we develop all the clients website using subdomain (clientname.innodisso.com) when we finish we move the website and connect his domain. Question: Is possible with your theme to deregister the theme licence in the sibdomain and apply it in the final domain?
Hi,
Thank you for your interest in RealHomes.
Your development workflow is absolutely fine. You can build the site on a sub-domain (staging environment) and then move everything to the client’s live domain once the project is complete. This is a common and fully supported approach.
After the website is live on the main domain, you can simply remove the staging installation.
If you have any further questions or need help during the setup, feel free to let us know.
Best regards,
The InspiryThemes Team
I’m trying to upload images in .webp format directly to a property’s gallery, but I’m getting Error #-601: File extension error. I can’t find any information about this. Can you help me?
Hi,
Thank you for reaching out to us.
Please ensure that your website is running the latest version of RealHomes (v4.4.5). After confirming the update, download the following file and replace it at the specified location to resolve the issue:
Download Updated dashboard.js File
Path: wp-content → themes → realhomes → common → js
This fix will also be included in the next official RealHomes update.
If you have any further questions or encounter any issues, please feel free to contact our support team through our support platform.
Best regards,
The InspiryThemes Team
Please help I see I’m not the only one who can’t see the RealHomes CRM Dashboard. We’ve tested with a child theme and a classic theme, with the old CRM plugin active, deactivated, and deleted (with a cache clearer). Please help us all who are having this problem after the update.
Hi,
Thank you for reaching out to us.
Please ensure that you have deleted the old Real Estate CRM, and install the latest one.
If the issue persists, we will have to look into your website to configure the latest CRM on your website.
Could you please let us know which version of RealHomes you are using on your website?
Best regards,
The InspiryThemes Team
Fatal error when I activate RealHomes CRM Please help.
Hi,
Thank you for reaching out to us.
The error you’re seeing occurs because your hosting server does not have the short_open_tag setting enabled. You can contact your hosting provider and request them to enable this setting to resolve the issue.
Alternatively, you can manually replace the file to fix the problem. Please download this file (class-realhomes-crm-helper.php): https://dropover.cloud/83d604 and upload it to your website’s directory at: wp-content → plugins → realhomes-crm → includes.
If you have any further questions or run into issues, please feel free to get in touch with our support team through our support platform.
Best regards,
The InspiryThemes Team
Yes, this works well. Thank you very much.
Pleasure.
NO actualicen a la 4.5 se borra todo lo que hicieron, colores, diseños y todo lo traducido
Hi,
Thank you for your comment.
Updating to version 4.5 will not erase your colours, designs, or translations. This occurs only if the parent theme has been renamed or if significant customisations were made directly to the theme files rather than through a child theme.
We highly advise creating a full backup of your website before updating any themes or plugins. This allows for quick restoration if any unforeseen problems occur.
If you’re still experiencing problems after the update, please share more details, and our support team will help you identify the exact cause.
Best regards,
The InspiryThemes Team
gracias por responder, pero me paso, como me pueden colaborar por favor. Al actualizar no quedo funcionando al subir una propiedad y ya despues al volver a ingresar ya no estaba la traduccion y los cambios en coleres
Hi,
We have to look into your website thoroughly. Please sign up at our support website and ask your question over there and we will assist you properly.
Thanks & Regards,
The InspiryThemes Team
voy a actualizar la version que acaban de subir el dia de ayer, como debo actualizar para que no me pase lo anterior, tienen un paso a paso, por favor me pueden colaborar. mil gracias
Hi,
Please consult the following guide to update RealHomes to its latest version.
How to update RealHomes:
https://support.inspirythemes.com/knowledgebase/how-to-update-realhomes-theme-to-the-latest-version/
If you have any further questions or run into issues, please feel free to get in touch with our support team through our support platform.
Best regards,
The InspiryThemes Team
Hi, I purchased my license approximately three years ago, and I’m now trying to renew the support. However, When I try to access the support page, I receive the message: “Please enter a valid purchase code.” Could you please help me retrieve my purchase code or advise me on how to proceed? Thank you in advance.
Hi,
Thank you for reaching out to us.
Please read this guide to learn how you can find the purchase code to use in RealHomes.
If you have any further questions or run into issues, please feel free to ask.
Best regards,
The InspiryThemes Team
Hi, PRE-SALE QUESTION :
I need to start a new project and I need to know if you have an estimated release date for a very important feature required by my client :
When will you publish the update who will permit to have BOTH real estate sell properties AND home vacation short term rental features in the same website ?
Thanks a lot
Hi,
Thank you for contacting us.
RealHomes has already integrated all features for both real estate sales and vacation rentals.
