23210 comments found.
Hi Bug with WPML compatibility
The options of Porto Custom Post Types are not translatable. When the content of one of the options is modified in a language, it applies to all languages.
As a result,
- if we select a page as the archive for the event, in other languages it still uses the slug of this page - even if we don’t select a page and use the direct url to the custom post type archive, as the custom post types names and singular name can’t be translated (because WPML does not manage custom post types translations like it does for taxonomies) they appear in the site main language in any other languages.
Please fix that in making these options as translatable in your WPML Config file :
event-slug-name, event-name, event-singular-name, event-archive-page, member-slug-name, member-name, member-singular-name, member-archive-page, portfolio-slug-name, portfolio-name, portfolio-singular-name, portfolio-archive-page
(This is a bug, and not support. The issue has been submitted to WPML that concludes it is a Porto problem and after making several tests, I pinpointed it to this option translation problem). It prevents correct translation of the website.
Hello, @TheDigistork,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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Hi. Ok but despite my multiles licences I do not have any support acces remaining…
Hello, @TheDigistork,
Still, you can generate the support ticket; if that is the bug, we will surely help you out.
Regards, P-THEMES.
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Thank you. Please escalate this ticket N°#65654 to someone who at least make the effort to read and understand what we say, moreover evidence based. This is becoming ridiculous and we are still blocked. Thank you 
Hello, @TheDigistork,
Sorry for the inconvenience. I have confirmed that one of our senior support agents has already replied to your support ticket with an update. Please check the response in your ticket, and feel free to reply there if you need any further assistance.
Thanks for your understanding.
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I have three Porto licenses that were previously used on websites that are no longer active. I am now trying to activate them on my new site, but I receive a “License already in use” notification.
Since I cannot access the old sites to deactivate the licenses manually, could you please deactivate the following purchase codes from your side so I can reuse them?
Hello, @idovz,
This is the only license I could find in our database associated with your Envato username: 0d4b4255, registered on the site https://jew10.com/ . I’ve reset this license for you, so you can now use it on your preferred domain.
For any additional licenses, please share the first eight characters of each license key, and I’ll be happy to check them for you.
Regards, P-THEMES.
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I recently purchased the Porto theme to replace my old one, but I am unable to import the Shop 54 demo. I have tried all available methods, including the ‘Alternative Mode’, but it keeps failing.
My server (Hostinger) has a max_execution_time of 480s, and even when I try to import without media files (Skip Media), the process still fails. Currently, my website is showing a blank screen or broken layout because the import is incomplete.
I have 300+ products on my site and I need this resolved urgently. Could you please check why the import is failing or provide a manual way to import the Shop 54 settings?
My System Status shows that most requirements are met, but the import engine still refuses to finish.
Hello, @mooooo123,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
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Hello, @Joaquim_,
800×445px is the exact size of that container, so try to upload and set that size image, and it will show perfectly.
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What fonts are being used in Porto Demo shop 53 for wordpress? Thank you. Please let me know. I have purchased Porto for Magento 2, but really like the fonts in demo Shop 53.
Hello, @FUBC,
We have used the “Lato” font on the demo shop 53: https://fonts.google.com/specimen/Lato
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Thank you. Are the headings Marcellus font? They don’t look like Lato.
Hello, @FUBC,
Some sections have different fonts and settings. Which exact section are you trying to ask about? Could you please share the screenshot along with the page URL so that I can check and assist you accordingly?
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I am unable to attach a screenshot. Please reply as soon possible. My developer is on standby. Thank you
Thank you.
You’re Most Welcome!!
How can I switch the demo to RTL version? I searched in the documentation and I didn’t find any steps regarding this. Kindly, help!
Hello, @CodeCom_dev,
Yes, Porto WordPress is a fully RTL-ready theme, you just need to change the site language as any RTL language from WordPress Dashboard >> Settings, and it will automatically change your site as RTL site.
Regards, P-THEMES.
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the CSS are not rtl supported, the left padding and margins must be right padding and margins in rtl, I suggest use inline-start and inline-end instead of left and right directions.
Hello, @CodeCom_dev,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
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hi master, I’d like to change the “show all” text in the Show Category Filter, but I don’t know how. Can you help me, please?
