Hello there!

Thank you so much for such kind words! We’re really happy that you’re enjoying the theme!

And if you have a spare minute, we would be incredibly grateful if you could share your experience and leave a quick 5-star rating here: https://wordpress.org/plugins/masterstudy-lms-learning-management-system/#reviews

Regarding your question: unfortunately, at the moment MasterStudy doesn’t have a built-in option to offer free courses while charging separately only for the certificate after completion.

But we recieved similiar request about it. You can vote for the feature and leave your comments here: https://stylemixthemes.cnflx.io/ideas/23774 The more votes it gets, the faster our product managers will investigate this opportunity.

Thank you once again for your support, and please let me know if there’s anything else I can help with!

Best regards,

Hello there!

Thank you for reaching us out!

This unusually large gap between the question and the answer options almost always appears because of styles conflict coming from another plugin, custom code, or an outdated file. To fix it quickly, please first make sure the theme and all bundled Stylemix plugins are fully updated to the latest versions. Then temporarily deactivate all third-party plugins aтв customizations.

As an additional quick test, you can also switch to a default WordPress theme (like Twenty Twenty-One or Hello Elementor) for just a moment and see if the spacing becomes normal there.

Also, you can check if there are any errors in you Console Panel.

Try these steps and let me know how it goes!

Best regards,

Thanks. I tried still the issue persists

Thank you for trying and for the update.

In this case the fastest and most reliable way to get it fully resolved is to let our technical team take a quick look directly on your site.

Could you please submit a ticket through our official support form here: https://themeforest.net/user/stylemixthemesand add a detailed description of the problem, attach the screenshot you already sent me, and most importantly provide admin access.

Our team will check the case for you

Best regards,

Here is the screenshot https://tinyurl.com/25frjvao

Hello there!

Thank you for reaching out.

Please make sure that all theme-related plugins are updated to their latest versions (you can check and update them directly in Appearance → Install Plugins).

After that, try temporarily deactivating all third-party plugins (except the ones that came with the theme) and customizations to see if the issue disappears . Please let me know if these steps resolve the problem, and I’ll be happy to assist further if needed.

Best regards,

Thanks. I did it . Same issue. Here is the system status. https://tinyurl.com/2yvp7uw5

Hello there!

MasterStudy theme is fully built on our own MasterStudy LMS (free) and MasterStudy LMS Pro plugins.

These plugins allow both administrators and instructors to create, publish, and manage their own courses with a complete set of features.

You can check the full list of capabilities on our official page: https://stylemixthemes.com/masterstudy/

If you have any specific questions about the features, just let me know. I’ll be happy to help!

Best regards,

Hello there!

Thank you for the report!

Yes, we’re aware of this compatibility issue with the WooCommerce My Account address update and are already working on the fix. It will be included in the next update. Sorry for the inconvenience in the meantime.

Best regards,

Hello there!

Thank you for reaching out!

Could you kindly share the domain name of the old website where the license was previously activated? We’ll check on our end and gladly help you remove it.

Best regards,

Hello there!

Those are simple warnings of the WooCommerce plugin and they don’t affect the proper work of your website. Whenever the WooCommerce authors release the new version, the plugin templates become outdated in the theme even the new version of the theme was released a day before. We can’t control the releases of the plugin, as WooCommerce can be updated twice a week.

The new version of the theme will contain the updated templates of WooCommerce.

Best regards,

The list of Package Subsctiption (Membership Pro) not shown in Toggle Button in Course Catalogue

I found bug, when the course is available for Subscription using Membership Pro, if user in position not login, the list of Package is not shown when I click toggle Buy in course catalogue.

But when user login, the list of Package is shown. Please fix this, I need even the user not login, the list mus be shown, because I using Woocommerce Checkout and guest checkout.

Thanks

Hello there!

Thank you for following up on your ticket #Z101314 regarding the issue with the Package Subscription list not showing in the Toggle Button in the Course Catalogue.