The only feature still needed was Dual Property Pricing, which we will include in the upcoming RealHomes update. You can expect version 4.4.5 to be released within the next week or sooner.
Feel free to reach out if you have any more questions or concerns.
Best regards,
The InspiryThemes Team
thanks a lot, but not sure to understand well your answer : “RealHomes has already integrated all features for both real estate sales and vacation rentals.” => is it possible now to have both features in the same time on the same website ? because in your documentation (perhaps not yet updated) it’s still indicate that if you engage the “rental option” it will deactivate the normal real estate … ?
Hi,
The new update is now live, and you can consult this guide on how you can add both prices for rent and sale: https://realhomes.io/documentation/add-property-vr/#dual-pricing-sale-and-rent
Please let us know if you have any further questions or concerns.
Thank you,
The InspiryThemes Team
Good afternoon, I have been using realhomes for 3 years and want to change the old design to the new Fusion. I have 3,000 properties on the website and custom fields, 3 languages via WPML. What is the best way to do this? Install a new demo website and transfer the properties there, or install the new design on the old website and work directly on it.
Hi,
Thank you for contacting us.
We understand that you want to utilize the new Fusion design. It is crucial to update it properly because you want to retain the old data.
Please sign up at our support website and ask your question over there and we will assist you properly.
Thanks & Regards,
The InspiryThemes Team
Hi Can custom headers and footers be build with Free version of Elementor, or must Pro version be purchased? Thanks Fred.
Hi Fred,
Thank you for contacting us.
You don’t need to purchase Elementor Pro to build custom headers and footers with RealHomes. The theme includes a powerful built-in feature that allows you to create and assign custom headers and footers using the free version of Elementor.
You can follow the step-by-step guide below to learn how to set it up: How to Create Custom Header and Footer
Please let us know if you have any further questions or need assistance setting it up.
Best regards,
The InspiryThemes Team
I noticed that the video player isn’t respecting the aspect ratio of vertical videos.
Problem: Videos in portrait format (9:16) are being rendered inside a fixed landscape (16:9) container. This causes a ‘pillarbox’ effect (black bars on the sides) and drastically reduces the actual size of the video, harming the mobile viewing experience. (See attached screenshot).
Suggested Solution: Ideally, the player should automatically detect the video’s aspect ratio and adjust the container’s height to fill the space correctly. If auto-detection isn’t feasible, a manual option in the backend to force the aspect ratio to ‘9:16’ would solve it.
Hi,
Thank you for contacting us.
I understand your concern, but I am unable to reproduce the issue on my side. Please provide your website URL so I can investigate further.
Best regards,
The InspiryThemes Team
View the video on the mobile version
https://flaviosteiglederimoveis.com.br/imovel/apartamento-3-dormitorios-1-suite-a-3-quadras-do-mar-na-praia-grande-torres/Hi,
I have looked into your concern and noticed that you have uploaded the video directly to your website.
I am also unable to replicate the issue on my side. Could you please confirm which device or browser you are using?
Best regards,
The InspiryThemes Team
Yes, I uploaded it directly to test how the video would look in the property listing. I used the Google Chrome browser.
Hi,
I’m sorry to get back to you late on this. We have released the latest update of RealHomes. Could you please update RealHomes to v4.4.5 and let me know if the issue persists.
Thank you,
The InspiryThemes Team
Hi Team, happy with the Theme, it is working out well so far. I am looking to sync the website to my software system I use for property management. There is a function on my software where i can imput “applicant” details with their property preferences (no. of bedrooms, no. of bathrooms, location, amenities etc.) is there a function on this theme where an aplicant can imput their own details and i can sync them to my software? the software is called Acquaint. In short, what i want to do is use my software to run market properties to registered applicants on my website
Hi,
Thank you for reaching out to us.
Please sign up at our support website and ask your question over there and we will assist you properly.
Best regards,
The InspiryThemes Team
I have a problem after the user logs in (not admin). The user can log in, but when they leave the control panel login profile, my properties (small popup hover disappears, like they are not logged in)...
When I turn off caching in htppacess, this profile pop-up remains. But if I do this, I will burn the server. No caching…
Hi,
Thanks for reaching out to us.
The hard caching won’t work with any theme or plugin of WordPress because there are multiple features that need dynamic data availability.
So, please adjust the settings for Javascript in your caching plugin to avoid caching the Javascript files of RealHomes to resolve this problem.
If you have any further questions or run into issues, please feel free to get in touch with our support team through our support platform.
Best regards,
The InspiryThemes Team
Not able to update… I am stuck on 4.3.8 version and I don’t see the update button anymore… I am also not able to download the theme (ends on 99.99% and never finishes), so that I can do it manually. All other themes that I have can be downloaded from Themeforest, except this one
Why can’t I update the theme?
