8566 comments found.
Hi, I have a quick question about the new Mega Menu and Content Blocks in Uncode 2.10.
Is it possible to trigger a mega menu with a Content Block on hover outside of the main header menu? For example, I would like to place a menu item in the middle of a page, and when the user hovers over it, the same mega-menu style dropdown (powered by a Content Block) should appear above the content.
This kind of UI pattern is very common in modern websites, not only in the header, so it would be extremely useful if Uncode supported it natively.
Is this currently possible, or planned?
Thanks!
Hi AndrzejGdula_Ag! We are sorry, but we do not fully understand the specific effect you are describing. While you mentioned seeing this on many sites, we are unable to visualize exactly what you mean without a reference. Could you please provide some direct links to examples so we can understand the context better? At the moment, we are picturing a sort of popup implementation, but it is likely you are referring to a different functionality entirely.
Hi ! I’m a long time Uncode user and bought many licences (but my supports are now expired). I want to report an old and very annoying bug : My home page is built around a very large media gallery (109 media, including one YouTube Video, the rest are images). Everything is working fine but I can’t modify the gallery (I can remove a media but can’t add one). So I have to build a new gallery from scratch each time I want to make modifications. With each new version of Uncode and Wordpress, I hope the problem is fixed… but no. Have you ever experienced this?
NB : When I say “I can’t modify the gallery” I mean that I can’t had a new image (or a new media). I can change the options. More specifically, when I specify a new image from the media library to add it, it doesn’t appear in the list in the General Tab.
Hi Lebenzet! We recall encountering a similar issue with another user during the years, which was ultimately traced back to 503 server errors. Regardless of the underlying cause, you can resolve this immediately by manually retrieving the specific Image ID and inserting it directly into the page shortcode. You can identify the correct shortcode as shown in this screenshot: https://undsgn.d.pr/i/0BivR6.
OK thanks for the tip !
Thank you for the confirmation! We hope this can help!
Hello Support
I purchased the template a few days ago and am happy with it so far.
However, I currently have two questions 
:
1. How can I create an official support ticket if I have questions about the template?
2. How can I define the “You might also like” products for a product via the backend in the product configuration “linked products”? When I select products there, they do not appear in the frontend for the product.
Thank you for your feedback and help
Best regards, Marco
Hi webdoktor! 1. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
2. It’s best if you open a ticket because in the Demo Contents, this setup is importable across all products. Therefore, if it’s not working for you, we need to see what is causing the problem. Here we can only suggest the generic doc: https://support.undsgn.com/hc/en-us/articles/214005985-Related-Posts
Hi team,
Regarding Imagify and Uncode Adaptive Images.
Please see report here: https://d.pr/f/ehhkAs
Feel free to use it for any future fix or leave it
Cheers, Kenn
Hi BennoJerris! We’d like to clarify what causes the ‘uai’ suffix you’re seeing in image filenames. This occurs when you have ‘Adaptive images’ enabled, when ‘Dynamic Srcset’ is enabled, or when you’ve set an aspect ratio other than ‘Regular’ in a module, like in this example: https://lopezb.d.pr/i/rFFFGs . This is actually a custom theme feature, not a quirk. WordPress doesn’t natively support generating crops of unregistered images on the fly, so we’ve implemented this functionality ourselves and simply append '-uai-' to indicate these dynamically generated crops.
From what we understand, your issue specifically affects background images. The challenge here is that Imagify cannot manually replace background image markup with picture elements – this is a limitation that applies to virtually any theme, not just ours. You can quickly verify this yourself by inserting a test div like this into a PHP file using the default WordPress theme: https://pastebin.com/raw/mi3zY5mv . This is precisely why Imagify also provides the rewrite option as an alternative solution.
Unfortunately, your hosting environment doesn’t permit URL rewriting, which is beyond our control as theme developers. The rewrite mode is actually the necessary solution for your particular configuration. We understand this may not be ideal for your situation, but it’s the technically viable path given the constraints of your hosting setup.
hi, i have a license that i was using for a domain name, then the project was cancel, and now i am trying to add my license on a new domain name and it does not letting me. The license has no website on it for 2-3 months, what can i do ?
Hi AntonioEnvato44! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
ok thanks a lot, i already sent a message, awesome theme btw
Hi AntonioEnvato44 and thank you for the confirmation!
Firstly, exceptional work on the mega menu. The way you have implemented it is amazing and it’s great to have so many options.
