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Please reply to the tickets; we’ve been waiting for a response for 4 days.
Checking.. it would be great if you can also share the ticket id to expedite support
Please check our reply.
is resolved.
The single course page has a wrong spelling for curriculum, it’s spelt Course Currilcum. How do i deit that?
That is not hard coded, just edit the elementor page and change it.
We had purchased a license for “Wplms AI Questions Generator” for our website lms.cionlabs.in. I can see there is a new version available; however, while trying for the update, it is showing “Update failed: Download failed. Unauthorized”. Kindly suggest the fix.
Please email me at vibethemes@gmail.com and i will share the new version.
Hi Team , we have purchased the theme long time ago and there seems to be few critical issues after the resent update . Can you please guide us since the site is live : The edit and save buttons are missing on the LMS and I’m unable to edit course units. The error with the LMS persists. The checkboxes are not functioning, which is preventing us from selecting students, performing course access extensions, and managing other administrative tasks. Also the, course content cannot be edited because the ‘Edit’ button is missing.
Most clickable elements are unresponsive, and some are displaying error code E6BE. Most features are no longer working as they previously did.
We will need to check this site, please post a ticket at wplms.ticksy.com and share site link with admin details and some screenshots of the issue,
1. the issue is whenever any customer place an order many triggers are fired automatically at a time, it is making site down for few minutes which shows message of critical error has been occured.
2. database has become huge i.e 20gb of database which is very hard to take autobackups, please let me know is there any way to delete these old data
1. Yes, the user gets subscribed to the course at this point. So emails, whatsapp notifications all works here. Try disabling some touch points at WP admin – vibebp/LMS – touch points.
2. A large chunk of activities can be deleted. The only activities you can save are certificate allocation and course,quiz results
1. nothing is activated in the touchpoints still website goes down, i talked with my hosting provider godaddy they are saying some issues are there in theme and plugins codes. i am also using wplms woocommerce plugin.
2. there is no place where i can delete these data from wp admin, i dont want to touch phpmyadmin to delete anything. also please let me know how to delete data of any students quizzes and courses when their validity is expired, for example when i remove a student from admin dashboard only status of student is removed their data is still there, secondly i completely delete a user still his data is saved in the quizzes and courses. how exactly i should manage the data is a mystery for me.
1. Please confirm. What happens when you assign the user to the course manually from Course – admin screen ? Is the site going down as well ?
2. Reset the student first , that removes the data and then remove the user. The activity is supposed to be the record of the user, and since WordPress does not use foreign keys, removing users would not remove their activity from the activity table.
1. no it is working fine if i individually add student to the course from admin screen, the issue is with 1 product which have multiple courses in it and with different validity options.
2. after resetting and removing user, it is still increasing wp activity and wp activity meta table, how to stop that ? i tried using bp bulk delete plugin to delete old activities but it is not able to delete wp activity meta table, it only deletes entry in wp activity table. i have tried many things, please give a clear roadmap to reduce database size. its urgent beacuse many things are impacted due to size issue.
1. this confirms the issue is not with Courses. Please check if there are other plugins which could be impacting order confirmation. Also check if this happens on auto-complete/approved orders only ?
2. There is WP admin – tools – buddypress and gdpr which has functions to remove user activity.
Hello, any feature please that can prevent simultaneous login, because some students can share with other students their account and learn for free, any single sign in policy, which prevent login same time from different places or users, please feature yet available? thanks
yes, WP admin – vibebp—settings – one active session, https://www.youtube.com/watch?v=pIIAzBBLqHU
What can course video content both uploaded to the server and embedded as Vemio or Youtube not to render and only display on a small portion of the screen without playing.
I’m also getting an issue with the quiz disappearing after being saved and published?
Yes, you can upload on server (not recommended for large videos), Vimeo, Youtube. We also have a plugin to use with Bunny CDN. The quiz if published, then it would be there in the manage quizzes. Maybe you forgot to add to curriculum and save the course.
I updated all plugins. This is how it looks now, and there’s no option to upload videos via units. Please see https://youtu.be/1a5XY_vTESo
Second trial: https://youtu.be/yF_HefiIq0Q
Downgrade elementor to 3.33.6 all icons are missing in 3.34. We’re yet to get a reply from Elementor.
I downgraded, but the issue of video rendering is still persistent. Also, pasting a Vimeo or YouTube URL fails to paste. If I paste as an embed, as shown in the video, the video won’t render after the embed.
What could be causing this?
See the link here: https://youtu.be/tokgI-AtW-c
The vimeo video url you are pasting is failing checks, can you share vimeo url . on change there are checks to validate if it is a Vimeo url.
This is the link: https://vimeo.com/53486559 I am trying to paste.
