2312 comments found.
hi are all the demos available for instal with elementor and wpbakery?
Hello, @e3templates,
Please navigate to Liquid → Setup Wizard → Install Plugins and select your preferred page builder (WPBakery or Elementor). Then proceed to the next step, Import Content, where you will find all available demos for the selected page builder that you can import.
Best Regards,
LiquidThemes Team
Support System Documentation
ok thanks, i was really asking are there any that are specific and only installable for elementor?
Hello, @e3templates,
There are some but you have find those like I mentioned in my last reply in your Setup Wizard.
Best Regards,
LiquidThemes Team
Support System Documentation
I’m getting this error on my website: This site is registered on portal.liquid-themes.com as a development site. Switch to production mode to remove this warning.
I’ve tried to switch from Developer to Production Site in the Liquid Portal but it doesn’t do anything. Do I need to revoke the license on the site first?
Hello, @Silqthashakka,
To remove the notice banner, you will need to switch the license mode to Production.
1. Log in to your site and navigate to Liquid > Activation.
2. Revoke your current license.
3. Re-register the license and select the Production type (please refer to these screenshots for guidance): https://postimg.cc/NL34Zt3L & https://postimg.cc/4nD5jGD4
Hope this helps.
Best Regards,
LiquidThemes Team
Support System Documentation
I’ve revoked it but I’m not given the option to re-register it for the production version.
Hello, @Silqthashakka,
Could you please contact us through our support system here: https://liquidthemes.freshdesk.com/support/tickets/new and provide your site’s WP Admin URL and credentials, along with your Liquid Portal login details? This will allow our support engineers to review the issue on your site and assist you accordingly.
Best Regards,
LiquidThemes Team
Support System Documentation
Hi, Your theme update is depend on Support Expiry ?
Hello, @shiyanthan,
The theme updates do not depend on the support expiration. You will receive lifetime free updates for the theme.
Best Regards,
LiquidThemes Team
Support System Documentation
how to change the shape of the Liquid Mask Image?
Hello, @lug-,
Could you please share a screenshot of the Liquid Mask Image you mentioned via our support system, along with your website’s WP Admin URL and login credentials? This will allow our support engineer to review the issue and assist you accordingly.
You can submit the details here:
https://liquidthemes.freshdesk.com/support/tickets/new
Best Regards,
LiquidThemes Team
Support System Documentation
Just wonder if this shape can be changed: https://hub.liquid-themes.com/elements-masked-image/
Hello, @lug-,
The Liquid Masked Image element does not have an option to change the mask. However, you can add a Liquid Image element to your page and add a custom mask from the advanced tab: https://imgur.com/RSHgLCJ
Let me know if you need further help.
Best Regards,
LiquidThemes Team
Support System Documentation
Hello, is there a url where you go trough the settings for the Smooth Horizontal Scroll? I can only find it in the example but in the template import or the documentation. Thank you
Hello, @Maxim1985,
Smooth Horizontal Scroll is the new feature with the latest HUB update, You can simply achieve that functionality by enabling the “Horizontal Scroll” option under Container >> Section Options as shown in this screenshot: https://postimg.cc/y3XPZKyC
Best Regards,
LiquidThemes Team
Support System Documentation
Good day.
We are currently facing a critical issue after updating the theme yesterday. ticket (#56446)
Situation timeline:
Theme was updated yesterday(29January2026)
Website was then switched from staging to live
Immediately after going live, multiple critical issues started occurring
Current issue: Both the WordPress dashboard and the live website intermittently display the following error:
Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.
Server-side actions already taken:
PHP version upgraded to PHP 8.3
memory_limit increased to 512M
max_execution_time set to 180
max_input_vars set to 2000
Despite these changes, the issue persists.
This problem is affecting live access and backend operations, and we need to resolve this urgently.
Could you please:
Confirm whether the latest theme update is fully compatible with PHP 8.3
Advise if there are known issues, conflicts, or required patches related to this update
Let us know if there are specific server or theme settings we should adjust
Review whether this update could be triggering excessive resource usage or fatal errors
Your urgent assistance would be greatly appreciated, as this site is already live.
Thank you, and we look forward to your guidance.
Best regards, Bahia
Hello cloudadmin,
Thank you for reaching out.
I can confirm that we have received your support ticket (#56446) for same concern and our support engineer replied it. Please check the reply into the support ticket and if needed reply back to that ticket accordingly.
We appreciate your patience and understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
hello, i think your plugin needs an update, I am getting this ” Got error ‘PHP message: PHP Warning: Trying to access array offset on value of type null in …./public_html/wp-content/plugins/hub-elementor-addons/hub-elementor-addons.php on line 213; PHP message: PHP Warning: Trying to access array offset on value of type null in …../public_html/wp-content/plugins/hub-elementor-addons/hub-elementor-addons.php on line 214; PHP message: PHP Warning: Trying to access array offset on value of type null in …../public_html/wp-content/plugins/hub-elementor-addons/hub-elementor-addons.php on line 216’
Hello Dentalboosterdentalmarketingsl,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
Best Regards,
LiquidThemes Team
Support System Documentation
How to downgrade to 5.0.9 > 5.0.8, seems like you removed or renamed hub_fancy_heading in 5.0.9 and it is blocking the page render, and Elementor editor altogether
Hello 4ncalagon,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
Best Regards,
LiquidThemes Team
Support System Documentation
Thank you for your prompt reply, I have opened a ticket
Hello 4ncalagon,
I can confirm that we have received your support ticket (#56296) for same concern and our support engineer replied it. Please check the reply into the support ticket and if needed reply back to that ticket accordingly.