Two things I cannot seem to do anymore and I wondered if they had been removed or missed during the implementation?
1. The ability to control the overall size of the dropdown menu? Currently it is full screen and seems to override the limit width function. 2. Can no longer seem to have the transparent main menu bar turn white when opening the sub menu, it stays transparent.
Could you confirm if these options are possible using mega menu?
Thanks!
Hi Imagesofdorset! Thank you for the feedback!
We’re not sure if you’re reporting potential bugs with the old menu or asking how to do this with the new Megamenu with Content Blocks.
We’ve just verified and nothing is different with the old Megamenu in our installations. If you want to know how to create a limited Megamenu, you now need to do it from within the Content Block (Layout options: https://support.undsgn.com/hc/en-us/articles/29777061850013-Megamenu-Content-Blocks).
Nothing has changed regarding transparency – as you can see from the demo, all the demo Menus are now using Megamenu with Content Blocks and functioning as before.
It is potential a bug in the new version, I am using the new Megamenu.
It seems that the Menu dropdown focus option has been removed, that is what I am trying to find. Where you can override the menu transparency when opening the submenu. It was there in the previous version, but seems to be gone now.
Regarding the limit width, thank you for the information. I have done this but it always pushes the menu to the left and I cannot seem to centralise the menu container, even though I have the column and row set to centre.
Thank you.
Hi Imagesofdorset! No, the Focus option hasn’t been removed – you can see it on all pages of our demo. Regarding the other issue, we can’t understand what’s happening if everything works on our staging sites and we can’t see either how you’ve configured this or a preview of your site. If I understand correctly, you want a Menu like Ads, and in that case, these are the settings we have: https://undsgn.d.pr/v/SQXIb2
I’m having issues to edit the content block’s, when I come on the content block editor page, it’s lagging and not responding in Chrome and Microsoft Edge. What’s going on?
Hi officialjduarte! We haven’t received any similar reports from other users – not in our Help Center or our Facebook Group – so we can’t determine what might be causing this. It’s likely caused by third-party plugins or browser extensions.
I have disabled all plugins except from Uncode’s plugins. Issue is still there! Only after updating your theme to the latest versions.
Hi officialjduarte! In fact, there’s no trace of this in our Change Log. As mentioned countless times now, to understand what the problem is, we would need to either receive other similar reports or have complete access to your installation.
Okay, so I guess I need to purchase the support again, right? Also on mobile after updating the theme, the main logo in header / nav is not in the center anymore somehow and also the mobile menu items are not visible, really strange things going on after the updates unfortunately..
even with all plugins (except for uncode’s plugins and theme) disabled on staging site
https://prnt.sc/rS8eaLqccUnRHi officialjduarte! Centering the logo on mobile has never been a native theme option, so when there’s an update, we certainly cannot guarantee what happens with custom modifications.
“Center double” is not a native theme option? And it’s not only that, i told you the mobile menu items are not even visible anymore. My website is live and your new updates just totally break the websites navigation and you just don’t care?
https://befitoriginals.com – check on mobile … and tell me if i need to buy support or you are going to support me any wayBecause you have added new features like Content Block for Menu Mobile, you are actively breaking people their websites. You didn’t add an “Inherit” feature, so in theme options Menu Mobile Content Block was set to None.
Why don’t you think about things like this? That’s crazy.
Please, reply ASAP
I just found that the “Center Double” option is causing the mobile menu to not be visible. Upon selecting Center Split or Justify option for the Navbar menu (just to be clear) the mobile menu items are visible. What the hell?
Hi officialjduarte! In your message, you mentioned that “on mobile after updating the theme, the main logo in header/nav is not in the center anymore,” and indeed on mobile the logo has always been on the left by default – that was our response. You never mentioned anything about the “Center double” option, which is also visible in the demo ( https://undsgn.com/uncode/homepages/shop-bold/ ), but there’s a considerable difference between what you wrote and using the correct name “Center Double.”
We do confirm the bug, but this isn’t “crazy” – this is simply what can happen with an update. Even Apple has bugs when they release updates, and this certainly doesn’t mean they don’t care.
To fix this, you can update these files or wait for the next update, which will probably be released tomorrow: https://www.dropbox.com/scl/fo/407zdyi81j6l35jzmg1vs/ABkNwjBncWGkuCL8jFC3yLM?rlkey=2kma1krdg1zrfh32eqinopmi7&dl=0
wp-content/themes/uncode/library/js/app.js wp-content/themes/uncode/library/js/app.min.js wp-content/themes/uncode/library/js/menuSystem.js wp-content/themes/uncode/library/js/menuSystem.min.js
The logo on mobile isn’t going back to the center anymore, unfortunately. I will leave it on the left for now. Yes, thankfully the mobile menu is working again.