I have managed to download and I have followed the steps on:
https://support.inspirythemes.com/knowledgebase/how-to-update-real-homes-theme-safely/and
https://support.inspirythemes.com/knowledgebase/update-theme-manually/However, after updating the theme on my site, it is broken. It was not possible to load CSS/Fonts, etc I am even receiving a 502 Bad Gateway error. But when I switch back to old 4.3.8, everything works ok.
Do I need to update the child theme also? My version is RealHomes Child ThemeVersion: 1.4.2
What about plugins Easy Real Estate Version 2.2.8 – I don’t have an option on the UI to update if any RealHomes Demo Import Version 2.1.3 – I don’t have the option on UI to update if any RealHomes Elementor Addon Version 2.3.8 – I don’t have the option on UI to update if any Slider Revolution Version 6.4.3 – I don’t have the option on the UI to update if any
Hi,
Thank you for reaching out to us.
Please go to Dashboard → Appearance → Install Plugins and update all the listed plugins. Keeping component plugins up to date is essential to ensure compatibility and access to the theme’s latest features.
You don’t need to update the child theme unless your previous version of RealHomes was significantly older.
Please let us know if you have any further questions or need additional assistance.
Best regards,
The InspiryThemes Team
Hi. I am having difficulties to change pictures on my home page slider. Can you please tell me how can i change it?
Hi,
Thanks for reaching out to us.
If you’re using the Modern design, you can manage the homepage slider through the Edit Page screen located in Homepage Settings → Slider Area. To learn more about how to set up and change the slider images, follow the documentation here: https://realhomes.io/documentation/homepage-settings-modern/#homepage-slider-area
With the Ultra design, slider images are connected to the properties themselves. You must edit each property shown in the slider and update its featured image or slider images, following the instructions provided here. https://realhomes.io/documentation/add-property/#add-property-in-homepage-slider
Please review the above guide in line with your current design, and inform us if you require any further assistance.
Best regards,
The InspiryThemes Team
My site is ready and running already. Also my slider. Now i want to add a picture to slider but i can not figure out from where. I will remove one picture from there and put one instead. I am using modern design. Can not find the slider edit option.
This slide option use to be in the Easy Real Estate menü. It was one below from the bottom. There was an option there “slides”
Where did it go?
Hi,
Please ensure that you have enabled the “Slides” post type in Post Types settings panel as guided here: https://realhomes.io/documentation/post-types-settings/
If you have any questions or need further assistance, kindly let us know.
Best regards,
The InspiryThemes Team
Great. Thank you very much.
Pre-sales question: Can i import my properties from another theme to Real Homes or i have to create all since scratch? Thanks in advance
Hello,
Thank you for reaching out to us.
You can import properties into the RealHomes theme using the WP All Import plugin combined with the Import Properties into RealHomes Theme extension, which is designed specifically for RealHomes.
These tools allow you to import properties easily from CSV or XML files.
Please let us know if you need any further assistance.
Thank you,
The InspiryThemes Team
Good afternoon, could you tell me if you have added a feature to the search function that allows users to specify the minimum and maximum prices manually without using presets or a price slider?
Hi,
Thanks for reaching out to us.
Currently, this feature isn’t offered in RealHomes. Nevertheless, it’s a valuable suggestion, and we will look into adding it in a future update.
Please let us know if you have questions or concerns.
Best regards,
The InspiryThemes Team
Hi, i have a question about membership and listings. What i want is for an owner to registry on the website, select and pay for a plan membership, for instance a Basic Plan for 99€ and he can list 1 property on the website.
Now the question, when a guest find that said property, book it and proceed to pay, where the money go? To the owner membership or to the website?
Obviously if someone pay for a membership and list a property, the money from bookings of that said property have to go to the owner itself and not to the website(that have already received the fees from membership plan)...it is possible?
Because the website will have properties that i manage and the guests pays me when booking, and will have properties from other owner memberships and the guests have to pay them.
I’m speaking about different bank accounts.
Hi,
Thanks for getting in touch with us.
By default, all booking payments in RealHomes are handled through WooCommerce, so payments go to the website’s main account (the one connected to WooCommerce).
Suppose you would prefer the payments to go directly to the property owners. In that case, you can explore third-party WooCommerce Addons that support this functionality, for example, plugins that allow split or vendor payments.
Please note that when a booking is made, both the property owner and the website administrator receive the booking details by email. The owner can then contact the guest directly to arrange payment if needed.
We hope this clarifies how it works. Please let us know if you have any other questions.
Best regards,
The InspiryThemes Team
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