We appreciate your patience and understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
Hello, Hub. Thanks for great new update with new features. Can u add Google Gemini for new ai features?
Hello Predkos,
Thank you for your kind words and for sharing your suggestion. We really appreciate your feedback.
Please submit your feature request for adding Google Gemini AI via our official Hub feature request board here: https://hub-101.sleekplan.app/
This helps our development team review, track, and prioritize new feature ideas more effectively.
Thank you for your understanding and support.
Best Regards,
LiquidThemes Team
Support System Documentation
Demo: parallaxpro.liquid-themes.com is down due to SSL issue.
Hello J2O,
Thank you for reaching out.
Please check again—the 3D Parallax demo is working and displaying correctly.
If you have any further questions, please submit a ticket through our support system. This will allow our support team to assist you more effectively.
Best Regards,
LiquidThemes Team
Support System Documentation
Jetpack found a vulnerability issue on Hub Core 5.0.9 and Theme Hub 5.0.9. The pages always break. When I am able to fix a page, other pages will break and it repeats forever. Quite tiring to fix it. Hope you can help this issue. Thanks
Hello eight8ate,
Thank you for reaching out.
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
Best Regards,
LiquidThemes Team
Support System Documentation
hope you can help us fix this ASAP. Thanks
Hello eight8ate,
I can confirm that we have received your support ticket (#56237) for same concern and our support engineer replied it. Please check the reply into the support ticket and if needed reply back to that ticket accordingly.
We appreciate your patience and understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
I have submite a refund ，please approve, the refund reason is here:https://liquidthemes.freshdesk.com/support/tickets/55037
Hello, @nwnuyhs,
If you have already submitted a refund request through Envato, please post a reminder within the same request. It will be reviewed and processed by the relevant department.
If you have any other concerns related to theme issues, you are welcome to submit a support ticket through our support system. Thank you for your understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
I have a ticket submitted, #56164. My license keeps deactivating and taking my website offline. Please mark high importance, it’s been over 24hrs and I need this resolved.
48 hours now you’ve been taking my website offline. I have tried 2 different valid licenses and no help from your support.
Hello vagtarap,
Thank you for reaching out.
I can confirm that we have received your support ticket (#56164) for same concern and our support engineer replied it. Please check the reply into the support ticket and if needed reply back to that ticket accordingly.
We appreciate your patience and understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
have white label?
Hi, I’m having some issues with the animated frame on mobile, it’s just not working at all and when I look at your demo it works but can’t scroll down
Hello, @indigope,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
Best Regards,
LiquidThemes Team
Support System Documentation
I want to know if i update my Wordpress to 6.9 will it work correctly?
Thanks
Hello UX2020,
Thank you for reaching out.
Yes, you can safely update WordPress to version 6.9, and it should work correctly.
If you have any further questions or face any issues, feel free to submit a ticket through our support system. Our support team will be happy to check and assist you accordingly.
Best Regards,
LiquidThemes Team
Support System Documentation
I really really need help! the last update put error in all site like giving error please help asap. it mess the whole site. I am having a tradeshow on saturday. from the moment I did the update all mess up.
As soon as you can we need help #56014 Created on Thu, 6 Jan at 5:56 PM – via Portal
Hello Maytar,
Thank you for reaching out.
I can confirm that we have received your support ticket (#56014) for same concern and our support engineer already replied it. Please check the reply into the support ticket and if needed reply back to that ticket accordingly.
We appreciate your patience and understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
Thank you guys for your support. EVERYTHING FIXED! YOU GUYS ARE THE BEST!!!
Hello Maytar,
Thank you so much for your kind words!
If you need any further assistance in the future, feel free to reach out.
Best Regards,
LiquidThemes Team
Support System Documentation
Hello, @Webnosa,
This vulnerability has already been resolved in the latest version of the theme. Please update the Hub theme and Hub core plugin to the latest version (v5.0.9), and the issue will be fixed on your site as well.
You can review the theme changelog here:
https://hub.liquid-themes.com/changelog/
Best Regards,
LiquidThemes Team
Support System Documentation
I have a serious problem with license activation. I’ve been using the theme for 5 months, and the license keeps deactivating for NO REASON, the site crashes, and I can’t work on it. I have to contact support, wait for them to respond and resolve the issue. Right now, for the 5th time, I’m still waiting.
Who will give me back the lost time? The hassle of having to contact them again and again with the same problem?
AND !!! I really like the template; it’s beautiful and easy to use. I WANT TO BUY IT AGAIN FOR ANOTHER site, but this licensing problem is forcing me not to, or at least to put the decision on hold.
Hello, @debylopez,
Thank you for taking the time to share your concerns, and we truly apologize for the frustration this situation has caused. We completely understand how disruptive license activation issues can be, especially when they affect your ability to work.
We’d like to confirm that your support ticket #55897 regarding this issue has already been reviewed, resolved, and replied to by our support team. Kindly check the latest response in that ticket for the details of the solution provided.
We genuinely appreciate your kind words about the theme and your interest in using it on another site. Your feedback is important to us, and we’re committed to helping ensure a smooth and reliable experience going forward.
Thank you for your patience and understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
I’m unable to activate my licence and urgently need assistance. Ticket ID is #55940.
Hello boreumb,
I can confirm that we have received your support ticket (#55940) for same concern and our support engineer already replied it. Please check the reply into the support ticket and if needed reply back to that ticket accordingly.
We appreciate your patience and understanding.
Best Regards,
LiquidThemes Team
Support System Documentation