But there is still the bug/issue with editing certain Content Blocks. The Frontend Editor can be accessed, but the Elements can’t be edited. Only via the Backend, I am able to make updates to the design, unfortunately. Strange thing is that it’s only happening to the Content Blocks that control the design of product pages.
I have a Content Block for our Drinkflessen Bedrukken Category Page https://befitoriginals.com/drinkflessen-bedrukken/ as well, but that doesn’t have an issue with the Frontend Editor.
Also, I still have the issue on product pages upon swiping the product images, and it automatically scrolls back to the main product image for no reason.
I really wish to fix these issues and if I need to purchase support to let you guys fix these issues, I will purchase the support,
Hi officialjduarte! As previously mentioned, please note that a centered Logo configuration has never been a native option for the mobile layout. While this setting is available for the desktop view, it has never been a built-in feature for mobile devices; therefore, you likely achieved this effect previously by using custom CSS code. Regarding the issue you are experiencing with the Frontend Editor, please understand that we cannot debug a problem specific to your environment unless you open a formal support ticket. Since no other users have reported this behavior here, in the Facebook group, or in our private Help Center, we require access to your specific installation to investigate further.
So I need to purchase the support, correct?
Hi officialjduarte! If you would like us to investigate this specific issue with the Frontend Editor, the only way to proceed is by providing access through our Help Center. Please note that this is the only tool that allows for the secure and private submission of login credentials. Alternatively, you are welcome to wait and monitor this board to see if other users report similar behavior. However, considering that this update has been published for a few weeks now without similar reports, it is unlikely to be a general bug. In the meantime, you can proceed by editing this content using the Backend Editor.
Yes, I have proceeded by editing the content using the Backend Editor. Also, I still have the product images sliding issue (especially happening on iPhone, I always check via iPhone) and since we are now running 2 campaign’s for Google Ads, this is really important to fix, this issue can really scare off people. So is this also fixable with your support? I will purchase now.
I remember one time importing a demo and there the issue wasn’t happening. So it’s really so strange that it’s happening on our site…
Hi officialjduarte! As previously mentioned, we cannot guarantee that this is something we can fix. This issue appears to be occurring specifically on your installation for some reason. If you wish to proceed, you can renew your support and open a ticket, but please be aware there is no guarantee of a resolution since the problem is localized to your specific environment. To investigate, we would require your permission to deactivate all extra plugins and any custom code. Given that, I don’t believe a day during the Christmas holidays is the best time to perform such troubleshooting on a live site.
I have purchased the support. I will make a staging site now. You can test everything there.
I have already tried in the past deactivating all extra plugins and custom code.
I just hope I didn’t waste money for nothing on support. I will hope and pray. This needs to be fixed. I even tried rebuilding the site from scratch one time and the same issue happened without even installing plugins. So it looks like the issue might have something to do with starting from scratch and not choosing your Demo Content.
As you wish, but please note that we are currently closing our offices for the Christmas holidays. Therefore, the Support Team will most likely respond to you after the Christmas break.
I have purchased the support. I will make a staging site now. You can test everything there.
I have already tried in the past deactivating all extra plugins and custom code.
I just hope I didn’t waste money for nothing on support. I will hope and pray. This needs to be fixed. I even tried rebuilding the site from scratch one time and the same issue happened without even installing plugins. So it looks like the issue might have something to do with starting from scratch and not choosing your Demo Content.
It’s a bit odd this doesn’t happen to other users and in our demo: https://undsgn.com/uncode/shop/apple-iwatch/
Very odd indeed. I have checked your demo many times. Upon uploading demo content to a staging site, it also doesn’t happen. Once, I started the website build again from scratch. And there, it’s happening to me again.
So why is this just happening to me, then? I don’t have any strange / not well known plugins, nothing. Just a little bit of custom css, functions.php and 1 snippet extra JS, that’s it.
Hi officialjduarte! As we have previously discussed, the only definitive way to determine if the cause lies within Uncode is to first rule out external factors. Currently, your installation includes various third-party plugins, custom CSS, and custom PHP functions. Even when using reputable plugins, conflicts can frequently arise when combining code from different developers. These types of technical glitches are common in complex WordPress environments. To provide you with an accurate diagnosis, we must isolate the theme. Without a clean test environment—where third-party elements are temporarily disabled—it is technically impossible for us to identify the root cause of the problem.