Hello, @simonocci2,
You can simply change it by changing it into the theme language files, you can use Loco Translate plugin for this, and if still you face the issue, you can submit a support ticket through our system here: https://www.portotheme.com/support/
Be sure to include all relevant details regarding your issue so our support team can assist you more effectively.
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I am using the Porto Theme with WooCommerce and I am facing an ongoing issue.
At random times, the products disappear from the Shop page on the frontend.
To temporarily fix the issue, I go to WordPress Admin → Pages → Shop and simply click Update (without making any changes). After saving, the products appear again.
However, after a few hours or 1–3 days, the same problem occurs again and the products disappear, forcing me to repeat this process continuously.
This behavior is consistent and happens without any manual changes to products or settings.
Hello, @alphagiorgio,
Could you please test this by activating a default WooCommerce theme, such as Storefront, and check the behavior again?
If the issue still persists while using the Storefront theme, please contact WooCommerce support for further assistance, as this would confirm that the issue is not related to our theme.
If the issue does not occur with the Storefront theme, please submit a support ticket through our system here: https://www.portotheme.com/support/
Be sure to include all relevant details regarding your issue so our support team can assist you more effectively.
Regards, P-THEMES.
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Hello,
I need to change the message “This product is currently out of stock and unavailable”, to something else, I tried several PHP code snippets, but none has worked, so it could be a theme specific thing.
Would you provide me with a PHP code snippet to do this?
Thanks,
This is actually in the file \porto\woocommerce\single-product\add-to-cart\variable.php I need a code snippet, so it will not vanish with updates.
Thanks,
Hello, @SolutionsDev,
Please use the Loco Translate plugin to modify this sentence in the theme and WooCommerce language files. This ensures the change will not be lost during theme updates and is the safest and easiest approach.
Regards, P-THEMES.
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Hello,
Loco translate is a good plugin for customizing WordPress, but it is a little heavy, I would not use it for one or a few changes, so I rather use a snippet. Anyway, I used the necessary code and I am changing the message.
Thanks,
Hello, @SolutionsDev,
That’s perfectly fine
If you’ve implemented a snippet that works and is update-safe, then you’re all set. We suggested Loco Translate mainly as a safe default for text changes, but a custom PHP solution is absolutely valid if you’re comfortable maintaining it.
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This is working fine now, thanks
Sound’s Good!!
Hello, @mahmutguzel,
Thank you for reaching out.
We need to review the issue on your site. Please contact us through our support system and provide your WordPress admin URL along with the login credentials, so our support engineer can investigate and assist you accordingly.
Regards, P-THEMES.
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Before I open a support ticket, is it possible for you to add a TikTok field to socials and Members please
Hello, @MacrocosmGroup,
By default, there is no such option. However, you can use the Template Builder to create a new custom template, add any icon element for the tiktok, and set a custom link for it.
Regards, P-THEMES.
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You don’t understand, you have Google+ in your theme options and in the memebrs section. I’m asking to replace it with TikTok in your next update
Hello, @MacrocosmGroup,
Thank you for the clarification. We appreciate your detailed description.
We kindly ask that you submit your suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/
This will allow our development team to review it and consider it for future theme updates.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
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Mam problem podczas wyszukiwania produktu nie jestem w stanie usunąc widocznego w szukajce SKU I TAGU. Dodatkowo pokazują mi się kafelki : o High Quality Easy to Use High Price Low Price Comfortable Fashion Design
Zobaczcie na link: https://donkmeble.com/?s=dolego&post_type=product
Hello, @donkmeble,
Please navigate to the Dashboard >> Alpus Addons >> AI Product Review Summary >> Tags as you can see in this screenshot: https://postimg.cc/xcTzRzfx
From there, you can edit or change the tag settings as per your needs. Once you have made the changes, simply save the settings and check back to your issue by clearing the browser cache.
Regards, P-THEMES.
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Hi Porto team:
Your response to netplanetdigital user is not true. Remember that I warned you about the same issue here a month ago (also through your support system after you asked me for it):
https://themeforest.net/comments/31845379Not only that, the user Topper006 also warned you 29 days ago:
https://themeforest.net/comments/31860685Please stop ignoring this issue. Thanks.
