39312 comments found.
Hi, how do we edit the details of a home listing in the Real Estate theme? At the top of the page with price per sq foot and the description. See attached screenshot: https://www.dropbox.com/scl/fi/xi3egigyk89zq1ntvax10/Screenshot-2026-01-07-at-7.09.56-PM.png?rlkey=cs5yjqp1kwnio6k6akqk5reux&dl=0
Its just shortcodes and text.
Hi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Pre-sales question: for the Avada Life Coach prebuild, is it possible to add a shop to that theme aswell with WooCommerce? Or do I need to style the whole shop myself if I choose that prebuild theme?
Hi
You can add WooCommerce to any Avada prebuilt. The styling will be based on the Avada options set in the site. You can change them as needed or make custom layouts for WooCommerce pages
Thank you, Shaminder
Hi Avada People,
I used my license for Avada in a localhost website that was never published and now I can’t use my license again.
How can I retrieve my license back as the project that I used the license is long go to rubbish and destroyed and Avada have a very poor communication including on their own platform.
Anyone has a similar situation and if yes, how did you get your license back?
Kind regards,
Fernando
Hi
1) You have grandfathered support, so you can reach out to support for any issues regarding your purchase code. We only have one ticket from your end which does not have any requests/details about an issue for your licenses.
2) You can unregister the domain associated with the code from your my.avada.com account. Once done, it can be used for a new domain. Please refer to the link https://avada.com/blog/how-to-manage-your-avada-licenses/. We have detailed documentation on how the licenses can be unassigned from domains and used again.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi there, I went to my profile on Avada and it says I don’t have any license. I’m sure you can see from your side where the license has been used as it was more than 10 years ago in a localhost project that never went live. Also, I can’t attach a screenshot of my Avada profile here, but you can access the profile from your side at fernandofas-2. Cheers
Hello There
The purchase code is registered multiple times so that’s why its registration is limited. Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
If the issue persists, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Just discovered that the off-canvas does not carry forward any data set in the on click event.
Eg. When a button widget is assigned a class ID and that ID us used for opening a off-canvas using on click, the URL parameters are not passed specifically to hidden fields.
My immediate concern is how to implement: A button for downloading a pdf is created. On clicking the button, the Off-canvas is triggered which opens a Formidable form containing a hidden field to store the WP media ID for onward processing of creating a download URL in the email being sent.
Somehow, the value never gets passed on to the hidden field.
On inspecting, the value of the hidden field is always blank/empty.
Do yo have any documentation on how to pass the parameters to the fields from off-canvas?
Tia.
Hello @bhavins
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello! My Avada Builder Live is not working.
When I try to edit live, the site goes blank. I tried logging in with other browsers, but it doesn’t work.
Before updating the editor, it wasn’t working, then I updated everything to the latest version and it still doesn’t work.
Before updating, nothing had changed on the website for two weeks, and now that I’ve opened it, it doesn’t work.
Can you help me, please?
Hello @danielatsf
The Live Builder works all fine and good with our latest version, so if you are seeing a different behaviour, this maybe due to some other 3rd party plugin that needs to be checked, we suggest you to send us a support ticket and our team will follow this up.
Click Here to Get Avada Support
Thanks
-Ammar
I paid for support, but when I try to log in/access my account to make a support ticket, the support system tells me there has been an error and refuses to both create an account nor help me see if I have lost my password. Please help, thanks.
Hi,
When support extension is purchased then this needs to be applied on the support account. Please do refer the link, https://avada.com/documentation/extending-and-renewing-avada-support/#toc_How_To_Apply_A_Support_Extension
I have applied this from my end. Please. do let ys know if you have any further issues in creating a support ticket
We look forward to helping you!
Thank you, Shaminder
Hi, thank you for your help. To clarify, it will not let me make a support account, nor will it tell me if there is an account to which my purchase code has already been applied. I cannot get in to my avada account at all.
Hello There
I do see that you have a valid support and account and should be able to open a support account, if however the issue persists please contact us here => https://avada.com/contact/#contact
Thanks
-Ammar
Thank you! I will reach out there. Much appreciated.
You are most welcome 
Excellent template! I’ve been using it in several projects the past few years! A question raised in my recent project… Is it possible to create more a complex mega menu that displays a submenu in which each item displays custom content (ie list of wc categories) on hover event?