I have opened a ticket, provided login & FTP credentials. Cant wait to have these things solved and with the knowledge how to prevent these things in the future!
Hello… this is a pre-sales question…
can you please elaborate your money-back guarantee policy?
thank you.
Hello galwesh and thank you very much for your interest in our product!
As authors on ThemeForest, we follow the standard refund policy established by the Envato marketplace, which you can find here: https://themeforest.net/page/customer_refund_policy
This is the general policy that applies to all items sold through the platform.
Let us know if you have any further questions.
Best
Thank you for your quick response, looking forward test your product.
Hi galwesh, and thank you for the confirmation! 
Hi undsgn,
I tried to reach out by mail several times, but no answer or reply.
I purchased the theme Uncode and initially activated it on my local WAMP server for testing purposes. Before moving to my live website, I properly deactivated the key from the local environment.
However, when I tried to activate the license on my live domain, it no longer works and shows as invalid.
Could you please help me reset or reassign the license so I can activate it on my live website?
Hi revoo! We’ve received a few messages from you, and as you can see, all messages were replied to the same day they were received: https://undsgn.d.pr/i/v5glzt You may want to check your Spam folder, as email filters sometimes redirect automated support system responses. All your inquiries have been addressed.
Hi, the edit frontend doesnt work, it´t all time loading thank you
Hi luia! Probably you have some extra plugins that are creating the issue. At least try to open the Chrome Developer Tools > Console tab and check if there are visible red errors; with these, we can understand a bit more.
Your theme is a absolute banger ! Love
Ben
Hi seriegrafik and thank you for the confirmation (we hope you solved your issue)!
I really like this theme and after a full two days – i think this is the one! my only question is….! on the shop > single product 2 >stacked wide vertical—-on mobile its stacked. is there an option on the customization where you can have those thumbnails underneath the main product images and NOT actually showing all full size of the images?
Hi femmed0ll, and thank you for your interest!
No, we are sorry but this is not an option and it’s not something that can be altered with a few lines of code.
Hello! Thank you for the quick reply. That is SOOOO unfortunate. I was really aiming for this theme. I’ll keep an eye out if you guys ever do change it so that there could be an option in the future to make mobile product images into a carasoual. Cheers
Hi femmed0ll! You welcome!
Actually, one more question is there an option to choose a different product layout specifically for mobile, or not really?
or is this plugin compatiable with your theme? >> https://wordpress.org/plugins/woo-product-gallery-slider/
Hi femmed0ll! No, it’s not possible to use two different product galleries modules on the same page, so you cannot, for example, hide and show a module (this is only possible if you don’t have variable products).
About extra plugins used on the Product Builder context, please follow this article: https://support.undsgn.com/hc/en-us/articles/360013465157-The-Product-Builder-with-extra-plugins
Dear Support Team,
I am generally very satisfied with the theme, but I am currently facing two issues with the SVG logo implementation that I hope you can help me resolve.
I am using your sample SVG code to test the implementation. You can review the site here: mediabox-digital.de/startseite
1. SVG Logo Sizing Issue (Menu Height) I want to display the SVG logo slightly larger. However, when I increase the Logo Height setting (e.g., to 28px), the entire navigation menu height increases significantly. This doesn’t look good visually, as it creates too much vertical space.
Question: How can I increase the SVG logo size without the overall menu height changing (or increasing excessively)?
2. Logo Loading Jump Effect I have noticed a small visual “jump” or delay when reloading the page. The logo initially loads, and then the menu seems to adjust its size, causing a slight shift.
On your demo pages, this effect is not visible.
Question: Is there a trick or specific CSS/setting I need to implement to prevent the logo/menu from jumping after the page refresh? (On my site, the menu loads small, then large.)
I look forward to receiving a clear solution or guide on how to fix these two problems.
Thank you very much for your support!
Hi MedyaBox2017! 1. This is quite normal – you should reduce the Navbar padding (https://undsgn.d.pr/i/50QscV). If that’s not enough, we can help with some custom CSS, but we’ll need your installation link. 2. For this we absolutely need to see what’s happening because I’ve never seen anything like this on any Uncode-based site (https://undsgn.com/uncode/showcase/). Anyway, if you need support it’s offered in our Help Center where we have a completely dedicated support team. Please submit a ticket so we can check your installation and find a solution: https://support.undsgn.com/hc
wrong account sorry..
