2285 comments found.
How to downgrade to 5.0.9 > 5.0.8, seems like you removed or renamed hub_fancy_heading in 5.0.9 and it is blocking the page render, and Elementor editor altogether
Hello 4ncalagon,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
Best Regards,
LiquidThemes Team
Support System Documentation
Thank you for your prompt reply, I have opened a ticket
Hello 4ncalagon,
I can confirm that we have received your support ticket (#56296) for same concern and our support engineer replied it. Please check the reply into the support ticket and if needed reply back to that ticket accordingly.
We appreciate your patience and understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
Hello, Hub. Thanks for great new update with new features. Can u add Google Gemini for new ai features?
Hello Predkos,
Thank you for your kind words and for sharing your suggestion. We really appreciate your feedback.
Please submit your feature request for adding Google Gemini AI via our official Hub feature request board here: https://hub-101.sleekplan.app/
This helps our development team review, track, and prioritize new feature ideas more effectively.
Thank you for your understanding and support.
Best Regards,
LiquidThemes Team
Support System Documentation
Demo: parallaxpro.liquid-themes.com is down due to SSL issue.
Hello J2O,
Thank you for reaching out.
Please check again—the 3D Parallax demo is working and displaying correctly.
If you have any further questions, please submit a ticket through our support system. This will allow our support team to assist you more effectively.
Best Regards,
LiquidThemes Team
Support System Documentation
Jetpack found a vulnerability issue on Hub Core 5.0.9 and Theme Hub 5.0.9. The pages always break. When I am able to fix a page, other pages will break and it repeats forever. Quite tiring to fix it. Hope you can help this issue. Thanks
Hello eight8ate,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
Best Regards,
LiquidThemes Team
Support System Documentation
hope you can help us fix this ASAP. Thanks
Hello eight8ate,
I can confirm that we have received your support ticket (#56237) for same concern and our support engineer replied it. Please check the reply into the support ticket and if needed reply back to that ticket accordingly.
We appreciate your patience and understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
I have submite a refund ，please approve, the refund reason is here:https://liquidthemes.freshdesk.com/support/tickets/55037
Hello, @nwnuyhs,
If you have already submitted a refund request through Envato, please post a reminder within the same request. It will be reviewed and processed by the relevant department.
If you have any other concerns related to theme issues, you are welcome to submit a support ticket through our support system. Thank you for your understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
I have a ticket submitted, #56164. My license keeps deactivating and taking my website offline. Please mark high importance, it’s been over 24hrs and I need this resolved.
48 hours now you’ve been taking my website offline. I have tried 2 different valid licenses and no help from your support.
Hello vagtarap,
Thank you for reaching out.
I can confirm that we have received your support ticket (#56164) for same concern and our support engineer replied it. Please check the reply into the support ticket and if needed reply back to that ticket accordingly.
We appreciate your patience and understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
have white label?
Hi, I’m having some issues with the animated frame on mobile, it’s just not working at all and when I look at your demo it works but can’t scroll down
Hello, @indigope,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
Best Regards,
LiquidThemes Team
Support System Documentation
I want to know if i update my Wordpress to 6.9 will it work correctly?
Thanks
Hello UX2020,
Thank you for reaching out.
Yes, you can safely update WordPress to version 6.9, and it should work correctly.
If you have any further questions or face any issues, feel free to submit a ticket through our support system. Our support team will be happy to check and assist you accordingly.
Best Regards,
LiquidThemes Team
Support System Documentation
I really really need help! the last update put error in all site like giving error please help asap. it mess the whole site. I am having a tradeshow on saturday. from the moment I did the update all mess up.
As soon as you can we need help #56014 Created on Thu, 6 Jan at 5:56 PM – via Portal
Hello Maytar,
Thank you for reaching out.
I can confirm that we have received your support ticket (#56014) for same concern and our support engineer already replied it. Please check the reply into the support ticket and if needed reply back to that ticket accordingly.
We appreciate your patience and understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
Thank you guys for your support. EVERYTHING FIXED! YOU GUYS ARE THE BEST!!!
Hello Maytar,
Thank you so much for your kind words!
If you need any further assistance in the future, feel free to reach out.
Best Regards,
LiquidThemes Team
Support System Documentation
Hello, @Webnosa,
This vulnerability has already been resolved in the latest version of the theme. Please update the Hub theme and Hub core plugin to the latest version (v5.0.9), and the issue will be fixed on your site as well.
You can review the theme changelog here:
https://hub.liquid-themes.com/changelog/
Best Regards,
LiquidThemes Team
Support System Documentation
I have a serious problem with license activation. I’ve been using the theme for 5 months, and the license keeps deactivating for NO REASON, the site crashes, and I can’t work on it. I have to contact support, wait for them to respond and resolve the issue. Right now, for the 5th time, I’m still waiting.
Who will give me back the lost time? The hassle of having to contact them again and again with the same problem?
AND !!! I really like the template; it’s beautiful and easy to use. I WANT TO BUY IT AGAIN FOR ANOTHER site, but this licensing problem is forcing me not to, or at least to put the decision on hold.
Hello, @debylopez,
Thank you for taking the time to share your concerns, and we truly apologize for the frustration this situation has caused. We completely understand how disruptive license activation issues can be, especially when they affect your ability to work.
We’d like to confirm that your support ticket #55897 regarding this issue has already been reviewed, resolved, and replied to by our support team. Kindly check the latest response in that ticket for the details of the solution provided.
We genuinely appreciate your kind words about the theme and your interest in using it on another site. Your feedback is important to us, and we’re committed to helping ensure a smooth and reliable experience going forward.
Thank you for your patience and understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
I’m unable to activate my licence and urgently need assistance. Ticket ID is #55940.