Hello @cris_sawfish
We are glad to hear you like Avada, regarding the mega menu we will need more information to provide a more solid response but you can checkout our mega menu builder here => https://avada.com/documentation/how-to-use-the-mega-menu-builder/
If you need further assistance with this, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, why is my account blocked in avada website? I constanstly getting an error when i am trying to log in? The error says “There was an error while attempting to log in.”,
Hello @williamcuarts13
We may need some more information on this before providing a more detailed reseponse, can you kindly send us an email from here and also include your purchase code so this can be sorted => https://avada.com/contact/#contact
Looking forward to assist you.
Thanks
-Ammar
How do I access and edit functions.php in the Avada child theme? I could do that earlier in the customize option but now I can’t find it.
Hi
This is something that is not controlled by Avada. Some hosts block the edit from the WP admin area for security reasons. You can make edits via FTP or via your cPanel in this case
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I want to change the domain on my website. How can I do this? I can’t do this in Manage Licenses. Thanks!
Hello @VladasJo
Kindly make sure that you have unregistered the license first from your domain itself, once that is done try to unlink it from your my.avada.com dashboard.
If however the issue persists, we suggest you open a support ticket and our team should follow up with you.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks! I already figured out how to change the domain. But still, thanks! You have great customer support!
Glad to hear that
Hello, I have 9 Licences bought for your theme but in my Account at Avada dashboard tried to add other Licences that are not still used to any websites but does not accept them, I must first asign them to a domain/website?
Hello @leveltgp
That is not required, you should be able to add them to your support account following the instructions here => https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If however the issue persists, we suggest you open a support ticket and our team should follow up with you.
Click Here to Get Avada Support
Thanks
-Ammar
You should make a column carousel widget
Hi
We are not entirely sure on the specifics of the request but Avada does have an image carousel element
If you have a specific feature not present in the element then I would request you to please consider to pass this as a feature suggest. You can do this by going to https://my.avada.com/make-a-request/ You can also +1 a existing feature request that you would like to develop at https://my.avada.com/feature-voting
Thank you, Shaminder
Hello Avada Support Team,
We have activated the Avada theme, but while trying to register it, we are getting the message “The purchase code is already being used on another domain.”
We believe the client may have already used this purchase code on another site earlier. Now we are setting up a testing/staging site, and we want to register the theme.
Could you please clarify:
Can the existing purchase code be deactivated from the old domain and reused for this testing site?
Or do we need to purchase a new license to register the theme for testing and later move it to the live domain?
Please guide us on the correct approach.
Thank you.
Hi
You can unregister the domain against the code from your my.avada.com account. Once done, it can be used for a new domain. Please do refer the link https://avada.com/blog/how-to-manage-your-avada-licenses/
Thank you, Shaminder
Hi, We are setting up a testing/staging site using Avada. The purchase code seems to be already used on another domain. Could you please confirm if the same license can be used for a testing/staging site before moving to the final live domain, or if a new license is required? Thanks.
Hello @sameermkulkarni
You should definitely be able to use the same purchase code on your testing / staging domain in this case, however you will need to make sure that your staging site meets our requirements for staging as mentioned in this document post => https://avada.com/documentation/avada-registration-and-licensing-faq/#collapse-1-864011
Thanks
-Ammar
Awesome Theme and Support!
Wanted to share: 1) When we clone a post/page first time and again immediately clone that very page, the screen goes blank and a ‘0’ appears on the upper left corner of the screen. Eg. If a page “About us” is cloned for the first time, no error but if immediately the same page “About us” is cloned, the error appears. Upon clicking the back button in the browser does reveal the second clone.
2) The content of a container that is marked as “Draft” is still being indexed and displayed as a part of the meta text. Especially when sharing the URL in WhatsApp message. This has been observed with the top most container being marked as draft just below the slider. Is this normal or needs a fix?
Feature needed: In the Image Carousel widget, please provide interval for scroll where 0 would enable a smooth, non-stop scroll and secondly provide up and down direction for scroll as well.