I can see that one of our agents has already responded to your ticket — please check it for the latest update. Additionally, the fix for this issue, where the list of packages wasn’t visible for non-logged-in users, has been included in the latest update. I recommend making a backup of your site and then updating the theme and its plugins to the latest versions. After that, please retest the case to confirm it’s resolved.

If you still encounter issues, feel free to let me know!

Best regards,

thanks for the fix!

Hello there!

Thank you for reporting the issue with the “Get course” drop-down.

Just to clarify — if I’ve understood correctly, is this issue no longer relevant? If so, I’d appreciate your confirmation. If it persists, please let me know any additional details (e.g., screenshots or steps to reproduce), and I’ll assist further!

Best regards,

oh and there are no third party plugins active. It’s a clean install.

Hello there!

Thank you for reaching out about the issue with editing courses in the theme — I’m sorry you’re experiencing this! It sounds like the redirection to a 404 page might be related to permalink settings.

Please try resaving your permalinks: go to Settings > Permalinks in your WordPress dashboard, ensure the “Post name” permalink structure is selected, and click “Save Changes.” This should help resolve the issue with editing courses, adding videos, or other content beyond descriptions.

If the problem persists, let me know, and I’ll assist further!

Best regards,

Hello there!

Thank you for your question about MasterStudy! It’s great that you’re looking to bundle coursework into categories. Yes, you can group courses into bundles using MasterStudy LMS, which allows you to organize them together for a cohesive learning experience. However, certificates are issued individually for each course upon completion. Unfortunately, it’s not possible to generate a single certificate for the entire bundle at this time.

Best regards,

Hello there!

Thank you for your question about preventing screen recording of multimedia content in courses. By default, MasterStudy doesn’t offer this option, but you can use third-party plugins to enhance content security.

Let me know if you have more questions!

Best regards,

Looks like there’s a problem with this site

https://-----------------/wp-admin/admin.php?page=stm-admin might have a temporary problem or it could have moved.

Error code: 500 Internal Server Error

The site could be temporarily unavailable or too busy. Try again in a few moments.

There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

Learn more about troubleshooting WordPress.

Hello there!

I’m truly sorry to hear about the frustration you’re experiencing with the theme — we never want our users to feel this way. From our side, there are no inherent issues with the theme, but it seems you’ve reset your site, which makes it impossible for us to investigate the problems you’re facing. Currently, one of our team members is working on your query through the ticket you submitted. If you’d like a refund, please submit a request directly through your Envato account, as refund requests via comments are not processed.

We’re here to assist and resolve this for you — please bear with us!

Best regards,

Please do not spam the comments section. Reach out to the support team and provide the correct credentials for your site for further assistance.

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Please do not spam the comments section. Reach out to the support team and provide the correct credentials for your site for further assistance.

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Issue Refund and free me from your Bugs

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Is there a way to prevent screen recording of the course’s multimedia content? How do you manage content security?

I’ve reviewed the preview of the MasterStudy theme and the ProPlus plugin, and both allow recording of course content.

Thank you for your question about preventing screen recording of multimedia content in courses. By default, MasterStudy doesn’t offer this option, but you can use third-party plugins to enhance content security.

Let me know if you have more questions!

Best regards,

Hello there!

Thank you for reaching out!

If you’re simply looking to change your domain and migrate to a new one, you can deactivate the theme license on your current domain by following the instructions here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/installation-and-activation/license-key-deactivation. After that, you should be able to activate it on your new domain.

However, if you intend to use the theme for a completely new project, you’ll need to purchase a new license, as each license is tied to one live project per Envato’s policy.

Let me know if you have more questions!

Best regards,

Hello there!

Thank you for bringing up these issues with the Quiz section — we’re sorry it’s affecting your students.

Please ensure you’re using the latest version of the theme and its plugins, as an update might resolve both the missing symbols on retakes and the display of the exact number of correct answers instead of just the percentage. After updating, let me know if this helps with both problems, and we’ll assist further if needed!

Best regards,