Hello boreumb,
I can confirm that we have received your support ticket (#55940) for same concern and our support engineer already replied it. Please check the reply into the support ticket and if needed reply back to that ticket accordingly.
We appreciate your patience and understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
Is it possible to get a discount code for this theme ? I really wanted to buy it. I bought a few others but yours seem to better fit for me.
My email would be office@msv-digital.com
Hello, @sulumsv,
Thank you for your interest in the HUB WordPress theme.
At the moment, we are not offering any discounts, so the theme is available for purchase at its regular price.
Thank you for your understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
Hi.
Awesome looking theme. I have two presale questions.
1. I saw it on the demo, but just to confirm, all sections from all demos can be mixed?
2. I currently have a live site, i want to install the theme on the subdomain, when the new website is finished, I will transfer it to the domain root. Is it possible with one licence?
Thanks in advance
Hello, @dddarko85,
Thank you for your interest in the HUB WordPress Theme.
1. Yes, you can use the HUB Collections feature to import any section from different demos into your site. Please refer to the documentation here for detailed instructions: https://docs.liquid-themes.com/article/549-hub-elementor-hub-collections
2. Yes, absolutely. This is possible with a single purchased license. HUB allows you to use one license on one development site and one production site simultaneously, and you can manage your licenses easily through the Liquid Portal.
Best Regards,
Team MagicAI
Support System Documentation
Hello Support Team,
I am using the Hub Theme for a single project with a valid single-site license. The subdirectory is based and used only for internal structure/management. It is still one single project.
On the subdirectory site, Elementor shows a warning, and the following message appears:
“This theme is disabled due to a revoked license.”
Pages publish, but Elementor templates do not display on the frontend. This issue does not occur on the main site.
There is no license misuse. Kindly advise if this setup can be allowed/whitelisted or if any additional license activation is required.
Thank you for your support.
Hello wakhfi,
I can confirm that we have received your support ticket (#55878) for same concern and our support engineer already replied it. Please check the reply into the support ticket and if needed reply back to that ticket accordingly.
We appreciate your patience and understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
Hi, can I change the site made with wp bakery into that to elementor with Hub?
Hello salvix,
Thank you for contacitng us.
You can use only one page builder at a time to avoid any issues or inconvenience.
If your website is already built using WPBakery and you switch to Elementor, the existing content will become distorted or broken, as both builders use different structures and shortcodes.
If you would like to use Elementor with Hub, the recommended approach is to reset the website or install a fresh WordPress setup, and then import an Elementor-based demo. This will ensure everything works correctly without layout or compatibility issues.
I hope this clarifies things. If you need any further assistance, please feel free to submit a ticket on our support system.
Best Regards,
LiquidThemes Team
Support System Documentation
Hi I have few queries I saw this theme on my friend’s website last month (in development) and I liked the theme, its demos, and features but I noticed few things there. He said when his hosting environment was having PHP outdated notification it said 8.0.3 is outdated the he asked hosting provider to upgrade the PHP version but then recently he told me that your theme plugins are not supporting 8.4.xx version hence he got critical error screen. Also i noticed single page blog layout is broken means he is not getting how demo looks probably hub core plugin messed up.
So if i purchase this then how do i tackle this situation specially php error because , btw where do you mentioned safe php version supported data with which your plugins are compatible so that we the buyers do not have to ask again again but can see like changelog page.
Hello, @rishika_r,
Thank you for your interest in HUB WordPress.
The HUB WordPress theme is fully compatible with PHP version 8.4. The issue appears to be specific to your friend’s website, and we’ll need to review that setup to identify the cause.
Please ask your friend to contact us through our support system and provide the following details:
- WordPress Admin URL and login credentials
- cPanel URL and login details
Once we have this information, our team will be able to investigate further and assist in resolving the issue.
Thank you for your cooperation.
Best Regards,
Team MagicAI
Support System Documentation
Hi, thank you for the reply. I just connected with my friend, and she told me that in the past she had hired an agency that purchased this theme for her website from their ThemeForest account and shared the purchase code with her via email. She is no longer in contact with the agency, but she does have the theme purchase code in her email.
Your support site asks for the Envato username, which she is not aware of due to the reason mentioned above.
She has now updated the theme, and the site is live, but some issues are still present.
Could you please let us know how she should proceed to contact you for support?
Hello, @rishika_r,
According to Envato’s support policy, assistance is provided only to the account that purchased the theme. Therefore, the purchase code must belong to the Envato account requesting support. Please ask your friend to contact the agency and request the complete PDF file containing the purchase code. Once she has it, she can contact us through our support system. Otherwise, she will need to purchase a new license.
Best Regards,
Team MagicAI
Support System Documentation
Hub Core version <= 5.0.8 have a vulnerability
Hello ernesto-79,
Thank you for reaching out.
Our development team fixed the issue, and security update has been released. Please update the HUB theme and Hub Core Plugin v5.0.9 on your site and check again.
To update the theme, please refer to our theme documentation here: https://docs.liquid-themes.com/article/380-hub-elementor-updating-theme
Best Regards,
LiquidThemes Team
Support System Documentation
Was the security problem only in the plugin (hub core) or also in the theme?
Hello ernesto-79,
We need to update the plugin files. As you know, the core plugin depends on the theme, so the related dependency code in the theme must be updated as well. That’s why we requested updating the theme first, followed by the plugin.
I hope this clarifies the process.
Best Regards,
LiquidThemes Team
Support System Documentation
Hello, I have a problem with installing a template. When installing the template and choosing the Elementor editor, for some reason the images do not appear on the website. And when choosing WPBakery, the templates do not appear on the site or cause errors, etc. Could you please explain why this is happening or help fix it? Thank you in advance!
Hello, @saibjanovzuhriddin,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
Best Regards,
LiquidThemes Team
Support System Documentation