Both Vimeo and YouTube links are failing to paste
this is working flawless in the demo : https://app.screencast.com/UB8RVamg8uFhi
I noticed that the issue was with the video visibility settings on publishing. It’s working perfectly.
I do not know why the quiz is disappearing once published. Could it be I am doing something wrong? See video on https://youtu.be/D3kATjnAYKA
oh you’re attempting the quiz, reset your quiz attempt in Manage Quiz – Quiz submissions or enable retakes for the quiz and retake the quiz to load up new question set.
I’ve offered to pay you to fix these vibe no issues, also the icons are all messed up and you didn’t make the 3.33..6 im using the latest version 3.34 available in the appearance> install plugins .. the system is super unstable and laggy, I’ll buy a new license or update support I just want a GUARANTEE that you will be responsible and tend to issues with this theme and communicate with the community when bugs or errors happen. And stop ignoring us when attention is needed. How much and what is needed please advise asap.
Yes, 3.34 elementor version is causing issue. We are waiting for elementor team to update on this.
thats not the only issue man.. ive even offered to pay you for your time but youve consistantly ignored my emails when this is something that we agreed to as men almost a year ago.. still nothing.. i make promises based on the promises you make to me.. 1. the mobile apps for ios/android you provided are not bootable till date and never webt live
2. the consistant vibe bp conflicts with the rest of the system are very difficult to manouver.
i requested to keep this private in an email but your ignoring them. you advertised a mobile app where is it? the push notifications nothing not even ios will pass the app
be a man of your word and lets keep it professional
unfortunately , we’re unable to take up customisations as we’re short on resources at the moment.
But I already paid you $100 and after a year still no recycling quiz questions after the question is answered 3x correctly it’s then retired from quizzes that’s all I asked for I’ll even pay you again to save me time
And
So under the question subscription text there should be options to put in a text box and images and stuff like that but it isn’t there. I’ve restarted the computer, cleared the cache, and switched browsers. Nothing has worked
Also when I make or edit questions I’m unable to delete answer options. So if we add 5 text boxes for answer options but only need 4 I can’t get rid of the fifth.
When will this be fixed?
Unfortunately, we have not received any payment from you in last year till today. Just click on the “X” icon, if icon is not displayed then ensure Elementor is in 3.33 verison.
Would you please check Ticket #4529125 (opened 2 days ago)? All vicons are broken.
May be the same/similar issue with other users (ernestolee) in the other comments below.
There is a conflict with Elementor 3.34 make sure you’re on elementor 3.33.6 . Elementor has added some sweeping changes, merely installing it causes this issue. We’re in touch with them to resolve this. WP admin – Elementor – Tools – version control – downgrade
My site just started showing this where i am unable to reset, the quiz or add any student i think something is not loading correctly kindly tell me how to fix this https://prnt.sc/3hrlEpuQxbeb
I told AI to explain the issue
I am facing an issue where my WPLMS site is stuck on the loading screen and the dashboard does not load. I have checked the source code and found the following issues:
React App Failure: The container is empty, which indicates the VibeBP React application is failing to mount or initialize.
Stuck Loader: The tag retains the loading and pageloader2 classes and they are never removed by the script.
Potential API Conflict: I see the VibeBP scripts are loaded, but the content isn’t rendering. I am using Wordfence and Elementor, and I suspect something might be blocking the REST API calls (wp-json/vbp/v1/) or causing a JavaScript conflict.
There is a conflict with Elementor 3.34 make sure you’re on elementor 3.33.6 . Elementor has added some sweeping changes, merely installing it causes this issue. We’re in touch with them to resolve this. WP admin – Elementor – Tools – version control – downgrade
Hello,
I want to create a multivendor website where I can add my own courses, and most importantly instructors register on my website and can upload their courses after I manually review and approve them.
Instructors will pay a membership fee to me let’s say I will have tired membership to allow them to list their courses and they pay through my payment gateway to access their accounts and courses.
Students can register for free accounts to start learning and pay instructors directly for courses so the students pay the instructor directly not me, while I take a percentage or fee from those payments.
The site should only feature approved courses and be scalable for future growth.
Courses can be in the form of slides with voice-over or video recordings. Is it possible to achieve all this using existing theme, even if additional plugins are needed and what I will need?
Thanks
Yes this is possible. For recurring instructor membership you can use any membership plugin, our Instructor membeship plugin works on number of courses an instructor can publish. We do have Multi-vendor provisions for course sales. We also have Stripe and Paypal payouts payments plugin to support direct vendor payments. Admin approval for courses is also available. Following video shows the instructor commissions and pay-outs process. We also have a SAAS version currently in Beta version with easier setup, in case you’re interested, email for a free demo at vibethemes@gmail.com
Many thanks for your detailed response. I will go through to fully make sure I have the full picture.
vicons for wplms 4.71 stopped loading. i am facing this issue in all my 10 websites. ridiculous
Unable to replicate, this could very well be related to a plugin update. Please share more details in a ticket.