Hello, @ZilogZ80A,
But we have already released the new update, and there is no such issue, I think. Patchstack may not be aware that we have released versions later than 3.6.2, in which we have patched the vulnerabilities listed in their links.
Please do not worry about it; simply ignore them. Alternatively, please clone your site as a test site and share the Login details and the issue details via our support system so that our support engineers can check and assist you further.
Regards, P-THEMES.
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Hi,
I actually asked you a month ago if I could safely ignore it, and here and at your support system didn’t clarify. I’ll ignore it. Thanks for clarifying, but if someone ask you about it again please don’t reply “we have no such complaints but yours”.
Thanks.
Hello, @ZilogZ80A,
We apologize for the inconvenience. It appears there was a misunderstanding. I will review your last query and ensure greater care moving forward. For now, you may safely ignore it.
Regards, P-THEMES.
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Hi,
It seems that your security fixes of your last update (7.7.3) has resolved this vulnerabilities. Thank you very much, the information here and on your support system was confusing but your work is appreciated.
Thanks!
Hello, @ZilogZ80A,
Thank you very much for the confirmation and for taking the time to follow up.
We’re glad to hear that the security fixes in version 7.7.3 resolved the vulnerabilities. We also appreciate your feedback regarding the information and support materials—your note helps us improve clarity going forward.
If you have any further questions or need assistance with anything else, please don’t hesitate to reach out.
Thanks again, and we appreciate your support.
Regards, P-THEMES.
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Hi, I have received an email stating that the Porto Theme – Functionality Plugin version 3.7.2 has security issues and needs to be updated to version 3.7.3. However, this version does not appear to be available. see more https://patchstack.com/database/wordpress/plugin/porto-functionality/vulnerability/wordpress-porto-theme-functionality-plugin-3-6-2-broken-access-control-vulnerability
Hello, @netplanetdigital,
The very latest version of the plugin is 3.7.2, However we have no such complaints but yours, so I would kindly request you to please get in touch with us via our support system with your site WP Admin URL and Credentials so that our support engineers will check it on your site directly and assist you accordingly.
Regards, P-THEMES.
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Helo Team, I have three Porto license codes that are no longer in use or no longer work on my website because the website is no longer active. I want to use these three Porto license codes for my new website, but when I enter the codes, I get a notification that the codes are already in use. Please help me; I want to use these license code templates for my website. i just send Submit a request on porto help center
Hello, @imambudianto5,
I have reset your purchase code, please try to re-register the theme again on your desired domain and let me know the result.
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Hi porto why main image in home is showing like overdimensioned and not with the real original photo?
www.candleart.es
what is the recommended dimensions ?
Hello, @Joaquim_,
Well, that totally depends on your container and your image, like you want to show, you can try with image dimensions as 1900×500 px
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instead to change the image dimensions, is possible to change the dimensions of the box ? (the banner I mean) for placing the image.
Hello, @Joaquim_,
Yes, you can; you can simply edit the container and change the width as per your requirements.
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Hi, I have a problem with the new ‘accounting’ demo Home Page. The ‘Services’ section doesn’t display like the demo, mainly that the corners are sharp and not rounded like in the demo…. and also the text is not spaced out very nicely? Any ideas? https://pasteboard.co/YGR0TYS3EOGO.png
Not sure what happened – but it has resolved itself. Strange.
Hello, @MrADeveci,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
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Hello i need your help. Can you reset my theme, as I can’t access the old website where I placed the license. I need to put the license on a different website. I wait. grateful
Hello, @bellaflex,
I have reset your purchase code. Please try to re-register the theme again with the same purchase code on your desired domain and let me know the result.
Regards, P-THEMES.
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Hi Porto, Where to change the:
- H1 bigger when are placed in carrousel or grid. https://files.fm/u/yafhtc4cb8 PC and movile devices (Home page) www.candleart.es- Also short description bigger PC and movile devices. (For products)
thanks,
Hello, @Joaquim_,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
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Porto,
Please I have an string that is in english (but my main languaje is Spanish) then in english is showing spanish. And not possible to make string in english. Any solution please? or with Loco translate?
thanks.
Hello, @Joaquim_,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
Regards, P-THEMES.
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