Hello @bhavins
We are glad to hear that you like Avada, regarding the queries you mentioned, I have tried replicating this cloning one and I am not able to replicate this at all, the cloning is done properly for me without any issues, here is a screenshot of the cloned pages => https://cln.sh/BcrkRXqJ
This should also not be the case, you should not be seeing any container being a part of source here for example => view-source:https://ammartestsite.com/test-page/
Feature requests for Avada can be sent here => https://avada.com/contact/#contact
If you need our team to take a closer look into your issues, kindly open a support ticket and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Author,
Requesting you to fix as soon as this possible. when i scan the theme with the jatpack i get the below vulnerability message
The theme Avada (version 7.14.2) has a known vulnerability. Avada <= 7.13.1 – Missing Authorization
https://wpscan.com/vulnerability/6bb006ed-69ff-4cba-8721-93fe5dc3a410/Please fix this as soon as possible
Hi
We have received your support ticket for this. Our team will be responding to your query shortly
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, its been a 4 days now, and i haven’t heard on the ticket i have submitted.
can you tell me when the vulnerability will be fixed ?
Hi
We have responded to your ticket with details of the issue
Thank you
Hi. Can I please have an offer for 100 licenses. Thank you!
Hello @TheSeraphimoff
Thank you for your loyalty and trust in Avada, as much as we would like to offer individual discounts, that is not something which is possible at the moment.
Thanks
-Ammar
Hi, My Envato/Themeforest Account shows that I have 5 months left for Avada Theme Support but when I log into my ‘My Avada’ account it says “support period has expired” – please advise. Thank you.+ES
Hi
Incase you have purchased support, please do ensure to apply support extension. https://avada.com/documentation/extending-and-renewing-avada-support/#toc_How_To_Apply_A_Support_Extension
I have applied this from our end. Can you please make a check if you do see the support as valid now
Thank you, Shaminder
Hi+
Thank you for the quick response and clarifications. Thank you for the explanation link as well. I’ve used Avada Theme for nearly a decade and this is the first I have ever had to “Apply A Support Extension” to any of my licenses. Thank you for applying that from your end this time. I no longer see the ‘support expired’ alert on My Avada > Submit a Ticket page…I assume that means my support is valid? Please confirm my assumption is correct or tell me where to look on My Avada Account for how long Support is valid for?
I will save the link for future reference. May I suggest that you (and/or Envato/Themeforest) add a pop-up with that same link to all of your “Extend Now” type of purchases as that would greatly reduce this type of issue.
Thank you, +ES
Hello @Evelyn7
Yes, I can confirm that your support is valid and you should be able to open a support ticket as per your requirement.
Thanks
-Ammar
HI+ Thank you so very much! +ES
You are welcome
Hello, after uprading to wp 6.9, the messages from the form do not reach the destination I set. Is there any solution, apart from installing wp mail smtp plugin? Thanks.
Hello @albe67
The email notification area works fine with our latest version of Avada as well as WordPress on our end, so this could be specific to some other issue that our team will need to check, you can also try troubleshooting it using the instructions here => https://avada.com/documentation/how-to-set-up-smtp-for-email/
Click Here to Get Avada Support
Thanks
-Ammar
With the new update of 7.14.1, the following security risk still has not been patched and has been flagged by our auditors for quite awhile now.
https://www.cve.org/CVERecord?id=CVE-2025-64634Is your team working on fixing this or will this vulnerability never be fixed?
Thank you.
Hello @takumaSpin
We take security very seriously at Avada and vulnerability issues are immediately patched, it seems the report is from an older version, but I am forwarding this to our developers further for a more precise response and will update you here.
Thanks
-Ammar
Hi team, after the update, the Title Bars in Single pages are showing incorrectly. only the title and picture is showed, but subtitle text box is not showing. please help
Hi
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here. Your site has JS error in its console which might be coming from the form (due to incorrect field names).
It would be difficult to completely assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi Theme Fusion support, We didn’t have any forms in the title bar section, so it shouldn’t be the form’s JS error that triggered it.
in fact the header where we did use form is showing correct.
I don’t want to get Avada Support at this stage because I don’t think it’s an individual case. It was working fine, and now it wasn’t, and we didn’t touch anything, so I’m guessing there might be a bug?
so just want to raise attention to Avada team so they can fix this issue not just for me but for everyone else who might experiencing the same?
Thank you
Hello @ibf200n
We are not able to replicate this on our end, so this a site specific issue which needs to be checked, we suggest you to kindly get in touch with our support about this issue further.
Thanks
-Ammar