Following are the list of issues after the vendor fixed the theme for us:
1-Cart Page has broken UI and no way to checkout due to critical error (https://prnt.sc/TwMKHeUg_j_9)
2-Mobile Responsive Menu has issues with arrow sign (https://prnt.sc/KftnmnGuy9OI)
03-Course Outline UI not matching with Demo and issues with UX (https://prnt.sc/jzawepUE3ArH)
04- Course Page (Marketing vs Reality) – (https://prnt.sc/SFz-7UlJ86Gi)
05-Preview Certificate on Course Screen not opening. (https://prnt.sc/Xzx9Y2ygfaCv)
06-Start Course appearing twice (https://prnt.sc/E41UhGvWI3Uz)
Please fix the issues to make the Website functional.
Please share the ticket ID for better support.
1. Outdated Woocommerce plugin : https://prnt.sc/HrCpy2oyUW9C 2. The icons file must be accessible. All files in wp-content must be 644 permission levels. Please post a ticket to check this issue. 3. This is flex layout same as demo, if you resize width to below mobile screens this is expected. 4. You are posting screenshots of 2 different screens. The app screen exists in your site as well. 5. Install the WPLMS PDF cretificates plugin and generate a sample certificate. 5. One is button label the other is course status. One shows take this course and other shows price. You can easily remove this by editing the course layout and remove one of these.
Thank you. The responsive issues are still there and there is alot of work that I have to do to fix in the demo in order to bring into a workable condition and improve the User Experience.
Please post a ticket with these screenshots and share the ticket id with me. These can be fixed in 1 ticket using CSS. I will share with you.
can we use your gutenberg theme – child with elementor too. i feel like gutenberg layout is more clean and ready to use. but if i want to create a new homepage or other normal pages using elementor will it work?? i am confused.
The gutenberg layouts must be used with Gutenberg child theme , there are design elements and classes defined in the theme which would only work with the child theme.
Any updates??
The ticket was created more than 24hrs back and no one responded till now. Following are the issues we have with the theme and solution:
1. The Demo shown on the Theme Live Preview is functional where as after installation, the result is not workable at all, even if you try our different variations.
2. The Documentation provided with the downloadable package has broken links and therefore it is not possible to follow leading to the solution.
3. The UI is very primitive and not well responsive with lots of overlapping especially the header.
4. From the UX point of view, the navigation from screen to screen and elements are not well placed to have proper scroll.
Please fix all these issues for us on urgent basis.
Thank you for replying. After your message that “The setup is complete”, we tested the site and found the following list of issues after you installed the theme for us:
1-Cart Page has broken UI and no way to checkout due to critical error (https://prnt.sc/TwMKHeUg_j_9)
2-Mobile Responsive Menu has issues with arrow sign (https://prnt.sc/KftnmnGuy9OI)
03-Course Outline UI not matching with Demo and issues with UX (https://prnt.sc/jzawepUE3ArH)
04- Course Page (Marketing vs Reality) – (https://prnt.sc/SFz-7UlJ86Gi)
05-Preview Certificate on Course Screen not opening. (https://prnt.sc/Xzx9Y2ygfaCv)
06-Start Course appearing twice (https://prnt.sc/E41UhGvWI3Uz)
Please fix the issues to make the Website functional.
I am unable to go live with the broken website full of bugs and defects. Waiting for VibeThemes team to solve the issue.
Outdated Woocommerce plugin : https://prnt.sc/HrCpy2oyUW9C
Check now.
Hola, por favor necesito ayuda con un problema de redirección después del login en WPLMS.
Cuando un usuario inicia sesión correctamente, el sistema no redirecciona al área de la app / panel, sino que se queda en la página principal del sitio:
https://cemat.edu.pe/Lo que necesito es que después del login, el usuario sea enviado directamente a:
https://cemat.edu.pe/app/Ya he generado mi ticket y es el número #4526905
Quedo atento a su respuesta.
Gracias.
Thank you, replied on the ticket with the solution.
check my tickets please: https://wplms.ticksy.com/ticket/4525159/
Checking asap.
hello Mr vibe, I need your urgent support here: https://wplms.ticksy.com/ticket/4534254
Checking this.
Hello, I urgently need support for my WPLMS upgrade. I have already created a support ticket on Ticksy and also emailed you, but I have not received any update for more than two weeks. This is urgent because my staging site is ready and I have provided full access. Please check and respond to my support request. Thank you!
thanks was complete
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