Hello,

We have released a patch with a fix for this. Patch number is `699205`. Let me know if it helps.

Kind Regards

Thank you so much for the latest update—it’s made a real difference in smoothing out those little hiccups that pop up in any tech setup, without pointing fingers at anyone. I’ve got both the Basel and WooMart themes running on my sites, and honestly, I’m thrilled with how they perform.

You are always welcome. Feel free to contact us if you have any further questions.

Hello,

Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.

For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.

Here’s how you can do that:

1.    Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2.    Click the “Create New Topic” button.
3.    Provide a clear title and a detailed description of your question or issue.
4.    Finally, hit “Submit” to post your topic.

Once your post is up, we’ll be able to take a closer look and provide you with the support you need.

Thank you for your understanding, and we look forward to assisting you on the support forum!

Best regards,

Hello,

Sorry, I noticed that I gave the wrong URL to our support forum. Please use the following one and create a topic there https://xtemos.com/forums/forum/basel-premium-template/

Kind Regards

Hello,

Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.

For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.

Here’s how you can do that:

1.    Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2.    Click the “Create New Topic” button.
3.    Provide a clear title and a detailed description of your question or issue.
4.    Finally, hit “Submit” to post your topic.

Once your post is up, we’ll be able to take a closer look and provide you with the support you need.

Thank you for your understanding, and we look forward to assisting you on the support forum!

Best regards,

Hello,

Thank you for contacting us. Currently, we provide a WordPress version of our themes only.

Kind Regards

Hello,

Thank you for your interest in our WoodMart theme and for considering it for your projects. We’re here to answer any questions you may have.

Our theme is fully compatible with RTL but Elementor is not supported. It is designed for the WPBakery page builder only. We provide our support via the forum here https://xtemos.com/forums/forum/basel-premium-template/

Kind Regards

Hello,

Could you please temporarily disable all plugins that are not related to our theme and send us your admin access so we can check what is wrong? https://themeforest.net/user/xtemos

Kind Regards

It seems that your Alternative shop hover style is broken. I switched, for now, to Button on hover, which works as expected. I guess it broke in v5.4 when you made serious changes to the CSS. Given that Button on hover works for me, I’ve decided not to go down the rabbit hole of trying to fix Alternative. But you’d better do it.

Please send us your admin access so we can check what is wrong.

Hello,

We have uploaded the latest version to our website. You should be able to update it now. Please let me know if it works for you.

Kind Regards

Yes, I was able to update it. Thank you very much.

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

Hello,

You can fix it by applying patch # 676552. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.

Kind Regards

The Basel font errors in the console are still present. The patch you mentioned had already been applied in the past, so the issue continues.

Please send us your admin and FTP access so we can troubleshoot what is wrong. Use the contact form here https://themeforest.net/user/xtemos

Hello,

Sorry, a wrong date was written there. It is updated 08-04-2025 and we are working on the next release at the moment.

Kind Regards

Hello,

Yes, unfortunately, the frontend mode is not supported by our HTML blocks.

Kind Regards

Hello,

Thank you for contacting us.

You can’t use our theme without a license. One regular license allows you to use our theme for a single project/website. For multiple projects, you need to purchase one regular license per domain/website.

Kind Regards

Hello,

Yes, our theme is fully compatible with PHP 8.2+.

Kind Regards

Hello! up to which version it has been tested?

It is tested up to PHP 8.4.

Hi,

Thanks for reaching out and for considering Basel for your project. We’re happy to help with any questions you have.

Yes, our theme includes the WPBakery page builder plugin. You don’t need to pay for it separately.

Kind Regards

I will.only need to get wp bakery and your support and i will be able to translate my theme and getting my woocommerce store online? Thanks

Hello,

Thank you for contacting us.

You don’t need to use Blocksy or Stackable and our theme is not compatible with these tools. You can use Basel with WPBakery page builder and WooCommerce to start your online store.

Kind Regards

Hello,

Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.

For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.

Here’s how you can do that:

1.    Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2.    Click the “Create New Topic” button.
3.    Provide a clear title and a detailed description of your question or issue.
4.    Finally, hit “Submit” to post your topic.

Once your post is up, we’ll be able to take a closer look and provide you with the support you need.

Thank you for your understanding, and we look forward to assisting you on the support forum!

Best regards,

Hello,

Please create a topic on our support forum with all the details so we can check https://xtemos.com/forums/forum/basel-premium-template/

Kind Regards

Hello,

Please update the theme and all required plugins to the latest version. Let me know if it helps.

Kind Regards

Hello,

This issue has already been fixed in the latest version of the theme.

Kind Regards

Try to add the following code snippet to the functions.php file in the child theme. We will fix this issue in our next theme update

add_action( 'wp_enqueue_scripts', function () {
        wp_enqueue_style( 'vc_font_awesome_6' );
    }, 10000 );

Kind Regards

It’s working now, thank you!

You are welcome.

We have fixed this on your website and updated the plugin. Please test how it works now.

Thanks very much. Is this going to be na issue in the future or a once off issue? Thanks for your help with this plugin also.

No, you will not face the same problem in the future.