Hi bilaltahay1! Ok noted!
Hi officialjduarte! Yes, we’ve recently seen this issue and will be releasing an update shortly. As soon as you receive it, please update and make sure to clear your cache.
Is it fixed yet?
Hi officialjduarte! The update was published the same day…
Okay good. Let’s Make sure things like that don’t happen again.
Hi officialjduarte! When there’s an update, anything can happen and always will – this happens even with brands like Apple that have bugs in their first major releases. It’s part of software development itself, so if you’re concerned, don’t update immediately but wait a few weeks.
Hi! I have got a copyright strike from my hosting provider for using the Uncode – Creative Multiuse WordPress Theme. They claim they are acting on request from FontFabric distributor due to usage of Muller and ProximaNova fonts in Undsgn theme. How do I prove you were authorized to license these fonts as part of theme license?
Hello Stasulos2020,
we can confirm that the Uncode theme package and official demo https://undsgn.com/uncode/ do not include or use the Muller or Proxima Nova fonts. These fonts are not bundled with the theme, nor are they referenced in the default content or demo data.
If those fonts are currently active on your installation, there are a few possible scenarios:
- You may have added them manually (e.g. via Adobe Fonts sync or custom upload).
- A plugin or external integration may be loading them.
- They could be part of a design customization not related to the theme itself.
Uncode includes a feature to sync with your Adobe Fonts account, but you remain responsible for the licenses of any font you activate through that method.
To help clarify the situation, could you please:
- provide the URL of your installation,
- specify where those fonts are being used,
- or share the exact details from your hosting provider regarding the font usage?
Also note that we clearly indicate in our documentation where the fonts used in our demos are taken from and how to manage additional fonts: https://support.undsgn.com/hc/en-us/articles/213459769-Demo-Import-extra-fonts
Let us know, best
Hey! I am having trouble simply adding a YouTube video to my page and have it be responsive, the height is always staying the same. Any ideas?
Hi nevins! Please follow the dedicated documentation. You need first to import into the Media Library and then use via the Single Media module, ex: https://support.undsgn.com/hc/en-us/articles/213457149--oEmbed
I just updated to the versin 2.9.4.5 and text align center in the columns just stopped working ;/ All elements previously set up to align center just moved to the left…
Hi thurzz! Please share the link or open a ticket, we tested now and everything works as it should (in fact, we don’t have similar reports from all other users, and the center align is widely used).
For example this: https://autumnist.com/shop/ All buttons and texts below the images are set: Text alignment > center (in the settings of the columns). Or watch homepage please, all elements (headings, arrow) on the open screen were set to align ‘center’ (couple of months ago) and now it is on the left.
Hi thurzz! In fact, this is caused by extra CSS you inserted, please check: https://undsgn.d.pr/v/5Vbb1K
My apologies, I did put that CSS some long time ago and by some strange reason it started work just now, after the update Thanks for your help.
Thank you for the confirmation!
I want to move my license from the production site to the live URL, and I’m getting frustrated. When I deregister the license, I can’t reuse it in the correct URL.
Hi tkordick! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello, I can’t import demo. Why ? all is ok in the control panel, plugins are disabled and my host is OVH. Limite Mémoire WP 256 Mo PHP Max Input Vars 16000 PHP Max Input Vars (allowed) 16000
Ooops, the Demo Content couldn’t be imported all in once :/
please help
Hi lololecorse33, Without a comprehensive check of the complete scenario, it’s genuinely difficult to pinpoint the exact issue. Servers involve numerous parameters and setup options, and the ones you referenced are just a few important for the theme’s core functionalities.
However, could you please verify if the theme is properly registered and not merely migrated? In other words, if you temporarily remove the license, are you able to re-register it successfully? I’ve noticed this problem frequently recently with migrated installations that appeared to be properly registered but were not.
In any case, dedicated support is available in our Help Center. We have a specialized support team there. Please submit a ticket at https://support.undsgn.com/hc so we can thoroughly check your installation and assist you in finding a solution.
it was a licence issue now its solved ! i could import all demo but when i want to import menu, I have an issue : Ooops, the Demo Content couldn’t be imported all in once
why ? :/
Hi lololecorse33! It seems that your server is not able to complete the request, probably related to some upstream limits, but it’s not something we can determine from here.
